Barriers To Communication

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  • Each culture has its own rules about proper behaviour which affect verbal and nonverbal communication.
  • Words can mean different things to people from different cultures
  • In business it can relate to the difference in the way people work. For example one employee might want to have work done quickly while another will want to have it done in a particular way.
  • Barriers To Communication

    1. 1. Barriers to Communication <ul><li>The following slides serve to identify and describe possible barriers to effective communication and explain ways to reduce the impact of these barriers. </li></ul>
    2. 2. Barriers to effective communication <ul><li>Cultural barriers </li></ul><ul><li>Language barriers </li></ul><ul><li>Physical barriers </li></ul><ul><li>Emotional barriers </li></ul><ul><li>Gender barriers </li></ul><ul><li>Interpersonal barriers </li></ul><ul><li>Perceptual barriers </li></ul>
    3. 3. Cultural Barriers <ul><li>Adopting to the behaviour of a group </li></ul><ul><li>Religious beliefs </li></ul><ul><li>Body language </li></ul><ul><li>Social habits </li></ul>
    4. 4. Cultural Barriers <ul><li>In business they can relate to credit terms of the company </li></ul><ul><li>Customer preference </li></ul><ul><li>Packaging – colour or size </li></ul>
    5. 5. Overcoming cultural barriers <ul><li>You can overcome cultural barriers by respecting other peoples beliefs and social habits. </li></ul><ul><li>Body language when you are talking - try and stand tall and be confident and smile. </li></ul><ul><li>To overcome cultural barriers in a business situation you need to start by looking at what the customers require. Once you know what you should be doing or promoting, it is easier to make a plan to change the current situation. </li></ul>
    6. 6. Language Barriers <ul><li>Use of expressions, jargon or words that others are not familiar with </li></ul><ul><li>Communication breakdown due to no language in common </li></ul><ul><li>Misunderstanding of what is being said </li></ul>
    7. 7. Overcoming Language Barriers <ul><li>When a person does not understand the language that you are using, you can use charts, drawings, gestures or facial expressions. </li></ul><ul><li>Try and use words that most people can understand. </li></ul><ul><li>Use a translator </li></ul><ul><li>Try re-phrasing what you have discussed to see that the message has been understood. </li></ul>

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