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Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
Adlt 610   class 1 introduction
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Adlt 610 class 1 introduction

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Transcript

  • 1. Welcome to ADLT 610 Class 1 August 29, 2011
  • 2. Agenda <ul><li>Introductions </li></ul><ul><li>Overview of the Course and Requirements </li></ul><ul><li>Dusting off your blog accounts / logging onto the class wiki </li></ul><ul><li>An Introduction to Process Consulting </li></ul><ul><ul><li>Phases of consulting </li></ul></ul><ul><ul><li>Consulting roles </li></ul></ul><ul><ul><li>Introduction to Process Consultation </li></ul></ul><ul><ul><li>Decide on topic facilitation dates </li></ul></ul><ul><ul><li>Decide on consulting project pairs </li></ul></ul>
  • 3. Course Requirements <ul><li>Attendance / Engagement – 10 points </li></ul><ul><li>Reflective Practice (on your blog)- 20 points </li></ul><ul><li>Textbook topic presentations - 20 points </li></ul><ul><li>Who is the Client? – 5 points </li></ul><ul><li>Consulting Project - 50 points </li></ul><ul><ul><li>Contracting Memo (on wiki- 5 points, shared) </li></ul></ul><ul><ul><li>Analysis of Discovery phase (on wiki – 10 points, shared) </li></ul></ul><ul><ul><li>Assessment of the feedback meeting (on wiki – 10 points, shared) </li></ul></ul><ul><ul><li>Learning Integration Paper (hard copy, APA format, 25 points – individual) </li></ul></ul>
  • 4. Phases of Consulting <ul><li>Peter Block: </li></ul><ul><li>Entry, contracting </li></ul><ul><li>Discovery, dialogue </li></ul><ul><li>Feedback, decision to act </li></ul><ul><li>Engagement, implementation </li></ul><ul><li>Extension, recycle, terminate </li></ul>
  • 5. The client shares a presenting probl em The technical or business problem How the problem is being managed A Clear and Simple Understanding of What is Happening Redefine the Problem Recommendations
  • 6. Block’s assumptions about consultant’s goals <ul><li>Establish a collaborative relationship </li></ul><ul><li>Solve problems so that they stay solved </li></ul><ul><li>Ensure that attention is given to both technical problem and relationships </li></ul><ul><li>Secondary goal: Develop client commitment </li></ul>
  • 7. Roles of Consultants <ul><li>Expert </li></ul><ul><li>Pair of hands </li></ul><ul><li>Collaborative </li></ul>
  • 8. What is process consultation (Schein)? <ul><li>“ Philosophy about and attitude toward the process of helping individuals, groups, organizations, and communities.” (p. 1) </li></ul><ul><li>Key philosophy: One can only help a human system to help itself. </li></ul><ul><li>Emphasis on process – how things are done is as important or more important than what is done </li></ul>
  • 9. Negotiating Expectations about Participation

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