The Digital Workplace Maturity Model: Moving From Publishing to People

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Andy Jankowski, Director of Intranet Benchmarking Forum North America, presents at Social Intranet Summit Vancouver 2010.

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The Digital Workplace Maturity Model: Moving From Publishing to People

  1. 1. Measurement l Interaction l Best Practice Digital Workplace Maturity Model @AndyJankowski
  2. 2. Measurement l Interaction l Best Practice
  3. 3. Measurement l Interaction l Best Practice
  4. 4. Measurement l Interaction l Best Practice
  5. 5. The Digital Workplace Measurement l Interaction l Best Practice
  6. 6. A Maturity Model Measurement l Interaction l Best Practice Maturity Model Benchmarking Big picture needed to have Detailed view of current position meaningful discussions about needed to make specific changes potential future strategies
  7. 7. Our Maturity Model Previous Models Our Model Measurement l Interaction l Best Practice  Not a linear path  No one desired destination  No one way to get there
  8. 8. Four Dimensions Measurement l Interaction l Best Practice Peer-to-peer working Online Applications Management Internal Communications
  9. 9. Maturity Levels: General Measurement l Interaction l Best Practice
  10. 10. Maturity Levels: Example Measurement l Interaction l Best Practice
  11. 11. Maturity Levels: Example Measurement l Interaction l Best Practice
  12. 12. Patterns of Development Measurement l Interaction l Best Practice
  13. 13. Measurement l Interaction l Best Practice Relatively little structure What lacks in structure it makes up for in stimulating social environment
  14. 14. Market Square Community & Measurement l Interaction l Best Practice Collaboration Services Base Many small sites running independently Low Basic information, starting point Mid High Excel Structure Communication & Information
  15. 15. Measurement l Interaction l Best Practice Retail moves from shops to stalls Evidence of purposeful design, but still autonomous, organic growth Market stalls still exist Some services start to emerge, but clear that no overall plan
  16. 16. Market Town Community & Measurement l Interaction l Best Practice Collaboration Services Key communication sites Well designed Intranets And CMS, but not connected Basic services (room booking) Base Social-oriented facilities Low Small to medium businesses, where comprehensive system not Mid cost justified High Excel Structure Communication & Information
  17. 17. All grocery needs in one place Great deal of order, everything Measurement l Interaction l Best Practice has a place, no duplication People drawn to for convenience and price Large stores hard too navigate and overwhelming
  18. 18. Supermarket Measurement l Interaction l Best Practice Community & Collaboration Services Intranet portal All content in a single place on a single platform Eliminate duplicate functions and Base content Convenient access to information Low rather than collaboration Mid High Excel Structure Communication & Information
  19. 19. Measurement l Interaction l Best Practice Like supermarkets “Everything under one roof”, but with more autonomy Anchor stores to draw people in More integrated services and social areas People come not only for efficiency and price, but for a wide range of social and practical reasons
  20. 20. Mall Measurement l Interaction l Best Practice Community & Collaboration Services Federated approach Several intranet sites running on a single platform Usually an anchor site Base Social tools or community sites Low on intranets Large organizations wanting Mid efficiency and control High Excel Structure Communication & Information
  21. 21. Measurement l Interaction l Best Practice Mixed degree of top down planning and organic growth Like malls, but with stronger sense of community People visit for vibrancy, variety and because it is where they work and socialize
  22. 22. City Centre Community & Collaboration Services Measurement l Interaction l Best Practice Central infrastructure & services Locally owned content Large organizations, several business units, Base seeking communication & Low collaboration across boundaries Mid High Excel Structure Communication & Information
  23. 23. Targeting Development Measurement l Interaction l Best Practice
  24. 24. Targeting Development Measurement l Interaction l Best Practice
  25. 25. Measurement l Interaction l Best Practice Measurement Interaction Best Practice @AndyJankowski

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