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  1. GOODNEWS Goodwill of Delaware & DE County, Inc. Fall 2008, Vol. 5 Issue 3 INSIDE THIS ISSUE President’s Message . . . . . . .2 Kirkwood Job Fair . . . . . . . . . .3 “Can-Do” Spirit . . . . . . . . . . . . .3 Communications Technology Graduation . . . . . . . . . . . . . . .3 Promotions . . . . . . . . . . . . . . .4 Just Smile . . . . . . . . . . . . . . . .4 Comcast Honors Goodwill . . .4 Goodwill Advocates Urge Congress to Invest in the Front: Julie Fitzsimmons, Bridget Denara, Ted Van Name, Merrily Schiavone American Worker . . . . . . . . . .5 Back: Edd Connor, Teresa DeVries, Karl Kalbacher, Amy Eschenbrenner, LaBarre Everette Goodwill celebrates Kirkwood Grand Re-Opening Goodwill of Delaware and Delaware County celebrated the Grand Re-Opening of our Kirkwood Highway Store on Thursday, July 31st. The New Castle County Chamber of Commerce Ambassadors were in attendance and Karl Kalbacher, NCC Director of Redevelopment, presented Goodwill President and CEO Ted Van Sat. October 25th Name with a tribute from County Executive Chris Coons. 1-8 p.m. at the Tubman The popular Kirkwood Highway Goodwill Store had been closed since the end of May for renovations. Updates include, among other things, a new floor, new Garrett Riverfront Park lighting, new layout, fixtures and fresh paint. Kirkwood customers were delighted with the new look – along with the lower prices - and ready to shop. This premier, family-friendly event The remodeling of the Kirkwood store comes a little less than a year after the will feature a day filled with live opening of one of Goodwill’s newest stores in Bridgeville, Sussex County. A design music from a host of local bands including Ange&Ris, Love template for the remodel of existing Goodwill stores throughout the Delaware and Delaware County region, the fresh layout, lighting, colors and visual elements Seed Mama Jump, Plastic provide a new perspective on the pre-owned retail market. Parts and The Gritzz. Please “Our new and renovated stores are designed with the customer in mind.” said Tina join us and support our efforts to Daniels, Goodwill Director of Marketing, “They are bright, spacious – and give the improve the quality of life for so customer a sense of familiarity and consistency from store to store. Basically, we many people in our community by want everyone who walks through the doors to have an overwhelmingly positive empowering them to thrive experience.” through the power of work. www.goodwillLIVE.com Remodeling plans for other Goodwill stores are in the works – beginning with the Claymont location on Philadelphia Pike. Your donations go right to work.SM
  2. President’s Message ... LOCATIONS Hello all: CORPORATE OFFICES The Goodwill Center 300 East Lea Boulevard As we begin our planning for 2009, I can’t help but think “where Wilmington, DE 19802 has the time gone?” It seems that we were just catching our (302) 761-4640 breath from the end of the year donation surge and dealing with Kent County Office this challenging economy and here it is fall. 1678 South Governors Avenue Dover, DE 19904 Career Services (302) 741-0456 Two weeks ago we had a day-long retreat to identify the 2009 Janitorial Services (302) 741-2083 Corporate Goals while integrating them with our Strategic Goals. Sussex County Office Participants were the Goodwill Leadership Team, Board members, Store and Donation Center Route 13, Bridgeville Edd Connor, Sarah DiLuzio and Chris Quintenila and facilitator, Rob (302)377-8561 Ted Van Name Cook. Jack Markell, Gubernatorial Candidate for Delaware, and Dr. President/CEO RETAIL LOCATIONS Ira Wolfe, author of The Perfect Storm 2.0, spoke to us of the state Bear, DE and regional trends for business, workforce, economy and service needs. Frank and open Fox Run Shopping Center 334 Fox Hunt Drive discussions transpired as the day wore on and consensus was achieved by the close for our (302) 834-6780 Brid geville, DE Route 13 18178 Sussex Highway 2009 Corporate Goals. (302) 337-8561 The 2009 Goal Categories for Goodwill are: Boothwyn, PA Willowbrook Shopping Center 3294 Chichester Avenue Mission Services Safety and the Environment (610) 494-8412 Marketing Goodwill Financial Management Chadds Ford, PA Route 202 North Performance Excellence Employee Development (610) 558-3722 Retail Management Cla ymont, DE 2701 Philadelphia Pike (302) 798-9047 Dover, DE Each year we also select a Corporate Initiative. This is something that we recognize as Gateway West Shopping Center Rt. 8 and Saulsbury Road important to serving our mission but not at a point that we can make it a goal due to our (302) 678-4602 knowledge of the subject. This year’s Corporate Initiative is Family Strengthening: Goodwill Rodney Village Shopping Center Rt. 13 South recognizes that in order to be successful in advancing our Mission we must provide (302) 674-9071 education and support services to strengthen families. Strategies: Implement Education Holmes, PA and Scholarship Programs, provide financial education and assistance, enhance our MacDade Plaza Shopping Center 2137 MacDade Boulevard benefit programs and connect with community resources. (610) 586-6360 As someone once said “A goal without a plan is just a wish.” Our task now is to assign plans Middletown, DE Middletown Square Shopping Center and measurements to each of these goals and present them to the Board of Directors for 801 North Broad Street approval in September. (302) 376-6258 Millsboro, DE Route 113 339 E. Dupont Highway Take care and be safe Mid-Sussex Shopping Center (302) 934-9146 Respectfully, Newark, DE 311 Newark Shopping Center (302) 453-1430 Swarthmore, PA Swarthmorewood Shopping Center 752 South Chester Road (610) 543-4399 Ted Van Name Wilmington, DE Gordy Plaza Shopping Center 4317 Kirkwood Highway (302) 993-0413 OUTLET STORE COMPUTER RECYCLING CENTER CAR AUCTION Wilmington, DE The Goodwill Center 300 East Lea Boulevard (302) 504-1723 Edward F. Connor, Jr. , Board Chair ATTENDED DONATION CENTER Hockessin, DE Ted Van Name, President/CEO Wachovia Bank 7270 Lancaster Pike 2 GOODNEWS Spring 2008
  3. Goodwill Customers’ “Can-Do” Spirit Feeds the Hungry Customers of Goodwill stores ….and their name on a paper “can” – “We’ve really been hit hard with throughout Delaware and Delaware displayed in a prominent spot in requests for food this year,” said County showed their generosity by the store. Regina Jones, Director of Career contributing over $9,500 to feed the Development Services. “We are so Along with dollars, many customers hungry during Goodwill’s Spring “Can- grateful to our customers for also donated non-perishable food Do” drive during May. Customers in responding to our call. Because of items including pasta, canned goods, all fourteen stores were asked to their generosity, families who are dried milk…and more to the Goodwill donate a dollar with each purchase, really hurting will rest a little easier Food Closet. earning them a heartfelt thank you knowing they won’t go hungry.” Goodwill of Delaware & Delaware County Graduates First Communications Technology Class Goodwill of Delaware and Delaware County celebrated the nationally-recognized certifications in-hand.” graduation of our inaugural Communications Technology The Goodwill Communications Technology Training Program Training class on June 12th. The graduates, Taesean employs a unique, hands-on approach to training through Weathers, Jaquell Sudler and Kevin Fitzgerald, all students the use of a project-based learning environment. Students at Chester YouthBuild in Chester, PA, were presented with learn industry-demanded skills in the areas of Copper national certifications in Cabling, Fiber Optic copper wiring, fiber-optics Cabling and Home and smart home electronic Entertainment installation. through the use of Goodwill of Delaware and telecommunication Delaware County - the first manuals and Goodwill to offer this simulated work portable, low-voltage, stations. Training labs technology-based training, are portable and launched the new classes can be taught Communications in a variety of Technology Training environments. Program earlier this year “We are excited by the thanks, in part, to a grant Rich Peyton, Communications Instructor, proudly stands with the opportunity to offer from The Welfare first Communications Technology Training class such high-caliber Foundation, Inc. technical training to The mission of Goodwill is to improve the quality of life for clients throughout Delaware and Delaware County,” said people with barriers to employment through vocational Colleen Morrone, Goodwill Chief Mission Officer. “This really services and job opportunities. Chester YouthBuild offers expands our capabilities and allows us to serve the needs of economically and socially vulnerable young adults the even more people by providing quality technical training to opportunity to become self-sufficient, responsible, consumers; and qualified, skilled job candidates to local contributing members of the community by providing the businesses.” opportunity to develop academic, trade, leadership and The low-voltage electric background taught in employment search skills. As such, Goodwill’s new Communications Technology programs are highly sought- Communications Training program was a perfect fit. after by telephone system wiring, computer/data wiring, “This was a terrific opportunity for Goodwill and Chester satellite communications and cable TV companies – as well YouthBuild to join forces for a common cause,” said course as contractors who work with those technologies and instructor and Senior Goodwill Career Development electricians interested in expanding their businesses Specialist Rich Peyton. “Since the program is portable, we opportunities. The U.S. Department of Labor has identified were able to actually bring everything we needed – manuals, electricians as an in-demand occupation with higher than instruction materials, etc to them. The students really average growth rates through 2012. worked hard – and now they can continue on their way with 3
  4. Goodwill Promotes Sherman and Kee Goodwill of Delaware & Delaware County, Inc. announces the promotion of Marshall Sherman, CPCU, from Director of Loss Prevention & Safety to Vice President of Facilities and Risk Management. Sherman, who has over 25 years of safety management experience, will manage Operations, Transportation, Bale and Car Auctions – in addition to Safety and Facilities. Sherman joined the Goodwill of Delaware and Delaware County team in 2006. Karen Kee, formerly Associate Vice President of Sales and Operations, has been promoted to Vice President of Sales. Kee, who has over 14 years of retail management experience, oversees 14 retail stores and Goodwill’s on-line auction site. Marshall Sherman, Karen Kee, Kee has been a member of the Goodwill of Delaware and Vice President of Sales Vice President of Facilities Delaware County team since 1995. and Risk Management Goodwill Honored Just Smile Comcast formally On August 29th, Goodwill of Delaware and Delaware County recognized Goodwill celebrated the graduation of the 27th ShopRite cashier training of Delaware and class. During the ceremony, graduate speaker Rashidah Roane Delaware County, Inc. recited the following motivational poem titled “Just smile”. for demonstrating consistent What a bad day I’m having and I just got to work .... just smile. leadership in the community by I get to the store and signed onto my register and my first presenting the custermer is a jerk... oh my... just smile. organization with the celebrated “Hello, thank you for choosing ShopRite, Do you have a price xxxxx Comcast Cares in Plus Card, any coupons or rain checks?”... just smile. the Community Award at Blue Rocks Stadium in August. Of course, 15 coupons, 2 rain checks and an order totaling $250; and this one here wrote a bad check... just smile. Comcast Vice President of Government and Community Affairs Bo Sanders presented this My manager and I noticed the card said one thing and the check distinguished award to Goodwill President and said something else and CEO Ted Van Name just prior to the start of the together we turned to the Blue Rocks game against the Myrtle Beach customer and just smiled. Pelicans. Lucky Goodwill employee Jevon Young “Mamm, do you have another had the honor of throwing out the first pitch while from of payment? We are Goodwill staff, friends and family members unable to process your check”, cheered him on from the stands. just smile. “Thanks so much to Comcast for this recognition,” remarked Van Name. “I appreciate Oh boy, let me tell you she laid this opportunity to represent Goodwill – and me out till I felt my body tingle. further our mission to help people in need.” I counted out her change. “Thank you for shopping at “What a great night!” commented Tina Daniels, ShopRite, have a great day, Director of Marketing. “We’re so honored to Rashidah Roan come again”. Oh, guess what, receive this award…and with this enthusiastic e I made it through by just ShopRite Cashier crowd, you couldn’t ask for a better venue to Training graduate , August 2006 smiling. spread the word about Goodwill!” 4 GOOD NEWS Spring 2008
  5. Goodwill Advocates Urge Congress to Invest in the American Worker More than 50 representatives from such as document management, food end-of-life technologies such as TVs and Goodwill Industries®, including Goodwill service and janitorial services. Goodwill computers. Goodwill supports of Delaware and Delaware County, believes Congress should increase legislation that recognizes that nonprofit gathered on Capitol Hill on June 25th, to employment opportunities and choice of organizations collecting electronic urge Congress to make real investments employment settings within the goods are acting for the benefit of the in the American workforce through AbilityOne program; promote, encourage community and should not bear the federal job training financial burden of disposal. In programs. 2007, Goodwill of Delaware and Delaware County recycled over “For the first time in the past 8.9 million pounds of material - several years, including electronic goods. unemployment rates have begun to rise and more than Second Chance Act: 7.6 million Americans are Now that the Second Chance Act unemployed,” says Ted Van has been signed into law, Name, President and CEO of Goodwill is urging Congress to Goodwill of Delaware and fund the act in the FY 2009 Delaware County. “In federal budget so that Delaware alone we’ve seen organizations like Goodwill can an 11% jump in better help communities meet unemployment between the needs of formerly April of 2007 and April of incarcerated people by providing 2008. Job training comprehensive and coordinated programs, like those offered services to help reintegrate ex- by Goodwill of Delaware and Jim Gibbons, CEO or Goodwill International, speaking to offenders into society. are Congressman Walter Jones of North Carolina. Delaware County, helping people who are Workforce Investment Act: affected by the economic slowdown. and develop procurement opportunities Goodwill Industries International Now is not the time to cut funding for our that lead to the creation of more jobs; supports increased funding for the most valuable economic resource — the and ensure compliance and integrity Workforce Investment Act (WIA) in the FY American worker.” within the program. 2009 budget to meet the skills development needs of job seekers, Goodwill will offered recommendations Electronics Recycling: workers and employers. Separate to Congress on several important pieces Goodwill Industries International funding streams for youth, adult and of legislation, including: strongly supports safeguards for dislocated worker programs should be environmentally sound disposal maintained to ensure these populations practices, as well as the development of are adequately served. Goodwill also Javits-Wagner-O’Day (JWOD) national solutions such as product urges Congress to make WIA Act/AbilityOne Program: Through more than 600 nonprofit recovery requirements for electronic reauthorization a priority this year. agencies, the AbilityOne program manufacturers and tax incentives for creates employment opportunities for businesses and individuals that recycle. Green Jobs Act: some 45,000 people who are blind or Goodwill supports the enactment of Goodwill urges Congress to fund the have severe disabilities. These workers legislation that would create a national Green Jobs Act. Training for green jobs provide a broad range of commercial framework to address the increasing is an essential investment in a skilled services to the federal government, volumes of electronic product scrap and American workforce. Kirkwood Store Job Fair open positions including branch managers, assistant Goodwill of Delaware and Delaware County, Inc., one of managers, production associates, back room supervisors and Delaware’s top 100 employers, hosted a job fair from 9:00 am customer service associates. To date, this is one of the most to 3:00 pm on Monday, July 14th at their Kirkwood Highway, well-attended job fairs in Goodwill history. Wilmington location. Over 140 applications were taken for Spring 2008 GOODNEWS 5
  6. NONPROFIT ORG. U.S. POSTAGE PAID WILMINGTON, DE PERMIT NO. 382 Goodwill of Delaware and Delaware County, Inc. 300 East Lea Blvd. Wilmington, DE 19802-2354 Goodwill of Delaware & Delaware County, Inc., is a non-profit, 501 ©(3) organization. 2008 - 2009 Board of Directors Board Officers Goodwill of Delaware & Larry D. Henderson Paul J. Pomeroy Delaware County, Inc. Independent Aloysius Butler & Clark Edward F. Connor, Jr. Resources, Inc. Chris A. Quintanilla Board Chair Youth Empowerment Molly A. Lewis Chair, Sales & Operations Board of Directors Stock Trader Services Committee Emory Hill Real Estate Thomas W. Black Michele Marshall Michael R. Walsh Services, Inc. Financial Services – DuPont Pettinaro Construction Retired Co., Inc. Sarah E. DiLuzio Todd Moran 1st Vice Chair Shannon DeLucia M. Davis & Sons, Inc. Eric Zee Chair, Human Services Delaware Park Radnor Benefits Group, Inc. Committee Potter, Anderson Timothy Dishong Creative Image Associates & Corroon, LLP Goodwill Mission Joseph F. Fitzgerald William J. Foley, III Fitzgerald Consulting, Inc. Board Treasurer Chair, Finance Committee Julie Fitzsimmons The Mission of Goodwill of Delaware and WSFS Bank Commerce Bank Delaware County, Inc. is to improve the Sandra C. Massa Aaron Glazar Board Secretary quality of life for people with barriers to Action Unlimited PNC Bank Resources, Inc. employment through vocational services Ted Van Name and work opportunities. John Harvey Ex-Officio Harvey, Hanna President/CEO & Associates
  7. GOODNEWS Goodwill of Delaware & DE County, Inc. Summer 2008, Vol. 5 Issue 2 INSIDE THIS ISSUE President’s Message . . . . . . .2-3 2008 Annual Luncheon . . .1 & 4 Active Adult Expo . . . . . . . . . . .5 Board Member updates . . . . .5 Communications Technology update . . . . . . . . . . . . . . . . . . .5 Sussex Grand Opening . . . . . . .6 Local recording artists choose Jack Varsalona, President of Wilmington University, presented Employee of the Goodwill . . . . . . . . . . . . . . . . . .6 Year Barbara Maddams with a full Scholarship to Wilmington University. Goodwill Honors Award-Winner at Harlan goes “Green” . . . . . . . .7 2008 Annual Awards Luncheon Goodwill Price drop . . . . . . . . .7 Goodwill of Delaware and Delaware County, Inc. and nearly 500 guests, honored Kirkwood Highway a number of organizations and individuals during the Annual Goodwill Awards Renovations Luncheon on April 25th at The Chase Center on the Riverfront in Wilmington. This year’s Luncheon Chair, Connie Bond Stuart, President of PNC Bank, Delaware, Renovations at the Kirkwood joined Master of Ceremonies Kevin Reilly, former Philadelphia Eagle, to recognize a number of remarkable individuals who are extraordinary examples of the Highway store began on June 2nd. Goodwill mission in action– including Darnell Huff, Senator William V. Roth, Jr. Although the store is closed, the Achievement Award Winner; Lawanda Lucas, Personal Achievement Award Winner donation area will remain open and Gerald Kane, Graduate of the Year. Their inspiring stories of courage, hope with new hours (see below). and perseverance in the face of overwhelming odds, are testament to the enduring Renovations will include, but are power of work…and the human spirit. not limited to, a new floor, new In addition, Goodwill also recognized the outstanding individuals and lighting, new layout and fresh organizations who, through their support and commitment, have played an integral paint and should take 6-8 weeks. role in moving the Goodwill mission forward. This year’s honorees included Look for our Grand Re-opening Advocate of the Year, U.S. Senator Tom Carper; Volunteer of the Year, Alice Smith- Coleman; Employee of the Year, Barbara Maddams; Business Partner of the Year, sometime in July! the Delaware Solid Waste Authority; Community Partner of the Year, J.P. Morgan We apologize for any Chase and Employer of the Year, the State of Delaware, Division of Professional inconvenience. During Regulation. renovations, please visit one of For 87 years, the mission of Goodwill of Delaware and Delaware County, Inc. has our other 13 retail locations. been to improve the quality of life for individuals with barriers to employment through vocational services and work opportunities. The Goodwill Annual Awards Kirkwood Donation Hours: Luncheon, Goodwill’s only fundraiser of the year, plays a vital role in raising Monday - Saturday 9 a.m. - 5 p.m. awareness and funds to support Goodwill’s job training and placement programs, Sunday Noon - 4 p.m. which improve the lives of individuals and families throughout Delaware and Delaware County. Your donations go right to work.SM
  8. President’s Message ... LOCATIONS Celebrate! CORPORATE OFFICES The Goodwill Center 300 East Lea Boulevard A record number of people celebrated the accomplishments of Wilmington, DE 19802 (302) 761-4640 Goodwill’s graduates, employees, advocates and contributors at Kent County Office The Goodwill Awards Luncheon on April 25th. Connie Bond Stuart, 1678 South Governors Avenue Luncheon Chair and President, PNC Bank Delaware, kicked-off the Dover, DE 19904 Career Services (302) 741-0456 event by recognizing how the Power of Work transforms lives Janitorial Services (302) 741-2083 thanks to the everyday hard work of Goodwill’s staff and Sussex County Office volunteers. Ms. Stuart also thanked the Luncheon Committee (see Store and Donation Center Route 13, Bridgeville page 4 for complete listing) for their hard work in exceeding its (302)377-8561 Ted Van Name goals and for providing funds for Goodwill’s programs. The President/CEO RETAIL LOCATIONS Reverend Maurice L. Butler, Pastor of Elizabeth African Methodist Bear, DE Fox Run Shopping Center Episcopal Church, gave the invocation to the throng and lunch was begun. 334 Fox Hunt Drive (302) 834-6780 FACT: The 2008 Awards Luncheon sold 556 seats, 468 in attendance and raised $94,395 Brid geville, DE in revenues of which $60,000 will fund Goodwill programs. Route 13 18178 Sussex Highway (302) 337-8561 Kevin Reilly, Master of Ceremonies, gave a rousing welcome and introduced the elected officials before turning the podium over to Jack Markell, Treasurer, State of Delaware, who Boothwyn, PA Willowbrook Shopping Center thanked Goodwill for its work in providing a “hand up” to so many people. Next, Doug 3294 Chichester Avenue (610) 494-8412 Cornforth, Goodwill’s Board Chair spoke of the amazing “Power of Work” our 500+ associates bring everyday to their job, whether it is sorting clothing, providing janitorial Chadds Ford, PA Route 202 North services or teaching and counseling consumers in our programs. He went on to say that (610) 558-3722 the excess funds generated through Goodwill’s businesses go directly to Goodwill’s mission Cla ymont, DE of improving people’s lives by giving a hand up and not a hand out. 2701 Philadelphia Pike (302) 798-9047 FACT: In 2007 Goodwill provided over 4,600 services to people that resulted in jobs for Dover, DE over 800 people. Gateway West Shopping Center Rt. 8 and Saulsbury Road (302) 678-4602 Every year the task of selecting the award winners is more and more daunting considering Rodney Village Shopping Center that the pool from which we choose is constantly growing. To only recognize 3 or 4 Rt. 13 South (302) 674-9071 individuals is a supreme tribute to them. This, however, in no way diminishes the accomplishments and successes of our many consumers, graduates and team members. Holmes, PA MacDade Plaza Shopping Center 2137 MacDade Boulevard It is my pleasure to present the 2008 Goodwill Award Winners…. (610) 586-6360 Middletown, DE I had the honor of introducing our first honoree, The Honorable Senator Tom Carper, Middletown Square Shopping Center Advocate of the Year. Senator Carper, a Goodwill donor for many years frequently takes 801 North Broad Street (302) 376-6258 time to visit Goodwill Stores and Career Training facilities throughout the state. The Senator, Millsboro, DE a steadfast advocate of the “Power of Work” has even referred people to Goodwill for a Route 113 339 E. Dupont Highway “hand up” through Goodwill training and job placement programs. Please see page 3 for Mid-Sussex Shopping Center the Senator’s letter thanking Goodwill for its work. (302) 934-9146 Newark, DE Rich Von Stetton, Senior Manager, accepted the Business Partner of the Year award for 311 Newark Shopping Center the Delaware Solid Waste Authority. In addition to having recycling centers at two (302) 453-1430 Goodwill sites, the DSWA and Goodwill have partnered numerous times to assist the Swarthmore, PA Swarthmorewood Shopping Center citizens of Delaware in recycling from electronics to household goods. 752 South Chester Road (610) 543-4399 FACT: In 2007, Goodwill recycled 8,956,684 lbs of material including electronic goods, Wilmington, DE bale, shoes, books and scrap metal Gordy Plaza Shopping Center 4317 Kirkwood Highway (302) 993-0413 OUTLET STORE COMPUTER RECYCLING CENTER CAR AUCTION Wilmington, DE The Goodwill Center 300 East Lea Boulevard (302) 504-1723 Doug Cornforth, Board Chair ATTENDED DONATION CENTER Hockessin, DE Ted Van Name, President/CEO Wachovia Bank 7270 Lancaster Pike 2 GOODNEWS Spring 2008
  9. After years of struggling to hold a job, Lawanda was referred to The Community Partner Award was given to J.P. Morgan Chase. A Goodwill partner since 2002, J.P. Morgan Chase has funded Goodwill where she was able to learn and retain basic janitorial Goodwill Food Service Training, ShopRite Cashier Training, assignments. After completing the program in June 2003, Member for Life and The Job Resource Center at Goodwill’s Lawanda was hired by Goodwill in the Gateway Store in Dover – Corporate Goals & Results headquarters. Marge Verduchi and Daryl Graham of J.P. Morgan where she remains to this day. Chase also provide financial literacy training for Goodwill The Senator William Roth, Jr. Achievement Award, presented in consumers and employees. Accepting the award this year was honor of Delaware’s late great Senator who advanced the rights Kevin Schuck, President of Chase Bank, USA for of people with disabilities, is given to an employee who has J.P. Morgan Chase. demonstrated that integrated, sheltered employment promotes FACT: Goodwill’s partnership with the Kenny Family ShopRites of self-esteem and good job performance. Suffering from mental Delaware and Wakefern Foods has provided customer service retardation and adjustment disorder, award-recipient Darnell and cashier training that resulted in Huff, has faced many challenges. In 1992, over 100 people being hired by Darnell enrolled in Goodwill’s ShopRite. Retail Skills Training Program. After successfully completing his The Employer of the Year Award is training Darnell was hired as a given to the business or organization retail clerk in the Goodwill store in which has encouraged full New Castle. Now, after 16 years, integration of people with disabilities Darnell is still employed at Goodwill into their workforce and the social – as a production associate at the activities of their company. This Fox Run store in Bear. year’s winner, The State of The Graduate of the Year Award is Delaware Division of Professional Regulation (DPR) hired 7 Goodwill given to a consumer who transitions employees to fulfill their mission to from a Goodwill training program to “ensure the protection of the successful employment outside health, safety Goodwill. In 2006, after struggling and welfare of the citizens of for years with a visual disability, our state.” unsteady housing and legal troubles, Gerald Kane, this year’s award Harriet Windsor, Delaware’s winner, enrolled in Goodwill’s Secretary of State and James ShopRite Training Program. Upon Collins, Director of DPR, accepted graduation from the program, Gerald this award. was hired by ShopRite as a cashier - FACT: Goodwill Staffing Services and was subsequently promoted to a for temporary and long term job maintenance position. Today, Gerald placements, provided 15,3279 is still working at ShopRite. hours of jobs in 2007. The Employee of the Year Award The Volunteer of the Year recognizes an individual who exceeds Award, named after Goodwill of expectations in supporting the Delaware’s founder, the Reverend John H. Beauchamp, is Goodwill mission. Over her 17+ year given to the individual who dedicates his/her time, energy and career, award recipient Barbara Maddams, has touched the lives talent to help Goodwill achieve its mission. This year’s winner, of many Goodwill team members. Her current position is Alice Smith- Coleman, served 4 terms (twelve years) on Employee Benefits Manager at The Goodwill Center. Goodwill’s Board of Directors. She chaired the Human Services My sincere congratulations to all of our award winners and to all Committee for most of that time, served as 2nd Vice Chair and Goodwill team members, Colleen McCardle, Julie Burns, Tina was a staunch supporter of the Awards Luncheon as a member Daniels and Arline Docherty, whose work every day makes this of the Awards Committee. Mrs. Coleman’s strong will to overcome glorious mission possible. her own barriers has instilled in her an undying passion to help others. She is the eternal advocate for people challenged with disabilities and her efforts go hand in hand with the heart of the Thank you, Goodwill Mission. Alice Smith-Coleman proudly accepted the award. The Personal Achievement Award is given to a consumer who has overcome barriers in life to achieve personal goals for success in the workplace and daily life. Lawanda Lucas, recipient of this year’s Personal Achievement Award, was born with a learning disability which prevents her from performing complex tasks. Spring 2008 GOODNEWS 3
  10. Congratulations to the 2008 Goodwill Annual Award winners! Lawanda Lucas Darnell Huff Gerald Kane Barbara Maddams Alice Coleman Sen.William V. Roth Jr. Employee of theYear Personal Achievement Award Graduate of the year Volunteer of the year Achievement Award Thank you to the 2008 Goodwill Annual Award committee members Connie Bond Stuart Simone George Bo Sanders Luncheon Chair Wilmington University Comcast PNC Bank Christine Ketcham Laird Stabler Mike Berardi Clear Channel Radio Connie Bond Stuart Laird Stabler & Associates LLC Luncheon Co-Chair Richard LaPenta Chair, 2008 Goodwill Annual Nason Construction Wendie Stabler Awards Luncheon Insurance and Financial Services April D. President, PNC Bank, Delaware Saul Ewing LLP Birmingham Robert Martinelli Dave Tiberi Bank of America Today Media, Inc. TNT Video, Multimedia & Susan Booker Sandy Massa Television Productions St. Paul’s School PNC Bank Ted Van Name Bruce Colbourn Bob Older Goodwill of Delaware & Delaware PNC Bank Creative Travel, Inc. County, Inc. Douglas Cornforth Claire & Jim Pratzner Jack Varsalona Wilmington Trust Co. Remax Associates Wilmington University Vickie Fender Enid Wallace-Simms Mike Berardi Priscilla Rakestraw Co-Chair, 2008 Goodwill Annual Wilmington Trust Delmarva Power Breast Cancer Coalition Awards Luncheon President, Nason Construction Kevin Reilly Thank you Reilly Productions to all of our sponsors and awards luncheon attendees for your continued support. Sponsors Event Sponsors Platinum Sponsors M. Barry Schultz & Co., Radnor Benefits Group, Bank of America Nason Construction, Pettinaro Construction Co., Saul Ewing LLP, PNC Bank Potter Anderson & Corroon LLP, Coventry Health Care of Delaware, Wilmington University Today Media Inc. / Delaware Today, Richards Layton & Finger Wilmington Trust, WSFS www.goodwillde.org Goodwill Your donations go right to work. 4 GOOD NEWS Spring 2008
  11. Goodwill of Delaware & Delaware County and AARP Team Up for Active Adult Job & Volunteer Expo Goodwill of Delaware and Delaware opportunities for mature workers. hosted an Automatic 401(k) workshop. County, Inc. and co-sponsor AARP Another Active Adult Job & Volunteer In addition to getting some good “face hosted an Active Adult Job & Volunteer Expo is slated for November. For more time” with prospective employers and Expo for adults age 55+ on May 14th at information or to register your business volunteer groups, mature job and The Goodwill Center in Wilmington. or organization, contact: opportunity-seekers were able to take Local businesses and organizations Colleen McCardle, Events Manager advantage of free workshops on including Comcast, WSFS Bank, the 302-504-5736 resume-writing and interview Delaware Department of Labor were on cmccardle@goodwillde.org techniques. For HR professionals, AARP hand to talk “face-to-face” about Communications Technology Training Program Update We are in the final stretch of the at a time determined by Chester inaugural Communications Technology Youthbuild. We have established a Class and are working with the Fiber very positive relationship with the Optics. Students took their Fiber Optics Chester Youthbuild and look forward to final on May 30th. We currently have look forward to continuing the four students who are expected to Communications Technology Training receive their certifications and program as we move on to the next certificates of completion on June 12th cycle and group of consumers. Paul Pomeroy Appointed to Goodwill Board Goodwill of Delaware & Delaware County, Inc. Pomeroy, a Newark resident where he lives has appointed Paul J. Pomeroy, Director of with his wife and two children, is an active Marketing for Aloysius Butler & Clark in member of the Newark City Council. His Wilmington, to serve on its Board of Directors. present and past board affiliations include: Delaware League of Local Governments; With a B.S. in Business Administration from Delaware State Chamber of Georgetown University and a Masters of Commerce/Legislative Policy Committee; Public Administration from The George New Castle County Chamber of Commerce; Washington University School of Business Greater Newark Network; Delaware Small and Public Management, Pomeroy’s Business Alliance Superstars Committee; professional expertise centers on creating American Marketing Association; Newark and managing comprehensive marketing Symphony Society; Rotary International; campaigns, market forecasting and Paul Pomeroy Meals on Wheels and Success Won’t Wait. management, branding and creative concept Marketing Director, As a member of the Goodwill Board, Pomeroy Aloysius Butler & Clark development. will serve on the Marketing Committee. Goodwill of Delaware & Delaware County, Inc. Elects new Board Officers Board Chair - Edward F. Connor, Jr., Real Estate Broker, Treasurer - William J. Foley, III, Vice President, Middle Emory Hill Real Estate Services, Inc. Market Banking, WSFS Bank 1st Vice Chair - Sarah E. DiLuzio, Associate Attorney, Potter Secretary - Sandra C. Massa, Vice President, Business Anderson & Corroon, LLP Banking, PNC Bank Spring 2008 GOODNEWS 5
  12. Grand Opening of Sussex County Training Center Goodwill of Delaware and Delaware County, Inc. celebrated the official Grand Opening of The Goodwill Training Center in Bridgeville on Friday, April 4th. The Center community room was filled with local dignitaries, community partners – as well as Goodwill consumers and team members for the mid-morning ribbon-cutting. Located adjacent to the Goodwill retail and donation center on Sussex Highway just north of Seaford, The Goodwill Training Center in Bridgeville is the third Goodwill training facility in Delaware – and the first in Sussex County. Programs offered include training in Computerized Office Skills, Customer Service, Industrial Cleaning, Work Adjustment, Job Seeking and Employability…in addition to Vocational Evaluations, Trainee Sherman Jackson cuts the ribbon at the Bridgeville Situational Assessments, Employment Readiness and Job training center Grand Opening. Placement and Coaching. Local Recording Artists Choose Goodwill for Photo shoot Goodwill of Delaware and Delaware currently co-leads and accompanies As female musicians in a challenging County’s Boothwyn Store on musical services at Faith Reformed world, Ange&Ris seeks to bring women Chichester Road was the spot chosen Baptist Church in Media; and is the together during their upcoming family- by Angela Sheik and Larisa Forest, Director of Contemporary Music at oriented SongSisters festival in better known as local contemporary Media Presbyterian Church. Delaware County to raise awareness recording artists “Ange&Ris”, as the of a place for women of all With a Bachelor of Music Education, location for a photoshoot for an backgrounds who are faced with tough Sheik directed music programs at upcoming issue of Spark Magazine. choices MaST Charter School in Philadelphia; The article will promote Ange&Ris’ taught orchestra, drama, choir and SongSisters Music Festival in August, general music for 4 years, studied to benefit the Delaware County cello, voice, and piano at Wilmington Pregnancy Center in Brookhaven, PA. Music School, is the Music Assistant at “Goodwill is our favorite store,” said Media Presbyterian Church, Media, PA Forest, “and we both thought it would - and directs orchestra at Newark be a great place to do the shoot!” Charter School in Newark, DE “This store isn’t just Goodwill…added The duo has performed extensively on Sheik…this store is BESTwill!” the east coast and in Germany…and can be heard on mainstream radio in Working together since 2003, Angela the greater Wilmington area. Sheik and Larisa Forest are two local musicians who didn't listen to much “At Goodwill, we’re in the business of popular music growing up. However, helping people to overcome barriers in their sheltered beginnings have their lives so that they can thrive,” helped them to discover their own remarked Daniels. “When Angela and unique sound; creative and beautifully Larisa first contacted me about doing uncanned. With a Bachelor of Arts in the shoot at our Goodwill store in Music, Forest plays bassoon and Boothwyn, it was a great opportunity Angela Sheik and Larisa Forest playfully classical piano, studied opera in the to extend that helping hand a little pose in Goodwill racks during a photo shoot greater Philadelphia area. She further.” for an upcoming issue of Spark Magazine. 6 GOOD NEWS Spring 2008
  13. Goodwill Helps Harlan Elementary Students “Going Green” Goodwill of Delaware and Delaware short multiple choice quiz taken on a on his promise to “green” his wardrobe County came to the aid of Harlan school computer. Students receive for a day (with the student’s help) and Elementary School students “going quot;Pointsquot; based on the reading level, ride through the streets surrounding green” during May. On May 14th, the school on the back of a recycling Principal of Harlan, appropriately truck - collecting recycle bins from named Mr. “Green” received a students, teachers and staff. Mr. wardrobe makeover consisting of Green made good on his promise on “recycled” clothing from the Goodwill Thursday, May 15th garnering cheers Outlet Store on Lea Boulevard in from students lining the streets. Wilmington. Nine Harlan students, “We really appreciate the support that accompanied by a staff of would-be you [Goodwill] have given us to fashion advisors, picked out a number complete our Spring reading of stylish outfits from which their challenge,” said Principal Green. imposing 6’3” principal could select! “Hopefully it’s a start to a long-lasting Students participating in the “Green partnership between Harlan and Mr. Green” makeover, are part of the Goodwill.” Accelerated Reader (AR) Program - a According to Patricia Kuhn, Reading program designed to motivate students Specialist at Harlan, the school is the to read and develop comprehension first elementary school in the book's length and number of correct skills. A student chooses a book from Brandywine School District to “go answers on the quiz. the classroom, school library or public green” by initiating school-wide library and reads it at his or her own From April through mid-May, Harlan recycling and energy conservation pace - either independently or with a Elementary AR students collectively programs. parent or guardian. The student’s achieved their goal of 5,000 points, comprehension is assessed through a prompting Principal Green to follow-up Goodwill Drops Prices Women’s Tops & Bottoms ......$4.50 $3.50 Denim......................$7.00 $5.00 Goodwill of Delaware and for the things they need – at 2-piece........................$10.00 $8.00 Delaware County, Inc. dropped prices they can afford. prices on some of their most Blazers ........................$6.50 $6.00 “People need a place to go to buy popular items during the first Dresses ..................$6.50 $5.00 what they need for themselves quarter of 2008 - including and their families,” said Tina women’s clothing, men’s Men’s Daniels, Goodwill Director of clothing, denim, shoes and more. Marketing. “We are in the Tops & Bottoms ......$4.50 $3.50 Goodwill of Delaware and business of helping people…we Denim......................$7.00 $5.00 Delaware County raised prices care…and we want people to T-Shirts....................$3.00 $2.50 slightly in July 2007, for the first know that you can get the quality Suits........................$15.00 $10.00 time in years, following the trend items you need at even more of many Goodwill stores across affordable prices at Goodwill.” Shoes the country. In 2008, however – Revenue from store sales and Flip Flops ................$2.00 in the face of the increasingly $1.50 donations support the growing challenging economic climate, Children’s ................$3.00 number of Goodwill training and $2.50 Goodwill dropped prices – in Women’s..................$5.00 placement programs that have $4.00 many cases below where they Boots ......................$7.00 helped improve the lives of $6.00 were before the hike - so that thousands of people in the region people could have a place to go Or As Priced for more than 87 years. Spring 2008 GOODNEWS 7
  14. NONPROFIT ORG. U.S. POSTAGE PAID WILMINGTON, DE PERMIT NO. 382 Goodwill of Delaware and Delaware County, Inc. 300 East Lea Blvd. Wilmington, DE 19802-2354 Goodwill of Delaware & Delaware County, Inc., is a non-profit, 501 ©(3) organization. 2008 - 2009 Board of Directors Board Officers Goodwill of Delaware & Larry D. Henderson Paul J. Pomeroy Delaware County, Inc. Independent Aloysius Butler & Clark Edward F. Connor, Jr. Resources, Inc. Chris A. Quintanilla Board Chair Youth Empowerment Molly A. Lewis Chair, Sales & Operations Board of Directors Stock Trader Services Committee Emory Hill Real Estate Thomas W. Black Michele Marshall Michael R. Walsh Services, Inc. Financial Services – DuPont Pettinaro Construction Retired Co., Inc. Sarah E. DiLuzio Todd Moran 1st Vice Chair Shannon DeLucia M. Davis & Sons, Inc. Eric Zee Chair, Human Services Delaware Park Radnor Benefits Group, Inc. Committee Potter, Anderson Timothy Dishong Creative Image Associates & Corroon, LLP Goodwill Mission Joseph F. Fitzgerald William J. Foley, III Fitzgerald Consulting, Inc. Board Treasurer Chair, Finance Committee Julie Fitzsimmons The Mission of Goodwill of Delaware and WSFS Bank Commerce Bank Delaware County, Inc. is to improve the Sandra C. Massa Aaron Glazar Board Secretary quality of life for people with barriers to Action Unlimited PNC Bank Resources, Inc. employment through vocational services Ted Van Name and work opportunities. John Harvey Ex-Officio Harvey, Hanna President/CEO & Associates
  15. GOODNEWS Goodwill Industries of Delaware & DE County, Inc. Winter 2008, Vol. 5 Issue 1 Goodwill Training Center our donations go right to work. INSIDE THIS ISSUE opens in Bridgeville www.goodwillde.org President’s Message . . . . . . . .2 Communications Technology Training Program . . . . . . . . . . .3 Chester Youthbuild . . . . . . . . . .3 Corporate Goals & Results . . . . .3 Welcome . . . . . . . . . . . . . . . . . .4 Senatorial Visit . . . . . . . . . . . . .5 Annual Awards Luncheon . . . . .5 First Annual Active Adult Job & Volunteer Expo . . . . . . . . . . . .5 Fern Joseph, Career Development Bridgeville trainee, Sherman Jackson Specialist, Bridgeville Goodwill of Delaware and Delaware County has opened the doors of our new Upcoming Events Goodwill Training Center in Bridgeville. Located adjacent to the Goodwill retail and donation center on Sussex Highway just north of Seaford, The Goodwill Annual Awards Luncheon Training Center in Bridgeville is the third training facility in Delaware – and the first in Sussex County. Acceptance and referrals for programs and services April 25, 2008 began in late December; and, after weeks of intakes and planning, onsite 11:30 a.m. to 1:30 p.m. training started bright and early on Monday, January 7th. Chase Center on the Riverfront The Bridgeville Training Center will support the vocational, rehabilitative and workforce-preparedness needs of the Sussex County community. Programs Active Adult Job & and services offered include Computerized Office Skills Training, Customer Volunteer Expo Service Skills Training, Work Adjustment Training, Industrial Cleaning Skills May 14, 2008 Training, Job Seeking Skills Training, Employability Skills Training, Vocational 9:30 a.m. to Noon Evaluation, Situational Assessment, Job Placement and Coaching and The Goodwill Center Employment Readiness Service 300 E. Lea Blvd “All of our stores… all of your donations… this is what it’s all about.” Wilmington, De 19802 commented Regnia Jones, Director of Career Development. “When you help someone learn a skill… when you help someone find a job… it’s life-changing For more event information contact in so many ways. And we don’t just shake your hand and show you to the door Colleen McCardle at (302) 504-5736 when you’re done. Once you’ve completed a Goodwill program you’re a Member for Life. That means that if you ever need additional training, cmmcardle@goodwillde.org coaching, job-search help – you can always come back – even if it’s just to tell (See page 5 for more information) us how well you’re doing!” Your donations go right to work.SM
  16. President’s Message ... 2007 Year in Review LOCATIONS CORPORATE OFFICES The Goodwill Center 300 East Lea Boulevard If I were using movie titles to describe the type of year Wilmington, DE 19802 (302) 761-4640 Goodwill of Delaware and Delaware County had in Kent County Office 2007, I would say it fell somewhere between The Right 1678 South Governors Avenue Dover, DE 19904 Stuff and Field of Dreams. Reflecting on our 2007 Career Services (302) 741-0456 Janitorial Services (302) 741-2083 Corporate Goals (see page 3) we did a lot of the right Sussex County Office stuff and with the opening of our site in Bridgeville, Store and Donation Center Route 13, Bridgeville Ted Van Name Delaware, we built it so they will come. (302)377-8561 President/CEO RETAIL LOCATIONS In addition to our growth in Sussex County, with the opening of Bridgeville Bear, DE Fox Run Shopping Center and Millsboro, a truly significant accomplishment was exceeding the 334 Fox Hunt Drive (302) 834-6780 Mission Services Goal by 3%. We provided 4,605 services in 2007 Brid geville, DE Route 13 compared to six years ago when we only provided 190 Mission Services. My 18178 Sussex Highway (302) 337-8561 congratulations to the Career Services Team of 14 associates, headed by Boothwyn, PA Regina Jones, for their commitment to improving the lives of people through Willowbrook Shopping Center 3294 Chichester Avenue the Power of Work; and to all 500 + Goodwill associates and our Board of (610) 494-8412 Directors, chaired by Doug Cornforth, for providing the resources to make Chadds Ford, PA Route 202 North (610) 558-3722 this happen. Cla ymont, DE 2701 Philadelphia Pike Watch for a new program in 2008, Communications Technology, which will (302) 798-9047 teach and certify people in low-voltage wiring for phone, computer, alarm, Dover, DE Gateway West Shopping Center cable, stereo etc. Rt. 8 and Saulsbury Road (302) 678-4602 Another highlight of 2007 was the kick off of “Exceptional Customer Rodney Village Shopping Center Rt. 13 South (302) 674-9071 Service” and the roll-out training to our team members. Meeting or Holmes, PA exceeding customer expectations is a never-ending journey but I feel we MacDade Plaza Shopping Center 2137 MacDade Boulevard have at least begun the trek and are receiving some positive signals from (610) 586-6360 customers. Our next step is to incorporate measurements into the journey Middletown, DE Middletown Square Shopping Center to see if indeed we are getting better. 801 North Broad Street (302) 376-6258 The outlook for 2008 is very positive thanks to our statewide presence in Millsboro, DE Route 113 Delaware and our ability to attract talented staff in the areas of Marketing, 339 E. Dupont Highway Mid-Sussex Shopping Center (302) 934-9146 Tina Daniels; Performance Excellence, Doug Hercus; and Human Newark, DE Resources, Laura Brown. As a team, we will be better tomorrow than we are 311 Newark Shopping Center (302) 453-1430 today. The beneficiaries are the people we serve. Swarthmore, PA Swarthmorewood Shopping Center Let’s make 2008 Exceptional! 752 South Chester Road (610) 543-4399 Happy New Year! Wilmington, DE Gordy Plaza Shopping Center 4317 Kirkwood Highway (302) 993-0413 OUTLET STORE COMPUTER RECYCLING CENTER CAR AUCTION Wilmington, DE The Goodwill Center 300 East Lea Boulevard (302) 504-1723 ATTENDED DONATION CENTER Hockessin, DE Doug Cornforth, Board Chair Wachovia Bank 7270 Lancaster Pike Ted Van Name, President/CEO 2 GOOD NEWS 2008
  17. Communications Technology Training Program Corporate Goals & Results Goodwill of Delaware and Delaware County has received a $54,300 grant from the Welfare Foundation, Inc. to fund Mission: our Communications Technology Training Program – the Increase services to people with barriers to first Goodwill to offer this portable, low-voltage, technology- employment to support our mission. based training. Measurement: Serve 4,308 people in 2007. 11% increase in people served. The Communications Technology Training Program employs Results: 4,605 services provided a unique, hands-on approach to training through the use of Financial Management: a project-based learning environment. Students will learn industry-demanded skills in the areas of Copper Cabling, Manage our businesses and programs Fiber Optic Cabling and Home Entertainment through the efficiently to support growth and to increase reserves while adhering to generally accepted use of telecommunication manuals and simulated work accounting principles (GAAP). stations. Training labs are portable and classes can be Measurement: Expense to Revenue Ratio 94% taught in a variety of environments. Results: Expense to Revenue Ratio 93% In total, at the completion of the Communications Marketing: Technology Training Program, students will have gained Develop an agency-wide marketing plan to knowledge of how communications technology has evolved increase donations, revenues and people served. and learned the basics and history of data, voice and video Measurements: Increase donations by 10%, sales - as well as the basics of troubleshooting these systems. In by 9% and people served by 11% Results: Donations increased by 3.5%, sales addition, students will receive certifications that meet the increased by 5%, people served increased by 14% nationally-recognized industry standard in Copper Cabling, Fiber Optic Cabling and Home Entertainment Residential Safety: Audio/Video Systems. Promote a culture that provides an injury-free environment for our customers, volunteers, The skills taught in Communications Technology programs clients and employees. are highly sought-after by telephone system wiring, Measurements: OSHA Incident Rate 0—2.5, computer/data wiring, satellite communications and cable General Liability Claims TV companies – as well as contractors who work with those Results: OSHA Incident Rate of 3.3, Workers’ Compensation Loss Ratio .06 technologies and electricians interested in expanding their business opportunities. The U.S. Department of Labor has Employee Development: identified electricians as an in-demand occupation with Provide our employees with education and higher than average growth rates through 2012. training to further their career goals. Measurements: Average Goodwill Training Units Chester YouthBuild (GTU’s) of 8 per employee, employee turnover rate of 51% or less, internal promotions Partnership Results: Goodwill Training Units (GTU’s) 12.69 per employee, employee turnover rate 40.69%, 44 internal promotions (11% of the workforce) Goodwill recently met with Chester YouthBuild, Chester PA to discuss a potential partnership. Chester YouthBuild would like to have the Communications Technology Training Program offered to their students. The training At Goodwill of Delaware & Delaware County, would take place onsite at the Chester YouthBuild Inc., we aspire to provide a TEAM culture of location. We are in the planning stage and working on open communication that creates an developing the Memorandum of Understanding between environment for INNOVATION and CONTINUOUS QUALITY IMPROVEMENT. Goodwill and the Chester YouthBuild. The anticipated start date is March 2008. 3
  18. Goodwill welcomes two new directors Laura Brown has joined Goodwill of Delaware and Delaware County, Inc. as Director of Human Resources. She will oversee Human Resources, Employee Benefits and Staff Development for our 500+ employee organization – one of the top 100 employers in Delaware. A graduate of the University of Delaware, Ms. Brown earned her Bachelor of Science in Human Resources in 1982 and Master's of Public Administration in Human Resources and Labor Relations in 1994. In 2004, she received a certification in Professional Human Resources Management from Villanova University and earned certifications in Professional Human Resources (PHR.) Laura Brown Doug Hercus has joined Goodwill of Delaware and Delaware County, Inc. as Director of Performance Excellence. He will oversee quality process improvement. During his expansive career, Doug has worked for a vast array of organizations – including the Naval Air Reserve - where he served as an Aviation Electronics Technician and RCA Space Center in Princeton, where he worked on the Apollo and Gemini space projects. He has also held the positions of Quality Assurance Manager for Dynaco, Quality Assurance Manager in Production Operations for MBNA America, Technology Sector; as well as Quality Control, Production Control and Information Technology positions at E. I. DuPont, Electronic Instruments Division in Glasgow. Doug Hercus Doug is a Certified Quality Analyst and holds a Computer Operations Certificate from the University of Delaware. He is a graduate of Trenton State College (now the College of New Jersey) and holds a Masters from Wilmington University. Doug was a member of the Board of Examiners for the Delaware State Quality Award for two years. Goodwill appoints new board members Goodwill of Delaware & Delaware County, Inc. Gettysburg College with an MBA from the has appointed Shannon Maguire De Lucia, University of Maryland, Black’s board Vice President of Human Resources for affiliations include the Eastern Pennsylvania- Delaware Park; Thomas Black, retired finance Peninsula United Methodist Foundation, and investment executive; and Aaron Glazar, where he currently serves as Chair, the Board Vice President of Action Unlimited Resources, of Pensions of the Peninsula-Delaware Inc. to serve on their Board of Directors. Conference of the United Methodist Church and Chair of its Investment Committees. Earning her B.A. from St. Joseph’s University and her J.D. from Widener University School of Aaron Glazar, Vice President of Action Thomas Black Law, De Lucia’s areas of expertise include Unlimited Resources, Inc. in New Castle, has human resources, risk management and 15 years in the wholesale distribution benefits; workers’ compensation, general business. He began his career at Action liability, safety (OSHA), labor law, EEO law, Unlimited working in the shipping and health insurance and other coverage. A receiving department and has held positions resident of Hockessin, De Lucia is also a in customer service, the retail division, the basketball official and coach. equipment repair center, purchasing, accounting and sales and marketing. Today, Presently retired and living in Hockessin, as vice president, Glazar directs the daily Thomas Black has 30 years of experience in operations of the company, working closely treasury/financial operations in large with the outside sales force and department Aaron Glazer, corporations and 20 years of experience in managers to maximize efficiency and growth. VP Action Resources investment management. A graduate of Unlimited, Inc. Internet Auction Site: shopgoodwill.com www.goodwillde.org 4
  19. 2008 Annual Awards Luncheon When: April 25, 2008 11:30 a.m. - 1:30 p.m. On April 25, 2008 we will honor individuals who, with the assistance Where: Chase Center on the Riverfront of Goodwill, have improved their lives through the power of work and 2008 Chair: Connie Bond Stuart, President, are now able to provide better lives for themselves and their families. PNC Bank, Delaware In addition to these outstanding honorees, we will present awards to 2008 Co-Chair: Mike Berardi, President & individuals and business who are dedicated to helping Goodwill Principal, Nason Construction achieve its mission. The mission of Goodwill of Delaware and Delaware County, Inc. is to For sponsorship information or to purchase improve the quality of life for people with barriers to employment tickets please contact Colleen McCardle at through vocational services and work opportunities. 302-504-5736 or cmccardle@goodwillde.org. Active Adult Job & Volunteer Expo Goodwill of Delaware and Delaware County, Inc. hosted our first Active Adult Job & 2nd Active Adult Job Volunteer Expo for adults age 55+ on November 7, 2007 at The Goodwill Center in Wilmington. More than twenty local businesses and organizations were on hand to talk & Volunteer Expo “face-to-face” about the potentials for mature workers. Attendees were treated to a May 14, 2008. variety of job and volunteer opportunities, as well as free “resume-writing” and “interviewing skills” workshops. “Older adults are more active than ever…and there’s no sign of a slow-down!” remarked For more information please Tina Daniels, Goodwill Director of Marketing. “In fact, this group is one of the fastest contact Colleen McCardle growing segments of the population. Today we’re bringing employers and volunteer organizations together with people 55 and over who are looking for opportunities.” 302-504-5736 For organizations looking for dynamic workers and volunteers in the 55+ community…and over a hundred individuals ready to explore opportunities in the prime cmccardle@goodwillde.org of life…the Goodwill Active Adult Job & Volunteer Expo was the perfect occasion to “find each other!” Millsboro receives Senatorial Visit U.S. Senator Tom Carper paid a visit to our new offering great merchandise at great prices – proceeds Goodwill Store and Donation Center in Millsboro late from sales and donations support vocational services November. Store manager Angela and training in Sussex County.” Ruckle and her staff were joined by Goodwill opened its first Sussex Goodwill Director of Marketing Tina County location in Bridgeville last Daniels on a tour of the recently- August. The Goodwill Center at opened facility. Bridgeville is also home to our new During his visit, the Senator took training center that supports time to chat with customers – and vocational and job placement to speak personally with each and needs in the community. Goodwill is every employee about their jobs working with the Sussex County and the organization - even taking Division of Vocational Rehabilitation a few minutes to pose for a photo to develop and institute programs by one of our newly-wrapped fleet that will best meet the needs of vehicles. Sussex County. Programs include computerized office skills and work “Our Millsboro store is the second adjustment training – just to name U.S. Senator Tom Carper (front/center) stops to chat with to open in Sussex County,” Millsboro Goodwill production associates Terry Littleton a few. (front/left) and Lee Walls (front/right) and transportation commented Daniels, “On top of driver Cynthia. 5 GOOD NEWS 2008
  20. NONPROFIT ORG. U.S. POSTAGE PAID WILMINGTON, DE PERMIT NO. 382 Goodwill Industries of Delaware and Delaware County, Inc. 300 East Lea Blvd. Wilmington, DE 19802-2354 Goodwill Industries of Delaware & Delaware County, Inc., is a non-profit, 501 ©(3) organization. 2007 - 2008 Board of Directors Expires April 15, 2008 50% off Board Officers Board of Directors Michele Marshall Offer excludes Mattresses. Only valid at Delaware & Delaware County Goodwill stores. your entire purchase! DuPont Thomas Black Douglas J. Cornforth Sandra Massa Financial Services - Retired Board Chair PNC Bank Wilmington Trust Shannon DeLucia Todd Moran Delaware Park Edward F. Connor, Jr. www.goodwillde.org M. Davis & Sons, Inc. First Vice Chair Timothy Dishong Chris A. Quintanilla Chair, Sales & Operations Creative Image Associates Youth Empowerment Committee, Emory Hill Real Services Joseph F. Fitzgerald Goodwill of Delaware and Delaware County Coupon Estate Services, Inc. Fitzgerald Consulting, Inc. Robert S. Smith McBride Shopa & Co., P.A. Sarah E. DiLuzio, Esq. Julie Fitzsimmons Second Vice Chair Commerce Bank Michael R. Walsh Pettinaro Construction Co., Inc. Chair, Human Services Aaron Glazer Committee, Potter Anderson Eric Zee Action Unlimited & Corroon, LLP Radnor Benefits Group, Inc. Resources, Inc. Goodwill William J. Foley, III John Harvey MISSION Harvey, Hanna & Associates Board Treasurer Chair, Finance Committee Larry D. Henderson The Mission of Goodwill WSFS Bank Independent Resources, Inc. of Delaware and Ariadna Clare Christopher L. Kenny, Esq. Delaware County, Inc. is The Kenny Family Board Secretary to improve the quality of ShopRites of Delaware Red Clay School District life for people with Molly A. Lewis Ted Van Name barriers to employment Greenville Capital Ex-Officio through vocational Management, Inc. President/CEO services and work James Little Goodwill of Delaware opportunities. Hercules, Inc. & Delaware County, Inc.

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