Steps in a Card Sort Decide what you want to learn Select the type of Card Sort (open vs closed) Choose Suitable Content Choose and invite participants Conduct the sort (online or in-person) Analyze Results Integrate results
What it is good for Improving the organization of your intranet Improving top down navigation Improving your structure terminology Isolating structure itself Focuses on content - No visual design; page layout, content design Getting user data early Cheap and quick to try out ideas
What it is not Not testing other navigation routes Not testing feature links, see also links Not testing search Not testing page layout Not testing visual design Not a substitute for real-site user testing – usability testing with visual design etc Not a replacement for card sorting
Writing Tasks Use real scenarios to make task believable Don’t use the name of the location of the information in the task. Keep it simple and to the point – don’t embellish with a whole story. Read the task out loud to someone first! If they don’t understand it, then rewrite it.
Task Example Instead of: Find the expense reports. Try: You have returned to the office after a business trip and have receipts to submit to be reimbursed. Where would you expect to find the information and templates on this process?
Things to Look Out For… 75 – 80% Task Success Rate What is the speed to complete the task versus the success? How direct was the route to find the information? Where did people go first? Was there a pattern in the click paths?