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Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
Astd trainer's inst na 2010
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Astd trainer's inst na 2010

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  • 1. Needs Analysis Presenter: Thom Powell thompowell@crgpros.com 1 CI-ASTD Trainer’s Institute May 11, 2010
  • 2. Benefits of Needs Analysis  Decision Making  Continuous Improvement  Facilitate Transfer  Intrinsic Reward / Satisfaction  Credibility and Influence  Justification / Job Security 2
  • 3. Session Topics  Levels of Analysis  Outcome Analysis  Culture Analysis  Performance Analysis  Competency Analysis  Learner Analysis 3
  • 4. Levels of Analysis  Results – outcomes, impact on the larger group(s) or organization(s); what overall results are needed?  Behavior – application, transfer; what should people do differently (to achieve the desired results)?  Learning – knowledge, skills, attitudes; what do people need to learn (in order to change their behavior)?  Reaction – customer satisfaction; what are people’s preferences (and what is needed for learning)? 4
  • 5. Outcome Analysis  Investor – Financial Performance ROI/A/E/S, Cash Flow, Cost Control, EPS, Profitability, Stock Price  Market – Brand, Competitive Advantage, Revenue, Share, Stakeholder Relationships, Sustainability/CSR  Customer - Innovation, Process/Product/Service Quality, Retention, Satisfaction, Speed, Value/Cost  Employee – Development, Engagement, Productivity, Retention, Satisfaction/QWL, Wellbeing 5
  • 6. Culture Analysis  Mission – Vision, Strategic Direction & Intent, Goals & Objectives  Adaptability – Customer Focus, Creating Change, Organizational Learning  Involvement – Capacity Development, Empowerment, Team Orientation  Consistency – Core Values, Agreement, Coordination & Integration 6
  • 7. Outcomes, Culture & Competencies Growth Innovation Direction Innovation Customer Satisfaction Financial Performance Over Time Collaboration Development 7 Operating Performance Quality Employee Engagement www.denisonconsulting.com
  • 8. Performance Analysis  Expectations – Understand clearly what’s expected, in terms of results (what) and behavior (how), and priorities?  Barriers/Aids – Structural ability and motivation? Cues? Information? Job Aids? Processes? Resources? Staff? Time? Tools?  KSA – Personal ability and motivation? Capacity? Fit? Values? Education? Training? Practice? Feedback? Coaching?  Support – Social ability and motivation? Models? Manager(s)? Peers? Assistance? Encouragement? Reinforcement? 8 www.vitalsmarts.com
  • 9. Performance (HPI) in Practice  Performance Expectations (2.7%), OD (6.9%)  Process Analysis/Improvements (5.6%), Tools/Resources (4.9%), K Mgt (3.2%)  Knowledge/Skills (61.4%), Feedback (4.2%), Talent Management (5.4%),  Support from Others, Incentives (1.6%), Non-Incentive Motivational Strategies (2.2%), Other (1.8%) 9
  • 10. Competency Analysis  Direction  Innovation  Development  Collaboration  Expertise 10
  • 11. DCIDE Competency Model 11
  • 12. ASTD Competency Model Revised Model 12 12 www.astd.org
  • 13. WLP Competencies  Direction (esp. Project Manager) – Driving Results, Planning and Implementing, Thinking Strategically  Innovation (esp. Professional Specialist) – Adaptability, Analyzing Needs and Proposing Solutions  Development (esp. Learning Strategist) – Leveraging Diversity, Modeling Personal Development  Collaboration (esp. Business Partner) – Building Trust, Communicating Effectively, Influencing Stakeholders, Networking and Partnering 13
  • 14. Other Competencies  Direction – Accountability, Delegation, Goal Setting, Leadership/Management, Planning and Organizing, Project Management, Time/Self Management  Innovation – Change Management, Creativity, Decision Making/Problem Solving, Process Improvement, Product Development, Service Quality, Systems  Development – Career Management, Coaching/Mentoring, Empowerment, Feedback, Performance Mgt, Recognition/Reward, Selection  14 Collaboration – Communication, Conflict Mgt, Customer Service, Influence/Sales, Interpersonal Skills, Meeting Skills, Negotiation, Partnership, Teamwork
  • 15. Integrated Talent Management Maximize Results and Motivation 15
  • 16. Learner Analysis  Performer (RS, LP) – action mode; value speed and tangible outcomes; activities, initiatives, interventions  Changer (RI, RS) – unpatterned method; snippets of information are “grabbed” and excess is ignored  Perfector (HA, RI) – thought mode; value understanding; assessment, planning, evaluation  Conservator (LP, HA) – structured method; prefer logical, consistent, methodical information flows 16 www.iopt.com
  • 17. Trainer’s Institute Learner Analysis 17 17 www.iopt.com
  • 18. Content Analysis  RS When – focus on actionable components; provide interim applications; show fast and big results  RI What (who and where) – provide variables to mix and match; allow freedom to explore relations  HA Why – explain relationships; examine possible outcomes in detail; expect challenges; avoid emotion  LP How – identify items to consider; provide detailed step-by-step instructions; show certain results 18 www.iopt.com
  • 19. Methods  Documents / Records / Reports  Observations / Work Samples  Focus Groups / Interviews  Questionnaires / Surveys  Assessments / Tests  Requests 19 www.visionpoint.com
  • 20. Informal Learning  Leader-led Learning – creating a coaching culture with leaders skilled, focused on coaching  Embedded Learning – use of content and systems such as job aids, electronic performance support  On-Demand Learning – learner-led activities such as e-learning and self study using books, reference materials, videos, and podcasts  Social Learning – collaborative experiences, social networking, communities of practice, blogs 20
  • 21. Needs Analysis Presenter: Thom Powell thompowell@crgpros.com W: 453-9590 21 C: 745-4303

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