Tim Willoughby Presentation on web 2.0Presentation Transcript
Web 2.0 Tim WilloughbyAssistant Director LGCSB
Government has many themes Themes from this Presentation - http://www.wordle.net
LGCSB• Shared Service for Local Government – Business • Governance, Process Improvement, Process Management, Project Management – ICT • Web, Hosting, Standard Platform, Support – Research & Architecture • OSS, Cloud, Development Methodologies, Standards, SOA
Web 2.0 and Suitability for Gov…WEB 2.0 Government Reality• Solutions rather than • Product Driven – Silo Products approach• Customisation ability • Use what we give you• Focus on long tail • Silo Source, Silo Customers• Wisdom of Crowds • Wisdom of the Centre• Ongoing Betas • Big Deliveries• Many devices • PC driven
My Council Dashboard My Council Dashboard Your Year to Date Amount Current Street Average Current Waste Trade Price/kiloOffer Trade? Yes No Offer Trade? Yes No
Cloud Planning Prototype Maps Data List and Grid Search and Select Zoom / Pan Data management Search across all LA Change background Maps Data Amalgamation. Select LA to refine Search Select Area Flexible Search Search by Date, Name, Sort and Search County or specific file number
Modernisation• Simple and user-oriented• Participative and inclusive• Transparent and accountable• Joined-up and networked• Efficient and innovativeICT a strategic instrument to achieve this?
Challenges for Public Servants• Vertical institutional structures• Perverse incentives• Misuse of capital/labour substitution• Outsourcing v. integration/reform• Customer service strategies
Logic?• Democracy, equality• Security/privacy• System feasibility, interoperability, adaptability, standardisation• Administrative and political feasibility• Agency autonomy and flexibility• Economics (resources, budgeting)
Areas of applicationBack office Front officeRegulation Service deliveryCross-agency collaboration eParticipationKnowledge management Law enforcementInteroperability Public sector informationHuman resources mgmt Public communicationPublic procurement Transparency and accountabilityInnovation InclusionNetworked Employees Networked Citizens
So far ICT has not fundamentally changed government • 1990s: lCT expected to make government more transparent, efficient and user oriented • 2005+: disillusion as bureaucracy still in existence • Can Web 2.0 Help?Jane E. Fountain – Gov 1.0 – Just Replicating the Silos on the Internet
eGovernment 1.0 eGovernment 2.0 IT ChangeInvestment Goal: Goal: Online Transparenc Services Change Investment y Automation of Public Service Augmenting of Public Service
Best Practise Exchange• The i2010 eGovernment Action Plan (2006) states: ‘The Commission, together with the ,Member States, will explore mechanisms to ensure the long-term financial and operational sustainability for sharing experiences, infrastructures and services.’• The Lisbon Ministerial Declaration on eGovernment (2007) reconfirms that commitment: ‘Continue efforts to ensure effective exposure and exchange of eGovernment good practices and their subsequent take-up on a wider European scale by fully exploiting the potential of the eGovernment good practice exchange service’• Best Practise Success Criteria• − Need (Ministers, parties, bureaucrats, users)• − Time and Place (political agendas, policy window)• − Degree of knowledge and experience (team, leader, users)• − Available budget (too little, sufficient, abundant – compared with the task)• − Legacy (organisation, technology, legal framework, culture)• − The technology available (in-house, open source, or on the market)• In other words.. We have enough wheels... What inhibits Sharing... Benchmarking!
Benchmarking – Gov 1.0
Benchmark results: supply-use gap for citizens - 23 -Gap between eGovernment supply and use differentiates between services
What do users Want?
2.0 Issues in Lisbon Strategy• Involve people in the strategy, use Web to engage• knowledge, creativity – not innovation by a few but creativity of most – knowledge as 5th freedom - open innovation, open standards – open access to knowledge• friction free, internet based economy: — 3O% broadband targets, all schools in EU with broadband – better regulation – interoperability of eGovernance systems (Inspire)• innovation in social model: security and better education• climate change – SET plan, smart grids, democratic energy, energy 2.0
Local Government Success• eProcurement / eCommerce• Tax Collection• Online Payments
Quality of Service - can be viewed from many perspectivesIt was OK when it left Belfast!
ReferencesE-Government: the use of digitaltechnologies to transformgovernment operations.Necessary but not sufficient.Governments are knowledgeorganizations, not simply operations.Governance requires more thanoperations.eGov – Just replicating the Silos onthe Internet