Adlt 610 class 2 sept 12, 2011

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Adlt 610 class 2 sept 12, 2011

  1. 1. Welcome to ADLT 610 Consulting Skills in Adult Learning Environments Class 2 September 12, 2011
  2. 2. Agenda <ul><li>Questions about the course, the assignments, the blog or the wiki? </li></ul><ul><li>Schein’s view of process consultation and the helping relationship </li></ul><ul><li>An Introduction to Process Consulting </li></ul><ul><ul><li>Phases of consulting </li></ul></ul><ul><ul><li>Consulting roles </li></ul></ul><ul><ul><li>Introduction to Process Consultation </li></ul></ul><ul><ul><li>Decide on topic facilitation dates and consulting project pairs </li></ul></ul>
  3. 3. Course Requirements
  4. 4. What is process consultation ? <ul><li>“ A philosophy about and attitude toward the process of helping individuals, groups, organizations, and communities”(p. 1) </li></ul><ul><li>“ Creation of a relationship with the client that permits the client to </li></ul><ul><ul><li>perceive, </li></ul></ul><ul><ul><li>understand, </li></ul></ul><ul><ul><li>and act </li></ul></ul><ul><li>on the process events that occur in the client’s internal and external environment in order to improve the situation as defined by the client .” (p. 20) </li></ul>
  5. 5. More on process consultation <ul><li>Key philosophy: One can only help a human system to help itself. </li></ul><ul><li>Emphasis on process – how things are done is as important or more important than what is done </li></ul>
  6. 6. Possible Reactions of Client to Being Helped <ul><li>Resentment, defensiveness </li></ul><ul><li>Relief </li></ul><ul><li>Dependency, subordination </li></ul><ul><li>Transference </li></ul>
  7. 7. Roles of Consultants - Block <ul><li>Expert </li></ul><ul><li>Pair of hands </li></ul><ul><li>Collaborative </li></ul>
  8. 8. Roles of Consultants - Schein <ul><li>Expertise (purchase of information or selling and telling) </li></ul><ul><li>Doctor-Patient </li></ul><ul><li>Process Consultation </li></ul>
  9. 9. Schein’s Basic Principles 1-6 <ul><li>Always try to be helpful </li></ul><ul><li>Always stay in touch with current reality </li></ul><ul><li>Access your ignorance </li></ul><ul><li>Everything you do is an intervention </li></ul><ul><li>It is the client who owns the problem and the solution </li></ul><ul><li>Go with the flow </li></ul>
  10. 10. The client shares a presenting probl em The technical or business problem How the problem is being managed A Clear and Simple Understanding of What is Happening Redefine the Problem Recommendations
  11. 11. Block’s assumptions about consultant’s goals
  12. 12. Phases of Consulting According to Peter Block

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