The Functions of Stress in the
Workplace
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Accidents
Absenteeism
Employee turnover
Diminished productivity
Direct medical, legal, and
insurance costs
Workers' compen...
We need IT!
James D. Tippett Copyright 2010
jdt@tipsonxl.com
What is job Stress
Job stress can be defined as…
“ the harmful physical and emotional responses
that occur when the requir...
Our View
“Stress is essential to our ability to survive, grow and succeed”
“Perception of a current level of threat to our...
Occupational Health Psychology
“Growing field concerned with the psychosocial
characteristics of the workplace that
contri...
Stress-a-holics
• Type A’s – “Gimme an Epi fix”
• Our Learned Response
• 20th Century “Disease” – United Nations
• May dea...
Stress Statistics
• - One-third of Americans feel they are living
with extreme stress.
• - About half of Americans (48%) f...
Stress Statistics
• Three quarters of Americans experience
symptoms related to stress in a given month:
- 77% experience p...
Stress Statistics
• Health care expenditures are nearly 50%
greater for workers who report high levels of
stress.
- Journa...
25
300
James D. Tippett Copyright 2010
jdt@tipsonxl.com
.
More Statistics
• 6 Leading causes of death have been linked to Stress – Cancer,
Heart Disease, Lung Ailments, Suicide, ...
Why?
James D. Tippett Copyright 2010
jdt@tipsonxl.com
UK Statistics
• Laws related to Workplace stress reduction
• Statistics provide valid relationships
• Second leading cause...
Stress Test
James D. Tippett Copyright 2010
jdt@tipsonxl.com
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Stress Test
• I have unrealistic Time Pressures
• I have a choice in deciding what I do at work
• My manager encourages me...
Societal Issues
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Number of anxiety, stress, and neurotic disorder cases involving days away from work in
private industry, 1992-2001. Sourc...
0
5
10
15
20
25
30
35
40
45
1 2 5 10 20 21-30 31 or
more
Median
days away
from work
BLS Days Away From Work
All Injuries
N...
0
10
20
30
40
50
60
70
White Collar Blue Collar Service
BLS Data by Occupation
(Injuries with days away - 1997 - of 3,418 ...
Workplace Injury and Illness
0
10
20
30
40
50
60
70
Men ................................................. 66
39
Women .......
James D. Tippett Copyright 2010
jdt@tipsonxl.com
NIOSH on Stress
But…individual and other
situational factors can
intervene to strengthen or
weaken this influence.
Accordi...
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Stress Enablers and Artifacts
James D. Tippett Copyright 2010
jdt@tipsonxl.com
James D. Tippett Copyright 2010
jdt@tipsonxl.com
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Sources of Stress in the Workplace
• Traumatic or unexpected events
– Organization
– Group
– Individual
• Interpersonal Re...
Sources of Stress in the Workplace
Organization
External
Stimulus
Organizational
Response
Organizational
Impacts
Regulator...
Sources of Stress in the Workplace
Organization
External
Stimulus
Organizational
Response
Organizational
Impacts
Regulator...
Sources of Stress in the Workplace
Organization
External
Stimulus
Organizational
Response
Organizational
Impacts
Regulator...
Sources of Stress in the Workplace
Organization
External
Stimulus
Organizational
Response
Organizational
Impacts
Regulator...
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Stress Management for the Soul
• Coping Style
• Reactional Analysis
• Sleep, Eat, Move
• Meditation
• Social Network
• Lau...
Stress Channeling
What do you do?
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Coping
• Level of Control (Rubin, Paplau, & Salovey, 1993)
• Predictability (Rubin, Paplau, & Salovey, 1993)
• Optimistic ...
Reactional Analysis
• Do as I Do –
– What was that all about?
• Friends and Enemies –
– Who is Who?
• Media Think –
– The ...
Sleep, Eat, Move
• Sleep
– Heart, Melatonin Levels, Stress, Inflammation,
Alertness, Memory, Weight, Anti-Depression, prot...
What’s the worst that could happen ?
James D. Tippett Copyright 2010
jdt@tipsonxl.com
What’s Your Change Quotient?
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Individual Stress Management at Work
• Time Management
• E-Mail management
• Communication effectiveness
• Culture shift –...
10,080
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Stress recovery
Nutrition
Sleep
Coping
Support
Network
Perceptions
Level of
Control
Duration
Exercise
James D. Tippett Cop...
NOT
• Sabotage or Subversion
• Workplace Violence
• Fear and Intimidation
• Aggression Dump
• Bullying Harassment
• Bingei...
Stress Management for the
Organization
• FIRM
• Confront Reality – Brainstorm
• Focus on the Focus
• Organizational Transi...
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Focus on Common Goal
• Why are we here ?
• Customer Service
• Security
• Business Continuance
• Skills enhancement
• Who i...
Performance Standards
• What is expected of me
• What consequences can I expect if...
• Consistent implementation
• Reason...
Circles of Influence
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Circles of Influence- GROW
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Norms and
Values
The way we Do
things around
h...
Review
• The primary function of stress is to drive
positive results.
• The source of and response to stressors is
learned...
What Has Been
Seen,
Can Not Be
Unseen!
James D. Tippett Copyright 2010
jdt@tipsonxl.com
Upcoming SlideShare
Loading in...5
×

The Function Of Stress In The Workplace One Hour

1,062

Published on

Functions of Stress Workshop

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,062
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
22
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

The Function Of Stress In The Workplace One Hour

  1. 1. The Functions of Stress in the Workplace James D. Tippett Copyright 2010 jdt@tipsonxl.com
  2. 2. Accidents Absenteeism Employee turnover Diminished productivity Direct medical, legal, and insurance costs Workers' compensation awards as well as tort and FELA judgments Occupationally Related Suicide Why am I Here? James D. Tippett Copyright 2010 jdt@tipsonxl.com
  3. 3. We need IT! James D. Tippett Copyright 2010 jdt@tipsonxl.com
  4. 4. What is job Stress Job stress can be defined as… “ the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker”. (Common definition among many sources) worker James D. Tippett Copyright 2010 jdt@tipsonxl.com
  5. 5. Our View “Stress is essential to our ability to survive, grow and succeed” “Perception of a current level of threat to our overall well being…. and our view of our ability to deal with that threat” “The source of, and response to, stressors is learned” “The specific definition of STRESS is different for everyone and every organization” James D. Tippett Copyright 2010 jdt@tipsonxl.com
  6. 6. Occupational Health Psychology “Growing field concerned with the psychosocial characteristics of the workplace that contribute to not only injury, but health related problems” James D. Tippett Copyright 2010 jdt@tipsonxl.com
  7. 7. Stress-a-holics • Type A’s – “Gimme an Epi fix” • Our Learned Response • 20th Century “Disease” – United Nations • May deal mentally, but effects physically are the same • Normally Cured by heart attack or stroke James D. Tippett Copyright 2010 jdt@tipsonxl.com
  8. 8. Stress Statistics • - One-third of Americans feel they are living with extreme stress. • - About half of Americans (48%) feel that their stress has increased over the past five years. • - Money and work are the leading causes of stress (mentioned by three quarters of Americans). • Source: American Psychological Association study, 2007. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  9. 9. Stress Statistics • Three quarters of Americans experience symptoms related to stress in a given month: - 77% experience physical symptoms - 73% experience psychological symptoms • Source: American Psychological Association study, 2007. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  10. 10. Stress Statistics • Health care expenditures are nearly 50% greater for workers who report high levels of stress. - Journal of Occupational and Environmental Medicine James D. Tippett Copyright 2010 jdt@tipsonxl.com
  11. 11. 25 300 James D. Tippett Copyright 2010 jdt@tipsonxl.com
  12. 12. . More Statistics • 6 Leading causes of death have been linked to Stress – Cancer, Heart Disease, Lung Ailments, Suicide, Accidents, and Cirrhosis of the liver • Medical Researchers estimate that stress is now the underlying cause of over 80% of all illness • Approximately 25% of all prescriptions written in the US every year are for stress controlling drugs such as tranquillizers, anti- depressants and anti- anxiety drugs. • $300 billion, or 7,500 per employee, is spent annually in the U.S. on stress-related compensation claims, reduced productivity, absenteeism, health insurance costs, direct medical expenses and employee turnover James D. Tippett Copyright 2010 jdt@tipsonxl.com
  13. 13. Why? James D. Tippett Copyright 2010 jdt@tipsonxl.com
  14. 14. UK Statistics • Laws related to Workplace stress reduction • Statistics provide valid relationships • Second leading cause of Disability in UK 415,000 cases • Mandatory Workplace “Stress Tests” James D. Tippett Copyright 2010 jdt@tipsonxl.com
  15. 15. Stress Test James D. Tippett Copyright 2010 jdt@tipsonxl.com
  16. 16. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  17. 17. Stress Test • I have unrealistic Time Pressures • I have a choice in deciding what I do at work • My manager encourages me • I receive respect from co-workers • I am clear on my roles and responsibilities • Relationships at work are strained • Staff are consulted about change at work. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  18. 18. Societal Issues James D. Tippett Copyright 2010 jdt@tipsonxl.com
  19. 19. Number of anxiety, stress, and neurotic disorder cases involving days away from work in private industry, 1992-2001. Source - CDC James D. Tippett Copyright 2010 jdt@tipsonxl.com
  20. 20. 0 5 10 15 20 25 30 35 40 45 1 2 5 10 20 21-30 31 or more Median days away from work BLS Days Away From Work All Injuries Neurotic reactions to stress James D. Tippett Copyright 2010 jdt@tipsonxl.com
  21. 21. 0 10 20 30 40 50 60 70 White Collar Blue Collar Service BLS Data by Occupation (Injuries with days away - 1997 - of 3,418 cases) Neurotic Reaction to Stress % James D. Tippett Copyright 2010 jdt@tipsonxl.com
  22. 22. Workplace Injury and Illness 0 10 20 30 40 50 60 70 Men ................................................. 66 39 Women ............................................... 33 61 66 33 39 61 BLS Injury Statistics % of total injuries 1997 All Injury and Illness Neurotic Reaction to Stress James D. Tippett Copyright 2010 jdt@tipsonxl.com
  23. 23. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  24. 24. NIOSH on Stress But…individual and other situational factors can intervene to strengthen or weaken this influence. According to the NIOSH view, exposure to stressful working conditions (called job stressors) can have a direct influence on worker safety and health. Source: James D. Tippett Copyright 2010 jdt@tipsonxl.com
  25. 25. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  26. 26. Stress Enablers and Artifacts James D. Tippett Copyright 2010 jdt@tipsonxl.com
  27. 27. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  28. 28. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  29. 29. Sources of Stress in the Workplace • Traumatic or unexpected events – Organization – Group – Individual • Interpersonal Relationships • Environmental • Economic • Socio-Political James D. Tippett Copyright 2010 jdt@tipsonxl.com
  30. 30. Sources of Stress in the Workplace Organization External Stimulus Organizational Response Organizational Impacts Regulatory Economy Competition Customer Exec H.R. Legal Sales Your Boss Organizational Outputs Happy Productive Stressed Productive Stressed Un-Productive Uber-Stressed Checked Out James D. Tippett Copyright 2010 jdt@tipsonxl.com
  31. 31. Sources of Stress in the Workplace Organization External Stimulus Organizational Response Organizational Impacts Regulatory Economy Competition Customer Exec H.R. Legal Sales Your Boss Organizational Outputs Happy Productive Stressed Productive Stressed Un-Productive Uber-Stressed Checked Out James D. Tippett Copyright 2010 jdt@tipsonxl.com
  32. 32. Sources of Stress in the Workplace Organization External Stimulus Organizational Response Organizational Impacts Regulatory Economy Competition Customer Exec H.R. Legal Sales Your Boss Organizational Outputs Happy Productive Stressed Productive Stressed Un-Productive Uber-Stressed Checked Out James D. Tippett Copyright 2010 jdt@tipsonxl.com
  33. 33. Sources of Stress in the Workplace Organization External Stimulus Organizational Response Organizational Impacts Regulatory Economy Competition Customer Exec H.R. Legal Sales Your Boss Organizational Outputs Happy Productive Stressed Productive Stressed Un-Productive Uber-Stressed Checked Out James D. Tippett Copyright 2010 jdt@tipsonxl.com
  34. 34. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  35. 35. Stress Management for the Soul • Coping Style • Reactional Analysis • Sleep, Eat, Move • Meditation • Social Network • Laugh - Lots • You’re OK – They’re Not James D. Tippett Copyright 2010 jdt@tipsonxl.com
  36. 36. Stress Channeling What do you do? James D. Tippett Copyright 2010 jdt@tipsonxl.com
  37. 37. Coping • Level of Control (Rubin, Paplau, & Salovey, 1993) • Predictability (Rubin, Paplau, & Salovey, 1993) • Optimistic / Pessimistic (Rubin, Paplau, & Salovey, 1993) • Approach or Avoid (Chang & Strunk, 1999) • Opportunity or Threat James D. Tippett Copyright 2010 jdt@tipsonxl.com
  38. 38. Reactional Analysis • Do as I Do – – What was that all about? • Friends and Enemies – – Who is Who? • Media Think – – The Sky is falling • Aggressive Driving – – Impersonal Aggression James D. Tippett Copyright 2010 jdt@tipsonxl.com
  39. 39. Sleep, Eat, Move • Sleep – Heart, Melatonin Levels, Stress, Inflammation, Alertness, Memory, Weight, Anti-Depression, protein production – 8 hours • Eat – Well balanced – Small – Slow • Move – Exercise (Do anything) for 30 minutes per day! James D. Tippett Copyright 2010 jdt@tipsonxl.com
  40. 40. What’s the worst that could happen ? James D. Tippett Copyright 2010 jdt@tipsonxl.com
  41. 41. What’s Your Change Quotient? James D. Tippett Copyright 2010 jdt@tipsonxl.com
  42. 42. Individual Stress Management at Work • Time Management • E-Mail management • Communication effectiveness • Culture shift – Circles of Influence • Stress conditioning • Take a sip of the Kool-Aid • Get Over It! James D. Tippett Copyright 2010 jdt@tipsonxl.com
  43. 43. 10,080 James D. Tippett Copyright 2010 jdt@tipsonxl.com
  44. 44. Stress recovery Nutrition Sleep Coping Support Network Perceptions Level of Control Duration Exercise James D. Tippett Copyright 2010 jdt@tipsonxl.com
  45. 45. NOT • Sabotage or Subversion • Workplace Violence • Fear and Intimidation • Aggression Dump • Bullying Harassment • Bingeing James D. Tippett Copyright 2010 jdt@tipsonxl.com
  46. 46. Stress Management for the Organization • FIRM • Confront Reality – Brainstorm • Focus on the Focus • Organizational Transitions • Build Ethics and Trust • Social Intelligence - Accountability • Celebrate Success James D. Tippett Copyright 2010 jdt@tipsonxl.com
  47. 47. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  48. 48. Focus on Common Goal • Why are we here ? • Customer Service • Security • Business Continuance • Skills enhancement • Who is the best at what you do? • Who is the competition? James D. Tippett Copyright 2010 jdt@tipsonxl.com
  49. 49. Performance Standards • What is expected of me • What consequences can I expect if... • Consistent implementation • Reasonable / manageable • Must know roles and function • Developed by consensus James D. Tippett Copyright 2010 jdt@tipsonxl.com
  50. 50. Circles of Influence James D. Tippett Copyright 2010 jdt@tipsonxl.com
  51. 51. Circles of Influence- GROW James D. Tippett Copyright 2010 jdt@tipsonxl.com Norms and Values The way we Do things around here! Organizational Performance
  52. 52. Review • The primary function of stress is to drive positive results. • The source of and response to stressors is learned. • What the Heck is going on? • Its not just about me – – Both organizational and individual solutions must be adopted. James D. Tippett Copyright 2010 jdt@tipsonxl.com
  53. 53. What Has Been Seen, Can Not Be Unseen! James D. Tippett Copyright 2010 jdt@tipsonxl.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×