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Adlt 610 class 2 sept 12, 2011
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Adlt 610 class 2 sept 12, 2011



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  • 1. Welcome to ADLT 610 Consulting Skills in Adult Learning Environments Class 2 September 12, 2011
  • 2. Agenda
    • Questions about the course, the assignments, the blog or the wiki?
    • Schein’s view of process consultation and the helping relationship
    • An Introduction to Process Consulting
      • Phases of consulting
      • Consulting roles
      • Introduction to Process Consultation
      • Decide on topic facilitation dates and consulting project pairs
  • 3. Course Requirements
  • 4. What is process consultation ?
    • “ A philosophy about and attitude toward the process of helping individuals, groups, organizations, and communities”(p. 1)
    • “ Creation of a relationship with the client that permits the client to
      • perceive,
      • understand,
      • and act
    • on the process events that occur in the client’s internal and external environment in order to improve the situation as defined by the client .” (p. 20)
  • 5. More on process consultation
    • Key philosophy: One can only help a human system to help itself.
    • Emphasis on process – how things are done is as important or more important than what is done
  • 6. Possible Reactions of Client to Being Helped
    • Resentment, defensiveness
    • Relief
    • Dependency, subordination
    • Transference
  • 7. Roles of Consultants - Block
    • Expert
    • Pair of hands
    • Collaborative
  • 8. Roles of Consultants - Schein
    • Expertise (purchase of information or selling and telling)
    • Doctor-Patient
    • Process Consultation
  • 9. Schein’s Basic Principles 1-6
    • Always try to be helpful
    • Always stay in touch with current reality
    • Access your ignorance
    • Everything you do is an intervention
    • It is the client who owns the problem and the solution
    • Go with the flow
  • 10. The client shares a presenting probl em The technical or business problem How the problem is being managed A Clear and Simple Understanding of What is Happening Redefine the Problem Recommendations
  • 11. Block’s assumptions about consultant’s goals
  • 12. Phases of Consulting According to Peter Block