Telecentre Sustainability: Opportunities and Challenges Ahead - TIS Talks 2012 Summary
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Telecentre Sustainability: Opportunities and Challenges Ahead - TIS Talks 2012 Summary

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A review of the learnings and the many questions of the TIS Talks 2012.

A review of the learnings and the many questions of the TIS Talks 2012.

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    Telecentre Sustainability: Opportunities and Challenges Ahead - TIS Talks 2012 Summary Telecentre Sustainability: Opportunities and Challenges Ahead - TIS Talks 2012 Summary Presentation Transcript

    • Jimena Betancourtjbetancourt@telecentre.org@jimebeta
    • Good bye to the talkHello to Technology, Innovation andSustainability
    •        First mover advantage(ICT access)Digital DivideMDGsGovernment funding availableGovernment and NGO driven        A movement is born
    •    New players: Rapid growth of mobile solutionsMDGsFunding shifts towards propositions with different value added (rise ofentrepreneurship and innovation in the field)“BoP businesses demonstrate financial viability and socio – economic –environmental returns.Multi-stakeholder initiatives are driving innovationAddressing sustainability becomes the normLeapfrog private sector investmentsEnvironment of disruptive actors from all sides: (Donors, entrepreneurs,private sector, social sector, investors)In a rapidly changing environment
    • By leveraging key competitive advantages:  Leverage capabilities to aggregate demandLeveraging human, social and organizational capitalCapitalize on the brand’s reputation in the communities andamong stakeholdersLeverage its position and knowledge in ‘high growth markets’ -BOP and beyondLeverage networks (all types, at all levels)    When staying updated requires adding valueto the telecentre proposition
    •  By tackling communications and informationtechnology opportunities:Benefit from the advancement of BOP focused businesses(lessons, models, products and services)User centered innovationUse of available technologiesBuild data-collection expertiseMDGsWhat are the next 20 years going to look like?    When staying updated requires adding valueto the telecentre proposition
    • When staying updated requires adding valueto the telecentre propositionAddressing :Organizations are unable to execute commercialtransactions. … How to build channels? Is Socialenterprise an enabler?How to stay up-to-date with innovations and disruptionsin our environment? Do we need a research anddevelopment engine? A think thank for telecentresustainability?Avoid wheel reinventionEnsure widespread knowledge of opportunitiesCollaboration--instead of competition--as the norm whenworking with mobile solutions
    • By preparing our organizations to operate in a demandingand rapidly-changing environmentImprove managementImprove operationsInvest in human resource development/ focus on human capital and its capacityReshaping models and institutions around sustainability and self financeWhen staying updated requires adding valueto the telecentre proposition
    • 1.  2.  3.  Building  Knowledge  Finding  Solu2ons  and  Partners  Planning  and  Managing  for  Technology,  Innova2on,  and  Sustainability  THREE  PHASES:  
    • PHASE 1• Learn from networks that have achievedsustainability• Explore social innovation and social enterprise aspaths for sustainability for telecentre networks• Learn from proven business models leveragingICT for markets at the Base of the PyramidGoals:  
    • Marketorientedsustainability    Non market oriented sustainabilityFour strategies forsustainabilityx  y  
    • Marketorientedsustainability    Non market oriented sustainabilityFour strategies forsustainability
    • Marketorientedsustainability    Non market oriented sustainabilityFour strategies forsustainability
    • Market-orientedsustainability    Non market-oriented sustainabilityChallenges in introducing business models intelecentresPerception among the telecentre practitioners(most initiatives run under subsidized modelwith donor money)Market distortion at field level and dominanceof FREE services at the user levelBalancing profit vs. social cause, especially atlocal levelLack of resources for innovation and prototypingLow level of awareness among stakeholdersConceptual limitations among the telecentrepractitionersLack of availability of ‘success models’ / casestudies
    • Market-orientedsustainability    Non market-oriented sustainabilitySetting the vision with strategyTargeting the untapped BoP market for growth andservice packagingIntegration of inclusiveness in the business modelPositioning telecentres as a hub for social andcommercial servicesResilienceBuilding partnerships with development agencies,and the private sectorCombination of mobile and PC-based servicesAddressing the Challenges
    • Market-orientedsustainability    Non market-oriented sustainabilityFour strategies forsustainability
    • Market-orientedsustainability    Non market-oriented sustainability      Telecentre ConvergenceSocial – commercialClose to community –RemoteNot always updated in ICT-UpdatedMgmt skills undeveloped –Management skills updatedSkilled people contributingTowards service portfolio,Intense use of mgmt tools and data tounderstand and map capabilities of2070 telcentresMid and long term planning - Becomecontent provider - Partnerships withgovernmentProactive marketingModel to enable = SalesagentNo warehouse hassleNo invoiceBest fit: Distant Learning,software donations channel( TSG )  Partnership IntensiveFor ICT training and others( Microsoft, IBM, TicketRestaurantDeep unerstanding andknowledge of network
    • Marketorientedsustainability    Non market oriented sustainabilityFour strategies forsustainability
    • Market-orientedsustainability    Non Market-oriented sustainability    Sustainability factorsInnovationICT advocacyNetwork with multi-stakeholderapproachSkilled HRStrategic alliancesFocus on “priority” communitiesPartnership intense tomove ICT forwardRed de telecentros deColombia (Colnodoprovides the networkwith projects) –Collaboration andknowledge-sharingOnly ICT training /open to explore
    • Market-orientedsustainability    Non market-oriented sustainabilityFour strategies forsustainability
    • Market-orientedsustainability    Non market-oriented sustainability    Sustainability factorsInnovationCommunity generatedcontentMarginalized & isolatedVisibilityKnowledge orientedService developmentCommunity portals (100)Social Capital ( 60+volunteers that provideprofessional consultingservices)Knowledge HubsEmpowerdisadvantagedcommunities bytransformingselected ICT accesspoints / telecentresinto knowledgehubs that areconnected at theregional and globallevels    Moving forward…Revenue from corecommunicationapplications.Generating revenuefrom diverse feesand services.Gradual growth ofother revenuesources.Identification ofinformation andcommunicationneeds of the users.
    • Think thanks and business accelerators oninnovation, BOP & social enterprise.Telecentres have a highly competitiveposition in the the social enterprisemarket and BoP arenasInnovation needs directionGood evidence on what works and whatdoesn’tHow are telecentres going to look in 20years from now ?How is knowledge being managed?How to direct innovation in themovement?Are core capabilities for the informationgeneration being capitalized on?
    • 1.  2.  3.  Building  Knowledge  Finding  Solu2ons  and  Partners  Planning  and  Managing  for  Technology,  Innova2on,  and  Sustainability  THREE  PHASES:  
    • PHASE  2  • Identify partners to develop distribution channels ofICT products and services such as e-health, distanceeducation, telecommunication solutions and manymore• Identify system management solutions based onopen source applications• Identify solutions to lower hardware cost• Identify partners to develop applications for greaterimpact in the communities served by telecentrenetworks  Goals:  
    • PHASE  2  Distribution ChannelsICT Innovation HubsValue-added channelsOperations andManagementApproach:
    • Distribution ChannelsChannels of solutions for socio-economic development &poverty alleviationWhat solutions?How to build know-how re: channel development?How to perform “due diligence” for potential providers?Is the use of mobile a market enabler?What is the sector-specific knowledge for marketdevelopment (agriculture, education, health, financialsolutions)What would a telecentre franchise look like?What constitutes a “good deal” with a supplier?DistributionChannelsICTInnovationHubsValue addedchannelsOperationsandManagement
    • DistributionChannelsICT InnovationHubsValue-addedchannelsOperations andManagement
    • ICT Innovation HubsIdea Labs (environment for prototyping)(Telecentre + mobile) led by consumer-driveninnovationFocus on core capabilities and building strategicpartnerships to fill in gapsHow to develop for the movement?How to develop with the movement?How to build know-how re: (Telecentre + mobile) ?How to communicate the know-how?How to perform due diligence on potentialsuppliers?Is the use of mobile an enabler for greater impact?DistributionChannelsICTInnovationHubsValue-addedchannelsOperationsandManagement
    • DistributionChannelsICT InnovationHubsValue-addedchannelsOperations andManagement
    • Value-added channelsContent and servicesKnowledge / User-generated knowledgeHow to build data collection capabilities?What data collection products can be developedfor government, development agencies, donorsand investors?DistributionChannelsICT InnovationHubsValue-addedchannelsOperationsandManagement
    • DistributionChannelsICT InnovationHubsValue-addedchannelsOperations andManagement
    • DistributionChannelsICT InnovationHubsValue-addedchannelsOperationsandManagementOperations and ManagementPreparing our organizations to operate in ademanding and rapidly-changingenvironmentImprove managementImprove operationsInvest in human resource development/ focuson human capital and its capacityReshaping models and institutions aroundsustainability and self finance
    •  DistributionsChannelsICTInnovationHubsValue addedchannelsOperations andManagement
    • DistributionsChannelsICT InnovationHubsValue addedchannelsOperations andManagement
    • PHASE  3  • Effec2ve  fundraising  • Tools  for  effec2ve  planning  and  managing  of  social  enterprises  Goals:  
    • Resource MovilizationFunding eco – systemSustainability and self financing in funder’s agendasHow to finance social innovation?How to finance social enterprise?“There are areas of interest for telecentres that will allowthem to participate in scalable and global inititives… It is keyto build expertise & to develop services with provendemand…Telecentres should move away from basic ICT training andmove towards strategic areas to create solutions to globalissues.    EffectiveResourceMobilization
    • How to stay tune with innovations and disruptions in our environment? Do we need aresearch and development engine? A think thank for telecentre sustainability?Telecentres have a highly competitive position in the the social enterprise market andBoP arenas. Innovation needs direction. Good evidence on what works and whatdoesn’t. How are telecentres going to look in 20 years from now ? How is knowledgebeing managed? How to direct innovation in the movement? Are core capabilities forthe information generation being capitalized on? What solutions?How to build know-how re: channel development? How to perform “due diligence”for potential providers? Is the use of mobile a market enabler? What is the sector-specific knowledge for market development (agriculture, education, health, financialsolutions) What would a telecentre franchise look like? What constitutes a “good deal”with a supplier? How to develop for the movement? How to develop with themovement? How to build know-how re: (Telecentre + mobile) ? How to communicatethe know-how? How to perform due diligence on potential suppliers?Is the use of mobile an enabler for greater impact? How to build data collectioncapabilities? What data collection products can be developed for government,development agencies, donors and investors?
    • Good bye to the talkHello to Technology, Innovation andSustainability
    • What should the TIS Talks prioritizenow ?Knowledge andSharing.Research andSharingKnow HowDistributionChannelsKnow HowInnovationHubsTraining withregional focus inresourcemovilization andstrategy forsustainabilityIncubation ofsolutions( acelerator )
    • What should the TIS Talks prioritizenow ?Research = innovation, social enterprise,resource mobilization, solutions (p&s),ExpertiseCommunicate  Research andSharing
    • What should the TIS Talks prioritizenow ?Knowledgeand sharing.Expand TIS Talks contentSpecialized contentCommunicate
    • What should the TIS Talks prioritizenow ?Training with regionalfocus in resourcemovilization andstrategy forsustainabilityKnowledge development at regional levelSupport with proposal design. Support withintegration of value added proposition andsustainability strategy .Donor Management and orientationKnowledge management at global networklevel  
    • What should the TIS Talks prioritizenow ?Know HowDistributionChannelsKnow HowInnovationHubsDesign and implement pilots with potentialpartners (TIS partners and others)Pilots: action based research implementingdistribution channelsInnovation HubsNeeds networks with entrepreneurial cultureNeeds management capacity and planning  
    • What should the TIS Talks prioritizenow ?Incubation of solutions ref: management systemsolutions . Vital InnovaIdentify solutionsIncubation of ideas and products from the talent thatgravitates the telecentre(hackers, programmers, designers, telecentres managers)Incubation ofsolutions
    • We want to hearfrom youhttps://www.surveymonkey.com/s/Wanttohearfromyou
    • Thank you!
    • Jimena Betancourtjbetancourt@telecentre.org@jimebeta