Diagnosing and intervening in group process and the impact of diversity on teams april 19, 2011
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Diagnosing and intervening in group process and the impact of diversity on teams april 19, 2011

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    Diagnosing and intervening in group process and the impact of diversity on teams april 19, 2011 Diagnosing and intervening in group process and the impact of diversity on teams april 19, 2011 Presentation Transcript

    • Session 12, April 19, 2011
      • Updates on last week’s class
      • Effects of Diversity on Team Processes
      • Diagnosis and Intervention in Teams
      • Using the Ladder of Influence
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    • Personal Attributes Functional Attributes Personal Attributes Functional Attributes TYPE OF DIVERSITY
    • Instructor Communication to the Entire Class Class Member 2 Class Member 3 Class Member 4 Class Member 5 Class Member 6 Class Member 7 Class Member 8 Class Member 1
      • Supportive Behaviors
      • Defensive Behaviors
      • Descriptive
      • Problem Orientation
      • Spontaneous
      • Equality
      • Provisionalism
      • Evaluation
      • Control
      • Neutrality
      • Superiority
      • Certainty
    • Phrases ideas tentatively and politely Shows agreement and support for others Confronts issues using direct and forceful language Contradicts and disagrees with others Total number of communications 1 2 3 4 5 6 7 8 9
    • START-UP FACILITATE MEETING WRAP-UP
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      • Take action base on belief
      • Adopt beliefs
      • Draw conclusions
      • Make assumptions
      • Add meanings
      • Select data
      • Observable data and experience
      Ladder of Inference
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