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timo.elliott@sap.com @timoelliott timoelliott.com

What’s New In

Timo Elliott, November 2013

Business Innovation?

#SAP ...
Our customers
produce more than

65% of the coffee and
tea we drink each day

© 2013 SAP AG. All rights reserved.

Public
...
Our customers
produce more than

70% of the world’s
chocolate.

© 2013 SAP AG. All rights reserved.

Public

3
Our customers
produce 64% of the
world’s ice cream.

© 2013 SAP AG. All rights reserved.

Public

4
Our customers
produce more than

72% of the world’s
beer.

© 2013 SAP AG. All rights reserved.

Public

5
timo.elliott@sap.com @timoelliott timoelliott.com

© 2013 SAP AG. All rights reserved.

6
Innovation Starts With New Technology Possibilities

Social
Mobile
Analytics
Cloud

© 2013 SAP AG. All rights reserved.

7
It’s Time for a Business Renaissance

© 2013 SAP AG. All rights reserved.

8
Four Sources of Business Innovation
Customer
Engagement
Resource
Optimization
Employee
Empowerment
Business Networks

© 20...
But It’s Not About Technology

“The stone age was
marked by man's clever
use of crude tools; the
information age, to
date,...
People Are The Most Important “Technology”
It takes expertise and creativity to turn technology into business innovation

...
Change Will Happen With or Without You

Over 40% of the companies that were at the top of the
Fortune 500 in 2000 were no ...
Customer Engagement

© 2013 SAP AG. All rights reserved.

13
73% of people surveyed wouldn’t care if the brands
they use disappeared from their life.
Source: Co.Exist
Millennials trust strangers over family and friends. They lean
on User-Generated Experiences for purchase decisions.
Sourc...
70% of buying experiences are based on how the customer
feels he or she is being treated.
Source: McKinsey
More than 70% of customers surveyed believe small businesses
understand their customer better than large companies, know
t...
$83 billion is estimated to be lost by U.S. businesses every
year due to poor customer service.
Source: Genesys
80% of CEOs think they deliver a superior customer
experience -- but only 8% of customers agree.
Source: The New Yorker
Reinvent Luxury Service

© 2013 SAP AG. All rights reserved.

Does This Apply To You?

24
Be A Trusted Advisor

© 2013 SAP AG. All rights reserved.

Does This Apply To You?

25
Engage Your Fans

© 2013 SAP AG. All rights reserved.

Does This Apply To You?

26
Add Customer Value in Real-Time

© 2013 SAP AG. All rights reserved.

28
Optimize The Customer Experience With “Playnomics”

© 2013 SAP AG. All rights reserved.

29
Perfect Your Pricing and Packaging

© 2013 SAP AG. All rights reserved.

30
Make Yourself Invaluable

© 2013 SAP AG. All rights reserved.

32
Give Your Executives Deep Visibility

© 2013 SAP AG. All rights reserved.

33
Engage Your Fans

“Data-driven decision making
played a huge role in creating a
second term for the 44th
President. In pol...
Track Who Likes Your Products (And Why, And When…)

© 2013 SAP AG. All rights reserved.

35
Engage Your Citizens

© 2013 SAP AG. All rights reserved.

37
Engage Your Students

“In the past five years, taxpayers have
spent $9Bn on college students who
drop out before year two”...
Learn Then Communicate And Act

© 2013 SAP AG. All rights reserved.

“Saving 1% in Student Retention
can save my Universit...
Resource Optimization

© 2013 SAP AG. All rights reserved.

40
Networks

The amount of data stored is doubling every 18 months.
Source: IDC, Aberdeen
By 2017, there will be close to $11 Billion in revenue from
35-million homes using home automation platforms
across the gl...
Wearable devices have grown by 2x month over month
since October 2012.
Source: Mary Meeker’s Internet Trends, 2013

Photo:...
On average, companies only use 12% of their data.
Source: Forrester
The “Datification” of Daily Life

© 2013 SAP AG. All rights reserved.

46
Track Your Health

© 2013 SAP AG. All rights reserved.

47
The “Datification” of Daily Life

© 2013 SAP AG. All rights reserved.

49
The “Datification” of Daily Life

© 2013 SAP AG. All rights reserved.

51
Discover Hidden Trends

© 2013 SAP AG. All rights reserved.

54

54
Optimize Maintenance

© 2013 SAP AG. All rights reserved.

55
Aggregate Insights

© 2013 SAP AG. All rights reserved.

56
Real-Time Insider Security

© 2013 SAP AG. All rights reserved.

58
What, When, and Where

© 2013 SAP AG. All rights reserved.

63
Do Everything Faster

"CFOs can press a button at any time
and see what the month end is going
to look like“
Ignacio Garci...
Employee Empowerment

© 2013 SAP AG. All rights reserved.

65
Customers

Only 34% of workers say, “Employees [in their company] have a
high level of trust in management and the organiz...
Customers

TWEET THIS!

Globally, more people trust regular employees to tell the
truth than CEOs (50% vs. 43%).
Source: E...
Employment

TWEET THIS!

Gen Y will form 75% of the workforce by 2025 and are
actively shaping corporate culture and expec...
Analyzing and Optimizing Human Capital

“For the first time we can show top
executives our human capital in a
structured w...
A Place For “Big Ideas” (And Little Ones)

"When you take good care of your
people, they'll take pride in their work;
and ...
Collaboration In Business Workflows

© 2013 SAP AG. All rights reserved.

73
Business Networks

© 2013 SAP AG. All rights reserved.

74
Create a Commerce Eco-System

Mapping stores on STM lines
and stations
•

© 2013 SAP AG. All rights reserved.

STM Partner...
Create a Commerce Eco-System
A platform for real-time interactivity between consumers, STM and partners

• Receive informa...
A Personalized, Multi-Vendor Customer Experience
Select

Rate & Order

Deliver & Learn

Valid at this time

Eligible offer...
Business Networks

Ariba Network
More than 1M suppliers in
more than 190 countries
around the world

Procurement
Sales
Fin...
Disaster Logistics
“We can’t predict what,
where, or when disasters will
happen. We have to manage
it regardless.”
Jill Bo...
Our portfolio combines the best of next-generation
technology to help you innovate, transform and grow
Mobile
Unwire your ...
Our industry-leading applications and analytics enable you
to close the loop from insight to execution
Mobile
Unwire your ...
At the heart of our innovation is SAP HANA, your platform
for real-time business
Mobile
Unwire your business to deliver se...
Combine it with the simplicity, speed and economics of
cloud
Mobile
Unwire your business to deliver secure, real-time, bus...
Win the new frontier of business innovation with mobile

Mobile
Unwire your business to deliver secure, real-time, busines...
Innovation And Design Thinking

© 2013 SAP AG. All rights reserved.

86
To learn more about The Future of Business

visit Business Innovation from SAP
#SAP #FutureofBiz
RUN BETTER
Thank you
Timo Elliott, SAP
Email: timo.elliott@sap.com
Twitter: @timoelliott
Blog: timoelliott.com
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Radar Summit Presentation

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Technology-led Business Innovation needs more than technology -- it needs business creativity. This presentation was to a business audience, covering examples of organizations using social, mobile, analytics, and cloud technologies to make a difference in their business: getting closer to customers or citizens, making better use of limited resources, empowering and inspiring employees, or making use of business and social networks.

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  1. 1. timo.elliott@sap.com @timoelliott timoelliott.com What’s New In Timo Elliott, November 2013 Business Innovation? #SAP #FutureofBiz
  2. 2. Our customers produce more than 65% of the coffee and tea we drink each day © 2013 SAP AG. All rights reserved. Public 2
  3. 3. Our customers produce more than 70% of the world’s chocolate. © 2013 SAP AG. All rights reserved. Public 3
  4. 4. Our customers produce 64% of the world’s ice cream. © 2013 SAP AG. All rights reserved. Public 4
  5. 5. Our customers produce more than 72% of the world’s beer. © 2013 SAP AG. All rights reserved. Public 5
  6. 6. timo.elliott@sap.com @timoelliott timoelliott.com © 2013 SAP AG. All rights reserved. 6
  7. 7. Innovation Starts With New Technology Possibilities Social Mobile Analytics Cloud © 2013 SAP AG. All rights reserved. 7
  8. 8. It’s Time for a Business Renaissance © 2013 SAP AG. All rights reserved. 8
  9. 9. Four Sources of Business Innovation Customer Engagement Resource Optimization Employee Empowerment Business Networks © 2013 SAP AG. All rights reserved. 71% Of business leaders believe that customer experience is the next corporate battleground 60% Increase in operating margin in retail leveraging Big Data as the new resource 3X 25% higher operating margin than the ones with poor employee engagements in productivity gain when using social collaboration tools in workplaces 9
  10. 10. But It’s Not About Technology “The stone age was marked by man's clever use of crude tools; the information age, to date, has been marked by man's crude use of clever tools.” © 2013 SAP AG. All rights reserved. 10
  11. 11. People Are The Most Important “Technology” It takes expertise and creativity to turn technology into business innovation © 2013 SAP AG. All rights reserved. 11
  12. 12. Change Will Happen With or Without You Over 40% of the companies that were at the top of the Fortune 500 in 2000 were no longer there in 2010. Source: Brian Solis’ Future of Business
  13. 13. Customer Engagement © 2013 SAP AG. All rights reserved. 13
  14. 14. 73% of people surveyed wouldn’t care if the brands they use disappeared from their life. Source: Co.Exist
  15. 15. Millennials trust strangers over family and friends. They lean on User-Generated Experiences for purchase decisions. Source: Brian Solis’ Future of Business, 2013
  16. 16. 70% of buying experiences are based on how the customer feels he or she is being treated. Source: McKinsey
  17. 17. More than 70% of customers surveyed believe small businesses understand their customer better than large companies, know their business/product better than large companies, provide a more personal customer service experience than large companies and are more concerned about my needs than larger companies.” Source: : American Express Global Customer Service Barometer, 2012
  18. 18. $83 billion is estimated to be lost by U.S. businesses every year due to poor customer service. Source: Genesys
  19. 19. 80% of CEOs think they deliver a superior customer experience -- but only 8% of customers agree. Source: The New Yorker
  20. 20. Reinvent Luxury Service © 2013 SAP AG. All rights reserved. Does This Apply To You? 24
  21. 21. Be A Trusted Advisor © 2013 SAP AG. All rights reserved. Does This Apply To You? 25
  22. 22. Engage Your Fans © 2013 SAP AG. All rights reserved. Does This Apply To You? 26
  23. 23. Add Customer Value in Real-Time © 2013 SAP AG. All rights reserved. 28
  24. 24. Optimize The Customer Experience With “Playnomics” © 2013 SAP AG. All rights reserved. 29
  25. 25. Perfect Your Pricing and Packaging © 2013 SAP AG. All rights reserved. 30
  26. 26. Make Yourself Invaluable © 2013 SAP AG. All rights reserved. 32
  27. 27. Give Your Executives Deep Visibility © 2013 SAP AG. All rights reserved. 33
  28. 28. Engage Your Fans “Data-driven decision making played a huge role in creating a second term for the 44th President. In politics, the era of big data has arrived.” - Time Magazine © 2013 SAP AG. All rights reserved. 34
  29. 29. Track Who Likes Your Products (And Why, And When…) © 2013 SAP AG. All rights reserved. 35
  30. 30. Engage Your Citizens © 2013 SAP AG. All rights reserved. 37
  31. 31. Engage Your Students “In the past five years, taxpayers have spent $9Bn on college students who drop out before year two” © 2013 SAP AG. All rights reserved. 38
  32. 32. Learn Then Communicate And Act © 2013 SAP AG. All rights reserved. “Saving 1% in Student Retention can save my University’s bottom line $1M a year” 39
  33. 33. Resource Optimization © 2013 SAP AG. All rights reserved. 40
  34. 34. Networks The amount of data stored is doubling every 18 months. Source: IDC, Aberdeen
  35. 35. By 2017, there will be close to $11 Billion in revenue from 35-million homes using home automation platforms across the globe. Source: GIGAom, 2013
  36. 36. Wearable devices have grown by 2x month over month since October 2012. Source: Mary Meeker’s Internet Trends, 2013 Photo: Intel Free Press
  37. 37. On average, companies only use 12% of their data. Source: Forrester
  38. 38. The “Datification” of Daily Life © 2013 SAP AG. All rights reserved. 46
  39. 39. Track Your Health © 2013 SAP AG. All rights reserved. 47
  40. 40. The “Datification” of Daily Life © 2013 SAP AG. All rights reserved. 49
  41. 41. The “Datification” of Daily Life © 2013 SAP AG. All rights reserved. 51
  42. 42. Discover Hidden Trends © 2013 SAP AG. All rights reserved. 54 54
  43. 43. Optimize Maintenance © 2013 SAP AG. All rights reserved. 55
  44. 44. Aggregate Insights © 2013 SAP AG. All rights reserved. 56
  45. 45. Real-Time Insider Security © 2013 SAP AG. All rights reserved. 58
  46. 46. What, When, and Where © 2013 SAP AG. All rights reserved. 63
  47. 47. Do Everything Faster "CFOs can press a button at any time and see what the month end is going to look like“ Ignacio Garcia 25x faster in data extraction, processing and loading times ~$645k in annual labor cost savings 2 days 2 © 2013 SAP AG. All rights reserved. time saved in monthly financial closing 64
  48. 48. Employee Empowerment © 2013 SAP AG. All rights reserved. 65
  49. 49. Customers Only 34% of workers say, “Employees [in their company] have a high level of trust in management and the organization. Source: Interaction Associates
  50. 50. Customers TWEET THIS! Globally, more people trust regular employees to tell the truth than CEOs (50% vs. 43%). Source: Edelman Trust Barometer, 2013
  51. 51. Employment TWEET THIS! Gen Y will form 75% of the workforce by 2025 and are actively shaping corporate culture and expectations. Only 11% define having a lot of money as a definition of success. Source: Brian Solis’ Future of Business, 2013
  52. 52. Analyzing and Optimizing Human Capital “For the first time we can show top executives our human capital in a structured way, with numbers, videos, names, talent and potential” Riccardo Sebastiano Piaggi, Group Head of Organisation and Development Connecting “pioneers” © 2013 SAP AG. All rights reserved. 70
  53. 53. A Place For “Big Ideas” (And Little Ones) "When you take good care of your people, they'll take pride in their work; and when they take pride in their work, they'll take good care of the customers“ J. Willard Marriott A place to find “the next big idea” Shift the role of corporate learning from a compliance to co-creation. © 2013 SAP AG. All rights reserved. 72
  54. 54. Collaboration In Business Workflows © 2013 SAP AG. All rights reserved. 73
  55. 55. Business Networks © 2013 SAP AG. All rights reserved. 74
  56. 56. Create a Commerce Eco-System Mapping stores on STM lines and stations • © 2013 SAP AG. All rights reserved. STM Partners’ stores. 76
  57. 57. Create a Commerce Eco-System A platform for real-time interactivity between consumers, STM and partners • Receive information, discounts & Special offers Partners SAP Precision Retailing CRM (On-Demand, Multitenant, High Performance, Scalable) BI Merchants Outings Transports • Interact with consumer in the field • Run mobile marketing campaigns based on consumer profile and location © 2013 SAP AG. All rights reserved. • Interact with consumer in real-time anywhere, anytime. • Design & run mobile marketing campaigns based on consumer profile and location • Analyze consumer behavior in the field 77
  58. 58. A Personalized, Multi-Vendor Customer Experience Select Rate & Order Deliver & Learn Valid at this time Eligible offers In the store(s) nearby For my profile (segments) The rating is based on the learning engine and on the characteristics of the shopping context, the consumer preferences, and the frequency of presentation. Top x What time is it ? Where am I? What is my personal profile? What is my CRM profile? © 2013 SAP AG. All rights reserved. What are my preferences ? Where am I? What is my personal profile? What is my CRM profile? 78
  59. 59. Business Networks Ariba Network More than 1M suppliers in more than 190 countries around the world Procurement Sales Finance Logistics Supply Chain Sustainability Compliance Transact with suppliers – the Network handles over $460 billion per year in commerce Reduce supply costs – customers save a combined total of $82M daily © 2013 SAP AG. All rights reserved. Suppliers Buyers Partners 79
  60. 60. Disaster Logistics “We can’t predict what, where, or when disasters will happen. We have to manage it regardless.” Jill Bossi American Red Cross © 2013 SAP AG. All rights reserved. 80
  61. 61. Our portfolio combines the best of next-generation technology to help you innovate, transform and grow Mobile Unwire your business to deliver secure, real-time, business-critical information – anytime, anywhere, to anyone, on any mobile device. Cloud Capture the power of the cloud – while fully integrating with on-premise investments. Empower your employees, engage customers, and collaborate with partners across business networks. Applications Analytics Run your business smarter, faster, and simpler, with an integrated suite of applications powered by SAP HANA – delivering long-term predictability and nondisruptive innovation. Explore and exploit data, find answers in real time, and make confident decisions. Harness visually compelling, easy-to-use tools on the devices of your choice. Database & Technology Simplify your IT infrastructure dramatically and drive high-value innovation by exploiting across structured and unstructured data sources. A real-time business platform, powered by SAP HANA © 2013 SAP AG. All rights reserved. 81
  62. 62. Our industry-leading applications and analytics enable you to close the loop from insight to execution Mobile Unwire your business to deliver secure, real-time, business-critical information – anytime, anywhere, to anyone, on any mobile device. Cloud Capture the power of the cloud – while fully integrating with on-premise investments. Empower your employees, engage customers, and collaborate with partners across business networks. Applications Analytics Run your business smarter, faster, and simpler, with an integrated suite of applications powered by SAP HANA – delivering long-term predictability and nondisruptive innovation. Explore and exploit data, find answers in real time, and make confident decisions. Harness visually compelling, easy-to-use tools on the devices of your choice. Database & Technology Simplify your IT infrastructure dramatically and drive high-value innovation by exploiting across structured and unstructured data sources. A real-time business platform, powered by SAP HANA © 2013 SAP AG. All rights reserved. 82
  63. 63. At the heart of our innovation is SAP HANA, your platform for real-time business Mobile Unwire your business to deliver secure, real-time, business-critical information – anytime, anywhere, to anyone, on any mobile device. Faster: 10,000x helps you process massive amounts of data, and deliver information at unprecedented speeds Cloud Capture the power of the cloud – while fully integrating with on-premise investments. Empower your employees, engage customers, and collaborate with partners across business networks. Smarter: Entirely New Possibilities enables you to create previously unimaginable applications, and to rethink and envision new ways to run your business Applications Analytics Explore exploit data, your business Simpler: Run simpler, with ansmarter, faster, Dramatically Simplified IT Deployable asandreal time, and find an on-premise appliance answers in make and integrated suite or in the cloud, SAP HANA dramatically simplifies complex and expensive IT architectures confident decisions. Harness of applications powered by SAP HANA – delivering long-term predictability and nondisruptive innovation. visually compelling, easy-to-use tools on the devices of your choice. Database & Technology Simplify your IT infrastructure dramatically and drive high-value innovation by exploiting across structured and unstructured data sources. A real-time business platform, powered by SAP HANA © 2013 SAP AG. All rights reserved. 83
  64. 64. Combine it with the simplicity, speed and economics of cloud Mobile Unwire your business to deliver secure, real-time, business-critical information – anytime, anywhere, to anyone, on any mobile device. public cloud people customer money supplier Cloud Capture the power of the cloud – while fully integrating with on-premise investments. Empower your employees, engage customers, and collaborate with partners across business networks. private cloud BW SAP Business Suite powered by SAP HANA Applications SAP HANA applications Run your business smarter, faster, and simpler, with an integrated suite of applications powered by SAP HANA – delivering long-term predictability and nondisruptive innovation. Own & 3rd party SAP HANA applications Analytics Explore and exploit data, find answers in real time, and make confident decisions. Harness visually compelling, easy-to-use tools on the devices of your choice. Database & Technology Simplify your IT infrastructure dramatically and drive high-value innovation by exploiting across structured and unstructured data sources. A real-time business platform, powered by SAP HANA © 2013 SAP AG. All rights reserved. 84
  65. 65. Win the new frontier of business innovation with mobile Mobile Unwire your business to deliver secure, real-time, business-critical information – anytime, anywhere, to anyone, on any mobile device. Cloud Capture the power of the cloud – while fully integrating with on-premise investments. Empower your employees, engage customers, and collaborate with partners across business networks. Applications Analytics Run your business smarter, faster, and simpler, with an integrated suite of applications powered by SAP HANA – delivering long-term predictability and nondisruptive innovation. Explore and exploit data, find answers in real time, and make confident decisions. Harness visually compelling, easy-to-use tools on the devices of your choice. Database & Technology Simplify your IT infrastructure dramatically and drive high-value innovation by exploiting across structured and unstructured data sources. A real-time business platform, powered by SAP HANA © 2013 SAP AG. All rights reserved. 85
  66. 66. Innovation And Design Thinking © 2013 SAP AG. All rights reserved. 86
  67. 67. To learn more about The Future of Business visit Business Innovation from SAP #SAP #FutureofBiz
  68. 68. RUN BETTER
  69. 69. Thank you Timo Elliott, SAP Email: timo.elliott@sap.com Twitter: @timoelliott Blog: timoelliott.com
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