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Mike Unger MikkomLtd
Mike Unger MikkomLtd
Mike Unger MikkomLtd
Mike Unger MikkomLtd
Mike Unger MikkomLtd
Mike Unger MikkomLtd
Mike Unger MikkomLtd
Mike Unger MikkomLtd
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Mike Unger MikkomLtd

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III Edició "The British Experience in Technologies for Health". Hospital de Sant Pau, Barcelona. 9 de novembre de 2011. Esdeveniment organitzat per la Fundació TICSalut i el Departament de Comerç i …

III Edició "The British Experience in Technologies for Health". Hospital de Sant Pau, Barcelona. 9 de novembre de 2011. Esdeveniment organitzat per la Fundació TICSalut i el Departament de Comerç i Inversions del Consolat General Britànic a Barcelona, UK Trade & Investment, per posar en contacte oportunitats i coneixements entre el Regne Unit i Catalunya.

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Transcript

  • 1. UKTI Barcelona Technology for Health Workshop Patient access systems, or .... “Are you being served?” Mike Unger Mikkom Ltd [email_address]
  • 2. Intro to Mikkom
    • UK-based, expanding internationally
    • Small company, only two customers
      • UK National Health Service (NHS) and UK Ministry of Defence (MoD)
    • Provider to NHS since 2003
      • All systems jointly developed with UK hospitals
    • Background in mobile comms
  • 3. Key NHS Issues – (or our understanding anyway!)
    • Save costs
    • Increase patient capacity (and decrease patient losses)
    • Improve efficiency and improve your processes (more “paper light”)
    • Enhance the patient experience
    • Maximise the impact on bottom-line
  • 4. Patient self service - eTriage
    • NHS – in UK patients can only self-refer in two areas
      • Accident & Emergency
      • Sexual health – at epidemic proportions in UK
    • Originally designed to help the hospital NOT the patient – but they benefit too!
      • Meet government targets
      • Prioritise resources against most needy
    • Booked appointment versus “walk-in” service
      • www.sexualhealthcambs.nhs.uk
      • http://etdemo.mikkom.eu
  • 5. Walk-in services
    • “ Fudging the rules” – always meet target 100% - however, there are side effects .....
      • Pressure on reception staff
      • Increased costs in different areas
      • “ How lucky do you feel?” patients
      • ..... There had to be a better way
    • VQS – Virtual Queuing System – 24/7 queue management
  • 6. VQS Benefits
    • For the clinic
      • Taken the “guesswork” out of providing walk-in services
      • Real-time control of resources
      • Faster patient throughput
      • Reduced staff stress and increased staff efficiency – “The phones stopped ringing!” (Barts Hospital, London, Head of Reception)
      • Enhanced patient experience (e.g. 24/7 access to services)
      • Standardised baseline GUM prioritisation according to NHS standards
      • Decreased time on phones for clinicians (no “Phone-tag” in clinics)
      • No unnecessary admin / wasted staff time
      • Temp-staff savings
    • For the patient
      • No more “do I feel lucky”
      • Preferred method of contact with STD clinic
  • 7. Technology drivers
    • LCD – Lowest Common Denominator – make systems USABLE – e.g. text messages
        • – > fast, efficient and AUDITABLE
    • Move towards
      • Kiosks – self-service is better
        • St Mary’s Kiosks – http://kioskdemo.mikkom.eu
      • Facebook
      • Smartphone app’s
      • Instant messaging
      • Next Gen ???
  • 8. Questions?

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