Tim Willoughby Presentation on web 2.0

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Presentation to European Group on Web 2.0.

Presentation to European Group on Web 2.0.

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  • Picture © koun (iStockPhoto) Transparency is 2 things: Snooping Innovative Multiplier
  • Picture © koun (iStockPhoto)
  • Picture © koun (iStockPhoto)

Transcript

  • 1. Web 2.0 Tim WilloughbyAssistant Director LGCSB
  • 2. Government has many themes Themes from this Presentation - http://www.wordle.net
  • 3. LGCSB• Shared Service for Local Government – Business • Governance, Process Improvement, Process Management, Project Management – ICT • Web, Hosting, Standard Platform, Support – Research & Architecture • OSS, Cloud, Development Methodologies, Standards, SOA
  • 4. Local Government
  • 5. Its all about where..
  • 6. Web 2.0 and Suitability for Gov…WEB 2.0 Government Reality• Solutions rather than • Product Driven – Silo Products approach• Customisation ability • Use what we give you• Focus on long tail • Silo Source, Silo Customers• Wisdom of Crowds • Wisdom of the Centre• Ongoing Betas • Big Deliveries• Many devices • PC driven
  • 7. Vision •Cloud -Virtualised, Shared apps, Services •Applications -Information, productivity •Device Connectivity -policies, permissions, protocols •Devices -mobile, business, •Services. Servers & Data -content, contacts, commerce •Networks -fixed, wireless, mobile
  • 8. My Council Dashboard My Council Dashboard Your Year to Date Amount Current Street Average Current Waste Trade Price/kiloOffer Trade? Yes  No Offer Trade? Yes  No 
  • 9. Cloud Planning Prototype Maps Data List and Grid Search and Select Zoom / Pan  Data management  Search across all LA Change background Maps  Data Amalgamation.  Select LA to refine Search Select Area  Flexible Search  Search by Date, Name,  Sort and Search County or specific file number
  • 10. Shared Application Virtual Environment – Cloud?
  • 11. Modernisation• Simple and user-oriented• Participative and inclusive• Transparent and accountable• Joined-up and networked• Efficient and innovativeICT a strategic instrument to achieve this?
  • 12. Challenges for Public Servants• Vertical institutional structures• Perverse incentives• Misuse of capital/labour substitution• Outsourcing v. integration/reform• Customer service strategies
  • 13. Logic?• Democracy, equality• Security/privacy• System feasibility, interoperability, adaptability, standardisation• Administrative and political feasibility• Agency autonomy and flexibility• Economics (resources, budgeting)
  • 14. Areas of applicationBack office Front officeRegulation Service deliveryCross-agency collaboration eParticipationKnowledge management Law enforcementInteroperability Public sector informationHuman resources mgmt Public communicationPublic procurement Transparency and accountabilityInnovation InclusionNetworked Employees Networked Citizens
  • 15. So far ICT has not fundamentally changed government • 1990s: lCT expected to make government more transparent, efficient and user oriented • 2005+: disillusion as bureaucracy still in existence • Can Web 2.0 Help?Jane E. Fountain – Gov 1.0 – Just Replicating the Silos on the Internet
  • 16. eGovernment 1.0 eGovernment 2.0 IT ChangeInvestment Goal: Goal: Online Transparenc Services Change Investment y Automation of Public Service Augmenting of Public Service
  • 17. Best Practise Exchange• The i2010 eGovernment Action Plan (2006) states: ‘The Commission, together with the ,Member States, will explore mechanisms to ensure the long-term financial and operational sustainability for sharing experiences, infrastructures and services.’• The Lisbon Ministerial Declaration on eGovernment (2007) reconfirms that commitment: ‘Continue efforts to ensure effective exposure and exchange of eGovernment good practices and their subsequent take-up on a wider European scale by fully exploiting the potential of the eGovernment good practice exchange service’• Best Practise Success Criteria• − Need (Ministers, parties, bureaucrats, users)• − Time and Place (political agendas, policy window)• − Degree of knowledge and experience (team, leader, users)• − Available budget (too little, sufficient, abundant – compared with the task)• − Legacy (organisation, technology, legal framework, culture)• − The technology available (in-house, open source, or on the market)• In other words.. We have enough wheels... What inhibits Sharing... Benchmarking!
  • 18. Benchmarking – Gov 1.0
  • 19. Benchmark results: supply-use gap for citizens - 23 -Gap between eGovernment supply and use differentiates between services
  • 20. What do users Want?
  • 21. 2.0 Issues in Lisbon Strategy• Involve people in the strategy, use Web to engage• knowledge, creativity – not innovation by a few but creativity of most – knowledge as 5th freedom - open innovation, open standards – open access to knowledge• friction free, internet based economy: — 3O% broadband targets, all schools in EU with broadband – better regulation – interoperability of eGovernance systems (Inspire)• innovation in social model: security and better education• climate change – SET plan, smart grids, democratic energy, energy 2.0
  • 22. Local Government Success• eProcurement / eCommerce• Tax Collection• Online Payments
  • 23. Quality of Service - can be viewed from many perspectivesIt was OK when it left Belfast!
  • 24. ReferencesE-Government: the use of digitaltechnologies to transformgovernment operations.Necessary but not sufficient.Governments are knowledgeorganizations, not simply operations.Governance requires more thanoperations.eGov – Just replicating the Silos onthe Internet