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Sib(titto sunny)

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    Sib(titto sunny) Sib(titto sunny) Presentation Transcript

    • BALDRIGE AWARD
      • SIBIN.P.B.
      • Roll No:22
      • S4 , MIB
      • MALCOM BALDRIGE NATONAL QUALITY AWARD
      • ESTABLISHED IN 1987, AMERICAN COMPANIES
      • PROMOTE QUALITY AWARENSS
      • TO RECOGNIZE QUALITY ACHIEVEMENTS OF U.S. COMPANIES
      • TO PUBLICIZE SUCCESSFUL QUALITY STRATEGIES
      • 1 ST PRESENTED IN 1988
      • AWARD IS NOT FOR SPECIFIC PRODUCTS OR SERVICE.
      • THE AWARD IS MANAGED BY
      • 1) U.S. DEPARTMENT OF COMMERCE & TECHNOLOGY ADMINISTRATION AND
      • 2) ADMINISTERED BY THE AMERICAN SOCIETY FOR QUALITY CONTROL
      • 2 AWARDS ANUALLY IN 3 CATEGORIES
      • MANUFACTURING
      • SERVICE
      • SMALL BUSINESS
      • EDUCATION
      • HEALTH CARE
      • NON-PROFIT ORGANIZATIONS
      •   PRINCIPLES ENCOMPASS THE AWARD
      • 1) AWARENESS OF QUALITY AS AN INCRESINGLY IMPORTANT ELEMENT IN COMPETITIVENESS
      • 2) UNDERSTANDING OF THE REQUIREMENTS FOR QUALITY EXCELLENCE
      • 3) SHARING OF INFORMATION ON SUCCESSFUL QUALITY STRATEGIES & THE BENEFITS DERIVED FROM IMPLEMENTATION OF THESE STRATEGIES
      • BALDRIGE AWARD : MAJOR CRITERIA
      • LEADERSHIP
      • INFORM ATION & ANALYSIS
      • STRATEGIC QUALITY PLANNING
      • HUMAN SOURCE DEVELOPMENT AND PLANNING
      • MANAGEMENT OF PROCESS QUALITY
      • QUALITY AND OPERATIONAL RESULTS
      • CUSTOMER FOCUS AND SATISFACTION
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 1) LEADERSHIP: 90
      • 1.1) SENIOR EXECUTIVE LEADERSHIP 45
      • 1.2) LEADERSHIP SYSTEM & ORGANIZATION ,INCLUDING ASSESSMENTS 25
      • 1.3) PUBLIC RESPONSIBILITY / CORPORATE CITIZENSHIP 20
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 2) INFORMATION & ANALYSIS 75
      • 2.1) MANAGEMENT OF (QUALITY & PERFOMENCE)
      • INFORMATION & DATA 15
      • 2.2) COMPETITIVE COMPARISONS & BENCHMARKING 20
      • 2.3) ANALYSIS AND USES OF COMPANY – LEVEL DATA 40
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 3) STRATEGIC PLANNING 55
      • 3.1) STRATEGY DEVELOPMENT 35
      • 3.2) STRATEGY DEPLOYMENT 20
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 4) HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 140
      • 4.1) HUMAN RESOURCE PLANNING & EVALUATION 20
      • 4.2) HIGH – PERFOMENCE WORK SYSTEMS 45
      • 4.3) EMPLOYEES EDUCATION , TRAINING, & DEVELOPMENT 50
      • 4.4) EMPLOYEE WELL – BEING AND SATISFACTION 25
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 5) PROCESS MANAGEMENT 140
      • 5.1) DESIGN & INTRODUCTION OF PRODUCTS / SERVICES 40
      • 5.2) PROCESS MANAGEMENT: PRODUCT/ SERVICE PRODUCTION
      • AND DELIVERY 40
      • 5.3) PROCESS MANAGEMENT : SUPPORT SYSTEMS 30
      • 5.4) MANAGEMENT OF SUPPLIER PERFOMENCE 30
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 6) BUSINESS RESULTS 250
      • 6.1) PRODUCT AND SERVICE QUALITY RESULTS 75
      • 6.2) COMPANY AND OPERATIONAL RESULTS 130
      • 6.3) SUPPLIER PERFOMENCE RESULTS 45
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 7) CUSTOMER FOCUS AND SATISFACTION 250
      • 7.1) CUSTOMER AND MARKET KNOWLEDGE 30
      • 7.2) CUSTOMER RELATIONSHIP MANAGEMENT 30
      • 7.3) CUSTOMER SATISFACTION DETERMINATION 30
      • 7.4) CUSTOMER SATISFACTION RESULTS 100
      • 7.5) CUSTOMER SATISFACTION COMPARISON 60
      • BALDRIGE AWARD EXAMINATION ITEMS & POINT VALUES
      • EXAMINATION CATEGORIES/ITEMS POINT VALUES
      • 1) LEADERSHIP: 90
      • 2) INFORMATION & ANALYSIS 75
      • 3) STRATEGIC PLANNING 55
      • 4) HUMAN RESOURCE DEVELOPMENT & MANAGEMENT 140
      • 5) PROCESS MANAGEMENT 140
      • 6) BUSINESS RESULTS 250
      • 7) CUSTOMER FOCUS AND SATISFACTION 250
      • TOTAL POINTS 1000
      • BALDRIGE AWARD CRITERIA FOCUSES ON
      • 7 KEY AREAS OF BUSINESS PERFOMENCE
      • CUSTOMER SATISFACTION/RETENTION
      • MARKET SHARE, NEW MARKET DEVELOPMENT
      • PRODUCT AND SERVICE QUALITY
      • PRODUCTIVITY, OPERATIONAL EFFECTIVENESS
      • HUMAN RESOURCE PERFOMENCE / DEVELOPMENT
      • SUPPLIER PERFOMENCE / DEVELOPMENT
      • PUBLIC RESPONSIBILITY/ CORPORATE CITIZENSHIP
      • GOAL
      • CUSTOMER SATISFACTION
      • CUSTOMER SATISFACTION
      • RELATIVE TO COMPETITIORS
      • CUSTOMER RETENTION
      • MARKET SHARE GAIN
      • MEASURES OF PROGRESS
      • PRODUCT & SERVICE QUALITY
      • PRODUCTIVITY IMPROVEMENT
      • WASTE REDUCTION
      • SUPPLIER QUALITY
      • Thank You