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View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
To gather good information genuinely attend to what the speaker is saying, feeling and meaning. We do this with our eyes, ears, hearts & minds.
There are four ways to checkout what the speaker has said :
Paraphrase it by putting it in your words
Ask more questions to uncover more details
Summarise your understanding
If somebody gives opinions ask what facts they base them on
If feelings are missing we can ask how they feel about the topic
Choose positive words Don’t be Negative Be Positive I can’t do this until Monday I will be able to do this on Monday You don’t understand this Let me explain this one more time What is your problem How can I help you Problem Issue It is okay It is greet