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KPMG Presents at TUCON I Building a Next-Generation, Collaboration-Rich Culture

by tibbr on Oct 06, 2011

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KPMG helps organizations negotiate risks and perform in the dynamic and challenging environments in which they do business. Preparing to on-board 100,000 new employees over the next five years across 140 countries, the company needed a way that next-generation hires could quickly understand their clients' business and deliver elite expertise.

In this keynote, Mr. Robinson takes you through their social computing journey and shares the positive cultural and productivity changes they expect to see with their entire global workforce working in a collaboration- and contextually-rich environment.

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KPMG Presents at TUCON I Building a Next-Generation, Collaboration-Rich Culture Presentation Transcript

Social business Empowering on-boarding & retention
Chris Robinson
Chief Information Officer – KPMG

The story of the brave banana…

Additional 100,000 staff over the next five years

1 in 5 staff leave each year

Death by organisational hierarchy
Source: http://www.coolinfographics.com/blog/2011/6/30/humor-corporate-organizational-charts.html

Capturing & reusing knowledge
Creating human connections across disparate organisations
Connectivity through socially enriched, people centric technology - workforce demands
Key points sourced from: “The Forrester Wave™: Enterprise Social Platforms, Q3 2011”

Photo sourced from http://timeforabucketlist.blogspot.com/2011/04/h-hoarding.html

Building diverse
networks
Unify people
Encourage ‘Mavenism’
Cultivate T-shaped
management

peer learning
contribute from the start
& Retention
who’s who
share your views
ask a question
day one productivity
access tacit knowledge
share my expertise
virtual buddies
rich insights
get introduced
give an answer
Onboarding
share an idea
follow people
feel connected
be recognised
seen & heard
diverse connections
follow knowledge
pull what’s relevant to you
reduced duplication
rapid mass collaboration
reliable technology
locate expertise
relevant resources
avoid reinventing the wheel
self learning
collective participation
resource availability

Stories so far…
Senior Analyst:
“I posted a question and got an answer the same day from across the globe. It’s helped me to deliver a better result to my client”
Adviser:
“I have connected with Partners, who I’d never typically talk to offline. ”
Partner: “Wherever I am, I can still take part in the conversation.
It goes beyond the boardroom.”
New starter:
“Since starting at KPMG a month ago, I’ve been able to keep in touch with other new starters. I feel more connected”
Senior Manager:
“Things feel more informal. I feel like I am wearing my jeans to work. It’s great”