Update of the upcoming ISO 9001
Tina Bohlin, 2014-06-12
1
The 58th EOQ Congress - Gothenburg
Seminar Outline
1. ISO & TC 176 Quality management & quality assurance
2. ISO 9001 - background
3. Key inputs into the rev...
ISO
ISO = International Organization for Standardization
– 164 countries and > 19 100 standards
– Consensus, voluntary, op...
New ISO 9001:2015 – on it’s way..….
Different stages to a published standard
WD
CD
DIS
FDIS
IS
May 2013
July 2014
Feb. 201...
ISO 9001:2015
The 58th EOQ Congress - Gothenburg 8
What is the aim of ISO 9001?
Increase customer satisfaction
through improved operational consistency
and continual improve...
ISO 9001 – History
 1st edition – ISO 9001:1987
 2st edition – ISO 9001:1994
 3rd edition – ISO 9001:2000
 4th edition...
Key inputs into ISO 9001:2015
14
1. 12,000+ responses to online user survey
2. Output from the “Future Concepts” Task Grou...
3. Review of Quality Management Principles
1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5....
4. High level structure –
New structure and terminology
 ”Annex SL” – ISO Directives, Part 1
 Identical structure for al...
4. High level structure –
Annex SL (ISO Directives)
17
Clause 1 Scope
Clause 2 Normative references
Clause 3 Terms and def...
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
5 Management responsibility
6 Resource...
ISO 9001:2008  2015
 Use of the High Level Structure (HLS)
 More compatible with services
 Organizational context must...
ISO 9001:2008  2015 (contd…)
 More focus and clarity around the process work
 Change management a higher priority
 Inc...
ISO 9001:2015
Certification Transition Timeline
Sept 2015
Publication
September 2015 start of 3 years transition period to...
 DIS referral – vote and comments (July 10th – Oct. 10th)
 Systematic review of ISO 9004 Managing for the sustained
succ...
From Sweden to the world
25
ISO TC 176
94 P- & 24 O-members
Canada chairman & secretary
SIS TK 304
43 Sw. organisations
Co...
SIS/TK 304 Kvalitetsledning
Arbetslivsresurs AR, Billerud Korsnäs, Bureau Veritas Certification,
CANEA Partner Group, Det ...
More questions?
Projekt Manager Tina Bohlin
Tel. +46 8-555 520 58
E-mail: tina.bohlin@sis.se
www.sis.se/tk304
27The 58th E...
Thank you
The 58th EOQ Congress - Gothenburg 28
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Transcript of "Update of the upcoming ISO 9001 - EOQ Congress 2014"

  1. 1. Update of the upcoming ISO 9001 Tina Bohlin, 2014-06-12 1 The 58th EOQ Congress - Gothenburg
  2. 2. Seminar Outline 1. ISO & TC 176 Quality management & quality assurance 2. ISO 9001 - background 3. Key inputs into the revision of ISO 9001 4. Main changes in ISO 9001:2015 5. Timeline for the revision process & Transition Plan The 58th EOQ Congress - Gothenburg 2
  3. 3. ISO ISO = International Organization for Standardization – 164 countries and > 19 100 standards – Consensus, voluntary, openness och stakeholder driven – Technical Committees (TC) – National experts nominated by each country – 1 country - 1 vote ISO/TC 176 Quality management and quality assurance – SC1 Concepts and terminology – SC2 Quality systems – SC3 Supporting technologies The 58th EOQ Congress - Gothenburg 5
  4. 4. New ISO 9001:2015 – on it’s way..…. Different stages to a published standard WD CD DIS FDIS IS May 2013 July 2014 Feb. 2015 Sep. 2015 Dec. 2012 May 2012 The 58th EOQ Congress - Gothenburg 7
  5. 5. ISO 9001:2015 The 58th EOQ Congress - Gothenburg 8
  6. 6. What is the aim of ISO 9001? Increase customer satisfaction through improved operational consistency and continual improvement & Give market trust 9The 58th EOQ Congress - Gothenburg
  7. 7. ISO 9001 – History  1st edition – ISO 9001:1987  2st edition – ISO 9001:1994  3rd edition – ISO 9001:2000  4th edition – ISO 9001:2008  5th edition – Review 2012  Publication Sep. 2015 12The 58th EOQ Congress - Gothenburg
  8. 8. Key inputs into ISO 9001:2015 14 1. 12,000+ responses to online user survey 2. Output from the “Future Concepts” Task Group ISO/TC176 SC 2 3. Revision of the 8 Quality Management Principles Ensure the implementation in ISO 9001 and in the existing requirements 4. High Level Structure (Annex SL, ISO Directives) New requirements for ISO management system standards The 58th EOQ Congress - Gothenburg
  9. 9. 3. Review of Quality Management Principles 1. Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. System approach to management 6. Continual improvement 7. Factual approach to decision making 8. Mutually beneficial supplier relationships 1. Customer focus 2. Leadership 3. Engagement of people 4. Process approach 5. Improvement 6. Evidence-based decision making 7. Relationship management The 58th EOQ Congress - Gothenburg 15
  10. 10. 4. High level structure – New structure and terminology  ”Annex SL” – ISO Directives, Part 1  Identical structure for all future ISO management system standards  Common terms and definitions  Identical common text Annex SL can be found at www.iso.org/directives The 58th EOQ Congress - Gothenburg 16
  11. 11. 4. High level structure – Annex SL (ISO Directives) 17 Clause 1 Scope Clause 2 Normative references Clause 3 Terms and definitions Clause 4 Context of the organization Clause 5 Leadership Clause 6 Planning Clause 7 Support Clause 8 Operation Clause 9 Performance evaluation Clause 10 Improvement The 58th EOQ Congress - Gothenburg
  12. 12. 4 Quality management system 4.1 General requirements 4.2 Documentation requirements 5 Management responsibility 6 Resource management 7 Product realization 8 Measurement, analysis and improvement ISO 9001:2008 ISO 9001:2015 4 Context of the organization 5 Leadership 6 Planning 7 Support 8 Operation 10 Improvement 9 Performance evaluation The 58th EOQ Congress - Gothenburg 19
  13. 13. ISO 9001:2008  2015  Use of the High Level Structure (HLS)  More compatible with services  Organizational context must be understood  Enhanced leadership requirements (no “management representative”)  Better alignment with business management processes  Integration of “risk based thinking” The 58th EOQ Congress - Gothenburg 20
  14. 14. ISO 9001:2008  2015 (contd…)  More focus and clarity around the process work  Change management a higher priority  Increased flexibility regarding documentation  Purchasing is replaced by external provision  Changes to key terms and definitions Customer Focus The 58th EOQ Congress - Gothenburg 21
  15. 15. ISO 9001:2015 Certification Transition Timeline Sept 2015 Publication September 2015 start of 3 years transition period to September 2018 2018201720162015 The 58th EOQ Congress - Gothenburg 23
  16. 16.  DIS referral – vote and comments (July 10th – Oct. 10th)  Systematic review of ISO 9004 Managing for the sustained success of an organization -- A quality management approach  ISO/TS 9002 Guidelines for the use of ISO 9001  Preparation for TC 176-meeting in Tel Aviv, Israel (Nov. 2014)  Product support on ISO/TC176 website (www.iso.org)  Expected changes to industry-specific standards and guiding standards based on ISO 9001 24 Next step…… The 58th EOQ Congress - Gothenburg
  17. 17. From Sweden to the world 25 ISO TC 176 94 P- & 24 O-members Canada chairman & secretary SIS TK 304 43 Sw. organisations Colleges/Universities Companies Trade organisations Local authorities Government agencies Others The 58th EOQ Congress - Gothenburg
  18. 18. SIS/TK 304 Kvalitetsledning Arbetslivsresurs AR, Billerud Korsnäs, Bureau Veritas Certification, CANEA Partner Group, Det Norske Veritas Certification , Deva Mecaneyes, Ericsson, European-Quality Scandinavia, Försvarets Materielverk FMV, Gidlöf Consulting, Goodpoint, GR Avd Meritea, Göteborgs Universitet, Intertek Certification, ISS Facility Services, Linnéuniversitetet, Lyreco, Nogap, P & L Nordic, Posten, Resalus, Riksbyggen, Ringhals, Sandvik, Sandvik Machining Solutions Sverige, Sandvik Materials Technology, SFK Certifiering, SP Sveriges Tekniska Forskningsinstitut, SSC Swedish Space Corporation, Statens institutionsstyrelse, Stockholm Vatten, Stora Enso, Strålsäkerhetsmyndigheten, Swedac - Styrelsen för ackreditering & teknisk kontroll, Swedish Tissue, Thörn & Co, Trafikverket, Vattenfall Research and Development, Volvo Personvagnar, Volvo Technology, Västra Götalandsregionen, QiM, Qualineer The 58th EOQ Congress - Gothenburg 26
  19. 19. More questions? Projekt Manager Tina Bohlin Tel. +46 8-555 520 58 E-mail: tina.bohlin@sis.se www.sis.se/tk304 27The 58th EOQ Congress - Gothenburg
  20. 20. Thank you The 58th EOQ Congress - Gothenburg 28
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