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Conflict Resolution
Conflict Resolution
Conflict Resolution
Conflict Resolution
Conflict Resolution
Conflict Resolution
Conflict Resolution
Conflict Resolution
Conflict Resolution
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Conflict Resolution

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This is a sample of my work that is currently not copywritten.

This is a sample of my work that is currently not copywritten.

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  • 1. Conflict Resolution Terence (TJ) Cochran
  • 2. Objectives <ul><li>Better understand workplace conflict </li></ul><ul><li>Understand how communication plays a part in correcting conflict </li></ul><ul><li>Develop a tool to assist in handling conflict </li></ul>
  • 3. Agenda/Topics To Be Covered <ul><li>Define conflict </li></ul><ul><li>Identify costs of workplace conflict </li></ul><ul><li>Understand communication </li></ul><ul><li>Learn and use the TRUCE Conflict Resolution Model </li></ul>
  • 4. What is Conflict? <ul><li>Conflict is a mental or physical struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands. </li></ul>
  • 5. Costs of Workplace Conflict <ul><li>Grievances </li></ul><ul><li>Litigation </li></ul><ul><li>Financial risk </li></ul><ul><li>Organizational costs </li></ul><ul><li>Litigation costs </li></ul><ul><li>Increased time spent on issues </li></ul><ul><li>Increases in insurance policies </li></ul><ul><li>Employee Loss / Turn over </li></ul><ul><li>Absenteeism </li></ul><ul><li>Sabotage </li></ul><ul><li>Physical injury / accidents </li></ul><ul><li>Disability costs </li></ul><ul><li>Workplace violence / Bullying </li></ul><ul><li>Community / Family harm </li></ul><ul><li>Loss of productivity </li></ul><ul><li>Stress, frustration and anxiety </li></ul>
  • 6. Communication Breakdown
  • 7. Practice Active Listening <ul><li>Look at the speaker </li></ul><ul><li>Avoid the “self talk” </li></ul><ul><li>Use positive body language </li></ul><ul><li>Take notes </li></ul><ul><li>Nod or respond to show attention </li></ul><ul><li>Provide feedback </li></ul><ul><li>Defer judgment </li></ul><ul><li>Respond accordingly </li></ul>
  • 8. TRUCE Conflict Resolution Model <ul><li>T – Translate the real problem in the conflict </li></ul><ul><li>R – Realize possible solutions </li></ul><ul><li>U – Uncover alternative solutions </li></ul><ul><li>C – Compromise on and Implement solutions </li></ul><ul><li>E – Evaluate the success of solutions </li></ul>
  • 9. Summary <ul><li>Better understand workplace conflict </li></ul><ul><li>Understand how communication plays a part in correcting conflict </li></ul><ul><li>Develop a tool to assist in handling conflict </li></ul>

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