Tivit Interactive: Service Development Laboratory FORGE
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Tivit Interactive: Service Development Laboratory FORGE

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Digital services are omnipresent whichever industry you look at. Yet often these services are poorly designed or poorly implemented. The main reason for that is the lack of tools or established ...

Digital services are omnipresent whichever industry you look at. Yet often these services are poorly designed or poorly implemented. The main reason for that is the lack of tools or established practices that could guide organizations in the process. TIVIT’s Service Development Laboratory (FORGE) is striving to fill that gap by creating an environment that facilitates digital service creation. In this presentation Jari Juopperi, Director at FORGE, introduces FORGE, its approach, aims and implementation plan.

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Tivit Interactive: Service Development Laboratory FORGE Tivit Interactive: Service Development Laboratory FORGE Presentation Transcript

  • Service Development Laboratory FORGE Jari Juopperi Director, FORGE
  • Contents1. Why ?2. How ?3. What ?4. Schedule 24.9.2012 2
  • FORGE: Why ? (In a nutshell)Digital services change the way of doing business inalmost all industries.Digital services provide significant new businessopportunities.The design and implementation of attractive digitalservices is difficult.There is no coherent and widely accepted set ofdisciplines, processes and tools for the construction ofdigital services.24.9.2012 3
  • FORGE: Why ? (Illustrative example 1)• Case study: Mobile industry• Quiz: What are the key assets of the players dominating the mobile phone platform game in terms of profit and market share ?• (Hint: Scalable digital services) 4
  • FORGE: Why ? (Illustrative example 2)• If you talk to a professional service designer, you’ll get this• If you talk to a business process professional you’ll get this• If you talk to a systems integrator you’ll get this• If you talk to software developer, you’ll get this• … and how about the contributions of UX designers, security experts, IT-service production experts etc. ? 24.9.2012 5
  • FORGE: How? (The master plan) • Identify the main steps, i.e., the state of the art process, for creating successful digital services. 1. Document a blueprint of digital service creation. • Attract parties that have expertise on different steps of 2. digital service creation to join FORGE • Attract parties that want to create new digital services 3. to join FORGE. • Trust that when the parties from 2 interact with the parties from 3 in an environment that facilitates digital 4. service creation, the needs of parties from 3 will be24.9.2012 satisfied. 6
  • FORGE: What ?• Partner community for the innovation, exploration and co-creation of digital services• Access to operational support & training via FAPs (FORGE Access Points)• Scalable technical infrastructure for the implementation and experimentation• Ready made legal & contract framework for collaboration 24.9.2012 § 7
  • FORGE: Schedule• Phase 1 (2012): Building up and securing financing – Build-up of concrete implementation plans, launch technology development – Launch of FORGE COMMUNITY and test set of services – Agreements with key partners, first in kind contributions – Financing• Phase 2 (2013): Launching the service – Technology in place – All FORGE services in place FORGE 3.0• Phase 3 (2014-): Full-scale operation of the service - Full-scale operation - Infrastructure scaled up for massive use - International co-operation - Enhancements for FORGE business model FORGE 2.0 - Full 24/7 operation & support - Full operation mode - Enhancements in FORGE Front End - FORGE LAB, SOURCE to support more clouds FORGE 1.0 & COMMUNITY in operation - Technical & financing plans - Enlarged Open Data - Design and test templates - Massive data bases of FORGE Source - Agreements / key partners - Multi-cloud solution - FORGE 1.0 with CSC/ FinnCloud including design & test temples, - Enlarged FAP network source codes and ISO images - Start FAP network - FORGE personnel recruited 2012 2013 2014 2015 8
  • Thank You !http://www.tivit.fi/palvelut/forge