1Welcome toTIS TalksWe believe that today’s ICT4D (informationand community technology for development)environment present...
2Host and ModeratosJimena BetancourtTIS TALKS COORDINATORJimena Betancourt is an international consultantwith more than 10...
3Md Shahid Uddin AkbarChief Executive OfficerBangladesh Institute of ICT in DevelopmentMaking	  Telecentres	  Sustainable	...
Introduction of BIID-­‐  BIID	   is	   a	   private	   sector	   ini8a8ve	   that	   offers	   a	   range	   of	  	  servic...
Ini%a%ves	  and	  Services	  of	  	  BIID	  —  Key Services-  Research and Consulting-  Service Development and Promotion...
www.sme.com.bdProudly BangladeshMemberBangladesh Telecentre Network (BTN)BIID	  Tanzania	  Projects and Partners
InnovationR&DPiloting &Demo ModelStrategicPartnershipConnectivityReadiness(HR, Services)Setting Goals andobjectivesCapacit...
Understanding on Telecentres—  A	  Telecenter	  is	  a	  hub	  /	  shared	  access	  point	  with	  ICT	  enabled	  servi...
TelecentreReply fromWeb / onlineresourcesAdvisoryPanelExpertsHelp Deskat BIIDSpecialistExtensiondepartmentService Provide...
BIID	  involvement	  in	  Telecentres	  —  Manage the Grameen Phone Community Information Centre (GPCIC) network of 500 t...
BIID Strategies for Telecnetre initiatives—  Serving the poor through profit in a sustainable way—  Targeting the BoP (B...
Supportive policy andcommitment of the Govt.Connectivity&TechnologyBusinessPlanServicesCapacityAwarenessBusiness model app...
Five Major Strands of TelecentresLivelihood• Livelihood Analysis (Social & Economic)ServicesNeeds• Responsive Service Deve...
Few	  snapshots	  of	  exis8ng	  telecentres	  
Myth	  vs	  Reality	  about	  telecentres	  Livelihood & ICT is a fancy combination and most hotdevelopment agenda to solv...
Challenges faced to introduce Business Modelfor telecentres—  Perception among the telecentre practitioners (Mostinitiati...
Addressing the Challenges—  Setting the vision with right strategies—  Targeting the untapped BoP market for growth ands...
Sustainability issue – The most debatedissue in telecentre movement—  Defining sustainability by the practitioners are no...
Why business model is important?—  Due to lack of business model, most of the telecentresdisappear after the funding is o...
What is unique in Bangladesh?—  Both the models (Subsidy based and for profit) oftelecentres exists—  Entrepreneurship l...
Way forward—  Promoting sustainable telecentre model—  Sharing Bangladesh experiences with globaltelecentre practitioner...
Addressingthe Base ofthePyramidBenefittingthe targetgroup in asustainableapproachTelecentres bring smiles for the poor
Thank YouFor any further information, please email –shahid.akbar@biid.org.bd
Next steps:1.  Help us to improvehttps://www.surveymonkey.com/s/TISTalks04Need your contact info forcertificates2. Join us...
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Making Telecentres Sustainable: Sharing BIID Experiences in Bangladesh

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BIID Network is a pioneer in the adoption of e-health and e-agriculture services in Bangladesh. This webinar explains the different services and the necessary steps to develop the business model in the organization.

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Making Telecentres Sustainable: Sharing BIID Experiences in Bangladesh

  1. 1. 1Welcome toTIS TalksWe believe that today’s ICT4D (informationand community technology for development)environment presents us with trends andopportunities with great potential to generategame changing innovations to telecentres andtheir growing number of users.Join us and learn how!
  2. 2. 2Host and ModeratosJimena BetancourtTIS TALKS COORDINATORJimena Betancourt is an international consultantwith more than 10 years of experience in socialinnovation, strategy and management forsustainable development enterprises and socialbusinesses in ICT4D. She has been involved withthe telecentre movement since 2009. jbetancourt@telecentre.org@jimebeta
  3. 3. 3Md Shahid Uddin AkbarChief Executive OfficerBangladesh Institute of ICT in DevelopmentMaking  Telecentres  Sustainable  Sharing  BIID  experiences  in  Bangladesh  
  4. 4. Introduction of BIID-­‐  BIID   is   a   private   sector   ini8a8ve   that   offers   a   range   of    services  aimed  at  development  and  promo8on  of  ICT  based  informa8on  and  services  market  in  Bangladesh.    -­‐  It’s   dis8nc8on   lies   in   clear   understanding   of   issues   &  opportuni8es  to    benefit  the  poor  with  the  use  of  ICTs.    -­‐  BIID  envisions  in  becoming  a  reliable  and  leading  enterprise  offering   strategic   planning,   implementa8on   assistance   and  consul8ng  services  to  public,  private  and  other  ini8a8ves  in  ICT   based   services   market   of   Bangladesh   and   in   other  developing  countries.      
  5. 5. Ini%a%ves  and  Services  of    BIID  —  Key Services-  Research and Consulting-  Service Development and Promotion-  HR capacity Building—  Major Initiatives-  Proliferation of commercially driven telecenter network-  Promoting e-Agriculture (Major economic activity)-  Facilitating ICT adoption in health, SMEs, Tourism-  Empowering citizens with use of ICTs-  Promoting innovations in use of ICTs for rural communities-  Offering voice based multi-service through Short Code16250
  6. 6. www.sme.com.bdProudly BangladeshMemberBangladesh Telecentre Network (BTN)BIID  Tanzania  Projects and Partners
  7. 7. InnovationR&DPiloting &Demo ModelStrategicPartnershipConnectivityReadiness(HR, Services)Setting Goals andobjectivesCapacityBuilding RegulatoryFrameworkAwareness &AdvocacyScale up(Replication)BusinessModelBIID Phases, Issues and OutcomesCommercialization asInclusive ModelImplementation andFine TuningPilot & Pre-TestingQC &CertificationServiceBranding
  8. 8. Understanding on Telecentres—  A  Telecenter  is  a  hub  /  shared  access  point  with  ICT  enabled  services  targeted   to   the   underserved   communi8es   in   rural   and   Peri-­‐urban  communi8es  as  a  mul8  service  delivery  plaJorm.    —  The  model  developed  as  a  Inclusive  Business  Model  and  centre  owned  and  operated  by  a  local  entrepreneur  as  entrepreneurship  led  model,  will  be  operated  on  for-­‐profit  basis  with  social  benefits.  —  Services   managed   &   Quality   ensured   by   BIID   and   offer   various   ICT  enabled   services   covering   agriculture,   health,   financial   services   and  others  under  standard  guidelines  &  training.  —  The  model  will  include  value  added  services  like  Voice  and  SMS  based  services  with  strong  back  office  and  partnership  network  
  9. 9. TelecentreReply fromWeb / onlineresourcesAdvisoryPanelExpertsHelp Deskat BIIDSpecialistExtensiondepartmentService ProviderRural usersServices(Information and service)Solution in ICT enabledand traditional mediaTelecentre/ BP /Operator maintainthe contact andcommunicate toget the solution asasked by thecustomersContent updateteam will contactwith the sectorSpecific focal pointto meet the queryand update contentService deliveredby using Internet/ mobile or anyother mediaExpertsmaydirectlycontactedService DeliveryFlow of Telecentres
  10. 10. BIID  involvement  in  Telecentres  —  Manage the Grameen Phone Community Information Centre (GPCIC) network of 500 telecentres : Training, awareness building,service offering and monitoring—  Developed framework of Union Information and Service Centres(UISC) and offered training and e-services—  Assessed telecentres in Tanzania & recommended businessmodel—  Developed inclusive business model of telecentre titled Batighar(Lighthouse) and rolled out in 20 locations as pre-commercial—  Innovate & offer service basket and branding (e-Krishok foragriculture, e-Clinic for health, EPO for extension, MSME formicro enterprises and Amar Hishab for Financial literacy—  Develop strategic partnership with relevant stakeholders
  11. 11. BIID Strategies for Telecnetre initiatives—  Serving the poor through profit in a sustainable way—  Targeting the BoP (Base of the Pyramid) communities—  Integrated approach and multi stakeholder partnership—  Balancing financial and social benefits—  Continuous innovation and demand based servicedevelopment under Bundling of Services strategywhere commercial and social (free) services offered—  Inclusive business model win-win proposition for BIID-Local entrepreneur and target communities
  12. 12. Supportive policy andcommitment of the Govt.Connectivity&TechnologyBusinessPlanServicesCapacityAwarenessBusiness model approach and need based servicesPillarsStructure ofTelecentre
  13. 13. Five Major Strands of TelecentresLivelihood• Livelihood Analysis (Social & Economic)ServicesNeeds• Responsive Service DevelopmentOwnership• Community Engagement / PartnershipResult• Impact Assessment / Scaling upSustainability• Inclusive Business Model
  14. 14. Few  snapshots  of  exis8ng  telecentres  
  15. 15. Myth  vs  Reality  about  telecentres  Livelihood & ICT is a fancy combination and most hotdevelopment agenda to solve all problems exists inlivelihoodICT is only for the ‘elite’ communities, not for the ‘mass’Services for the poor should be FREE and there is notpaying capacity of the poorTelecentre is the major economic driver and ICT cancontribute to make the people efficient and systemtransparent, which improve livelihood
  16. 16. Challenges faced to introduce Business Modelfor telecentres—  Perception among the telecentre practitioners (Mostinitiatives run under subsidized model with donor money)—  Market distortion at field level and dominance of FREEservices at the usage level—  Balancing profit vs social cause, specially at local level—  Lack of resources for innovation and model testing—  Low awareness among different stakeholders—  Conceptual limitations among the telentre practitioners—  Lack of availability of ‘success models’ to demo
  17. 17. Addressing the Challenges—  Setting the vision with right strategies—  Targeting the untapped BoP market for growth andservice packaging—  Integration of inclusiveness in the business model—  Positioning telecentres as a hub for social andcommercial services—  Resilience to survive the innovations and continuation—  Building partnerships among development agencies andcommercial organizations—  Combination of mobile and PC based services
  18. 18. Sustainability issue – The most debatedissue in telecentre movement—  Defining sustainability by the practitioners are not uniqueand it has been framed as per the ‘requirement’ of thedonors, and biased.—  Most of the organizations (previous groups) now moving to‘revenue’ or ‘cost recovery’ or ‘no profit’ model. Andagain, its also due to the requirement of the donors.—  Ignoring the ground reality and long terms impact ofsubsidized models had been promoted—  Entrepreneurship led model with inclusiveness emerged asa solution to address the sustainability issue
  19. 19. Why business model is important?—  Due to lack of business model, most of the telecentresdisappear after the funding is over. All rosy pictureduring project life and reverse when project ends.—  Without business model, scaling up or replication isimpossible—  Incentive is a Must to drive, grow and innovate forinitiatives at different level—  Free service cant ensure quality & accountability, andpeople don’t value it—  The most killer thing in FREE service model is makingthe beneficiaries Handicapped. It creates socialimbalance.
  20. 20. What is unique in Bangladesh?—  Both the models (Subsidy based and for profit) oftelecentres exists—  Entrepreneurship led model is growing fast—  Innovative services and availability of connectivity—  New initiatives are integrating Business Model—  Development agencies are also focusing of for-profit orcost recovery / revenue models—  Available ‘success cases’ in entrepreneurship models—  Govt. is also promoting telecentre based initiatives ande-Services—  Integration of mobile based services in Telecentres
  21. 21. Way forward—  Promoting sustainable telecentre model—  Sharing Bangladesh experiences with globaltelecentre practitioners—  Facilitate intensive ‘action research’ and expertsupport on developing business model centrictelecntre projects in developing countries—  Document and case studies on different successmodels beyond Bangladesh—  Mobilize resources to support innovations
  22. 22. Addressingthe Base ofthePyramidBenefittingthe targetgroup in asustainableapproachTelecentres bring smiles for the poor
  23. 23. Thank YouFor any further information, please email –shahid.akbar@biid.org.bd
  24. 24. Next steps:1.  Help us to improvehttps://www.surveymonkey.com/s/TISTalks04Need your contact info forcertificates2. Join us on Friday the 10thEcosystems of Parnerships forSustainability. Colnodo10:30am GMT
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