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Adlt 610 class 1 introduction

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Transcript

  • 1. Welcome to ADLT 610 Class 1 August 29, 2011
  • 2. Agenda
    • Introductions
    • Overview of the Course and Requirements
    • Dusting off your blog accounts / logging onto the class wiki
    • An Introduction to Process Consulting
      • Phases of consulting
      • Consulting roles
      • Introduction to Process Consultation
      • Decide on topic facilitation dates
      • Decide on consulting project pairs
  • 3. Course Requirements
    • Attendance / Engagement – 10 points
    • Reflective Practice (on your blog)- 20 points
    • Textbook topic presentations - 20 points
    • Who is the Client? – 5 points
    • Consulting Project - 50 points
      • Contracting Memo (on wiki- 5 points, shared)
      • Analysis of Discovery phase (on wiki – 10 points, shared)
      • Assessment of the feedback meeting (on wiki – 10 points, shared)
      • Learning Integration Paper (hard copy, APA format, 25 points – individual)
  • 4. Phases of Consulting
    • Peter Block:
    • Entry, contracting
    • Discovery, dialogue
    • Feedback, decision to act
    • Engagement, implementation
    • Extension, recycle, terminate
  • 5. The client shares a presenting probl em The technical or business problem How the problem is being managed A Clear and Simple Understanding of What is Happening Redefine the Problem Recommendations
  • 6. Block’s assumptions about consultant’s goals
    • Establish a collaborative relationship
    • Solve problems so that they stay solved
    • Ensure that attention is given to both technical problem and relationships
    • Secondary goal: Develop client commitment
  • 7. Roles of Consultants
    • Expert
    • Pair of hands
    • Collaborative
  • 8. What is process consultation (Schein)?
    • “ Philosophy about and attitude toward the process of helping individuals, groups, organizations, and communities.” (p. 1)
    • Key philosophy: One can only help a human system to help itself.
    • Emphasis on process – how things are done is as important or more important than what is done
  • 9. Negotiating Expectations about Participation