Advocate Networks Enterprise Overview 2010

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Advocate Networks Enterprise Overview 2010

  1. 1. Your Trusted Advisor in Global Communications and Data Center Services and Infrastructure 2010 1
  2. 2. ABOUT ADVOCATE NETWORKS Founded in 2001, $10M Revenue, 50+ Professionals Headquartered in Atlanta, Georgia ABOUT US CUSTOMERS Specialized management consulting and managed services ENTERPRISE CONSULTING Domain expertise in global communications and data SERVICE centers PROVIDER CONSULTING Long-term relationships with more than 300 clients MANAGED SERVICES Recipient of numerous national awards NETWORK SUPPORT SERVICES CASE STUDIES PEOPLE Top Companies in Consulting Top Companies in Atlanta Fastest-Growing Private Companies in the Country © 2010 Advocate Networks, LLC Confidential 2
  3. 3. KEY CUSTOMERS AND INDUSTRIES Healthcare Finance Technology Industrial Retail Global Media ABOUT US CUSTOMERS ENTERPRISE CONSULTING SERVICE PROVIDER CONSULTING MANAGED SERVICES NETWORK SUPPORT SERVICES CASE STUDIES PEOPLE Stewart Enterprises © 2010 Advocate Networks, LLC Confidential 3
  4. 4. ENTERPRISE CONSULTING SERVICES Communications Inventory Assessment Communications Benchmarking and Optimization ABOUT US CUSTOMERS ENTERPRISE Communications Management Planning CONSULTING SERVICE PROVIDER RFP Management and Strategic Sourcing CONSULTING MANAGED SERVICES Communications Governance and Policy Planning NETWORK SUPPORT SERVICES IP Telephony Planning and Transformation CASE STUDIES Network Assessment & Optimization PEOPLE Data Center Planning Contact Center Consulting, Planning & Procurement © 2010 Advocate Networks, LLC Confidential 4
  5. 5. CONSULTING PROCESS ABOUT US CUSTOMERS Strategy ENTERPRISE CONSULTING Assessment SERVICE PROVIDER CONSULTING Roadmap MANAGED SERVICES Sourcing NETWORK SUPPORT SERVICES Implementation CASE STUDIES Management PEOPLE Wireline Data Contact Voice Video Data Center Wireless Center Domain Knowledge © 2010 Advocate Networks, LLC Confidential 5
  6. 6. STRATEGY & ASSESSMENT Strategy ABOUT US • Align strategic business, operational and financial goals with CUSTOMERS communications and/or data center services and infrastructure ENTERPRISE CONSULTING SERVICE PROVIDER CONSULTING MANAGED SERVICES Assessment NETWORK SUPPORT SERVICES • Establish operational and financial baseline CASE • Gather fact documents, diagrams, policies, historical STUDIES records PEOPLE • Interview stakeholders • Conduct on-site inspections or audits as needed • Benchmark versus Best-In-Class • Assess for gaps, findings and recommendations © 2010 Advocate Networks, LLC Confidential 6
  7. 7. ROADMAP Requirements Business/IT/Finance ABOUT US CUSTOMERS ENTERPRISE CONSULTING SERVICE PROVIDER CONSULTING MANAGED GAP Advocate Networks SERVICES Roadmap Analysis Process NETWORK SUPPORT SERVICES CASE Prioritization of STUDIES strategic initiatives PEOPLE Timeline for implementation Project return on investment Level of Effort Identification of all Internal/External viable technical solutions and vendor partners © 2010 Advocate Networks, LLC Confidential 7
  8. 8. SERVICES (SAVINGS) ROADMAP ABOUT US Low LOE Projected Savings $654,570 CUSTOMERS ENTERPRISE CONSULTING SERVICE PROVIDER Moderate LOE CONSULTING $520,578 MANAGED SERVICES NETWORK High LOE SUPPORT Projected Spend $186,210 SERVICES CASE STUDIES PEOPLE LOE = Level Of Effort © 2010 Advocate Networks, LLC Confidential 8
  9. 9. STRATEGIC SOURCING Vendor ABOUT US CUSTOMERS Advocate ENTERPRISE Networks CONSULTING SERVICE Strategic Roadmap RFP Vendor Negotiations, Procurement & PROVIDER CONSULTING Contracting MANAGED Decisions SERVICES NETWORK Vendor SUPPORT SERVICES CASE STUDIES PEOPLE Improved Contract Rates & SLAs Strategic Roadmap
  10. 10. ASSESSMENT- Sourcing Result Total Analyzed Spend: $5,076,606 ABOUT US CUSTOMERS ENTERPRISE CONSULTING SERVICE PROVIDER CONSULTING MANAGED SERVICES NETWORK SUPPORT SERVICES CASE STUDIES PEOPLE
  11. 11. IMPLEMENTATION & MANAGEMENT Implementation of Optimized Network ABOUT US CUSTOMERS ENTERPRISE CONSULTING SERVICE PROVIDER Improved Service Levels & Reduced Risk CONSULTING MANAGED SERVICES NETWORK SUPPORT SERVICES Ongoing Management & Cost Containment CASE STUDIES PEOPLE 20% Average Cost Reduction and 3 to 6 Months Return on Investment © 2010 Advocate Networks, LLC Confidential 11
  12. 12. ADVOCATE MANAGED SERVICES Advocate Managed Services offers Full-Lifecycle Telecom Expense Management for Mobile, Voice and Data Services ABOUT US CUSTOMERS ENTERPRISE • Invoice Management CONSULTING SERVICE PROVIDER CONSULTING • Order & Inventory Management MANAGED SERVICES NETWORK • Mobile Optimization SUPPORT SERVICES CASE STUDIES • Analytics & Reporting PEOPLE • Mobile Help Desk © 2010 Advocate Networks, LLC Confidential 12
  13. 13. CASE STUDY Leading global investment management firm with approximately $350 billion of assets under management and 5,000+ employees doing business in over 100 countries ABOUT US CUSTOMERS CHALLENGE ENTERPRISE CONSULTING • Assess and procure global fixed and mobile communications services SERVICE • Decentralized environment and nearly 2,000 mobile devices PROVIDER CONSULTING • The need to gain control of increasing mobile device expenses and improve visibility into mobile device inventory MANAGED SERVICES NETWORK SOLUTION SUPPORT SERVICES Advocate Networks inventories, assessed and benchmark over $10 million in global CASE communications expenditures (2004 and 2007) STUDIES Advocate Networks provides fixed and mobile telecom expense management services PEOPLE RESULTS • Over $10 million in cumulative cost-savings implemented since 2006 • A 25% annual reduction of mobile expenses (approximately $500,000) • Managing fixed and mobile communications in US, Canada and Europe © 2010 Advocate Networks, LLC Confidential 13
  14. 14. CASE STUDY Global Data Center Services Provider with 42 International Business Exchange data centers across 18 markets in North America, Europe and Asia-Pacific ABOUT US CHALLENGE CUSTOMERS • Unmanaged, out-of-date telecommunications carrier contracts ENTERPRISE CONSULTING • The need to assess carrier market competitiveness and rectify any gaps or billing SERVICE errors PROVIDER CONSULTING SOLUTION MANAGED SERVICES Advocate Networks assessed the firm’s voice, data and mobile services, benchmarked NETWORK the company’s contract rates, terms and conditions, developed a roadmap with steps to SUPPORT SERVICES source, optimize and consolidate where possible, and initiated strategic RFPs for both CASE sets of services. STUDIES PEOPLE RESULTS • 40+ percent reduction on total service costs • Five aggressive new contracts with four incumbents and one new provider © 2010 Advocate Networks, LLC Confidential 14
  15. 15. CASE STUDY Leading Global Conferencing and Collaboration Services Company serving Over 50,000 customers and 90% of the Fortune 500 in 24 countries ABOUT US CHALLENGE CUSTOMERS • Over $110 million in global communications and data center services in need of ENTERPRISE CONSULTING assessment and competitive procurement SERVICE PROVIDER SOLUTION CONSULTING Advocate Networks was engaged by the client to perform a comprehensive network MANAGED SERVICES assessment and benchmark, and develop a global data center consolidation plan. The NETWORK network assessment identified over $10 million in annual savings opportunities. SUPPORT SERVICES CASE RESULTS STUDIES • Identified and implemented $1 million annual cost-savings on $6 PEOPLE million in expenditure on pilot project • Executed strategic sourcing project with over 90 communications and data center vendors in North America, Europe and Asia-Pacific regions © 2010 Advocate Networks, LLC Confidential 15
  16. 16. CASE STUDY Leading Human Resources, Benefits and Payroll Services Company serving enterprise clients in the United States, Canada and the UK ABOUT US CHALLENGE CUSTOMERS • New management team faced an aging communications and data center ENTERPRISE CONSULTING infrastructure, uncompetitive contracts and gaps in internal record keeping SERVICE PROVIDER SOLUTION CONSULTING Advocate Networks was engaged by the client to perform a comprehensive network MANAGED SERVICES assessment and benchmark, and develop a global data center consolidation plan. The NETWORK network assessment identified $5.3 million in annual savings opportunities on a SUPPORT SERVICES $15.8 million expenditure. The data center consolidation plan created a roadmap to CASE improve IT systems availability and reduce total costs of ownership. STUDIES PEOPLE RESULTS • Identify $5.3 million in annual costs-savings opportunities based on $15.8 million global expenditures • More than $180k in annual recurring savings from wireless Telecom Expense management © 2010 Advocate Networks, LLC Confidential 16
  17. 17. CASE STUDY Global Software Company providing front office, manufacturing, supply chain and global services. With revenues of nearly $400 million, it services 6,000+ customers and employs more than 2,100 individuals across 50 countries ABOUT US CUSTOMERS CHALLENGE ENTERPRISE • Lack of corporate policy and oversight caused the company’s average monthly CONSULTING mobile device cost to grow to $276 per device, well above industry standards SERVICE PROVIDER • The need to reduce mobile spend and implement policies to ensure mobile CONSULTING device costs would be contained MANAGED SERVICES SOLUTION NETWORK SUPPORT Advocate Networks was engaged to provide insight into mobile device usage SERVICES patterns and help shape corporate policy. Advocate now provides the company CASE STUDIES with ongoing audit and optimization of mobile devices to ensure adherence to PEOPLE policy and to reduce overall mobile device spend. RESULTS • In a 12-month period, mobile device costs decreased by 56% © 2010 Advocate Networks, LLC Confidential 17
  18. 18. CASE STUDY Leading Competitive Local Exchange Carrier (CLEC) in the Southeastern United States currently serving more than 6,500 customers and 65,000 handsets in 29 major metropolitan markets ABOUT US CUSTOMERS CHALLENGE ENTERPRISE CONSULTING • Expiring contracts, poor service from key vendors, and a lack of competitive SERVICE pricing PROVIDER CONSULTING • Insufficient bandwidth to manage an RFP MANAGED SERVICES SOLUTION NETWORK Advocate Networks completed a full telecommunications assessment, benchmarked SUPPORT SERVICES the company’s prices compared to the industry Best-in-Class, created a strategic CASE savings roadmap , and then began strategic procurement, developing an RFP STUDIES document and actively managing it for the firm’s six vendors. PEOPLE RESULTS • New three-year contract with the company’s leading vendor • Total savings of $4.06 million over the term of the agreement © 2010 Advocate Networks, LLC Confidential 18
  19. 19. LEADERSHIP ABOUT US CUSTOMERS ENTERPRISE CONSULTING SERVICE PROVIDER CONSULTING MANAGED SERVICES Scott Fogle Tim Wise Rob Stewart Gerry Carson John Johnson NETWORK SUPPORT Co-President Co-President SERVICES Managing Managing Managing and and Consultant Consultant Director CASE Co-Founder Co-Founder STUDIES PEOPLE University of William Patterson Georgia Tech Princeton Emory South Carolina Business, 1992 Electrical Finance, 1980 Finance, 1991 Finance, 1990 Georgia State Engineering, 1987 Emory MBA, 1986 MBA, 2000 JD, 1992 MBA, 1998 © 2010 Advocate Networks, LLC Confidential 19
  20. 20. 6525 The Corners Parkway Suite 310 Norcross, GA 30092 (678) 987-5900 Main (678) 987-5999 Fax www.advocatenetworks.com © 2010 Advocate Networks, LLC Confidential 20

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