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WeGov: 2nd Evaluation - 1st Interview WeGov: 2nd Evaluation - 1st Interview Document Transcript

  • Prototype  2.5  Evaluation:  Interview  Outline  This  a  broad  outline  of  the  types  of  questions  that  will  be  asked  during  the  structured  interviews.  It  is  not  intended  to  be  exhaustive,  as  the  actual  questions  asked  will  depend  on  how  the  interviews  flow,  so   this   section   is   intended   to   act   as   a   basic   checklist   and   to   give   an   idea   of   the   types   of   questions   we  will  ask.    Introduction  and  warm-­‐up  Duration:  3  minutes  User  login  required:  NO  Necessary:  YES   • WeGov  approach:  Connecting  politics  with  citizens  on  social  networking  sites  (SNS)   • Toolbox  design:  Landing  page  with  widgets  and  search  page  with  more  details    Information  and  dissemination  behaviour  on  SNS  Duration:  5  minutes  User  login  required:  NO  Necessary:  NICE-­‐TO-­‐HAVE   • Before  you  started  engaging  with  SNS,  what  were  the  trusted  means  of  communication  and   information,  via  which  you  reached  out  to  your  citizen  base?   • What   were   the   features   you   liked   most   about   these   more   traditional   means   and   what   were   the  features  you  felt  were  lacking  in  functionality?  Elaborate.   • How  highly  would  you  rate  (on  a  scale  of  1-­‐5)  the  following  as  a  matter  of  priority  for  you  in   communication  with  your  citizen-­‐base:   o Transparency   o Trust   o Provenance   o Targeted  networking  –  relevance   o Impact        
  • WeGov  toolbox  in  general  Duration:  5-­‐10  minutes  User  login  required:    YES  Necessary:  YES   • How  do  you  find  the  current  suite  of  functionalities  being  offered  by  the  WeGov  tool  set,  in   addressing  the  above  priorities?   • What  single  feature  or  set  of  features  do  you  trust  most  in  the  current  iteration,  with  regard   to  the  quality  of  information  being  retrieved  by  the  WeGov  tool  set?   o Is  there  any  benefit  for  your  everyday  life?   o Yes:      What  are  the  benefits  and  why  are  they  beneficial?    What  is  the  benefit  used  for?    Can  WeGov  replace  some  processes  that  happen  manually  so  far?    Do  you  save  time  whit  the  WeGov  toolbox?   o No:      Why?    What   other   functionality   would   you   want   to   see   addressed   by   WeGov   instead?    What  is  your  concern  about  the  toolbox?   • Can  you  imagine  for  whom  the  toolbox  may  beneficial?   • What   single   feature   or   set   of   features   do   you   find   lacking   in   the   current   iteration,   with   regard  to  the  quality  of  information  being  retrieved  by  the  WeGov  tool  set?        
  • Focus  on  the  WeGov  toolbox  landing  page  Duration:  3  minutes  User  login  required:  YES  Necessary:  YES   • Is  the  landing  page  with  widgets  and  functionality  clear?   • Is  it  timesaving  or  time  consuming?   • What  is  useful  –  what  not?  -­‐>  What  needs  to  be  improved?    Focus  on  the  WeGov  toolbox  search  page  Duration:  3  minutes  User  login  required:  YES  Necessary:  YES   • Are  the  analysis  results  useful  /  trustful?  -­‐>  Is  the  analysis  transparent?   • Would  you  use  results  within  your  everyday  workflow?   • How  do  the  WeGov  results  relate  to  your  presswork  results?  (=  Monitoring  all  media  –  SNS  &   traditional  press  -­‐  for  the  topics  of  the  policy)    Focus  on  WeGov  toolbox  analysis  components  Duration:  3  minutes  User  login  required:  YES  Necessary:  YES   • Is  there  any  use  for  long-­‐term  analysis?  -­‐>  What  topics?   • Is  it  useful  to  combine  analysis  components?   • How  can  the  tools  support  you  on  Twitter  and  Facebook?  -­‐>  Best  practice…   • Which  social  networks  should  be  included  and  why?    Use  cases  and  best  practise  Duration:  3  minutes  User  login  required:  YES  Necessary:  YES   • Have  you  tried  to  find  users?   • Have  you  tried  the  local  search?  
  • • Have  you  tried  to  find  topics  within  your  constituency?    Technical  future  Duration:  5  minutes  User  login  required:  BETTER  Necessary:  NICE-­‐TO-­‐HAVE   • What   role   do   you   see   social   networks   playing   in   future   policy   making   (with   specific   examples  from  your  everyday  work  life)?   • How   does   the   current   WeGov   iteration   of   the   toolkit   match   this   vision?  What  would  you   suggest  needs  adding/amendment?   • How   in   your   view   are   social   networks   challenging   the   ways   in   which   policy   information   is   being  analysed  and  made  sense  of  by  those  with  access  to  decision  making?  In  other  words,   how   do   you   feel   (if   at   all)   technical   innovations   in   networked   communications,   allow   for   a   more  trusted  /  transparent  communication  between  citizens  and  policy  makers?   • With  the  increase  in  complexity  and  at  times  anonymity  of  social  networks  today,  can  policy   makers  trust  the  feedback  they  receive  enough  to  base  important  policy  decisions  upon?