Cooperation, competition, conflict, and power in teams
TEAM DEVELOPMENT Cooperation and Competition Managing Conflict Power and Social Influence Situational Leadership Learning in Groups and Teams
COOPERATION AND COMPETITION-EXAMPLES FROM YOUR WORKENVIRONMENT How does competition hurt a team? How does competition between groups affect a team? How can a team deal with the negative effects of competition? What are the benefits and problems of cooperation? Why is teamwork considered a “mixed-motive” situation?
MANAGING CONFLICT Why is the lack of conflict a sign of a problem in a team? What are the healthy and unhealthy sources of conflict? What are the different approaches to conflict resolution? How is negotiation different from mediation and arbitration? What are the pros and cons of third-party interventions in a conflict?
TRUE OR FALSE?The nature of conflict True or False? False – conflict is a normal Conflict is bad and part of a teams’ life should be avoided False – conflict is when people perceive others have taken Team members actions that have a negative effect on their interests misunderstanding one another causes conflict. False – some conflicts cannot be resolved; however All conflicts can be agreement can usually be reached about task issues; resolved to everyone’s agreements about relationship issues often remain unless the satisfaction. relationship is redefined.
SOURCES OF CONFLICTHealthy Conflict Unhealthy Conflict Competition over power, Focused on task issues rewards, and resources Legitimate differences of opinion about the Conflict between task individual and group goals Differences in values Poorly run team meetings and perspectives Personal grudges from the Difference expectations past about the impact of decisions Faulty communications
NEGOTIATION STRATEGIES Separate the people from the problem Focus on shared interests of all parties Develop many options that can be used to solve the problem Evaluate the options using objective criteria Try again
POWER AND SOCIAL INFLUENCE What is the nature of conformity? Defined as a change in a person’s behavior or opinions as a result of real or imagined pressure from a person or a group of people. What causes people to conform to group pressure? Asch’s experiments on conformity
BASES OF POWER Expert Power given to a person based on a person’s credibility or expertise Information power based on knowledge one has about the subject Referent Power given to an individual freely by others based on personal liking and admiration Position Power demanded by the authority of the person’s position Legitimate Reward Coercive