Icelw wiki presentation

A Case Study of the Use of a Wiki in a Higher Education Research Unit Ting Yuan Gary Natriello Stephen Asunka Jeannie Crowley Hui Soo Chae The EdLab Teachers College, Columbia University, New York (http://edlab.tc.columbia.edu/) ICELW 2010 June 9 – 11, New York 1

Workplace Participation Collaboration Wiki Incremental & Fluid Content Knowledge Co-construction Job Performance ICELW 2010 June 9 – 11, New York 2

Workplace Participation Collaboration Distributed Cognition Wiki Participatory Culture Incremental Knowledge Collective Intelligence & Fluid Content co-construction Conversation ICELW 2010 June 9 – 11, New York 3

Workplace ICELW 2010 June 9 – 11, New York 4

Workplace EdLab Wiki Purpose •Create a common space for housing all projects •Help staff learn to document and copyright intellectual property •Harness the collective knowledge of staff for the design and prototyping of projects •Serve as a quick way of orienting new staff members ICELW 2010 June 9 – 11, New York 5

Workplace EdLab Wiki Process ICELW 2010 June 9 – 11, New York 6

The Study Purpose To Investigate: 1.Staff members’ general perceptions of the effectiveness of wikis for encouraging collaborative work activities 2.The frequency of use of a workplace wiki for collaborative work 3.Staff members’ perceptions vis-à-vis their actual use of a workplace wiki ICELW 2010 June 9 – 11, New York 7

The Study Methods 1.Questionnaire (20 participants) 2.Data Mining (4 months of activity) 3.Descriptive Statistics ICELW 2010 June 9 – 11, New York 8

The Study Findings Staff Members’ Perceptions Agree 1. The workplace wiki can promote 81% information sharing 2. The wiki can enhance workplace 75% collaboration 3. The wiki can promote rapid feedback 38% from co-workers ICELW 2010 June 9 – 11, New York 9

The Study Findings Self-reported actions 1. I use the workplace wiki regularly to 38% share project proposals/ideas 2. I update the wiki pages regularly to 44% reflect my progress of work 3. I use the wiki to ask for feedback from 38% colleagues 4. I give regular feedback on new ideas/ 31% proposals posted on the wiki pages ICELW 2010 June 9 – 11, New York 10

The Study Findings Usage Statistics Av. per Item Total Av. Wkly Person Page Visits 6,666 512.8 350 Number of Pages Created 141 10.8 10 Number of Page Edits 719 55.3 38 Number of Persons Who Created 14 - - Pages Number of Active Users 19 - - ICELW 2010 June 9 – 11, New York 11

The Study Interpretation ICELW 2010 June 9 – 11, New York 12

The Study Limitation • Staff members share a single workspace - easy physical interaction • Presence of competing technologies e.g. Google docs and IM ICELW 2010 June 9 – 11, New York 13

The Study Conclusion & Recommendation • “Build it and they will come” might not work • Further research on how collaborative technologies and workplace participatory culture influence each other ICELW 2010 June 9 – 11, New York 14

Thank You ICELW 2010 June 9 – 11, New York 15

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