Overcoming Market and Growth Challenges with Enterprise Social

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Slide show featuring CGI discussing the challenges they face and how their workforce is battling back with enterprise social networking.

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  • capability and operational model would be put at risk.
  • Overcoming Market and Growth Challenges with Enterprise Social

    1. 1. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Overcoming Market and Growth Challenges with Enterprise Social Welcome to today‟s webinar! There will be silence until we begin today‟s presentation. Today‟s twitter hashtag is #tibbr
    2. 2. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Sebastien Caron Social Business Strategist CGI Leandro Perez @leandro_perez Head of Product Marketing, tibbr TIBCO Software Inc. Speakers #tibbr
    3. 3. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Company Overview TIBCO Software • Founded in 1997 • $1.1B revenue in 2012 • 70 offices, 25 countries • 4000 customers • 200 partners • 3500 employees tibbr • Millions of subscriptions users • 100+ countries • Experienced implementation team • Customer success program • 24x7x365 global support #tibbr
    4. 4. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text “Every institution is vulnerable, no matter how great. No matter how much you've achieved, no matter how far you've gone, no matter how much power you've garnered, you are vulnerable to decline. There is no law of nature that the most powerful will inevitably remain at the top. Anyone can fall and most eventually do” The Threat #tibbr
    5. 5. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Founded in 1976 69,000 people 40 countries IT and business process services Local accountability Global delivery ISO certified The Victims #tibbr
    6. 6. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Beast TheMarket 20th century #tibbr
    7. 7. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text 21st century The Beast More Complex TheMarket The long-tail is getting… LONGER 20th century More VOLATILE #tibbr
    8. 8. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Danger Our Clients EngagementsBidsNeeds Solutions Offerings Services Projects Deliverables + Internal Complexity + Dependencies + Constraints + Distributed Interactions Needs Last year = X2 #tibbr
    9. 9. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Struggle Considerable rework recreating information Delay on transmission of information Information was scattered Delay in coordination of project resources Inefficient Search for information Hidden talent Fragmentedand redundant tools Lack of buy-in among mid-level managers Problem finding expertise in time Information overload Missed opportunities Confusionabout the source of information Global stress on ours information systems #tibbr
    10. 10. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Lost Way #tibbr
    11. 11. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textThe Epiphany #tibbr
    12. 12. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textSynergy as a Fundamental Who? Why? How Many? How Much?How? Where? What? When? ContextInformation ? Actionable insights #tibbr
    13. 13. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textSynergy as a Fundamental "Chasing the past, I stumbled into the future“, T A Sachs Who? Why? How Many? How Much?How? Where? What? When? ContextInformation ? Actionable insights #tibbr
    14. 14. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textOur Destination Partners Clients Teams Communities of Practice VALUE NETWORK #tibbr
    15. 15. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textSocial Business Path Enterprise Social Network "The most radical thing you can do is introduce people to one another." Rosabeth Kanter #tibbr
    16. 16. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textOur Strategies Improve Agility Value Dimension Processes GoalsObjectives Members Synergy at all levels of the organization Operational Excellence Communication, Knowledge Sharing & Collaboration #tibbr
    17. 17. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Partners Our Strategies Increase Market Share Improve Agility Value Dimension Processes GoalsObjectives Synergy with our partners Network value Social B2B + Social Recruitment Members Synergy at all levels of the organization Operational Excellence Communication, Knowledge Sharing & Collaboration #tibbr
    18. 18. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Clients Partners Our Strategies Increase Market Share Improve Agility Improve retention Value Dimension Processes GoalsObjectives Synergy with our clientsSocial Brand Social CRM & Social Marketing Synergy with our partners Network value Social B2B + Social Recruitment Members Synergy at all levels of the organization Operational Excellence Communication, Knowledge Sharing & Collaboration #tibbr
    19. 19. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textDeploy Launch #tibbr
    20. 20. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    21. 21. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    22. 22. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    23. 23. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    24. 24. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    25. 25. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    26. 26. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    27. 27. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    28. 28. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    29. 29. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    30. 30. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Enterprise Social Network Getting the right tool #tibbr
    31. 31. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Discuss values & principles Share news & results Get info on clients, partners Social Intranet Co-mentor Communities Think „out loud‟ Bring in outside ideas Share examples Share concerns & Experiences Work team Continuous feedback Narrate work Brainstorm Share problemsAssist Learn from mistakes Global Strategical Local Tactical Social Extranet Social Extranet Bring in outside ideas Share progress Refine practices Redefine Work #tibbr
    32. 32. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Team Level: Weekly status report User Stories #tibbr
    33. 33. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text  Learning  Productivity  Branding  Recognition Community Level: Conference report Organization level: Collaboratively define proposal Team Level: Weekly status report User Stories #tibbr
    34. 34. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Community Level: Conference report Team Level: Weekly status report User Stories #tibbr
    35. 35. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text  Learning  Productivity  Branding  Recognition Community Level: Conference report Organization level: Collaboratively define proposal Team Level: Weekly status report User Stories #tibbr
    36. 36. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Community Level: Conference report Organization level: Collaboratively define proposal Team Level: Weekly status report User Stories #tibbr
    37. 37. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text  Learning  Productivity  Branding  Recognition Community Level: Conference report Organization level: Collaboratively define proposal Team Level: Weekly status report User Stories #tibbr
    38. 38. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text  Learning  Productivity  Branding  Recognition Community Level: Conference report Organization level: Collaboratively define proposal Team Level: Weekly status report User Stories #tibbr
    39. 39. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textSubstain Vertical Community Manager Network Horizontal CM & Ambassador Network #tibbr
    40. 40. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textUnlock our social business potential Transparency Diversity Awareness Openness Trust Networking Knowledge Sharing Innovation Collaboration & Cooperation SB Values #tibbr
    41. 41. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textUnlock their synergy power “If my mind can conceive it, and my heart can believe it - then I can achieve it” - Muhammad Ali #tibbr
    42. 42. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textConverse  Motivations  Beliefs  Redefine business processes  Training  Trust  Majority Onboarding  Get insightsGoals Change Perception Change Behavior Gather feedbacks  Improve solution #tibbr
    43. 43. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textTarget & Measure Digital Worker Identity Digital Worker Interaction Style Business Worker identity Business Worker Interaction Style #tibbr
    44. 44. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textRecognize Kathleen Galvin, Director, Atlanta, USA #tibbr
    45. 45. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textWhat we‟ve accomplished #tibbr
    46. 46. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textWhat we‟ve accomplished #tibbr
    47. 47. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textHow can we help you? Levelofservices Tactical results Iterative pilots Benchmark, proof of concept and tool selection Scoping and business case Strategic results Roadmap and master plan  Start small, think global, scale fast approach  Define vision and strategy while operationally iterating  Deliver a scalable service offer. Our approach Capacity Expertise Tools & Methodology DeliveryProcesses & Technology  Personas  Solution bench & POC  PURE methodology  Best practices Government 2.0Social Workplace Cloud On Premise Citizen 2.0Digital Workplace  Use Cases  Platforms  Social Business strategists  Sociologist, KM PhD  Change management 2.0  Search Experts  Identity management  Solutions experts #tibbr
    48. 48. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit textWhat will be your story? “There are many paths to the top of the mountain, but the view is always the same”. Chinese Proverbs #tibbr
    49. 49. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Q&A #tibbr
    50. 50. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Take tibbr for a test drive. Visit try.tibbr.com #tibbr
    51. 51. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. TitleClick to edit text Customer Stories, Whitepapers and more @ www.tibbr.com Follow us on Twitter @tibbr Or Like our facebook page at facebook.com/tibbr.live #tibbr

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