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  • 1. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines 4C MemoCompilationSuite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 2. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines Table of Contents1. Tutoring Materials • NEW TEACHING MATERIAL (NO MORE ESL) • PLEASE READ AND DOWNLOAD ---> Latest TEACHING MATERIAL • (TOIEC MATERIAL - GRAMMAR AND VOCABULARY) • SIDE BY SIDE ADJUSTED TILL BOOK 4 • Replacement for the DELETED MATERIALS at Tutors Text • PLEASE INTRODUCE THE TOEIC MATERIAL TO YOUR CLIENT • NEW TOEIC MATERIAL -- PLEASE DOWNLOAD IT • (Reading and Speaking) • READ THIS ONE • READ THIS TWO • JAN 30 New Materials at Skytalk and the Official Trial Lesson Strategy • SKY LIBRARY (NEW TEACHING MATERIAL) PART 3 • THIS IS THE EASIEST AND ACCURATE WAY TO ACCESS THE FILES (SKY LIBRARY) • NO MORE MINI ARTICLES -------> • EASY and FAST LEARNING MINI STORY • CONTINUITY OF LESSONS (COMMENT FORMAT) • REMEMBER THIS EMAIL??? ---> DIALOGUE TEXT • BUSINESS IDIOMS AND TERMS and NARRATION USING COMIC STRIPS • Business Idioms and Terms-Basic (Lower-Upper) • Narration Using Comic Strips (Begin-Low) • DISCARD THE OLD LEVEL CHECKING MATERIAL • ALL TEACHING MATERIAL FILES, PLEASE DOWNLOAD • Questions for Conversations (Beginner) • Questions for Discussion (Lower-Upper) SKY LIBRARY • LEVEL TEST FOR STUDENT • LATEST LEVEL CHECK TEST Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 3. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines• DOWNLOAD NOW, ALL OF THE TEACHING MATERIALS• Daily Life (ADDITIONAL LESSONS)• TOEIC Reading and Speaking Lesson 2, 3 and 4 (revised)• TOEIC READING AND SPEAKING LESSONS 26 - 50• SKYTALK E BOOKS UNDER MAINTENANCE• REVISED SKYTALK E - BOOKS• LI-UI Tutors copy• LISTENING EXCERCISES• REVISED FORMAT OF THE COMMENT (DOWNLOAD)• LISTENING EXCERCISES WILL BE OFFICIALLY USED TOMORROW OCT 25• Listening Exercises• Listening Exercises• LINK FOR LISTENING EXERCISES• SIDE BY SIDE TABLE OF CONTENTS• NEW TEACHING MATERIAL!!!! ------> TRAVEL• WARNING TEACHING MATERIALS JAN. 12, 20012• Business English (Beginner-Advance)• BUSINESS IDIOMS AND TERMS• NARRATION USING COMIC STRIPS• INTRODUCTORY MATERIAL• INTRODUCTORY MATERIAL• TOEIC VOCABULARY AND GRAMMAR (TUTORS COPY ONLY)• TOEIC READING AND SPEAKING• Skytalk LIBRARY• LISTENING EXERCISES BUSINESS tutors copy PART 1• LISTENING EXERCISES BUSINESS Tutors Copy Part 2• Sky KIDs Materials• Listening Exercises Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 4. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines2. Lesson Cancellations and Penalty • AVOIDANCE OF SUDDEN LESSON CANCELATIONS • PROMISE... • PLEASE TAKE THIS SERIOUSLY • READ ASAP...27APRIL • READ NOW READ NOW READ NOW!!!! • DISCIPLINE (LESSON CANCELLATION MUST BE AVOIDED) • PENDING MONETARY PENALTY FOR LESSON CANCELLATIONS, PLEASE READ THIS • NO INFO REALLOCATION PROTOCOL3. Technical Advisory • VIRUS • DO THESE TODAY !- 29 JULY 2010 • Virus Protection Software • Malware & USB storage threats..... • GMAIL ALERT ------------ > Please DOWNLOAD • OFFICIAL COMMUNICATIONS • COMPLETE SOLUTION FOR SKYPE DOWNTIME PROBLEM • ROUTINE • SKYPE VERSION PROBLEMS • CLIENTS CANT ADD ME IN THEIR SKYPE • GOOGLE TALK • Another SKYPE PROBLEM Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 5. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines4. Schedule • REMINDER TO ALL • DAYTIME LESSONS • NOVEMBER 1 ALL SAINTS DAY • IMPROVEMENT WITH PLOTTING your SCHEDULE • TUTORS SCHEDULE EA JOAN • 4C HOLIDAYS PLEASE READ THIS • 4C HOLIDAYS PLEASE READ THIS • RESENDING 4C-HOLIDAYS • SCHEDULE PROTOCOL and BIR FORMS • DECEMBER 31 UNTIL 10 PM ONLY • MANILA, ILOILO and DAVAO TUTORS (SINULOG FESTIVAL) • HOLY WEEK REMINDER • POWER OUTAGE OMM CENTER5. Tutors Safety and work related issues • UNWANTED BEHAVIOR/skype down time • TUTOR SNATCHERS!!! BEWARE! • Please think about your safety • Skytalk Clients and 4Communication Tutor Relationships • CENTER BASED TUTORS BREAK TIME • CEBU CENTER ISSUE • CENTER BASED TUTORS BREAK TIME • WORKING ABROAD • EXPLANATION REGARDING 13TH MONTH PAY • PRIORITY GMAIL: UNSIGNED CONTRACTS • URGENT: SALARY • SUSPENSION OF TUTORS WITH OUTSTANDING UNSIGNED CONTRACTS • SUSPENSION LIFTED for the tutors who complied Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 6. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines • Skype BUG issue • NATIONWIDE TRANSPORTATION STRIKE • REMINDER CONCERNING LESSON PERCENTAGE • POWER OUTAGE OMM CENTER • CEBU HOME BASED TUTORS, CONTRACT AND BIR FORMS NOW AVAILABLE • BIR form 23076. Clients Feedback • YOUR RESPONSIBILITY • SKYTALK FAMILY and Information From MIKI • Understanding important manners when doing business with Japanese • customers(especially strict clients) • Client Request and Complains • CLIENTS PRIVACY INFORMATION • CLIENTS ARE LOOKING FOR MORE AVAILABLE TUTORS7. Lesson Strategy • EASIER WAY TO CONNECT WITH STUDENTS • USTREAM LESSONS • Client Update -LEVEL CHECKING • TUTORING UPDATES (PLEASE READ THIS) • Put a face on the name • MAINTAIN OR INCREASE • SKYPE - SHARE SCREEN • MEMO:002_13September2010 • In case of Replacement for SKY KIDS • IMPORTANT MEMO • JAPAN WEBSITE WEBCAM • BUILDING A BRIDGE ... CONFERENCE CALL • SKYTALK OFFICIAL STEPS FOR THE TRIAL LESSON STRATEGY Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 7. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines • TRIAL LESSON STRATEGY • Trial lesson Strategy will start on JAN 31, 2011. • PLEASE READ:LESSON REMINDERS • MY NAME IS • UNIFORM MESSAGE for next client • TUTORS ---> RECONFIRM!!! • CHECK THE REQUEST LIST BEFORE THE LESSON • PLEASE PREPARE FOR BACK UP FILES • HOW CAN THE CLIENT ACCEPT MY CONTACT REQUEST? • NEW TRIAL TUTORS • LEVEL TEST REMINDER PLEASE READ8. Operational Protocol • OFFLINE RESPONSIBILITY • OFFLINE CLIENT PROTOCOL • New Message Format for Clients who are OFFLINE • SUPPRESSION OF CANCELED LESSONS • GRACE PERIOD • EVERYBODY HAS TO READ THIS ......... SUPPRESSION • ITS TIME....... • NO WEBCAM NO SUPPRESSION • LETTER OF EXPLANATION • PAYROLL • Please make it as a habit: INFORM ALWAYS • TEMPLATE FOR THE EXPLANATION LETTER • COMPILATION OF 4C MEMOS GMAIL AND YAHOO • OPERATIONAL IMPROVEMENTS • OUR RESPONSIBILITY • SM SENDING MESSAGES TO THE TUTORS (RATIONALE) • LESSON REMINDERS • ORIGINALLY SUPPRESSED SCHEDULE • 25 MINS CALL DURATION • VACATION LEAVE • TIC TOC PLEASE FIX YOUR TIME • CELLULAR PHONE NUMBER Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 8. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines • STAFF AND TUTORS: New OFFLINE MESSAGE FORMAT • ASK THE 4CM FIRST BEFORE CALLING THE CLIENT (REALLOCATION) • "UNINTENTIONAL" Negligence9. Miscellaneous • SKYTALK ON TV • SPY WITHIN.... • THROUGH THE YEARS • TEMPORARY OPERATION • HOW CAN WE SUPPORT JAPAN? • URGENT NOTICE!!! • GMAIL MEMOS RECOMPILED AGAIN (UPDATED) PLEASE DOWNLOAD • OPEN AND READ ME • MEMO COMPILATION Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 9. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines Tutoring MaterialsSuite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 10. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesNEW TEACHING MATERIAL (NO MORE ESL)Sun, October 3, 2010 9:06:56 PMLadies,ESL will be deactivated on OCT 4. Any saved materials from ESL must not be usedanymore to prevent any legal issues.In lieu of this event, the company has gathered different URLs to serve as areplacement for ESL.The gathered URLs were categorized according to the students level similar withESLs structure. Included are optional materials for TRAVEL and SKY KIDS, kindlycheckand use in case of reallocation.Please save the file and orient yourselves with using the URLsThank you for following.PLEASE READ AND DOWNLOAD ---> Latest TEACHING MATERIAL(TOIEC MATERIAL - GRAMMAR AND VOCABULARY)Sat, November 27, 2010 8:05:23 PMTutors,The attached files are the TOEIC MATERIALS containing the STUDENT andTUTORs COPY).The aforementioned material will be utilized starting DEC 1 as one of the latestlessons that the company has developed.The TOEIC material was constructed similarly with the original TOEIC test.It is composed of 50 TOEIC LESSONS that aims to improve the clients grammarand vocabulary skills. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 11. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOn January, the new set of TOIEC Materials will be sent to you again, the staff willupdate you concerning this matter.There are selected tutors who are assigned to handle the TOEIC Materials but justin case a TOEIC client was reallocated to you or a TOIEC client reserved your slot,you already have access to the TOEIC file.The student will inform you if he/she is a TOEIC client.The students copy has no answer while the tutors copy contains the answer.You will give the file to the students via skype. The file is not heavy and it takesseconds for the clientto download the file.Please be careful and check first if the file that you will send is the students copy.For strict compliance, thank you very much for following.SIDE BY SIDE ADJUSTED TILL BOOK 4Mon, November 29, 2010 7:51:00 PMTutors,Due to the conflict between the clients request of Side by Side and the CompanysProtocol about file sending, Sir Shin has revised the rule concerning Side by Side.Starting this night, You can now give LESSONS 1 - 6 from BOOK 1 - 4. All Side BySide Books can be accessed by the client but till LESSONS 1 - 6 only.For strict compliance.Thank you very much for cooperating. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 12. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesReplacement for the DELETED MATERIALS at Tutors TextSun, December 5, 2010 9:58:57 PMTutors,Some of the materials at the tutors text website has been deleted and thereplacement material for it is the Mini Article.The specific materials that were deleted are the free talkpart (NEWS ARTICLE), Article Type and Topic Type, the remaining materials aretheDialogue Type (beginner and intermediate).Kindly use the Mini Articles as a replacement for the deleted ones.Thank you for following.PLEASE INTRODUCE THE TOEIC MATERIAL TO YOUR CLIENTMon, December 20, 2010 2:50:20 AMTutors,Please download and read the attached files for TOEIC.The files are very important specially the TOEIC Guideline.Thank you very much for reading and downloading. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 13. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesNEW TOEIC MATERIAL -- PLEASE DOWNLOAD IT(Reading and Speaking)Tutors,This is the link for the new TOIEC MATERIALS (READING AND SPEAKING).http://www.sendspace.com/file/4dd9eiPlease download all of the files to prevent any client complains about incompleteskytalk materials.Attached also is a PDF file about the Skytalk Materials, completed and updateddownload site.About the Business English Materials, please do not use it anymore and wait forfurtherinstructions about the material.For strict compliance, Thank you.READ THIS ONETue, January 25, 2011 5:48:37 PMTutors,On Jan 30, 2011 the new set of teaching materials developed by Skytalk will bereleased via email.Before the set date on Jan 30, the staff will update and inform everyone regardingthematerials.Please check your emails daily.Thank you for following. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 14. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesREAD THIS TWOTue, January 25, 2011 5:50:11 PMTutors,Attached, INTRODUCTORY Material, one of the new teaching materials to be usedon JAN 31.Please utilize the file on the said date.Each file in the INTRODUCTORY Material is not required to be accomplished withinthe 25 minutess lesson time.Specify in your Tutors comment if the lesson is not completed. Please facilitate thelesson slowly to the Introductory student.Thank you for following.JAN 30 New Materials at Skytalk and the Official Trial Lesson StrategySat, January 29, 2011 1:53:49 AMTutors,JAN 30 is the launching date of the New Materials at Skytalk and the Official TrialLesson Strategy.You need to assist the clients in downloading the new materials from their ownreservation system.Like the tutors, the member clients have their reservation page.This is the link to the clients reservation page:https://skytalk.co.jp/login?redirect_to=myIn order for the client to log-in he has to use his email add and password. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 15. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOnce the client logs in, he will be redirected to "MY PAGE". From his reservationpage, he can see the download link and click it for the files to be stored in his laptopor PC.In the attached file given, Sir Shin made an actual copy of the clients reservation.You can easily see the page and how the client can utilize it.For strict compliance. Thank you.SKY LIBRARY (NEW TEACHING MATERIAL) PART 3Wed, February 9, 2011 11:06:28 PMDear Tutors,Skytalk has launched its latest lesson materials, "SKY LIBRARY".The Sky Library is found in the skytalk page and contains 11 lesson plans.Each of those 11 lesson plans were divided into the clients level.4 of those lesson plans contains guidelines.Please utilize the SKY LIBRARY TOMORROW (FEB 10).Since the files are too big, the lesson plans will be and attached in three emails.ATTACHMENT1st - Copy of the SKY LIBRARY web page2nd - Lesson Plans which included:SKY LIBRARY1.Describe the Picture (INTRODUCTORY TO BEGINNER)2.Questions for Conversation (INTRODUCTORY TO LOWER INTERMEDIATE)3.Dialogue - Daily Basic (INTRODUCTORY - BEGINNER)4.Fast and Easy Learning - Mini Story (BEGINNER TO LOWER INTERMEDIATE)5.Fast and Easy Learning - Mini Dialogue (BEGINNER TO LOWER Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 16. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesINTERMEDIATE)6.Questions for Discussions (LOWER TO UPPER INTERMEDIATE)7. Dialogue Businnes Basic8. Daily Life (LOWER AND UPPER INTERMEDIATE9. Agree or Disagree on Proverbs and Saying (UPPER INTERMEDIATE TOADVANCE)10. Riddles (UPPER INTERMEDIATE TO ADVANCE)--> Riddles Lesson Plan will be sent tomorrow instead of this night due toCOPYRIGHTISSUES.11. Debates is Fun (UPPER INTERMEDIATE TO ADVANCE)For your strict compliance.THIS IS THE EASIEST AND ACCURATE WAY TO ACCESS THE FILES (SKYLIBRARY)Fri, February 11, 2011 9:26:14 PMTutors,These are the download site for the SKY LIBRARY MATERIAL (11 Lesson Plan)1. Agree or Disagree (Upper-Advance) http://www.sendspace.com/file/kc4zv32. Daily Life (Lower-Upper) http://www.sendspace.com/file/70erpt3. Debates is Fun (Upper-Advance) http://www.sendspace.com/file/dez1hk4. Describe the Picture (Introductory-Beginner)http://www.sendspace.com/file/amvlre5. Dialogue-Business & Life http://www.sendspace.com/file/1xjugh6. Dialogue-Daily Basic (Introductory-Beginner)http://www.sendspace.com/file/hwsl6a7. Fast and Easy Learning-Mini Dialogue (Beginner-Lower)http://www.sendspace.com/file/dfnuh08. Fast and Easy Learning-Mini Story (Beginner-Lower)http://www.sendspace.com/file/qitol59. Questions for Conversation (Beginner) http://www.sendspace.com/file/yr4nlu10. Questions for Discussion (Lower-Upper) http://www.sendspace.com/file/dke9tj11. RIDDLES (Upper-Advance) http://www.sendspace.com/file/qstrqi Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 17. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPlease download and study the SKY LIBRARY material.If the clients would ask for the link about the Sky Library please look at the sitespasted below.In those sites, the Sky Library is divided into the clients level.It will be easy for you to identify the appropriate Sky Library Lesson plan for theclients level by looking atthese sites.These are the link for the CLIENTS reference:http://skytalk.co.jp/lesson-plan-01.html --> Introductoryhttp://skytalk.co.jp/lesson-plan-02.html --> Beginnerhttp://skytalk.co.jp/lesson-plan-03.html --> Lower Intermediatehttp://skytalk.co.jp/lesson-plan-04.html --> Upper Intermediatehttp://skytalk.co.jp/lesson-plan-05.html --> AdvanceThank you for Following.NO MORE MINI ARTICLES ------->EASY and FAST LEARNING MINI STORYSat, February 12, 2011 4:02:02 PMTutors,Before, Mini articles Material was compiled and created as a temporaryreplacement for the deleted tutors text site.Now, Mini Articles will not be used because it has beendeleted from Skytalk and modified into EASY AND FAST LEARNING MINI STORYunder the Sky Library Teaching Material.Please utilize EASY AND FAST LEARNING MINI STORY as the replacement forMINI ARTICLES.For Strict Compliance. Thank you. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 18. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesCONTINUITY OF LESSONS (COMMENT FORMAT)Sat, February 12, 2011 9:52:27 PMTutors,Attached file, FORMAT FOR THE COMMENTS (TEACHING MATERIAL BOX).Please utilize the FORMAT for the precise continuity of the unfinished lessons thatthe client previously had.This will also help the NEW TUTOR, to give the exact material that the client isrequesting to re-take.Accurate comments will avoid confusion between the NEW TUTOR and the client.For your strict compliance please.REMEMBER THIS EMAIL??? ---> DIALOGUE TEXTTutors,Dialogue text (Beginner 1-60, Intermediate 1-60) was once part of the tutors text,which has been removed in the teaching material of Skytalk because itsgrammatically incorrect.This teaching material has been modified into DIALOGUE DAILY BASIC andDIALOGUE BUSINESS AND LIFE under the SKY LIBRARY (11 Lesson Plan).Please use DIALOGUE DAILY BASIC and DIALOGUE BUSINESS AND LIFE as areplacement for Dialogue text and kindly inform the client about it.Dialogue text, same with Mini articles were modified into better lesson plans.Tutors Reference:Dialogue-Business & Life http://www.sendspace.com/file/1xjughDialogue-Daily Basic (Introductory-Beginner) http://www.sendspace.com/file/hwsl6a Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 19. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesBUSINESS IDIOMS AND TERMS and NARRATION USING COMIC STRIPSSun, March 6, 2011 5:53:06 PMTutors,The New Teaching Materials that were sent in your gmail (MARCH 05):1. BUSINESS IDIOMS AND TERMS--> It has 50 lessons and its for clients whose levels are:LOWER INTERMEDIATE - UPPER INTERMEDIATE2. NARRATION USING COMIC STRIPS--> it has 40 lessons and its for clients whose levels are:BEGINNER - LOWER INTERMEDIATEPlease utilize the materials as soon as possible and introduce it to your clients.Thank you for following.Business Idioms and Terms-Basic (Lower-Upper)Thu, Mar 3, 2011 at 10:20 PM(CHECK GMAIL FOR THE MATERIAL)Narration Using Comic Strips (Begin-Low)Thu, Mar 3, 2011 at 5:08 PM(CHECK GMAIL FOR THE MATERIAL) Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 20. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesDISCARD THE OLD LEVEL CHECKING MATERIALThu, Mar 24, 2011 at 6:04 PMAttached is the NEW LEVEL CHECKING MATERIAL made by the company that willbe utilized on MARCH 28, 2011.Same structure but questions were altered. The graphical contents and instructionswere improved for the student and the tutors benefit.Level Checking Material has two sets of copies, one for the tutor and one for thestudent.Please download and review. DISCARD THE OLD LEVEL CHECKING MATERIAL.(CHECK GMAIL FOR THE MATERIAL)ALL TEACHING MATERIAL FILES, PLEASE DOWNLOADThu, Mar 24, 2011 at 11:01 PMReminder again, kindly DOWNLOAD ALL TEACHING MATERIALS to avoidcomplaints from the clients. Please make sure that all of the teaching materials arein your Laptop or PC to avoid any problems with file sending.Skytalk Lead Manager informed again about the main problem that the tutors areproducing. Please take note.[10:48:58 PM] Skytalk-Manager: these days , Skytalk Japan office got complainsfrom clients about tutors misoperation about sending files ,and checking client infobefore they start thier lessons[10:49:54 PM] Skytalk-Manager: this can be the reason for clients to stop takinglesson from skytalk Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 21. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesQuestions for Conversations (Beginner)Mon, Apr 4, 2011 at 1:02 AM(CHECK GMAIL FOR THE MATERIAL)Questions for Discussion (Lower-Upper) SKY LIBRARYMon, Apr 4, 2011 at 1:23 AM(CHECK GMAIL FOR THE MATERIAL)LEVEL TEST FOR STUDENTMon, Jun 27, 2011 at 12:11 AMLEVEL CHECK TESTThe URL indicated is the download link for the LEVEL TEST MATERIALS.The company has developed 2 ADDITIONAL LEVEL TESTS to be used as aSUBSTITUTE for LEVEL TEST 1. The Scoring system is similar to LEVEL TEST 1.Refer to LEVEL TEST 1 for the SCORE TABLE.A reminder for using the LEVEL TEST MATERIALS:- If the client cant answer the question move to the next question to save time.(Clients informed that it takes time before the test is finished because of staying inone question without moving on)Thank you very much for downloading the files. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 22. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesLATEST LEVEL CHECK TESTMon, Jun 27, 2011 at 12:42 AMAttached are the latest LEVEL TEST MATERIALS (1)(2)(3) both with tutors andclients copy.The company has developed 2 ADDITIONAL LEVEL TESTS to be used as aSUBSTITUTE for LEVEL TEST 1 but the priority is still LEVEL TEST 1.The Materials range from SIMPLE (LEVEL TEST 1) MEDIUM (LEVEL TEST 2) andDIFFICULT (LEVEL TEST 3). Tutor can choose from the three level test materials Ifthe client will request for his level to be rechecked (LEVEL UP)The Scoring system is similar to LEVEL TEST 1. Refer to LEVEL TEST 1 for theSCORE TABLE.A reminder for using the LEVEL TEST MATERIALS:- If the client cant answer the question move to the next question to save time.(Clients informed that it takes time before the test is finished because of staying inone question without moving on)Thank you very much for downloading the files.DOWNLOAD NOW, ALL OF THE TEACHING MATERIALSWed, Aug 3, 2011 at 7:35 PMAttached file is the SKYTALK - EBOOKS for the download site of all the teachingmaterials.The Side By Side book has been divided per page and you need to download it oneby one in this updated Skytalk - ebooks. The advantage is, you can easily send theSide by Side files compared to the old file that was divided per lesson.Please download all of the teaching materials in this PDF to avoid unnecessarydelay in the lesson. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 23. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesDaily Life (ADDITIONAL LESSONS)Fri, Aug 12, 2011 at 6:19 PM(CHECK GMAIL FOR THE MATERIAL)TOEIC Reading and Speaking Lesson 2, 3 and 4 (revised)Fri, Aug 12, 2011 at 6:31 PMThe files in this link are the revised lessons in the teaching material TOEICREADING AND SPEAKING. The graphics for LESSONS 2, 3 and 4 has beenenhanced for client satisfaction.Please download all of the attached file.TOEIC READING AND SPEAKING LESSONS 26 - 50Sat, Aug 13, 2011 at 8:27 PMPlease download the TOEIC READING AND SPEAKING LESSONS 26 - 50.Answer key has been included also.http://skytalk.co.jp/lesson-plan-toeic.html = TOEICThank you for downloading. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 24. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSKYTALK E BOOKS UNDER MAINTENANCEThu, Aug 25, 2011 at 10:09 PMAs you have noticed, when you are downloading the teaching materials, most of itare not available. Majority of the teaching materials uploaded in send space(SKYTALK E - BOOKS) has been automatically deleted since we are using a freeaccount only.As of this time, the materials are being uploaded and organized again. Once thematerials are available in the site, 4C will send the SKYTALK E - BOOKS.pdfREVISED SKYTALK E - BOOKSFri, Aug 26, 2011 at 11:25 PMAttached file is the revised SKYTALK E - BOOKS for the teaching materials. All ofthe latest improvements with the teaching materials has been included in theattachment.Please download the materials you need.LI-UI Tutors copyThu, Oct 6, 2011 at 8:11 PMTutors,Please download the attached teaching material titled as "LISTENINGEXCERCISES". This is the latest material made by the company which has anembedded audio.It is important that you DOWNLOAD the teaching materials instead of viewing it.The embedded audio does not function when you view and access the file at gmaildocuments.The material has been divided into two categories: Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 25. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesListening Excercises - Daily--> Lower Intermediate - Upper Intermediate (LI - UI)Listening Excercises - Business--> Upper Intermediate - Advance (UI - A)Listening excercises are recommended for clients who are interested in TOEIC andBusiness Materials. You can recommend or immediately present this to theminstead of our old TOEIC and Business Materials.The attachment contains the tutors copy. As for the clients copy, it will be posted inthe skytalk website and an email will be sent containing the link for the clients copy.The tutors copy contains the answer which is highlighted in YELLOW. If you willnotice also, each lesson has the word "KEY" at the end of the Lesson Title.You will be informed through gmail again about the start date of the LISTENINGEXCERCISES but for now, please download all of it and wait for further advice.For your strict compliance.P.S.It is a must that these files are downloaded in your PCs. Unavailability of theteaching materials will be a negligence on your part. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 26. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesLISTENING EXCERCISESFri, Oct 7, 2011 at 10:27 PMTutorsThese are the download links for the LISTENING EXERCISES material:Lower-Upper Intermediate Listening Materials Tutors copyhttp://www.sendspace.com/folder/4mkiteUpper Intermediate-Advance Listening Materials Tutors copyhttp://www.sendspace.com/folder/5v101rPlease download it as soon as possible before the link expires. You also need togive time in downloading the material because of its heavy load.For your strict compliance.REVISED FORMAT OF THE COMMENT (DOWNLOAD)Thu, Oct 13, 2011 at 9:14 PMTutors,Attached is the REVISED FORMAT OF THE COMMENT. Please download the filefor your reference.Comment Page1ST BOX (TEACHING MATERIAL AND COMMENT)This is where the format for the teaching material comment will be applied. You canalso write your evaluation to the student in this part where the clients can see it.2ND BOX (MEMO TO THE NEXT TUTOR)Clients cant see this box. This box will serve as a reference for your co-tutors Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 27. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesregarding the lesson that you had with the clients. You can truthfully write theinformation deemed helpful for the next tutor.Thank you very much for following.LISTENING EXCERCISES WILL BE OFFICIALLY USED TOMORROW OCT 25Mon, Oct 24, 2011 at 9:16 PMTutors,The LISTENING EXERCISES material will be used tomorrow OCT. 25, 2011. Themanagement is expecting that you have already downloaded all of the LISTENINGEXCERCISES material since we had sent it in advance.Please refer to the old email about LISTENING EXCERCISES.Thank you very much for following.Listening ExercisesEMAIL SENT ON OCT 6 (RE-SENDING OCT 24)Tutors,Please download the attached teaching material titled as "LISTENINGEXCERCISES". This is the latest material made by the company which has anembedded audio.It is important that you DOWNLOAD the teaching materials instead of viewing it.The embedded audio does not function when you view and access the file at gmaildocuments.The material has been divided into two categories:Listening Exercises - Daily--> Lower Intermediate - Upper Intermediate (LI - UI) Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 28. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesListening Exercises - Business--> Upper Intermediate - Advance (UI - A)Listening exercises are recommended for clients who are interested in TOEIC andBusiness Materials. You can recommend or immediately present this to theminstead of our old TOEIC and Business Materials.The attachment contains the tutors copy. As for the clients copy, it will be posted inthe skytalk website and an email will be sent containing the link for the clients copy.The tutors copy contains the answer which is highlighted in YELLOW. If you willnotice also, each lesson has the word "KEY" at the end of the Lesson Title.You will be informed through gmail again about the start date of the LISTENINGEXCERCISES but for now, please download all of it and wait for further advice.For your strict compliance.P.S.It is a must that these files are downloaded in your PCs. Unavailability of theteaching materials will be a negligence on your part.Listening ExercisesSat, Oct 29, 2011 at 5:56 PMEMAIL SENT ON OCT 6 (RE-SENDING OCT 29)Tutors,Please download the attached teaching material titled as "LISTENINGEXCERCISES". This is the latest material made by the company which has anembedded audio.It is important that you DOWNLOAD the teaching materials instead of viewing it.The embedded audio does not function when you view and access the file at gmaildocuments. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 29. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesThe material has been divided into two categories:Listening Exercises - Daily--> Lower Intermediate - Upper Intermediate (LI - UI)Listening Exercises - Business--> Upper Intermediate - Advance (UI - A)Listening exercises are recommended for clients who are interested in TOEIC andBusiness Materials. You can recommend or immediately present this to theminstead of our old TOEIC and Business Materials.The attachment contains the tutors copy. As for the clients copy, it will be posted inthe skytalk website and an email will be sent containing the link for the clients copy.The tutors copy contains the answer which is highlighted in YELLOW. If you willnotice also, each lesson has the word "KEY" at the end of the Lesson Title.You will be informed through gmail again about the start date of the LISTENINGEXCERCISES but for now, please download all of it and wait for further advice.For your strict compliance.P.S.It is a must that these files are downloaded in your PCs. Unavailability of theteaching materials will be a negligence on your part.LINK FOR LISTENING EXERCISESSat, Oct 29, 2011 at 8:43 PMTutors,This is the link for the LISTENING EXERCISES CLIENTS COPY. The material hasbeen included in the TOEIC section of the clients Reservation Page a.k.a MYPAGE.If the client will ask for assistance or inquire where the LISTENING EXERCISES Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 30. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesmaterial is located, please advise about checking in their reservation system (MYPAGE), TOEIC section.http://skytalk.co.jp/lesson-plan-toeic.htmlThank you very much for following.SIDE BY SIDE TABLE OF CONTENTSMon, Nov 21, 2011 at 8:53 PMTutors,The attached file is the Table of Contents for Side By Side 3rd Edition.If you need to get the specific Lesson for Side By Side when youre having classesor if the recent tutor has not specified the exact lesson title, you can use this as areference.Please download and check this file.Thank you very much for cooperating.NEW TEACHING MATERIAL!!!! ------> TRAVELSun, Dec 18, 2011 at 6:46 PMTutors,Attached file is the latest teaching material titled TRAVEL.Please read the tutors GUIDELINE first before using this material(READ THIS IN 5 MINUTES)TRAVEL is recommended for BEGINNER and LOWER INTERMEDIATE students.For the clients copy, please give these links to them: Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 31. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippineshttp://skytalk.co.jp/lesson-plan-02.html = Beginnerhttp://skytalk.co.jp/lesson-plan-03.html = Lower IntermediatePlease make sure that TRAVEL copy for tutors which is attached in this gmail iscompletely downloaded in your unit.For your strict compliance. Thank you very much for adhering.WARNING TEACHING MATERIALS JAN. 12, 20012Mon, Jan 9, 2012 at 10:51 PMHome Based and Center Based Tutors,This is a notification, reminding everyone to download all teaching materials beforeJanuary 12, 2012.The staff will not provide any requested copy of thematerials specially during the operation time.The management has been providing all updates with the teaching materials, it isup to every tutors to comply.Please utilize the SKYTALK EBOOKS in downloading the materials.Please compile and arrange the downloaded materials accordingly for fast access. Ihope that all tutors will comply, please help us.SKYTALK EBOOKS1. SIDE BY SIDE(4 BOOKS)2. INTRODUCTORY MATERIAL(15 LESSONS)3.SKY KIDS(2 FOLDERS)4. NARRATION USING COMIC STRIPS(40 LESSONS) Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 32. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines5. BUSINESS IDIOMS AND TERMS(50 LESSONS)6. SKY LIBRARY(12 FOLDERS/LESSON PLANS)7. SKY WEB LIBRARY(SKYTALK MATERIAL)8. BUSINESS ENGLISH/PREMIER(3 FOLDERS = ADVANCE, INTERMEDIATE and BEGINNER)9. LISTENING EXCERCISES(2 FOLDERS)10. TOEIC(2 FOLDERS)For your strict compliance. Thank you for adhering.Business English (Beginner-Advance)Mon, Jan 9, 2012 at 10:00 PM(CHECK GMAIL FOR THE MATERIAL)BUSINESS IDIOMS AND TERMSTue, Jan 10, 2012 at 12:58 AMGood Morning Home Based and Center Based Tutors,Please download BUSINESS IDIOMS AND TERMS tutors copy.Ill re- send the other teaching materials before Jan. 12, 2012.Please comply, thank you very much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 33. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesNARRATION USING COMIC STRIPSTue, Jan 10, 2012 at 1:05 AMHome Based and Center Based Tutors,NARRATION USING COMIC STRIPSThank you very much for downloading.INTRODUCTORY MATERIALTue, Jan 10, 2012 at 1:14 AMHome Based and Center Based Tutors,INTRODUCTORY MATERIALThank you very much for downloading.Sincerely,GM - Mica Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 34. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTOEIC VOCABULARY AND GRAMMAR (TUTORS COPY ONLY)Tue, Jan 10, 2012 at 1:22 AMHome Based and Center Based TutorsTOEIC VOCABULARY AND GRAMMAR (TUTORS COPY)http://skytalk.co.jp/lesson-plan-toeic.html =TOEIC and LISTENING EXCERCISES (clients copy)Please check the details carefully.Thank you very much for downloading,TOEIC READING AND SPEAKINGTue, Jan 10, 2012 at 1:29 AMHome Based and Center Based Tutors,TOEIC READING AND SPEAKINGThank you very much for downloading.Skytalk LIBRARYFri, Jan 13, 2012 at 12:53 AM(CHECK GMAIL FOR THE MATERIAL) Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 35. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesLISTENING EXERCISES BUSINESS tutors copy PART 1Fri, Jan 13, 2012 at 6:02 PMTutors,Attached file is LISTENING EXERCISES BUSINESS TUTORS COPY PART 1.Before you can open the attachment, you need to install WINZIP first.Read the winzip installer carefully before setting it up in your units because it hasincluded programs that are not necessary.Thank you very much for downloading.LISTENING EXERCISES BUSINESS Tutors Copy Part 2Fri, Jan 13, 2012 at 6:08 PMTutors,Attached file is LISTENING EXERCISES BUSINESS TUTORS COPY PART 2.Before you can open the attachment, you need to install WINZIP first.Read the winzip installer carefully before setting it up in your units because it hasincluded programs that are not necessary.Thank you very much for downloading. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 36. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSky KIDs MaterialsSun, Jan 15, 2012 at 9:10 PMTutors,It might take some time before all folders that Ive shared will contain the materialsneeded.Approximately, after 1 - 2 days, all folders will contain the materials.Thank you very much.Listening ExercisesTue, Jan 17, 2012 at 5:44 PMTutors,Please download all of the teaching materials that was shared through attachmentand documents. Fourcomm gmail is out of storage already.Ill delete some of the materials on February 1, 2012.Thank you very much for downloading. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 37. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines LessonCancellations and Penalty Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 38. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesAVOIDANCE OF SUDDEN LESSON CANCELATIONSMon, May 31, 2010 8:16:46 PMLadies,Skytalk is currently gaining popularity at Japanand one of the biggest factor that influenced that popularity is you.Now, the situation is changing, clients are backing out and are disappointed due tosudden cancellations and reallocation of their lessons.Your Japanese students are strict about time and schedule, as you all know.In order for your clients to take their lesson with you after their work,they will rush and take the cab to be at home immediately.As per the clients, having their lesson with you is not just a lesson rather a promiseto their tutors that they will attend the lesson. This might sound strange but we aredealing with Japanese clients and they value appointments made most speciallythepromise that they have created by making reservations with you.Then again, please avoid canceling your schedule and take care of the studentsthat value you. If you wont take care of them, they willback out which would resultto decrease client base.In the end, all of us will be affected.Thank you for your cooperation. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 39. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPROMISE...Thu, December 9, 2010 5:54:28 PMDear Teachers,Skytalk is currently gaining popularity at Japanand one of the biggest factor that influenced that popularity is you.Now, the situation is changing, clients are backing out andare disappointed due to sudden cancellations and reallocations of their lessons.Your Japanese students are strict about time and schedule, as you all know.In order for your clients to take their lesson with you after their work,they will rush and take the cab to be at home immediately.As per the clients, having their lesson with youis not just a lesson rather a promiseto their tutorsthat they will attend the lesson.This might sound strange but we are dealing with Japaneseclients and they valueappointments made most specially the promise that they have created by makingreservations with you.Then again, please avoid canceling your schedule and take care of the studentsthat value you. If you wont take care of them, they willback out which would resultto decrease client base.In the end, all of us will be affected.*Your monthly performance is being checked and if you cancel more than 15% ofyourplottedschedule for the entire month, it will be dealt with accordingly.Thank you for your cooperation. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 40. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPLEASE TAKE THIS SERIOUSLYWed, January 12, 2011 7:32:09 PMTutors,Today, the Senior Lead Manager informed the 4CM regarding the lessoncancellation and its effects on Skytalk. The only solution for this problem is yourcooperation with regards to planning your schedule. Please refrain from cancellingas much as possible and unplot any availabilities that will be affected by an eventsthat you will attend.[5:12:03 PM] Skytalk-01: clients are thinking to leave skytalk now, becuase of tutorscancellation,[5:12:31 PM] Skytalk-01: please take this seriously, we are loosing clients nowbecause of cancellationFor strict compliance. Thank you for following.READ ASAP...27APRILWed, Apr 27, 2011 at 11:58 PMSkytalk Japan Office would like to request for the EXPLANATION LETTERS fromtutors<<< MONETTES reallocation: Shes not feeling well due to lack of sleep.2330 - rei jiroramo - CANCELED (no available tutor)<<< MELADYS reallocation: She will be picking up her father from the airport.2330 - ayakanit - CANCELED (no available tutor)Also please write HOW TO AVOID the matter not to happen again.such as make sure to call not text, etc etc.Canceling lessons on the day will make you loosing clients.its clear that you may loose your payments also. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 41. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPlease send your explanation letter untilAPRIL 28th 19:00 JPNto 4Cif there are no letters, 4C will send you a message what to do orSkytalk will close your schedules.READ NOW READ NOW READ NOW!!!!Thu, Jul 21, 2011 at 11:46 PMGUIDELINES FOR LESSON CANCELLATIONS:1. Starting tomorrow for the tutors who are late 4CM / monitoring will be callingthree times only, after that no more calls shall be done and lesson cancellation willproceed. (Please update us will your celphone numbers)2. For tutors who requests for lesson cancellation. 4CM needs to recheck thedetails carefully (need reason), after rechecking for the time vailidity, lessoncancellation will proceed.3. If a tutor requests for lesson cancellation and is online, 4CM / monitoring shallconfirm with the tutor, if the tutor failed to respond within 10 mins, lessoncancellation will proceed.4. For the tutors who fluctuated 3xs successively, 2 lessons will be canceledautomatically.5. If a tutor is not on her pc or laptop without informing 4CM, and reallocation wasmade for them, all lessons shall be cancelled the following day.6. Tutors who asks another person to type-in their timecard (on time) for them whiletutor still out and was late, all lessons the following day shall be reallocated. NOTE:Cancellation could be 1 - 2 days depending on the gravity of the issue). Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 42. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesDISCIPLINE (LESSON CANCELLATION MUST BE AVOIDED)Mon, Sep 12, 2011 at 1:11 AMCompared before, most of you might have noticed that the management has beenstrict when it comes to implementing the guidelines for lesson cancellation.The main reason for this, is the competition with the other online English schools inJapan.In order for us to survive, we need to have discipline and organization. Themanagement needs your cooperation concerning this matter.I am happy to inform you that we are surviving inspite of the competition but this isnot enough for everyone. We need the clients to stay with us and not just leaveafter the free trial lessons. We need to have the clients confidence in Skytalk and itstutors.The weak area that Skytalk has are the lesson cancellations made due tonegligence, personal difficulties, technical and connection problem.As a reminder again regarding the prevention of lesson cancellation. Please takenote of the following guidelines:--> GUIDELINES FOR LESSON CANCELLATIONS1. For the tutors who are late 4CM / monitoring will be calling three times only, afterthat no more calls shall be done and lesson cancellation will proceed. (Pleaseupdate us with your celphone numbers)2. For tutors who requested for lesson cancellation via skype. 4CM needs torecheck the details carefully (need reason), after rechecking for the time vailidity,lesson cancellation will proceed.3. If a tutor requests for lesson cancellation and is online, 4CM / monitoring shallconfirm with the tutor, if the tutor failed to respond within 10 mins, lessoncancellation will proceed.4. For the tutors who fluctuated 3xs successively, 2 lessons will be canceled. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 43. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines5. If a tutor is not on her pc or laptop without informing 4CM, and reallocation wasmade for them, all lessons shall be cancelled the following day.6. Tutors who asks another person to type-in their timecard (on time) for them whiletutor still out and was late, all lessons the following day shall be reallocated. NOTE:Cancellation could be 1 - 2 days depending on the gravity of the issue).7. Tutors whose first class were reallocated because 4CM did not received anyinformation about his/her location, will be marked as NO INFO.If the tutor (NO INFO) is still offline after the set waiting time (10 mins), 4CM willcancel all of their scheduled classes. (Instruction from JPN Mgmt)In addition to the Lesson Cancellation guideline, this is in response to the issueraised about the 4CMs way of canceling the lesson which was already explained tothe center based tutors.--> 4CM CANCELS THE LESSON EVEN IF THE TUTOR INFORMED NOT TOCANCELAs you are all aware, we have specific waiting time for each shift. 10 mins waitingtime in the evening shift and 15 mins waiting time in the afternoon.If the tutor is suddenly offline we can only wait for a maximum of 2 mins.We cannot let the clients wait longer because one of Skytalks service is to providea replacement tutor immediately once their original tutor had encountered problems(TECHNICAL, CONNECTION, PERSONAL).Skytalk/4C is similar to any restaurant. In the restaurants, if you ordered a meal andthe meal given to you was burnt, smelled bad or spoiled, you want it to be replaced,the management of that restaurant will make up for it by giving you another meal.Like Skytalk, we need to replace problematic lessons which is done throughreallocations.If we are not able to reallocate within the set time, clients will lose their confidencein Skytalk. Clients might leave us. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 44. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesIf the tutor had connection, technical and power failure problems, there are nodefinite time about the tutors return. If the tutor fluctuated thrice we need toreallocate the next slot immediately for stabilization of the connection.*Power failure - 2 lesson slots immediately.The Management is hoping that with this information, you will understand or beenlightened to prevent cancellations.For your strict compliance.PENDING MONETARY PENALTY FOR LESSON CANCELLATIONS, PLEASEREAD THISTue, Nov 29, 2011 at 11:12 PMTutors,The cancellations are increasing again. As you are all aware, its not only thecompany that is affected with the increasing cancelation but all of us.Once you have plotted a schedule, its your responsibility to attend to it. If you havean important appointment, you can plan it ahead of time and avoid creating anyschedule on those dates. If you have any family affair, you can catch up afterfinishing with your lessons. You always have an option to properly manage yourpersonal and work life with 4C/Skytalk just by managing your schedule well.The management will observe the number of cancellations for December and thecoming months.If the situation will continue and the cancellations are still increasing, themanagement will go to a different option of giving penalty which is, MonetaryPenalty. Options shall be rechecked by the management and everyone will beadvised again concerning the aforementioned.Please be advised, avoid canceling lessons to prevent monetary penalty. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 45. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesFor your strict compliance.P.S.Thank you very much to all those responsible tutors who are giving their best inavoiding lesson cancellation. We know who you are.NO INFO REALLOCATION PROTOCOLSat, Jan 21, 2012 at 8:36 PMTutors,This email serves as a reminder and clarification in order to prevent anymisunderstanding between the staff and the tutors, concerning NO INFOreallocation.As you are aware, the official waiting time we have for the evening shift is 10 mins.If you are offline after the set waiting time, without any update regarding yourlocation, 4C Staff will still wait for another 10 mins before reallocating all classes.After the final waiting time and youre still offline, 4CM will reallocate all classes.An explanation letter is needed in order for you to to avoid penalty. The letter mustbe given on the day of the cancellation or absence. Without an explanation letter,Penalty shall be served by the 4CM on duty.If you were able to send an explanation letter, the penalty will be canceled but theincident youve incurred will be noted for future penalty record.As for the penalty, it can be closure of 1 - 2 days of schedule or reallocation of yournext day lessons.If the Skytalk Manager deemed that your lessons for the following day must bereallocated, 4CM will reallocate those lessons. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 46. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesE.G.If Mica whose schedule starts at 7pm is still offline at 6:40, her first class will bereallocated.Before the 4C Staff reallocates all of her classes, they will wait until 7:10.At 7:10, Mica is still offline, all of her classes will be reallocated.Mica is also required to pass an explanation letter within the day of her cancellation.If Mica fails to pass an explanation letter, 4CM will give her a penalty.(Penalty depends upon 4CMs discretion)Kindly take note and thank you for always adhering. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 47. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTechnicalAdvisorySuite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 48. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesVIRUSTue, May 4, 2010 8:26:52 PMDear All,Please read attached. These are information regarding the Security of yourComputerssafety against VIRUSES. This is essential to us.The info will help us be knowledgeable about PC VIRUS thus may prevent before itinfiltrate our tools and keep our teachings to go on smoothly and not disrupt ourschedule.Happy reading.Note: These are one of the emails which were orchestrated and constructed by ourIT- Mr. Alvin. You will be receiving more of Computer and Skype related issues.Thank you.DO THESE TODAY !- 29 JULY 2010Thu, July 29, 2010 3:54:58 AMDear all,Kindly do the following instructions. FOR YOUR STRICT COMPLIANCE.1. INSTALL Microsoft Security Essentials (MSE) as what Sir Paul have sent. Thisshould be done before 17:00JPN - 29 July 2010, THEN SEND EMAIL TOFOURCOMM THE TIME you downloaded. IF IT WAS NOT INSTALLED THEN ALLYOUR LESSONS WILL BE CANCELLED.2. Please do not click on any URL that was auto-generated from the netas it will go directly through all your contacts in skype. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 49. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines3. Any tutor who will be receiving the virus as per Sir Haraju- will be dealt with accordingly: Termination.4. Re-install your Skype account.Our IT Consultant, Alvin, is also finding ways on how to best solvethis problem if you have pirated MS installed.Virus Protection SoftwareThu, July 29, 2010 2:26:51 PMLadies and GentlemenThis has become a very serious issue for us.Please ensure appropriate action in respect of emails forwarded last 2 days.In the case of Home-Based Tutors-please advise immediately if you have a legal OS system and can thereforedownloadMSE (Microsoft Security Essentials)-please advise the name of any other anti-virus software you have installed(legal or otherwise)-where lacking, please temporarily download one of the free anti-virussoftware packages available from FileHippo.com, immediately advise actiontaken.-ensure that a full scan is run every day before you start your tutoringoperations (you will be asked to confirm this during the audio checks)Any deviance from the above will result in the immediate cancellation of anyimpending lessons (together with the appropriate loss of income), this beingfollowed by the termination of your contract to provide tutorial services, if anappropriate solution is not put in place, as previously advised.Please take this issue seriously or incur the consequences of using illegal softwareand inadequate anti-virus / security protection.The Management of both Skytalk and 4C consider this of highest priority. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 50. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesThank you.Paul R HedleyPresident4Communication Co., Inc.Malware & USB storage threats.....Tue, August 3, 2010 10:15:09 AMhi all,The internet is not a safe place when it comes to protecting your computer,informationand identity. Malware, spyware, and adware lurks around every corner. Here aresomesteps on how to deal with them.InstructionsStep 1When you receive a popup never click on the "Yes", "No" or "Cancel" buttons. Eventhough you click no or cancel, some can be programmed to still install somethingnasty on your machine. Always try closing using the "Red X ", but beware becausesome pop ups will have a "Red X" inside the window that still can infect you. Theseare easy to spot because there are to "Red Xs" are almost on top of each other.Step 2Avoid pop ups saying you are possibly infected or you need to clean your registry.These are ads to get you to download there software that usually place unwantedsoftware on your system. Just close them and go on your way.Step 3Some pop ups are really clever and will disable the "Red X" and try to force you toclick on "Yes" or "No". But, you can still outsmart those. Simply press Ctrl-Alt-Deleteto open the task manager and either closes the offending window or the browserentirely. Once again, better safe than sorry. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 51. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesStep 4Do not believe pop up ads that claim they can speed up your computer by runningsoftware placed in the pop up window. Most will look like something has optimizedyour system and shows you how much of an improvement you will get by clickingok. Close them and move on.Step 5Most importantly, think before you click. Taking an extra minute to see what you aregetting into can save you a lot of time, frustration, loss of data and personalinformation. As added USB virus is a new type of viruses which can infect your PCthrough USB/Pen drives because of the autorun feature of Windows and it is alsobe called autorun virus. When you plug an infected usb drive into a cleancomputer,open the drive by double click or right click, the computer will beinfected .Also, the virus will spread by copying itself on to removable drives insertedinto this computer.In this all 4CM Center terminal pc will block the USB storage device services toprevent virus threats.GMAIL ALERT ------------ > Please DOWNLOADMon, February 7, 2011 12:18:26 AMTutors,Attach file is the Gmail Notifier Installer to be used in conjunction with your Gmailaccounts.Gmail Notifier is an application that alerts you when you have new Gmailmessages. Itdisplays an icon in your system tray to let you know if you have unread Gmailmessages, and shows you their subjects, senders and snippets, all without havingto open a web browser. (gmail)This will prevent any miscommunication between 4C Managers, Staff and theTutors with its instant alert features. It also comes with a tracking message to thesender whether its recipient has received, opened or viewed the messages and itsattached file. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 52. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesIt is a MUST for this application to be installed in your PC or Laptop within thismonth.For strict compliance. Thank you.OFFICIAL COMMUNICATIONSMon, February 7, 2011 12:26:31 AMTutors,GMAIL ACCOUNT WILL BE OUR COMPANYS OFFICIAL MESSENGER.This is so in order to avoid miscommunications regarding cancellations and ALLoperational information will be send thru GMAIL ACCOUNT.I asked all tutors to make the GMAIL Account last 20January2011 and I would liketothank all those who complied right away, and to tutors who didn’t get to make one,youwill be invisible to all communications, exchanges, cancellations, information withinthe Company. Tutors will be informed few days prior to usage and application ofFOURCOMMMANAGER GMAIL ACCOUNT thru Skype and the new GMAILACCOUNTCOMPLETE SOLUTION FOR SKYPE DOWNTIME PROBLEMThu, May 26, 2011 at 11:31 PMThe attached file is the complete SOLUTION for the SKYPE DOWNTIMEPROBLEM experienced by 8 million people as per the SKYPE MANAGEMENT.Please follow the solution attached and for your LESSONS on MAY 26 please leaveit as it is.Make comments on the lessons that you were able to accomplish. 4C and SM Staffwill recheck everything.For additional inquiries, please ask Sir Alvin (cee_ey) Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 53. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesROUTINEMon, May 23, 2011 at 12:50 AMThis must be routinely done everyday BEFORE STARTING THE LESSONS toavoid mishappenings that can greatly affect the company.ANTIVIRUSONCE A DAY -- > QUICK SCANONCE A MONTH --> FULL SCANIf you need further assistance, kindly ask Sir Alvin (cee_ey)SKYPE VERSION PROBLEMSThu, Oct 20, 2011 at 1:23 AMTutors,Please view and study the attached file concerning SKYPE.The file has been made by Sir Alvin and it contains instruction regarding Skypeinstallation.If you are having problems with the latest Skype version, please refer to thisattachment.Thank you very much for following. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 54. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesCLIENTS CANT ADD ME IN THEIR SKYPEMon, Oct 17, 2011 at 10:43 PMTutors,Most lesson problems encountered are the clients deficient knowledge, when itcomes to handling Skype.Instead of proceeding with the lesson, majority of the tutors will explain aboutSkype, thus consuming more lesson time. With this common problem, JPN Mgmtprovided the skype site that they forward to the clients.Please use this site and give it to the clients when you encounter such problems.http://www.skype-lab.com/guide/ Thank you very much for cooperating.P.S. LISTENING EXCERCISES is not yet open for the clients. Just download it fornow and 4C will advise concerning date utilization.GOOGLE TALKMon, Oct 31, 2011 at 11:16 PMTutors,Good Evening Home Based and Center Based Tutors. Please install google talk inyour respective units.Click on the link below to have an access to google talk installer. Once youveclicked it, google talk will be downloaded automatically and you can set it up in yourlaptop/desktop.http://www.google.com/talk/install.htmlThank you for complying. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 55. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesAnother SKYPE PROBLEMFri, Mar 9, 2012 at 5:42 PMTutors,If you are having a hard time logging in to Skype please follow the steps that SirAlvin gave:1. Click Start, type "run" and press Enter2. Type %appdata%skype and click OK.3. Overwrite the file shared.xml with the working shared.xmlThe attached file is the working sharedxml. you will use this for overwriting.Thank you very much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 56. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesScheduleSuite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 57. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesREMINDER TO ALLFri, April 30, 2010 7:14:18 PMDear Tutors and Staff,Once again...Please be advised that our tutoring schedules do not allow for public Holidays ineitherPhilippines nor Japan.Our operations as youve read in the "Agreement" shows nothing recognizingHolidayshere in our country. Therefore these coming two (2) consecutive Mondays, whichare - LABOR DAY(May03) and ELECTION DAY (May10), is "Business as usual"with 4Communications.OPERATIONS NEED as many tutors as possible to be available to meet ourrequirements. This also applies to any subsequent Holidays (Public and National)that become due to the course of the work.To those who would be absent from work kindly ask permission from Sir Shin viaemail. Please advise if this is a problem to anyone.DAYTIME LESSONSFri, July 30, 2010 9:36:08 PMDear Tutors,Please do not plot schedules between14:00pm-15:55pm(Phil Time)-daytime lessonunless otherwise approved by Sir Shin. Daily, we have a break time at16:00-18:55(P.T.) Kindly ask our EAs regarding your plotting during this time frame.Please be guided accordingly. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 58. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesNOVEMBER 1 ALL SAINTS DAYSun, Oct 16, 2011 at 6:10 PMTutors,We are half way to OCTOBER and NOVEMBER is fast approaching. Undeniably,November 1 ALL SAINTS DAY are one of those special holidays, that majority of usFilipinos celebrate to commemorate our deceased loved ones.Inspite of this fact, our work at 4C/Skytalk still continues. Please arrange yourimportant personal matters on NOV 1 and plot your working schedules. We will beneeding your full support on this matter.Thank you very much for COOPERATING dear tutors.IMPROVEMENT WITH PLOTTING your SCHEDULEThu, Oct 27, 2011 at 7:05 PMTutors,In plotting your schedule STARTING OCT.27, 2011,The reservation system will require you to RECONFIRM if you agree with theschedule that you have created. This is to prevent any wrong plotting from thetutors side.Thank you for reading. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 59. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTUTORS SCHEDULE EA JOANThu, Nov 3, 2011 at 10:51 PMTutors,Starting NOVEMBER 3, 2011, EA Joan will be handling the schedule. All inquiriesregarding your working schedule shall be addressed to Ms.Joan.Majority of you are wondering about the reason for your schedule change. Themain reason for the change is the demand for the lessons slots and this demandvaries per operation.Please refer to the EAs email account information which reminds you to check yourschedule a night before the actual operation.This is an example of the email that the EAs had sent regarding the schedule:Please wait for instructions from Ms. Malou (skytalk.malou) when you can start.Plot your schedule but limit to 6 slots and it is still subject to change depending ondemand,so kindly check your data before lessons.For your materials and any technical problem, PC/Laptop and anti virus checkingplease skype sir Alvin our IT (skype id: cee_ey)NOTE: please check your GMAIL account everydayALWAYS PLOT YOUR SCHEDULE A WEEK OR TWO-WEEK ADVANCED.PLEASE DONT FORGET TO CHECK YOUR PAGE A NIGHT BEFORE THEACTUAL DAY OF OPERATION FOR YOU TO KNOW YOUR UPDATEDSCHEDULE..Thank you very much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 60. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines4C HOLIDAYS PLEASE READ THISThu, Nov 24, 2011 at 7:45 PMTutors,These are the dates for our Official December Holidays:DECEMBER 24 NO WORKING SCHEDULEDECEMBER 25 NO WORKING SCHEDULEDECEMBER 31 Working Schedule is until 10 pm PH only.JANUARY 1 NO WORKING SCHEDULEPlease dont plot any schedules on Dec. 24, 25 2011 and Jan. 1 2012.For December 31, we will be needing tutors who can work in the afternoon.The tentative date for our Christmas Party will be on December 23, 2011.Please confirm if you will be attending or not.For your strict compliance.Thank you very much.4C HOLIDAYS PLEASE READ THISTue, Nov 29, 2011 at 9:48 PMRESENDING 4C-HOLIDAYSPlease dont plot any schedule on the following dates.For your strict compliance. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 61. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSCHEDULE PROTOCOL and BIR FORMSWed, Dec 21, 2011 at 10:44 PMTo ALL Tutors,Regarding the schedule, EA Joan handles it. She is our current schedule manager.Please directly inform EA Joan with regards to your schedule adjustments. She isthe person who will allow and implement any changes made in your schedule.4C-Manager on duty can only implement the change, if the request made by thetutor was meant for the operation night.Please plot your schedule also for the succeeding week.Cebu Tutors,Please check your resident mails for the BIR Forms that EA Malou has sent.You can make a follow up to EA Malou concerning this matter.Thank you very much for adhering.DECEMBER 31 UNTIL 10 PM ONLYMon, Dec 26, 2011 at 7:03 PMTutors,Please dont forget to plot your schedule on the 31st of DECEMBER.and our working time is until 10pm PHIL time only.For your strict compliance. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 62. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesMANILA, ILOILO and DAVAO TUTORS (SINULOG FESTIVAL)Thu, Jan 5, 2012 at 9:24 PMTutors,With the incoming SINULOG FESTIVAL next week (JAN 9 - 15), majority of ourCebu tutors will be celebrating. This will cause less available tutors for next week.The management needs the full support of MANILA, ILOILO and DAVAO tutors tocompensate for the unavailability of our Cebu tutors.Please dont forget to plot your schedules for this coming week to accommodateour clients.Thank you very much for cooperating. For your strict compliance.HOLY WEEK REMINDERWed, Mar 21, 2012 at 7:00 PMTutors,As you are aware, Holy Week is a significant religious festival in our country.Most businesses will either shut down operations or have later opening and earlierclosing time. This is not the same for us.We will continue our operation as it is and were expecting everyone to plot theirschedules.Thank you very much for your cooperation. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 63. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPOWER OUTAGE OMM CENTERSat, Mar 17, 2012 at 12:36 AM4C Staff and OMM Tutors,Attached is the Schedule for the power outage. Information has been endorsed bySir Paul.In lieu of this, I have checked your schedule and suppressed the slots thatll beaffected.As for the 4C Ladies, we need to make adjustments for the 4CM duty endorsementto any available staff in BF and Cebu. I will update you for any changes made.Thank you very much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 64. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTutors Safety and workrelated issues Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 65. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesUNWANTED BEHAVIOR/skype down timeSun, May 29, 2011 at 6:35 PMGood day.TWO THINGS PLEASE:1. Recently, we are having clients with unwanted behavior (masturbating orshowing of private parts of their body).If you encounter such client/s please click on the snaphot button found on theupper portion of skype. If in any case your video is not on (which should alwaysbe on) ..use your celphone or digicam to capture.Do not panic if ever you encountera scenario like the one above and follow the instructions given.I am encouraging all tutors to do what has been instructed, as Japan desk needsevidence and will deal with client appropriately.2. You have to check your GMAIL, YAHOO and Skype and READ ALL MAILSdirected to you. This should be done daily. And with regards to the SKYPEDOWNTIME...as per Sir Shin, you will be paid accordingly, do not change anythingin the Reservations System.TUTOR SNATCHERS!!! BEWARE!Fri, Jun 24, 2011 at 2:01 AMCompetition in this type of On-line Industry has become tough and morecompetitive.With this, clients posing as students are recruiting Tutors from Skytalk during lessontime.Skytalk / 4Communications will be dealing with the clients and tutors accordinglyand we ask you to refrain from any such activity. If and when a case similar to thishappens (the recruiting), Management encourages you to disclose the matter thesoonest possible time as not to be implicated with Conflict of Interest. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 66. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesHence, once again I encourage you to read the Contract of Agreement that wasserved to you.The Company will have to serve the rightful legal matters about this situation. Weare protecting our Company as well as the tutors, and would not want to have anyterms violated within the Contract of Agreement as the Company has the right toclaim damage and loss from this act as a violation.Let us work as a family and not let ourselves get involved in this dishonoring actand show the recruiters (deceitful people) that they cannot pull us apart.Thank you very much for being a loyal part of this family. ALL THE BEST TO US!Please think about your safetyWed, Jul 27, 2011 at 11:14 PMPresenting our beloved country to the clients is much appreciated by themanagement but please avoid saying "WHY DONT YOU GO TO THEPHILIPPINES?" because as per SM Senior Lead Manager, Majority of the MALEclients take it seriously.The aforementioned question has a different connotation to the Japanese MaleClients. Clients might misinterpret it and think differently about you. They might gohere in the Philippines with negative motives in mind. Please think about yoursafety.Skytalk Clients and 4Communication Tutor RelationshipsWed, Aug 24, 2011 at 9:58 AMGood Day TutorsAs you are aware, all tutors are requested to sign a contract with 4CommunicationCo., Inc. in respect of their Providing Tutorial Services for the benefit of Skytalkclients. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 67. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesIn the contract, it is clearly stated and agreed that there will be no relationshipbetween the client and tutor outside of that stated above.Recently we have become aware of tutors offering clients the opportunity to employtheir tutorial services outside the agreed contractual terms and conditions, usingPaypal as the means of payment and charging in the region of PHP200 per hour.You may be aware that Skytalk staff take lessons with yourselves on a randomlyselected basis, to ascertain continued quality of service, effective communicationand establish tutor / client relationships. The one thing that you will not know is theactual fact that you are providing a lesson for one of the Skytalk staff!Any relationship between client and tutor outside of the Skytalk / 4Communicationprotocol is strictly forbidden and should we find that a tutor is offering personalservices to any of our Skytalk clients as above or in any other form, then the tutorwill incur immediate termination from the 4Communication tutor pool.Please be guided by the above and avoid any infringement of your terms andconditions of employment by 4Communication, as the knock on effect of any suchevent can be very severe, not only upon yourselves but also on your clients inJapan where the laws on fraud are very harsh.Thank you for your adherence.Paul R HedleyPresident4Communication Co., Inc.CENTER BASED TUTORS BREAK TIMESun, Sep 4, 2011 at 8:03 PMCenter Based Tutors,Once you have arrived in the center 30 mins before the start of your working time,You can have 15 mins break time before the lesson begins.If you will go out, Please inform the 4CM on duty any staff in the center about your Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 68. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippineslocation.If there are no present staff, please leave a note in their desk about yourwhereabouts to avoid any miscommunication.Dont forget to bring your phone with you if you will be out to take your break.For your strict compliance. Thank you very much for your cooperation.CEBU CENTER ISSUEThu, Sep 8, 2011 at 1:11 AMCenter Based Tutors,Please be advised to read all of the GMAILS everyday before starting to work. Youneed to do this, for you to be updated with the new rules and information aboutyour work as a skytalk tutor.Ladies, Id like to clarify some issues regarding the center and knowing yourprofessional level, I know that you can objectively see the explanation.1. WHY IS THE MANAGEMENT SUDDENLY STRICT?Ladies, Our apologies if the changes were sudden. The rules had been laid outbefore but due to some serious problems in Manila Center, which was needed to beresolved immediately, the management wasnt able to focus implementing theneeded rules at Cebu Center.Please do not think that the management is being biased. I am aware about thepersonal issues of the tutors with the staff but the implementation of the rules werenot based because of aforementioned.Rules are needed to be implemented for the organization of the center.2. THE WEBCAM IS FOCUSED TO THE TUTORS.All of the 4C Centers were required to have web cams for the managements Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 69. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesmonitoring purposes. The main reason is Office abuse. It started in one of thecenters and the management doesnt want it to happen again. The webcam ismainly focused at the doors direction to see any incoming persons that are not partof the center. No one is allowed in the center except the staff and the authorizedtutors.3. IT TAKES TIME BEFORE THE 4CM CAN CHANGE THE LESSON STATUS.Compared before, we have more tutors working in the evening shift. The companyis expanding. Each night the 4CM handles 60 - 70 tutors (minimum). It takes longerto change specially of there are more important tutor problems to be fixed andprioritzed in that lesson time.4CM also needs to be careful and recheck the absent lessons slots that must bechanged. It is the 4CMs common mistake of changing the wrong lesson slot whichconfuses the client. We wanted to change it as fast as we can because we knowyou are waiting but due to this action, mistakes are commited.4CMs appreciate this observation by the tutors and we will take it as a challenge toimprove more.4. 4CM CANCELS THE LESSON EVEN IF THE TUTOR INFORMED NOT TOCANCEL.As you are all aware, we have specific waiting time for each shift. 10 mins waitingtime in the evening shift and 15 mins waiting time in the afternoon.If the tutor is suddenly offline we can only wait for a maximum of 2 mins.We cannot let the clients wait longer because one of Skytalks service is to providea replacement tutor immediately once their original tutor had encountered problems(TECHNICAL, CONNECTION, PERSONAL).Skytalk/4C is similar to any restaurant. In the restaurants, if you ordered a meal andthe meal given to you was burnt, smelled bad or spoiled, you want it to be replaced,the management of that restaurant will make up for it by giving you another meal.Like Skytalk, we need to replace problematic lessons which is done throughreallocations. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 70. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesIf we are not able to reallocate within the set time, clients will lose their confidencein Skytalk. Clients might leave us.If the tutor had connection, technical and power failure problems, there are nodefinite time about the tutors return. If the tutor fluctuated thrice we need toreallocate the next slot immediately for stabilization of the connection.*Power failure - 2 lesson slots immediately.5. NOISYThere are instances that the voice of the staff gets loud if the operation is gettingstressful or there are tutors that must be constantly checked because of certainproblems. With this I apologized, the staff will do their best to control the voicevolume.6. CONSTANT RECHECKING BY CEBU STAFF EVEN IF YOU ARE CENTERBASED TUTORS.Its 4CM Lydias responsibility to check if the center based tutors are all present 15mins before the lesson time. If 4CM Lydia missed to communicate properlyregarding the center based tutors location, she will be held liable for it.7. REMOVAL OF SOME TUTORS IN THE CENTER.All efforts from the management had been done to fix the connection problem atCebu Center. This is done in order for the tutors to utilize the web cam.Unfortunately, majority of the center based tutors are having difficulites using thewebcam because of the connection. It has been decided to remove tutors in thecenter with low performance rate (low reservation) and to maintain the effectivetutors. With this, the center based tutors can utlize their webcam and incidence ofconnection problem in the center will be lessen.*IT IS A MUST TO USE THE WEBCAM DURING THE LESSON TIME*8. CLEANLINESS OF THE OFFICE-- We do not have janitors to clean the office. Therefore all of us must contribute incleaning. It has been done in BF and OMM centers. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 71. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOMM - Staff and Tutors clean their desks and wash the kitchen utilities used.BF - Each Staff and tutors have an assigned day to clean the whole center.For the Cebu Center based tutors, please clean your own area.Thank you very much for understanding the situation and if you have moreclarifications or any issues please ask me.CENTER BASED TUTORS BREAK TIMESun, Sep 4, 2011 at 8:03 PMCenter Based Tutors,Once you have arrived in the center 30 mins before the start of your working time,You can have 15 mins break time before the lesson begins.If you will go out, Please inform the 4CM on duty any staff in the center about yourlocation.If there are no present staff, please leave a note in their desk about yourwhereabouts to avoid any miscommunication.Dont forget to bring your phone with you if you will be out to take your break.For your strict compliance. Thank you very much for your cooperation. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 72. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesWORKING ABROADMon, Nov 7, 2011 at 9:16 PMTutors,If you are planning to go to another country and continue to work in 4C/Skytalk, Youneed to ask permission first from 4C Management. The Management in turn will askfor Sir Shins approval. Once approved, your audio, video and connection status willbe checked by the staff.You also need to provide a means for communication in order for the staff to checkyou.For your strict compliance.Thank you very much.EXPLANATION REGARDING 13TH MONTH PAYMon, Dec 19, 2011 at 7:43 PMTutors,This is a response to all enquiries made regarding the 13th Month Pay for tutors.The highligted statement explains why a tutor does not receive 13th Month Pay.PRESIDENTIAL DECREE NO. 851RULES AND REGULATIONS IMPLEMENTINGPRESIDENTIAL DECREE NO. 851By virtue of the powers vested in me by law, the following rules and regulationsimplementing Presidential Decree No. 851 are hereby issued for the guidance of allconcerned.Sec. 2. Definition of certain terms. - As used in this issuance:(a) "Thirteenth-month pay" shall mean one twelfth (1/12) of the basic salary of an Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 73. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesemployee within a calendar year;(b) "Basic salary" shall include all remunerations or earnings paid by an employer toan employee for services rendered but may not include cost-of-living allowancesgranted pursuant to Presidential Decree No. 525 or Letter of Instructions No. 174,profit-sharing payments, and all allowances and monetary benefits which are notconsidered or integrated as part of the regular or basic salary of the employee atthe time of the promulgation of the Decree on December 16, 1975.Sec. 3. Employers covered. - The Decree shall apply to all employers except to:(a) Distressed employers, such as (1) those which are currently incurringsubstantial losses or (2) in the case of non-profit institutions and organizations,where their income, whether from donations, contributions, grants and otherearnings from any source, has consistently declined by more than forty (40%)percent of their normal income for the last two (2) years, subject to the provision ofSection 7 of this issuance;(b) The Government and any of its political subdivisions, including government-owned and controlled corporations, except those corporations operating essentiallyas private subsidiaries of the Government;(c) Employers already paying their employees 13-month pay or more in a calendaryear or its equivalent at the time of this issuance;(d) Employers of household helpers and persons in the personal service of anotherin relation to such workers; and(e) Employers of those who are paid on purely commission, boundary, or taskbasis, and those who are paid a fixed amount for performing a specific work,irrespective of the time consumed in the performance thereof, except where theworkers are paid on piece-rate basis in which case the employer shall be coveredby this issuance insofar as such workers are concerned.Addtional, Please read the statement below from Sir Paul regarding the 13th MonthPay:"This issue is raised every year by new tutors. 4Communication does not employyou directly. You are self employed with a monthly service contract to provide Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 74. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesservices to 4Communication, for which you receive a session based payment. Wehave been advised by our lawyers and accountants that the 13th month payment isnot applicable in this case. In any event, there is no basis on which to computewithout an annual income based upon a weekly or monthly rate (full time salariedworkers).Regarding tax, you will receive a Withholding Tax return from 4Communicationwhich is issued to all tutors and staff annually.Thank you very much for understanding.PRIORITY GMAIL: UNSIGNED CONTRACTSTue, Jan 31, 2012 at 8:50 PMTo all Tutors who havent signed/returned their contracts,With immediate effect tomorrow FEBRUARY 1,2012 outstanding unsignedcontracts will be given 15 calendar days to comply, failure to do so will result inimmediate suspension.If its still outstanding after further 15 calendar days, then the tutor will be terminatedwith immediate effect.You can send it via snail mail to the following addresses (according to your area):BF office: Suite 306 Greenworld Plaza79 Presidents Avenue,Teoville Subdivision, BF Homes, Parañaque CityDavao Office: Rm G 2nd Flr. Valgosons Bldg. II, Claveria St., Davao City 8000CEBU office: Unit 313, 315, 316, JESA I.T Center, 90 General Maxilom Avenue,Cebu CityPlease coordinate with the assigned EAs in your area regarding OUTSTANDINGUNSIGNED CONTRACTS to be returned via snail mail. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 75. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesURGENT: SALARYWed, Feb 15, 2012 at 5:50 PMTutors,Please read, understand well and digest the message below concerning yoursalary.Thank you very much.Sincerely,G M - Mica===============================================================ShinThank you for this.As a general rule our instructions are submitted to Export Bank before midday onthe day upon which payment is due to Staff and Tutors.Today they were submitted via email to 2 members of the bank staff (normalpractice every payday).Today one of the staff was not available and problems arose regarding the secondrecipient.As it happens, today I had to come to Ortigas for a meeting with Lawyers this pm.Therefore the regularized (formal documentary instructions) was delivered beforethe meeting here (rather than tomorrow as would normally be the case).The bank acknowledged the delay in payment today, which does not normally occur-- yes they are normally processed before 1pm, but everyone should note thatbanking hours are between 0900 and 1500, therefore the payments can beprocessed at any time within these hours - it is to our advantage that we can Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 76. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesnormally get them processed earlier.If staff or tutors have any complaint re salary payment, these should only occurafter payment has been made or after regular banking hours -- whichever isappropriate at the time.Thank you for your support in this issue.Best regards.PaulSUSPENSION OF TUTORS WITH OUTSTANDING UNSIGNED CONTRACTSWed, Feb 15, 2012 at 7:00 PMTutors,Those tutors we havent complied with the memo sent regarding OUTSTANDINGUNSIGNED CONTRACTS will receive their suspension effective February 16,2012.Please coordinate with Ms.Joan and comply with the requirements needed.The following tutors are suspended until further notice:Cebu:Opingo, Alma ChristinePiloton, Filipina T.Cabaluna, Joellyn G.Beltran, EmmylouZuasola, Liezel A.Manila:Payad, Cristina T.Davao:Castigador, Cyndi P. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 77. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesGalang, Farrah Angela P.Torres, Rose Ann C.For any questions, please refer to the email sent concerning the aforementioned.SUSPENSION LIFTED for the tutors who compliedWed, Feb 15, 2012 at 8:55 PMTutors,Suspension has been lifted for the following tutors:Cebu:Cabaluna, Joellyn G.Beltran, EmmylouZuasola, Liezel A.Davao:Castigador, Cyndi P.Galang, Farrah Angela P.Torres, Rose Ann C.As a reminder again for those tutors who are still under suspension, please make afollow up with Ms.Joan.Thank you for adherence. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 78. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSkype BUG issueMon, Mar 12, 2012 at 12:15 AMDear Tutors,A memo was sent last year concerning the Global Skype problem that we had.It paralyzed the operation and has affected the 4C - Managers, Skytalk Managers,Clients and Tutors. Back then, home based tutors were paid in half.This year for the Skype problem (Skype bug) that weve recently encountered,there will be no payment for the cancellation made because of the aforementioned.Everything will remain as it is. Tutor canceled, no payment.Thank you very much.NATIONWIDE TRANSPORTATION STRIKEWed, Mar 14, 2012 at 9:09 PMCenter Based and Home Based Tutors,There is a transport strike tomorrow MARCH 15, 2012. In lieu of this, please adjustyour travel time accordingly to avoid late arrivals and reallocation.The affected place are:"But aside from Manila, similar protest actions will be staged in Santiago, Isabela,Baguio City, San Pedro in Laguna, Legaspi City, Iloilo City, Roxas City in Capiz,Mandaue City, Cebu City, Dumaguete City, Bacolod City, Butuan, Cagayan de OroCity, General Santos City, and Davao City." -- Inquirer.netPlease check this link for additional information:http://newsinfo.inquirer.net/161479/pnp-ready-for-thursday-transport-caravan-protest Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 79. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesREMINDER CONCERNING LESSON PERCENTAGESat, Mar 17, 2012 at 12:07 AMTutors,There is an evaluation accomplished every month for each of you. You areevaluated according to the number of slots you plot, the number slots that wereactually reserved by the student, the number of cancellations, late arrivals that youincur and the staffs evaluation with your compliance to the protocols.The passing percentage is 85 percent. It is the Managements prerogative if thetutor will be informed of his/her monthly lesson percentage but nowadays thosewho got 85% below are recently informed through Skype.Salary adjustments (downgrade and performance based), suspension and limitationof schedule that can be plotted are consequences if there are inadequacies in anyof the parameters given.Please check your gmail to avoid miscommunication between you and themanagement. Memos were sent before regarding these issues and the staff are inconstant reminder for the protocols.For your strict compliance and guidance.Thank you very much.CEBU HOME BASED TUTORS, CONTRACT AND BIR FORMS NOWAVAILABLESun, Mar 18, 2012 at 5:52 PMCebu Home Based Tutors,Please read the advisory from 4CM Lydia regarding your contract and BIR Form2316 availability.[5:18:52 PM] 4C MANAGER: Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 80. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPlease be inform that you can now claim your CONTRACT AND BIR in our newoffice (JESSA ICT)Look for Malou , Lydia , Gladys thank you LydiaThe following Home Based:RAE CLARICE CONCEPCION (2PCS),EMMYLOU BELTRAN (2PCS),MARYROSE MAMHUT (2PCS),LIANE BETH GALA (2PCS),MAITA MISA,FAULTON CINCO,ELSA NIETO,FILIPINA PILOTON,ROCHELLE MESIAS,ELVIE PINOTE,RIZA POGOY ,JOELLYN CABALUNA ,MIRIAM ALVAREZ ,MAYETH ELLORAN ,MARYDITH TUNDAG ,KAREEN JOY ARNAIZ ,SHANTI BONACHITA ,CHRISTINE CARYL QUINAGING ,LELANIE CALABROSO,JUDAH ROSALIJOS,DAISY MAE GARONG ,ISSEL CLARO ,FEBRUARY CANETE ,LUZ LOPEZ ,YVONNE GERALDIZO ,OPEHLIA GALGO ,ANNA MAE REAL Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 81. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesFor the location, you can refer to the address below:JESA IT CENTER, UNIT 390 GEN MAXILOM AVENUE, CEBU CITYFor the other Cebu Home Based tutors whose names werent included, you canmake a follow up with Cebu Staff Ms. Lydia, Ms. Malou and Ms. Gladys.For your guidance and strict compliance.BIR form 2307Tue, Mar 20, 2012 at 2:43 PMTutors,Please read the following information concerning BIR FORM 2307 forenlightenment. This information has been given by Sir Paul.We do not give “income tax return” but BIR form 2307 (in compliance with RevenueRegulation 2-98 as amended).The 2307 form is your copy representing your Total Professional Income and thetotal 10% tax for one year.You will attached this 2307 to their income tax return (ITR), which includes theirother income from other sources. The ITR will be prepared and filed by you on April15 in accordance with the law (National Internal Revenue Code).Zero Exemption for Employee with multiple employers for their 2nd and 3rd...employers ( Main employer claims personal and additional exemption.You can also go to the BIR for more information and clarificationFor your guidance.Thank you very much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 82. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines ClientsFeedbackSuite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 83. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesYOUR RESPONSIBILITYWed, April 28, 2010 7:22:52 PMLadies,Clients have been complaining due to lack of materials present within your reach.Please do not forget to prepare all necessary materials needed for your tutoring toprevent any disturbances within your lesson time frame.Please make sure also that all of your tutoring materials are downloaded in yourLaptops or Personal Computer.Dearest tutors please take good care of the clients.Thank you for your cooperation.SKYTALK FAMILY and Information From MIKIWed, June 30, 2010 8:00:04 PMDear All,People who feel more connected to the company and knows about the Companyfeel their work is valuable and meaningful and are more likely to be happy on theirjob.To date, we have 320 clients/students and 53 Tutors(and still expanding).Let us consider the Company as your family.And the letter (below) from my Counterpart Miki - Lead Skytalk Manageris indeed a very motivating factor for all, and has made everyone knowhow big we are growing and how fast we are going in the right direction to be thebest andno.1 English online Tutorial Company.With this, I would like to THANK YOU for focusing on your workwith full attention and to keep working with a smile. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 84. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesMy warmest regards,Gloria Ordonez-GamboaLead 4C Manager----- Forwarded Message ----From: miki masuda <gvoicemsd@gmail.com>To: fourcommmanager@yahoo.com.ph; skytalk-manager <skytalkmanager@googlegroups.com>Sent: Saturday, June 26, 2010 11:11:21 PMSubject: New clients Information From MIKIDear Ladies and Gentlemen :)This is MIKI.Thank you so much for you effort for skytalk everynight.I would liked to inform that since the famous person took Skytalk lesson in Ustream.We got 60 New clients this week. Usually we have 5 to 10 new clients in a week.We need to be ready to welcome 60 new clients and let them continue takinglessons from Skytalk. This is just a start for us to become the Best EnglishCommunity in the world. ansdSkytalk needs your help. Nothing can make it happenwithout your help.Thank you for your cooperation.Best RegardsMiki Masudayour Lead Skytalk manager Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 85. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesUnderstanding important manners when doing business with Japanesecustomers(especially strict clients)Thu, November 11, 2010 9:28:10 PMDear tutors,Below are important messages from our Senior Skytalk Manager Miki andSkytalk Manager Hideko.Please read carefully and comply. We are here to support you and share guidelinesinhandling our Japanese clients better.Skytalk is growing rapidly and we want regular clients and new comers to feel ascomfortable and happy with us. Our high standard of teaching should always bedemonstrated and flourish even more.----- Forwarded Message ----From: miki masuda <gvoicemsd@gmail.com>To: skytalk-manager <skytalk-manager@googlegroups.com>;fourcommmanager@yahoo.com.phSent: Wednesday, November 10, 2010 9:03:05 AMSubject: Fwd: Understanding important manners when doing business withJapanesecustomers(especially strict clients)Hello everyone in Skytalk :)here is the important message from Skytalk Manager Hideko.please read it carefully. i really hope this will help tutors and also us to supportclients.We have been talking to tutors be Friendly to make clients feel safe and ok withenglish lessons but this case is bit different.Please check clients info, and if the clients are level 1, 2, or 3 better be friendly. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 86. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesmakethem think how english is enjoyable with speaking in Skytalk. and if clients are level4 or 5. then be as a tutor. be more professional. or act like you are. We are teachingenglish to Japanese. so we need to know how Japanese want to learn english.when you have questions, or when you do now know how to deal with clients.Please let SM or 4CM know. We love to support you and help you.i know Skytalk is growing day by day. at the same time, we need to improve andprogress everyday. Thank you so much for support.Happy SkytalkBest RegardsSenior-------------------------------------Hello, this is Hideko.Recently we have a very strict client who hasnt found the right tutor for him.Ive been handling most of this clients complaint and I believe this is a hugechallenge for all of SM, 4C and tutors.There are so many clients with different personalty, demand, generation, level andetc... Thats why we have many tutors to serve them.This particular client told me that 70 to 80 percent of his skytalk tutors didnt havemanner to properly listen, which made him angry and cancel those lessons.I gave him any explanation possible but he said it was not only about connectionproblem.While I talked to him for the second time over the phone for an hour tonight, heneverraised his voice nor got angry with me.His request is very clear but I know its hard to deal with while he is still in hissearch for "the one".At the same time, I suggested some tutors for him to consider with help of otherSMs.Here is the tips for some clients like mr.jointlip who is very perfectionist and strict.Therefor, he seeks the quality in tutors.Listening, above all, is the most wanted skill in this case. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 87. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesDo not interupt while he talks.Call clients by the proper title. (Mr. Ms. etc)Wait for him until he starts or finish talking.Even theres connection problem, he doesnt like to be asked "Do you hear me?" or"Do you understand me?" and he also said he would try not to ask those questionshimself because he didnt like to be asked.Sometimes he needs time to summarize his thought.If he started to talk at the same time with you then stop talking and listen, then hewont be upset. (proven with me for an hour talk. he wasnt mad at all)He will send topic before lesson time directly to the tutor so they need to read andbeready for that material when the lesson starts becuase he hates wasting his lessontime. He doesnt want to read new topic material while lesson.He wants to improve listening and speaking only. Make sure to read his commentbefore lesson. in any occasion, do not make any excuses! if you want to makeexcuses, do it to 4c and sm,we will listen. the client hates excuses.He wants high level tutors and he doesnt want tutor to slow down their speed oftalking. Instead, repeat at same speed so he can get used to it.He also mentioned that he wouldnt mind opposite opinion in relation of havingdebateabout the topic. Some of the above are common tips for all of our clients.Remember, they are not your friends.Some clients want friendly lesson which is fun, but some clients want very orderlylesson with their own standards.I believe our tutors can meet his high standard becuase they have knowledge andability to adjust their lessons to cater to every student need.Lets consider this incident as a challenge to take us to next level!I do hope I explained everything in this email!!Sincerely, your skytalk manager, Hideko Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 88. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesClient Request and ComplainsSat, January 8, 2011 10:50:59 PMTutors,Clients had been comparing us with other English Schools at Japan and thecomparison feed backs are negative.------Courtesy MessageAs per the clients, other Online English Schools send confirmation messagesreminding them of their lessons. At Skytalk, we also have the courtesy messagereminding the clients about their lessons, but it seems that majority of the SkytalkTutors are forgetting to send it due to the complains that the office received.Please do not forget to send the courtesy message reminding the clients about theirlessons. The recommended time is 30 mins before the start of the lesson time but10 mins is okay also.FORMAT OF THE COURTESY MESSAGE:If the client is new in your client base:Introduce self, lesson time in japan and a nice message inviting the client for theupcoming lesson. (the inviting Message can be modified, depends on the tutorsdiscretion.)E.G. Hi Im Mica! Your Skytalk tutor for 20:00. Im looking forward for our lesson,See you!If the client is a regular client or he has reserved for the second time:Introduce self and lesson time in japan.E.G. Hi Im Mica! Your Skytalk Tutor for 20:00.----Calling the clients on timePlease synchronize your computer/laptop time with the site that Ms.Gloria gave.Its a bad image not only for Skytalk but also for your client base if the clientcomplainedabout your late call time.[6:03:36 PM] Skytalk-Gloria: The URL above is the Official Time in Japan. Pleasesynchronize your time (minus 1hour for Phili Time). Most tutors nowadays are late Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 89. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesincalling students. Please be ON TIME, as being tardy is the 2nd major reason whyclientsleave the company. THANK YOU FOR READING AND FOLLOWING.----Skype ProblemSkytalk Lead Manager Miki adivsed that when Skype Problem occurs between thestudentand the tutor, tutors needs to make it clear to their students if the skype problem isfromthe tutor or student side. But then again, its better to say that "its my skypeproblem"rather than "its your skype problem" to avoid hurting the client and also as acourtesy tothem.Tutors can inform the 4CM on duty about the skype problem situation and the realsituation of its the clients problem. 4CM on duty will be the one to inform the SM oftheclients skype problem for the tutors safety.---Tutors locationIf the client is specifically asking about your location in the Philippines (address),Please give the Skytalk email address to the client. The Skytalk Office will deal withtheclient.info@skytalk.co.jp---Webcam UsageIf your webcam is unavailable, please explain it immediately to the client. Eachclients areexpecting that the Skytalk Tutors are equipped with webcams for the lessons.---Lesson CancellationMost of our clients, experience multiple realloactions within a month, and its notgood Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 90. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesbecause they feel that they do not get their moneys worth with the kind of servicethatwe deliver. Tutors please carefully plan your schedule. Do not open your availabilityifthere is a scheduled event that you need to attend too.Those are the main complains and request of the clients to us. For strictcompliance.Thank you very much for following.CLIENTS PRIVACY INFORMATIONMon, Aug 22, 2011 at 9:05 PMFor the past few days, 4C and Skytalk Staff has been discussing about clientsprivacy information, whether to give the name of the client who complained or makeit anonymous. With the discussions made, taking into account the benefit of theclient and also the tutors, the following has been decided:1. We will not tell Clients name and Tutors do not need to write an explanationletter about it. ( We will just relay the info)2. When clients want explanation letter, then we will tell the name to tutors andtutors would write an explanation letter.- Skytalk Senior ManagerThank you very much for reading. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 91. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesCLIENTS ARE LOOKING FOR MORE AVAILABLE TUTORSSat, Nov 19, 2011 at 8:58 PMTutors,Skytalk JPN Office has been receiving numerous complaints from the clients aboutlack of tutors for the succeeding month.Please be informed that you need to make your schedule at least one week inadvance. The most ideal would be two weeks in advance so that the clients caninstantly reserve.At the same time you can wisely plan your schedule ahead of time.For your strict compliance.Thank you very much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 92. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesLessonStrategySuite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 93. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesEASIER WAY TO CONNECT WITH STUDENTSFri, January 22, 2010 10:50:50 PMDear Tutors,In light that Skytalk and 4Communications want to help both tutors and our clientsaswell, our Website Designer and Boss - Sir Haraju has designed a way of makingthingseasier for all.The attached file is an instruction on how you can connect with your client easily.In the old method that was taught by our trainers, you need to copy and paste theclients name in the contact finder whereas in the new method (New ReservationsSystem), just click the clients skype icon that is found inside the clients name andyou will be automatically connected through skype.Follow the instructions in the attached file.Thank you.USTREAM LESSONSThu, March 18, 2010 9:15:52 PMDear Tutors,Two important information:1. Skytalk thru USTREAM is using this tool as a marketing strategy to attractclients. We are providing lesson live and to advertise more effectively and enjoyable-for clients we use video call and chat box.2. In case you will be the LIVE tutor for advertisement, kindly check your webcamand audio before the start of the live lesson.But in rare occasion that your webcam suddenly shuts down PLEASE USE CHATBOX (which happened to one of our live advertisements) while having live lesson Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 94. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippineson USTREAM. Our 4CM (Cebu and Manila) will call you to check if you have readand take to heart what this message is all about.Client Update -LEVEL CHECKINGWed, April 21, 2010 11:00:19 PMGood Day Ladies,This information is about the recent updates with regards to your tutoring services.In the clients webpage they have two selection to choose from:1.Lesson Plan and2.Free Talk (commonly known as free conversation). You can also see thisinformation in the clients page located in the LESSON TYPE box.If the client relayed that he chose Lesson Plan or you saw in the LESSON TYPEbox:Lesson Plan, then Level Check is required, the same if the client does not have hislevel.If the client chose free talk then level checking is not required.Recently it was found out that 70% of our clients prefer Free Talk (Freeconversation)which means they dont want to undertake level checking.To make your tutoring more easy, please ask the client if he wants to undergo levelcheck. Thank you for your cooperation. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 95. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTUTORING UPDATES (PLEASE READ THIS)Fri, April 23, 2010 7:58:18 PMLadies,Recently we have been receiving messages regarding questions, on the teachingmaterial innovations, like ESL and easier means to connect with the client. Yourinitiative to inquire about the aforementioned is truly appreciated.But all of those information have been sent in your emails ahead of time so thatyourtutoring services can be more effective and you can utilize every materials for yourown benefit.Please do not forget to open each email sent by the fourcommunication.THIS IS A MUST.Thank you for your cooperation.Put a face on the nameThu, April 29, 2010 7:24:02 PMDear Tutors,It is always nice to put a face on a name. We are an Online teaching company, andour students needs to have an image of us to make the lesson more interesting.With due regards, kindly place a photo on your SkypeASAP. Use your webcam as much while having lessons, if none then no need (asthe obvious). People with positive energy love life. Let us all be one in showing ourstudents that we arethe best and give them all what weve got. Prepare ourselvesbefore each lesson and treat them as how you want to be treated.But as always do not forget the companys protocol. Thank you so much. Continueto excel and success will be ours. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 96. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesMAINTAIN OR INCREASEFri, June 18, 2010 9:49:49 PMDear Tutors,Skytalk and 4Communications Company, Inc. are glad to inform you that client-basedhad increased (and will do so more in the following days/weeks).One of our edges from our competitors is having to do Level Check.As your students progress with their lessons they gain confidence upon seeing thecomments esp their LEVEL.The purpose of having Level check at the first day is for student to know wherehe/sheshould begin or start and also to give the other tutors direction and guidance of theproper teaching materials to hand-down to the next tutor. This is so done foruniformity of the students level. Reminder: As what was discussed previously withregards to level checking, and will be informing you again:(as some clients arecomplaining about their decrease in level, thus, having a low self-esteem and poormotivation) please take to heart the following...*Before commencing lesson with client, ask the student their official level to makecertain what particular material to give.-Then, from there you may gauge the level: 2 THINGS: MAINTAIN OR INCREASELEVEL.Thank you.Keep-up the good work teachers! Cheers to all! Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 97. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSKYPE - SHARE SCREENSat, August 21, 2010 12:12:24 AMLadies,Please utilize the Share Screen function located at your Skype to effectivelyfacilitate your lessons with your clients, especially with the beginners and thechildren.By using Share Screen, you will be able to show your clients illustrations, teachingmaterials, pictures etc. without the difficulty of sending the file and waiting for it tobedownloaded.Share Screen:1. Right click clients name2. Choose Share Screen3. Click SHARE FULL SCREENThank you for following.MEMO:002_13September2010Mon, September 13, 2010 8:26:44 PMDearest tutors,2 things to remember during lessons:1. Some clients complain that they are not comfortable with the question:"WHO IS YOUR FAVORITE TUTOR?".Please take note, do not ask this question to your client because they find it rudeandunprofessional. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 98. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines2. Refrain from being too detailed about personal lives/love life.If you can avoid or evade the topic please do so.Some clients feel obliged to open-up for acknowledgement reasons,but most feel this subject is not agreeable. (Refer to manual)Thank you.memo: 002_13September2010In case of Replacement for SKY KIDSTue, September 14, 2010 8:00:48 PMDear Tutors,Skytalk has been doing some innovations. With this, new and exciting lessons werecreated and to be more competitive in the Business Industry, thus, Skytalkdeveloped- SKY KIDS! - clients 5-12yrs old.In case of a replacement from the SKY KIDS recommended tutors,please check below:The materials :LETS GO (LETS BEGIN), PHONICS.Clients may take TEN (10)pages FREE per material afterwhich they have toavail/buy the book. Our IT Consultant Mr. Alvin will be sending the Materials andURL sites for other Materials. HAPPY TEACHING!IMPORTANT MEMOTue, October 26, 2010 8:06:46 PMMy dear Teachers,SKYTALK reminders to be taken seriously:1. Make sure to check clients information before start of every lesson2. DO NOT chat other than with your student nor perform other actions which arenone Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 99. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippinesjob related.3. Continue to be extra friendly and flexible with your clients...but remember not tostep over the borderline.4. READ 4COMM / SKYTALK EMAILS religiously5. START LESSON ON TIME.6. Wrong Skype ID of client should be advised to 4CM immediately.Failure to follow the above will not be tolerated and end result will be dealt withaccordingly.SKYTALK TEACHERS we have to set the standards high as a reflection of yourself.Thank you and enjoy teaching!memo: 001_26OCT2010JAPAN WEBSITE WEBCAMFri, October 29, 2010 6:55:37 PMDear Tutors,As an Online English Industry, the use of WEBCAM IS MANDATORY.Skytalk has published in Japan website tonight regarding the above.Failure to follow should be explained thoroughly to the client and to theundersigned.People with positive energy love life. Let us all be one in showing our students thatwe are the BEST and give them all what weve got.Prepare ourselves before each lesson and CHECK the students profile, introductionlimited to 2-3mins. Treat our clients as how you want to be treated.But as always do not forget the companys protocol.Thank you so much. Continue to excel and success will be ours. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 100. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesBUILDING A BRIDGE ... CONFERENCE CALLMon, January 10, 2011 9:07:40 PMTutors,Tomorrow will be the start of the Conference call with VP Gloria, Skytalk LeadManager Miki and the selected tutor for the day. All the tutors will be scheduledeveryday for this call. The selected tutor will be informed afew minutes before the call and it will happen after the last lesson.Rationale for the conference call:1. Familiarization with Skytalk and 4Communications.2. If theres any concern you want to be brought-up.3. Establish connection and build bridge.Thank you for following.SKYTALK OFFICIAL STEPS FOR THE TRIAL LESSON STRATEGYSat, January 29, 2011 2:40:58 AMTutorsAttached, Orientation Manual to be used for the TRIAL STUDENTS (7 DAYS) whowill take their first lesson.All tutors are required to follow the Orientation Manual which will be delivered to thetrial student.After the orientation, Level Check to follow.After level check, the tutor will recommend the approptiate lesson plan (skytalkmaterial) to the trial student.For the trial clients who are interested in having free conversation (free talk), thetutorscan use this as an opportunity to suggest materials related to the free conversationtopic that the student wants. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 101. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines-----------------------------------SUMMARYSKYTALK OFFICIAL STEPS TO BE FOLLOWED:1. ORIENTATION MANUAL2. LEVEL CHECK3. RECOMMENDATION OF EFFECTIVE LESSONS---------------------------------For strict compliance. Thank you.TRIAL LESSON STRATEGYSat, January 29, 2011 2:47:57 AMTutors,Trial lesson Strategy will start on JAN 31, 2011.There are 12 selected tutors to handle this lesson but for reallocation all tutors areonstand by. In addition, those selected tutors will have another skype and reservationaccount asides from their company skype account. The accounts will be informedby the EAs.In the trial tutors reservation page, if the lesson is completed, it will change to blue.COLOR LEGENDYELLOW - CLIENT RESERVEDLIGHT BLUE - COMPLETED LESSON, NO LESSONGRAY - TUTOR CANCELThe selected trial lesson tutors will be paid with or without students. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 102. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTrial lesson Strategy will start on JAN 31, 2011.Tutors,There are 12 selected tutors to handle this lesson but for reallocation all tutors areonstand by. In addition, those selected tutors will have another Skype and reservationaccount asides from their company Skype account. The accounts will be informedby the EAs.In the trial tutors reservation page, if the lesson is completed, it will change to blue.COLOR LEGENDYELLOW - CLIENT RESERVEDGRAY - TUTOR CANCELThe selected trial lesson tutors will be paid with or without students.PLEASE READ:LESSON REMINDERSSun, Jul 17, 2011 at 10:26 PMLESSON REMINDER (1)Recently, Clients are complaining about the tutors " insufficient knowledge"regarding their lesson request. Clients feel that the tutors are unaware of the lessonmethod that they specifically asked. With these increasing complaints,Management is reminding again to please check the CLIENTS PROFILE beforehaving lessons.LESSON REMINDER (2)If the clients are having technical and connection problems, do not emphasize tothe clients that "IT IS THEIR PROBLEM" because it offends them. Pleaseremember that we need to provide excellent customer service to them. If it is theclients problem, report it to the 4CM on duty and the 4CM on duty will report thetrue situation to SM. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 103. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesMY NAME ISAug 1, 2011 at 8:59 PMThe names of the clients are somehow difficult to pronounce because of itsJapanese origin but if you will mispronounce the clients name, please apologize tillyou get the correct pronunciation.We have also received multiple complaints again, about skytalk tutors watching TV,listening to radio, chatting with someone and not concentrating during the lessontime.Though some of these complaints are misinterpretation of the tutors action, still,you need to be careful because Japanese clients are sensitive. They tend tomisinterpret actions.Please work professionaly during the lesson time. Clients are starting to think aboutSkytalks credibility to provide excellent tutors.UNIFORM MESSAGE for next clientSun, Aug 14, 2011 at 10:34 PMLately clients are complaining about the typing sounds they hear, client will wait fora message in the chat box but will not get anything, with this a uniform messageshall be sent through copy and pasting to your next client before your lessons withthem (to avoid typing not intended for them). as follows:1. Hi, I will be your next tutor. I will call you on time and looking forward to talkingwith you later.2. Hi, I will be your next tutor. I will call you on time and looking forward to talkingwith you later. My connection is not good now, so we will use voice call instead ofvideo call. Thank you. (optional) ---> this will be sent only if your connection is wealor unstable.FOR YOUR STRICT COMPLIANCE. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 104. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTUTORS ---> RECONFIRM!!!Tue, Aug 23, 2011 at 1:05 AMYou receive emails whenever a client reserves for your lesson, which the purposeis to allow you to know when was your last lesson with the client and also the lastlesson taken... AND THE REQUEST WILL BE SHOWN below the ReservationsData.Sometimes the client/s decides to change their lesson at the last minute and theReservations Data wouldnt be able to update late changes.With this, make sure to RECONFIRM to the client the title of the Lesson shown inthe clients Reservations Data just before the start of the lesson proper. If everclient wants to continue or has decided to change the lesson, please make surethat you provide what material the client would like to have. Thank you!CHECK THE REQUEST LIST BEFORE THE LESSONSat, Nov 19, 2011 at 10:14 PMTutors,Clients are complaining again that most of their tutors are UNAWARE about theREQUESTED LESSON that they had indicated in the REQUEST LIST.Please scroll down and check the last part of the clients profile page (tutors log-in)which is the REQUEST LIST. You will be seeing the requested lesson of the clientin the material section.You can also reconfirm the requested lesson to the client if he still wishes tocontinue it.For your strict compliance please. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 105. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPLEASE PREPARE FOR BACK UP FILESMon, Feb 27, 2012 at 12:42 AMTutors,The management understands that technical problems are unavoidable and inorder for you to proceed with your lessons, you need to use another PC.Upon transfer, the common problem encountered is that the back up PC or laptopdoesnt have the tutoring materials needed for your work.In lieu of this, please prepare a flash drive (recommended 4G) or save the materialsin your back up PC to prevent unnecessary trouble with the materials.Memo has been sent before that the staff wont accommodate tutors in need ofmaterials.Materials were circulated before and everyone was given an ample amount of time(2 years and counting) to compile the files. We have send space also as thedownload site of the materials.We cant provide the materials because its unfair for your co-tutors who havediligently downloaded all files. They were able to accomplish it in spite of their weakconnection and other technical problems.If you have a low memory flash drive, you can zip the materials and just unzip it forimmediate usage.You can also utilize blank CDs if its not within your means to acquire a flash drive.For your guidance and strict compliance.Thank you for always cooperating. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 106. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesHOW CAN THE CLIENT ACCEPT MY CONTACT REQUEST?Tue, Feb 28, 2012 at 9:55 PMTutors,Sir Haraju has created an instruction for the clients regarding"Accepting a Contact Request in Skype".Please give this link to your clients who find it hard to accept your contact request:http://skytalk.co.jp/qa/post_159.htmlThank you very much for following.NEW TRIAL TUTORSWed, Mar 7, 2012 at 12:15 AMDear Center Based Tutors,Trial 1 - Lalaine, Carmella, Sigrid, Christie Aller, StellaTrial 2 - Flor, Rhea, Annie, Pamella, Rae MarieTrial 3 - Theresa, Grace, Marcela, Czarina, FelmanTrial 4 - Janice, Richell, Rodolfo, Euney, HyacinthPlease take note of your assigned TRIAL ACCOUNT starting MARCH 12, 2012.Center Based tutors are now prioritized to handle the trial accounts because ofconnection stability.For those who are not familiar with the TRIAL ACCOUNT/LESSON, please ask mefor orientation.For your strict compliance and guidance.Thank you very much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 107. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesLEVEL TEST REMINDER PLEASE READFri, Mar 16, 2012 at 11:54 PMTutors,Ive received some feedback from your other co- tutors regarding Level Test/Check.Ive been having this for some time now. Majority of the level test given are notaccurate. Students who can communicate well are given low level, students whocant communicate are given high level.I understand that everyone has different perception when it comes to grading thestudents. If there is confusion when it comes to giving the student level, you canalways check the Level Test Copy for Tutors 1. It contains guidelines with regards toLevel Test and the description of each level.If you have observed that the level given was inappropriate for the student, you canraise the level and make a note in the MEMO for the NEXT TUTOR to justify theadjustments made. You can never decrease a students level but you can increaseit.Thank you for always complying. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 108. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOperational Protocol Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 109. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOFFLINE RESPONSIBILITYThu, July 1, 2010 1:16:46 AMDear Tutors,Please be advised that starting today 01 July 2010, you will be responsible for yourofflineclients (as what the case usually is), but this time, you should be the one tokeep an eye on your offline student:1st - inform the 4CM2nd - send offline message3rd - keep on calling4th - 15mins after the time, send lesson out "student absent" to 4CM4CM will not be monitoring your offline student as you will be the one to check onthestudent.For your strict compliance.OFFLINE CLIENT PROTOCOLFri, June 4, 2010 1:15:41 AMLadies,Starting JUNE 04, If your clients are offline, it is now your responsibility to informthemthat if they wont be online afer 15 mins of their reservation, their lesson will becanceled.Please follow the Protocol for the Offline Clients:1. send a message to the client in this format:Good Evening! it is now (lesson time in japan time). I would like to remind youthat if you wont be online within the 15 min grace period, your lessonwithe me will be canceled. Thank you and Hopeyoull be online soon.2. Inform the 4CM immediately if client is offline.3. After sending the reminder message, kindly inform 4CM of status ASAP. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 110. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPlease do not forget to follow the new protocol for the OFFLINE CLIENTS. Thankyou so much for following.New Message Format for Clients who are OFFLINEThu, June 10, 2010 11:50:15 PMLadies,This message that is in Japanese writing was given by Japans Lead Manager Miki.Starting tomorrow JUNE 11, this is the message that you will send to your clientswho are offline.レッスン開始のお時間が過ぎております。オンラインにて講師の Call にお答えくださいませ。開始時間より 15 分を過ぎましてもお客様がお答えにならない場合は、レッスンはキャンセルになります。無断欠席の場合は翌日のレッスンのご予約を遠慮いただいております。ご注意くださいませ。Skytalk のご利用をありがとうございます。SkytalkWe also have a new rule concerning your offline clients, if they wont attend yourclasswithin the 15 mins alloted grace period, they cannot reserve for the following day.That is why, your reminder (offline message) is very important.Please make sure that this message will reach your clients to avoid complains fromthem, regarding your inability to inform about the cancellation of their lesson.Thank you for your cooperation. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 111. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSUPPRESSION OF CANCELED LESSONSSun, August 29, 2010 9:33:54 PMLadies,Please report to the 4CM regarding lesson cancellation 30 mins prior the lessontime,with the students name and time of the lesson for accounting purposes.Thank you for following.GRACE PERIODTue, September 7, 2010 6:46:03 PMDear Tutors,Good afternoon.Please be informed that 4CM and SM have requested for tutors to be online 20minsbefore lesson (thus giving tutors a ten (10)minute grace period instead of fifteen(15)minutes. Clients of Tutors not online by the said time frame will be reallocated.Thank you for following.EVERYBODY HAS TO READ THIS ......... SUPPRESSIONTue, January 4, 2011 12:32:20 AMTutors,We have been growing for the betterment of the company and for ourselves also.With this we have implemented some rules about frequently asked questions.Please download and save the attached file regarding the Lesson Suppression.This file will be your reference about the aforementioned.For strict compliance. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 112. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesITS TIME.......Thu, January 6, 2011 7:01:04 PMDear Teachers,The following message was also sent thru Skype.We have sent out a memo regarding reading of youremails and messages and taking it to heart.http://www.timeanddate.com/worldclock/city.html?n=248[6:03:36 PM] Skytalk-Gloria: The URL above is the Official Time in Japan. Pleasesynchronize your time (minus 1hour for Phili Time). Most tutors nowadays are lateincalling students. Please be ON TIME, as being tardy is the 2nd major reason whyclientsleave the company. (save the URL for reference) THANK YOU FOR READINGANDFOLLOWING.NO WEBCAM NO SUPPRESSIONFri, Apr 1, 2011 at 11:30 PMStarting tomorrow APRIL 2, 2011, lessons that were canceled because of tutorsunavailability to use the webcam will not be suppressed. Please take note.All tutors are mandated to use the WEBCAM as what is stated in our JAPANWEBSITE. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 113. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesLETTER OF EXPLANATIONSat, Apr 2, 2011 at 7:14 PMConsidering the catastrophic event that took place in Japan,our clients are still willing to learn and reserve for you.But sad as it is, as cancellations has been rampant nowadays from theTutors side. This is not a very good image from us, and as most ofus wants to help Japan in our own little way... then why cancel?Starting today, 01 April 2011, Friday, you need to furnish the undersigneda letter of explanation regarding your sudden cancellations from theprevious night. This will go on every time you make sudden cancellationsas Japan desk needs it ASAP.Most cancellations doesnt have any informations nor explanations givento any 4C staff. With this, SMs are having a hard time on what to tell theclients why you cancelled.THE LETTER OF EXPLANATION IS A MUST THAT SHOULD BE SENT RIGHTAFTER YOUR ABSENCE. Then will be turned over to Japan Desk. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 114. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesPAYROLLWed, Jul 13, 2011 at 6:02 PMFYI. (for payroll purposes)Starting today, 13 July 2011, all tutors who do not comply with the protocol inaccomplishing the comments when lessons are done shall not be counted in thepayroll system. As you have been instructed during the course of your training withAsst. GM, Ms. Mica that undone comments will stay yellow which our system inJapan does not recognize as lesson completed.ALL LESSONS COMPLETED SHOULD HAVE A COMMENT FOR IT TO TURNDARK GREEN THUS SHALL BE PAID. ( DO NOT PLACE ANY COMMENT IFTHE CLIENT IS ABSENT).FOR YOUR STRICT COMPLIANCE.Please make it as a habit: INFORM ALWAYSThu, Aug 11, 2011 at 11:07 PMReallocation is the transference of another tutors student to any available tutorsduring each lesson slot.Reallocation can happen anytime, even in the middle of the lesson. The nature ofreallocation happens quickly and the specific time that it can happen isunpredictable due to different problems that can be encountered in each timeframe.With this information, which you were also informed during the training, It is a mustthat you inform the 4CM on duty if you will be out in your station at the center or ifyou will be away from your PC while at home. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 115. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesThis must be a routine action for you to accomplish, to avoid unnecessaryreallocation and cancellation of your slot and also negligence record in your file .Majority of the tutors fail to accomplish the aforementioned.Please make it as a habit: INFORM ALWAYSTEMPLATE FOR THE EXPLANATION LETTERMon, Sep 12, 2011 at 1:25 AMAttached file is the EXPLANATION LETTER TEMPLATE which was made bySenior Lead Manager.Use this template and fill it up with the necessary information needed and send itback to the 4CM gmail account.Please download and save a copy of the template.For your strict compliance.P.S.Thank you very much for the majority of the tutors who are reading the emails.COMPILATION OF 4C MEMOS GMAIL AND YAHOOTue, Sep 20, 2011 at 6:44 PMTutors,Attached file are the compilation of 4C MEMOS in the yahoo and gmail accounts.Please download the attachments for your reference.*WE ARE CURRENTLY USING GMAIL AND NOT YAHOO*For your strict compliance. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 116. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOPERATIONAL IMPROVEMENTSTue, Sep 27, 2011 at 1:26 AMTutors,For September, the incidence of lesson cancellations had decreased and themajority of the tutors are arriving within the specified time (30 mins before thescheduled working time).Majority had been informing appropriately also, but then again, there are sometutors who are not doing so.Now, this email serves as a reminder and encouragement for everyone aboutinforming ahead of time, avoiding cancellations through careful schedule planningand preventing late arrivals.Everyone will benefit from these actions, once it has been acted upon (STAFF ANDTUTORS). More clients for the company (Clients wholl stay) and steady salary forthe tutors. Its a win-win situation.The staff will be more persuasive in checking the tutors but they need yourcooperation to produce an excellent output every operation time.Thank you again for reading this email and God Bless us All!P.S.If the late arrivals will increase again, the waiting time will be reduced to 5 minsinstead of 10 mins. Kindly take note. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 117. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOUR RESPONSIBILITYThu, Sep 29, 2011 at 6:29 PMTutors,A Good working relationship is needed for an organization to progress. Each partyhas a specific responsibility to accomplish and once those responsibilities arecarried out, an excellent product is produced and a symbiotic relationship isfostered.Tutors and staff work hand in hand by communicating and coordinating to producea quality output. If either of the parties fail to execute the obligation assigned tothem, the end product is defective.You are OUR responsibility and we have an obligation to the company. That is thereason why the staff are continuously checking, reminding and explaining about theprocedures and protocols of the company. It is our obligation.If the staff would implement the rules and remind or correct you, please understandbecause we are fulfilling our duties.There are some lesson cancellations made that were unintentional, themanagement is aware about it but, it is not only the tutors that are hurt with thecancellation but also the clients, 4C Managers and Skytalk Managers.The simple act of informing appropriately will help and please dont forget to checkyour GMAIL everyday.Thank you very much.P.STake note of your acknowledgment and send it on time, it is included in theattendance activity that the 4CMs check and record everyday. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 118. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSM SENDING MESSAGES TO THE TUTORS (RATIONALE)Sat, Oct 22, 2011 at 7:09 PMTutors,The basic Operational Concept is that the 4C-Manager manages the tutors and theSkytalk Managers handles the clients. You may have observed that there areinstances wherein the assigned SM for the night will send messages to you.Rational for doing so is to confirm your online status and to quickly inform theclients about it. 4CM relayes your skype status to SM and rechecking is donebetween the two parties but due to multiple problems encountered and skype statusunreliability between the two countries, SM needs to recheck again.If the skype unreliability status happens, SM sends the "CHECK" message to thetutor.For all of the tutors who receive this message, you can reply by typing ONLINEonly. The rest of your concerns must be relayed to the 4CM. The ONLINE responseis enough, no need to inform the SM.Thank you for always cooperating.LESSON REMINDERSFri, Nov 4, 2011 at 10:01 PMTutors,1. Please dont forget to inform the 4C Staff concerning your late arrival, lessoncancellations, emergency situation or any event that will compromise your workingschedule. Only text the official three cell numbers of 4C and not the personalnumbers of the 4C Staff. As much as possible, text the three cell numbers and notone number only.09088686601 (BF)09088686602 (OMM)09088686603 (CEBU) Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 119. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines2. A tutor is considered late if she has not arrived in the center or if she is still offline30 mins before her set working time. The count time for reallocation starts after 30mins.3. Even if the tutor has informed about her late arrival, 4C Staff can only wait for theset waiting time (10 mins EVENING, 15 mins AFTERNOON).4. Please take note that sending the acknowledgment does not guarantee that yourfirst class wont be reallocated. After the staff has checked you at Skype and youare still offline, reallocation will proceed.5. If SM sends "CHECK" message to you at skype, please reply "ONLINE" only.There is no need to to inform SM about your lesson status. Inform the 4CM onlyand not SM. For more information please read:SM SENDING MESSAGES TO THE TUTORS (RATIONALE)Sat, Oct 22, 2011 at 7:09 PM6. If the client has any skype problems, please give this link:http://www.skype-lab.com/guide/ (CLIENTS CANT ADD ME IN THEIR SKYPE CONTACT LIST Mon, Oct 17, 2011 at10:43 PM)7. Please report immediately if you you have any problems concerning your client.Skytalk Senior Manager has removed 5 clients from Skytalk because of theiruntoward behavior to the tutors.8. Please utilize the EXPLANATION LETTER TEMPLATE in making youexplanation letter. The letter shall be addressed to the 4CM and must be sent tofourcommmanager@gmail.com Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 120. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines9. All lesson materials must be downloaded in your respective units. Please refer tothe updated SKYTALK E-BOOKS for the download site.10. Google talk must be installed in your unit to act as the notifier every time thereare new updates from 4C. It also serves as the back up once Skype is down.For your strict compliance. Thank you very much for taking note.ORIGINALLY SUPPRESSED SCHEDULETue, Dec 27, 2011 at 11:26 PMTutors,Please take note of your originally suppressed schedule and remind the 4C -Manager on duty to suppress it back.The 4C - Manager on duty will recheck it in her list and suppress it again, afterconfirming that the schedule was originally suppressed.For your strict compliance.25 MINS CALL DURATIONWed, Jan 4, 2012 at 12:21 AMTutors,The standard lesson time with the client is 25 mins and there is no need to extendfor more than 25 mins if the lesson went well.Extending for more than 25 mins will result in late call to the next client.We have also observed that some of the tutors are having more than 25 mins oflesson time to the clients. If the clients will be used to this, theres a possibility thatthey will demand for more than what theyve reserved. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 121. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesWe must prevent this by sticking to the lesson time. Call the client on time and endthe call on time. Extending the lesson is only applicable to problematic lessons.Thank you very much for cooperating.VACATION LEAVESun, Jan 15, 2012 at 9:02 PMTutors,Evaluation of working performance is accomplished monthly for everyone.Plotted schedules, number of reservations and cancellations are all counted, buttheres this small detail thats been overlooked by all.Leave of absence for more than a month without making follow up to themanagement, is one of the main reason for termination.If you will leave for a month or so, please update the management. Dont overextend your vacation also and be back within the reasonable time for your work at4C -Skytalk.Thank you very much for taking note. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 122. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesTIC TOC PLEASE FIX YOUR TIMEFri, Jan 27, 2012 at 1:24 AMTutors,The management is aware that majority of you have improved already with callingthe clients on time and memos had been sent before regarding this matter.Then again, our attention has been called concerning late calls by tutors. Weveobserved also that some of you have an incorrect time setting, either late oradvance.Please set your time accordingly to prevent the aforestated.This site can assist you in checking the time of the client against yours:http://wwp.greenwichmeantime.com/time-zone/asia/japan/tokyo/time/Correct time setting PHILIPPINES:(GMT+8:00) Beijing, Choquing, Hong Kong, UrumqiThank you very much for adhering but please comply.CELLULAR PHONE NUMBERMon, Feb 20, 2012 at 7:18 PMTutors,Follow up through text messages and calls are made according to the cell numberssaved in the 4Communications phones.Cellular information stored in those phones are considered as the official contactnumbers of the tutors. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 123. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesDuring the past months, the staff has encountered difficulties in reaching the tutorsbecause of different cellular and non existing numbers.In order to prevent further miscommunication between the tutors and staff re:officialcell numbers and also avoid unnecessary reallocation and penalty, please informvia gmail if you have an updated contact number.For everyones strict compliance.STAFF AND TUTORS: New OFFLINE MESSAGE FORMATTue, Feb 21, 2012 at 12:16 AMTutors,Please be advised that effective February 21 2012, we will use the new offlinemessage given by Skytalk Senior Manager. The new offline message is more polite.Please delete the old offline message to avoid confusion.This is the NEW OFFLINE MESSAGE that will be given to your clients who areoffline:本日はレッスンのご予約をありがとうございます。レッスン開始のお時間が過ぎております。オンラインにて講師の Call にお答えくださいますようお願いいたします。開始時間より 15 分を過ぎましてもお客様がお答えにならない場合は、大変申し訳ありませんがレッスンはキャンセルになりますのでご注意くださいませ。Skytalkのご利用をありがとうございます。SkytalkPlease disregard this OLD OFFLINE MESSAGE and delete it:レッスン開始のお時間が過ぎております。オンラインにて講師の Call に お答 えくださいませ。 開始時間より 15 分を過ぎましてもお客様がお 答えにならない場合は、レッス ンはキャンセルになります。無断欠 席の場合は翌日のレッスンのご予約を遠 慮いただいております。 ご注意くださいませ。Skytalk のご利用をありがとう ございます。 SkytalkThank you for following. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 124. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesASK THE 4CM FIRST BEFORE CALLING THE CLIENT (REALLOCATION)Mon, Mar 5, 2012 at 11:48 PMTutors,Once you go offline reallocation is prepared and in 2 mins or less, we proceed withthe reallocation.Please ask the 4C-Manager on duty if you can still re call your client after thedisconnection.Our clients are affected and they get upset after receiving the reallocation messagefrom SM and hell suddenly receive two calls from his original and replacementtutors.Your cooperation is highly appreciated. Thank you very much."UNINTENTIONAL" NegligenceMon, Mar 12, 2012 at 10:24 PMTutors,It seems that most of you are "unintentionally" failing to inform the 4CM on dutyabout your clients offline status and lesson problems.Some of you also are "unintentionally" creating time cards e.g. lesson out - client isoffline, lesson out - client is not answering, Im ready for my first class/new class.This is a reminder to everyone that you need to inform on time and follow theprotocols that we have. If there are any changes with the procedure, 4CM willinform or instruct you.Time Card*Im ready for my first lesson*Lesson in*Lesson out Complete Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 125. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines*Call duration*Lesson out - student is absentOffline client protocol*Inform the 4CM if the client is offline*Send the Offline Message*Call the client for 15 mins*Send the absent time card after 15 minsAbsent time cardLesson out - Student is absent Send all call attempts made during the clients offline statusFor your guidance and strict compliance.Thank you for always following. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 126. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesMiscellaneousSuite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 127. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesSKYTALK ON TVThu, September 23, 2010 6:23:46 PMDear tutors,Skytalk was televised on Japanese TV show last night and was a success.Tonight we are expecting new clients. Seasoned-teachers as you are, let them feelcomfortable and possibly help them choose Free Conversation as some are first-timers and feels apprehensive about taking a diversity other than nihonggo.Look for their strength and make them feel relaxed with you, as their friend andsensei.Thank you and enjoy teaching.SPY WITHIN....Sat, January 15, 2011 2:12:31 AMDear Teachers,Competition is bigger than ever.Roughly, a year and a half ago, we have about 30students nightly, and now,we have more than 500 students reserved every night.There are 2 things why you have to know about this....1st - For us to be the best we can to make our students stay with us whether old ornew/trial students.2nd - The increase in the same business as ours has increased tremendouslyin Japan and would-be competitors are reserving lessons with us, we call themspy.You are all well-rounded tutors and persons with a keen sense of intuition.Be on guard all the time. If and when you encounter a student-SPY, please refer toSM and 4CM immediately after class. You are all here to teach English, not talkabout the Company or our Business (as was also stated in your Contract Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 128. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesAgreement about disclosing anything about the company). Your private life is alsoat stake here, as spies asks nicely about your background.Please be careful, and think twice before you divulge any information.Goodluck to us and more power!THROUGH THE YEARSTue, Mar 8, 2011 at 1:07 AMThe attached file is the compilation of all the memos since the company started.The memos were made for the “dos and donts” of how the lessons should go.Please take it to heart again and TAKE TIME TO READ IT.Again, for your reference.TEMPORARY OPERATIONSun, Mar 13, 2011 at 5:59 PMThe earthquake and Tsunami has caused massive Nuclear Power Plant damage inJapan.Government officials has announced that there will be power shortage andpower failure in some areas.With this, tutors lesson slots will be reduced by 30-40% as ourclients drawback and inability to go online due to the power shortage.This is just a temporary thing. This is one way to help Japan.Everything will be back to normal operations in due timePlease take a moment of silence to pray for our neighboring country, Japan.Thank you. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 129. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesHOW CAN WE SUPPORT JAPAN?Tue, Mar 15, 2011 at 9:07 PMA massive 8.9/9.0 magnitude earthquake hit the Pacific Ocean nearby NortheasternJapan at around 2:46pm on March 11 (JST) causing damage with blackouts, fireand tsunami. On this page we are providing the information regarding the disasterand damage with realtime updates.(Updates throughout) * Report that nuclear buildings outer structure blown off * Death toll from quake and tsunami put at 1,300 * Huge trail of devastation along Japans northeast coast * Quake shifted earths axis and main island of JapanCOLLEAGUES, JAPAN HAS HELPED OUR COUNTRY IN MORE WAYS THANONE AND WITH THIS LET US BE ONE AND SUPPORT JAPAN.WHAT I WILL ASK IS NOT AN OBLIGATION NOR COMPULSORY...~~~ 1 DAY/NIGHT FREE LESSONS OR MAYBE A FEW SLOTS FREE ~~~PROCEEDS WILL GO TO THE MOST AFFECTED AREA AND WHO MOST NEEDIT. ONE OF OUR SKYTALK FAMILY IN JAPAN WENT TO SUPERMARKET ANDCOULD HARDLY GET ANYTHING - FOOD, CANDLES, WATER, GAS, ETC, NOMORE... I KNOW OUR COUNTRY HAS BEEN HIT BY NATURES FURY MANYTIMES AND JAPAN HAS ALWAYS BEEN THERE FOR US. NO ONE HAS ASKEDME TO DO THIS. I KNOW SOME OF YOU FEEL THE SAME AS I DO,HOW TO EXTEND OUR SYMPATHIES TO JAPAN... AND THIS IS HOW.WE CANNOT JUST SIT AND DO NOTHING.YES, WE PRAY FOR THEM, THAT IS A GREAT HELP! BUT I FEEL WE NEED TODO MORE.... Thank you for taking the time to read my letter. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 130. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesURGENT NOTICE!!!Thu, Sep 1, 2011 at 3:30 PMATTENTION: All TutorsGreetings!Please be informed that starting today Ms Gloria Gamboa is no longer connectedwith Skytalk - 4Communication Co. Inc.We would like to introduce to you our new General Manager, Ms. Mica Balderama.You can address any operation-related concerns directly to her.Please be guided.Regards,Paul R. HedleyPresident of the CompanyGMAIL MEMOS RECOMPILED AGAIN (UPDATED) PLEASE DOWNLOADSat, Oct 29, 2011 at 10:52 PMTutors,Please download the attachments. The memos had been compiled again foreveryone to have an easy access to the memos in Gmail.Please install GOOGLE TALK also for you to be immediately informed with updatesfrom 4C.For your strict compliance.P.S.To those tutors who had installed GOOGLE TALK in their PC/Laptop, thank youvery much. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 131. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, PhilippinesOPEN AND READ MESun, Feb 12, 2012 at 12:30 AMTutors,If you got lost in keeping track of the updates sent by 4Communications, theattached file can help you.Just scroll down and youll see the recent gmails sent by the management.It helps to keep yourselves updated, all you need to do is scroll down and readThank you very much.MEMO COMPILATIONFri, Feb 17, 2012 at 6:22 PMTutors,The attached file is the compilation of all memo sent by 4C. This is not the usual 4Cmemo compilation sent before.The memos sent in your yahoo and gmail account has been combined andorganized according to its content.If you want to know the latest memo regarding teaching materials, you can checkthe teaching material section without scanning all memos.Please download this and use it for reference if you have questions regardingmemos from 4Communications.Thank you for your cooperation. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552
  • 132. 4Communication Co., Inc. Suite 306 Greenworld Plaza, 79 Presidents Avenue Teoville Subdivision, BF Homes Parañaque City, Philippines4C Advisory Gladys B. RodriguezThu, Feb 23, 2012 at 5:53 PMTo all Staff and Tutors,4Communication is pleased to advise that, with effect from 16 February 2012,Gladys has been appointed as our Cebu based instructor, reporting directly to ourGeneral Manager.Whilst continuing to provide Tutorial Services to 4Communication, Gladys will alsoundertake training and advisory functions as required of our operations in Cebu. Suite 306 Greenworld Plaza, 79 Presidents Avenue, Teoville Subdivision, BF Homes, Parañaque City Email Address: fourcommmanager@gmail.com Telephone Nos. 820 2551 / 820 2552