Up to 8 Directorates at each Blood Centre No single person in charge of all at one site – they work independently, in consultation only
Strategy Management 10
A typical Blood Centre DS PTI DDR EST FIN IT HR CLIN
Staff Staff Session Manager Testing Manager ADSM Head of Collections DS Director PTI Manager Head of PTI Ops PTI Director Managing Director NBS SDSM Collection N or S Problems – IT, clerical, technical, quality Directorate management impedes quality and efficiency Problems – IT, clerical, quality Problems generated at the bottom cannot be resolved except by agreement. No one is in charge of both collection and lab staff until the Managing Director NBS, who may be 6 tiers up the chain. Many problems therefore are not resolved.