Basic Communication

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All about .. how to Communicate?

All about .. how to Communicate?

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  • 1. Basics of Communication
  • 2.
    • Basic One
    • Everything we do is communication
    • People are full of verbal and non-verbal, intended, accidental messages.
    • The words we say are only the tip of the ice-berg – 7 to 30% of our messages.
    • The volume and tone of voice we use, the degree of eye contact we make, the tilt of our head – all help the receiver to interpret our words and take meaning from them.
  • 3.
    • Basic Two
    • The way we being our message often determines the outcomes of the communication.
    • If we are not careful our first few words can cause to turn out or to reject our message.
    • Basic Three
    • The way the message is delivered always affects the way the message is received.
    • How we say something is often more important then what we say.
    • People use a variety of senses to listen to and interpret our messages.
  • 4.
    • Basic Four
    • The real communication is message received not the message intended.
    • It is very easy for a message to be received in a far different way than we expected.
    • Basic Five
    • Communication is a two way street we have to give as well as gather.
    • We need to hear the other person’s point of view clearly.
  • 5.
    • Listen Listen Listen
    • The Chinese character for listen pronounced thing, is made of four characters; the heart, the mind, the ears and the eyes.
    • With high-quality listening we can understand peoples intensions, aspirations and fears.
    • Paraphrasing meanings – This allows you to check your understanding and it encourages the speaker to continue.
    • Reflecting feelings – If someone is expressing emotion or feelings convey your empathy.
    • Reflecting facts.
  • 6. Ask the Right Questions People make comparisons everyday words like better, worse, easier better than what ? Worse than what? General Questions
  • 7.
    • Listening
    • To gather good information genuinely attend to what the speaker is saying, feeling and meaning. We do this with our eyes, ears, hearts & minds.
    • There are four ways to checkout what the speaker has said :
    • Paraphrase it by putting it in your words
    • Ask more questions to uncover more details
    • Summarise your understanding
    • If somebody gives opinions ask what facts they base them on
    • If feelings are missing we can ask how they feel about the topic
  • 8. Choose positive words Don’t be Negative Be Positive I can’t do this until Monday I will be able to do this on Monday You don’t understand this Let me explain this one more time What is your problem How can I help you Problem Issue It is okay It is greet
  • 9. Self-Esteem
  • 10.
    • Self-Esteem
    • Self-Esteem is how we feel about ourselves.
    • Our opinion of ourselves critically influences everything from our performance at work, our relationships and our role as students, workers, friends etc.,
  • 11.
    • Self-Esteem
    • Watch your thoughts, they become words
    • Watch your words; they become actions
    • Watch your actions they become habits
    • Watch your habits; they become character
    • Watch your character, it becomes your destiny
  • 12.
    • Raise your Self-Esteem
    • Do you think you are a valuable person?
    • Our level of self-esteem reflects our feelings of self-respect.
    • People with high self-esteem feel comfortable and confident/ They are able to communicate clearly
    • Our self-esteem is our constant companion, guiding our thoughts, our actions and our communications.
  • 13.
    • Tips to raise your self-esteem
    • Instead of blaming others, take responsibility for being happy, achieving your goals.
    • Instead of focusing on your facults think positive thoughts and feelings that build your confidence.
    • Associate with people who have high self-esteem and who make you feel good about yourself.
    • Instead of living in the future or the past live in the present.
    • Instead of focusing on your failures, acknowledge and celebrate your achievements.
  • 14.
    • Commitment
    • An integral part of a good value system is commitment.
    • Commitment is not like an enforceable legal contract.
    • It acts as glue that bonds relationships.
    • Commitment to friendship implies maintaining confidentiality.
    • Commitment to marriage implies fidelity .
    • Commitment to decency implies staying away from vulgarity
    • Commitment to job implies integrity.
    • Commitment to patriotism implies sacrifice.
  • 15.
    • By three methods we learn wisdom. The first is by Reflection, which is noblest
    • The second is by imitation which is easiest
    • The third is by experience which is bitterest
    • Some factors that prevent positive relationship
    • Selfishness
    • Lack of courtesy
    • Not meeting commitments
    • Lack of honesty
    • Lack of listening
    • Suspicious nature
    • Unwillingness to accept the truth, Inconsistency
    • Lack of Compassion cruelty courtesy is a sign of weakness
    • Greed