Thom Kearney culture of collaboration PHAC KE Forum Nov 2010

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Presentation from the Public Health Agency of Canada Knowledge Exchange Forum for Chronic Disease.

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  • The first presentation will be 30 minutes on the Culture of Collaboration where I will draw upon my extensive research and experience with large scale collaboration (GCPEDIA), to share learning and help attendees understand the shifts in behavior and ethos that accompany Web 2.0 and Social Media. The intent is to help establish a positive foundation for continued improvements in Knowledge Sharing and to equip attendees with some tools to make change happen in their sphere of influence.
  • The rise of the civic/social entrepreneur
    Image By Felix Burton (Flickr: Change) [CC-BY-2.0 (www.creativecommons.org/licenses/by/2.0)], via Wikimedia Commons
  • I want to preface this by saying we learned most of what we need in kindergarden.
  • http://healthit.hhs.gov/blog/faca/index.php/2009/11/19/aneesh-chopra-reflects-on-progress-to-date-what-is-to-come/#mu
    November 2009Aneesh Chopra
    HIT Standards Committee’s Implementation Workgroup is now closed for comment
  • We have an instinct to protect our turf
  • Open:
    you cannot judge what others will find valuable. From knowledge is power to shared knowledge is powerful. Helps to get over pride of asking issue.
    CERN promotes the open-access movement in scientific publishing;
    Clarity of purpose: shared ownership,
    ambitious yet attainable vision for the organization that is embraced by the grass roots and embodied by the leadership (fast company article)
    Trust
    Tolerance for: change, perspectives, typos, half baked ideas. Mistakes happen. Failures are learning opportunities
    if you use my stuff out of context and then blame me…or not recognize me.
    Comes from shared code of ethics
    Communication: This is important you cant let lack of time be an excuse.
    3 Cs:
    Are We All In This Together?
    Margaret Wheatley, Ed.D, © 2009
    Excerpt:
    Can we get over ourselves? Can we stop focusing on our private needs
    and open to the greater good, to what will benefit many?
    • Can we realize that in this intertwined world, if the least among us benefit,
    we all benefit? If they suffer, we suffer.
    • Can we let go of our need to blame, to judge, to scapegoat—all the
    thoughtless and hasty ways we separate from each other?
    • Can we shift away from self-interest and self-protection? And do this
    everywhere—at work, at home, in public meetings?
    • Can we give up fear and exchange it for generosity?
    What’s interesting is that both forms of collaboration can both produce a similar cultures of sharing [click], that include:
    Effective dissemination and exchange of information,
    Knowledge collaboration and frame reconciliation,
    Collective learning,
    Shared ownership and decision making,
    Rigorous feedback & accountability,
    Innovation,
    Shared commitment,
    The development of new resources, and
    The effective and efficient implementation of collaborative endeavours
  • Forces of light vs forces of suck
    Doug vs CC
    Beliefs
    OSS is good
    OSS is a way of life
    COTS is what we should buy
    OSS is crappy for real people
    Types of people
    Evangelists
    Converts
    Questioning masses
    Fundamentalists
  • http://commons.wikimedia.org/wiki/File:Toolbox.jpg
    Best practices
    Examples and stories
    Planning guides
  • Chaos is your friend
    Power vacuums are great opportunities for change
  • http://www.nccmt.ca/forum/en/index.html
  • Thom Kearney culture of collaboration PHAC KE Forum Nov 2010

    1. 1. Culture of Collaboration Foundations for knowledge exchange. PHAC Knowledge Exchange Forum, November 24, 2010 Thom Kearney, @thomkearney www.nusum.wordpress.com www.strategyguy.com 1
    2. 2. Outline 1. Introductions 2. Context 3. Culture of Collaboration 4. Issues 5. Federal license to innovate 6. Toolbox ideas www.strategyguy.com 2
    3. 3. My Social Media Twitter Picasa • Taking notes everyone can see • Narrating your work • Sharing little discoveries • Sharing pictures of my dogs YouTube • Sharing videos of my dogs and other stuff Blog • Testing hypothesis • Sharing knowledge • Sharing detailed status updates LinkedIn • My on-line resume • Broad work network Delicious Facebook • The only bookmarks • Family and friends Google Docs Other • Shared creation of documents www.strategyguy.com www.strategyguy.com • Project specific collab sites • Calendar and travel sharing • …. 3
    4. 4. Otis Saul www.strategyguy.com 4
    5. 5. Question Are you involved in, or do you influence the creation of knowledge content? A. Directly involved B. Influence C. Not involved www.strategyguy.com 5
    6. 6. Question Do you have experience with any of the following? Choose all that apply. A. Social Networks: e.g.:Facebook, LinkedIn, B. Knowledge Exchange Networks (on line document sharing, wiki, forums, etc) C. Blogging or Microblogging: Wordpress, Blogger, Twitter,etc D. Internal document management, shared drives, etc. E. Other www.strategyguy.com 6
    7. 7. Context www.strategyguy.com 7
    8. 8. Social Social media are part of a significant social change globally, gov2.0, ehealth… Shift from consumption of media to participation in content creation Emergence of new patterns of behavior? • Cognitive surplus and the power of massive communities • The most connected society is now connecting www.strategyguy.com 8
    9. 9. The communications environment has never been more complex or dynamic. Conversations are occurring all over the place. You no longer have control of your message. You can trade the perception of control for real influence. www.strategyguy.com 9 http://www.theconversationprism.com
    10. 10. Culture You and your co-workers Your organization The way we do/see things around here. Standard procedures www.strategyguy.com The work you do. Your perspective. 10
    11. 11. Collaboration … a recursive process where two or more people or organizations work together in an intersection of common goals — for example, an intellectual endeavor that is creative in nature—by sharing knowledge, learning and building consensus… Wikipedia • Common goals • Sharing knowledge • Learning • Building consensus Mass Collaboration 100,000+ www.strategyguy.com Small Group Collaboration < 25 11
    12. 12. Idealized Health Care Ecosystem HC Provider HC Provider HC Provider HC Provider Common goals? Sharing knowledge? Opportunities to learn? Patient Other Patients HC Provider Building consensus? ? Public Institutions www.strategyguy.com Research & New 12 Knowledge
    13. 13. What’s it really look like? http://www.exchangeknowledge.ca/ www.strategyguy.com 13
    14. 14. Question With whom do you collaborate now? A. B. C. D. E. Other Institutions HC Providers Groups of patients Industry Colleagues www.strategyguy.com 14
    15. 15. Collaborative culture? www.strategyguy.com 15
    16. 16. A Collaborative Culture is: A. Trusting B. Common purpose C. Open by default D. Communicative E. All of the above You learned most of what you need to know in Kindergarten. www.strategyguy.com 16
    17. 17. ARS How collaborative is your culture? In your experience, which of these exist in your organization? Shared Ownership Empathy Tolerance A. Trusting Respect Mistakes are an opportunity to learn Rigorous feedback & accountability Narrate your work Transparent C. Open by Default Why not share? www.strategyguy.com Shared understanding & common goals B. Common Purpose Desire to innovate Learning is purpose Efficient implementation Shared Commitment Cooperation D. Communicative Listening Focus on progress 17
    18. 18. Do we have issues? www.strategyguy.com 18
    19. 19. People and Beliefs We MUST manage everything! We Can’t manage anything. www.strategyguy.com 19
    20. 20. The big nasties 1. Illusion of control 2. FUD (fear, uncertainty and distrust) 3. Legislated fragmentation 4. Insert your nasty here www.strategyguy.com 20
    21. 21. Web 2.0 is a lighting rod for risk Official Languages Accessibility Security Privacy Procurement Common Look & Feel www.strategyguy.com What about? Intellectual property Legal Information Management Values and Ethics Access to Information Communications 21
    22. 22. Risk Management Summary Follow principles that will reduce risk: • Be professional • Be transparent • Be accountable •Be respectful •Do no harm •Respect policy obligations Risk Issue/Risk Policy Breach of internal enterprise or corporate policy (See policy implications) Revise internal policies Open platforms may not comply with Official Languages Act, Privacy Act, Human Rights Act (Accessibility) Use appropriate disclaimers and take action to address platform weaknesses. Fear of inappropriate behaviour leading to Agency embarrassment. Ensure individuals authorized to use Social Media on behalf of the Agency are trained and understand the risks and legal obligations. Legal Reputational Mitigation/Approach Apply appropriate use guidelines available. (create if required) Keep content objective, balanced, informative and accurate. Post in both languages, reply in language of query. *Draft TBS External Use Guidelines, Feb 2010 www.strategyguy.com 22
    23. 23. Your Federal license to innovate “Innovation is about doing things differently in ways that are more effective and efficient. We need new ideas and ways of doing things, greater flexibility, more experimentation and better implementation. Deputy heads will foster a culture of innovation, both in the way they manage their organizations and in the way they serve and engage Canadians, through activities such as: • • • • building strong employee and managers’ networks; developing collaborative work environments; further reducing the “Web of Rules”; and experimenting with Web 2.0 technology, including GCPEDIA.” Clerk of the Privy Council, Wayne Wouters, 2010-11 Public Service Renewal Action Plan www.strategyguy.com 23
    24. 24. Toolbox www.strategyguy.com 24
    25. 25. Risk Mitigation Strategy 1. Review Social Media plans from Security, Information Management, Privacy and Official Language perspectives. 2. Review/revise or create communication processes that are fast and allow some autonomy 3. Ensure that goals are well understood by all internal participants 4. Assign responsibility for social media scanning, interventions, and evaluation 5. Adapt social media guidelines for employee use www.strategyguy.com 25
    26. 26. The Five Habits of Highly Effective Hives 1. Remind members of their shared interests and foster mutual respect, so they work together productively. 2. Explore diverse solutions to the problem, to maximize the group's likelihood of uncovering an excellent option. 3. Aggregate the group's knowledge with frank debate 4. Minimize the leader's influence on the group's thinking. 5. Balance interdependence (information sharing) and independence (absence of peer pressure) among the group's members. http://blogs.hbr.org/cs/2010/11/the_five_habits_of_highly_effe.html www.strategyguy.com 26
    27. 27. Principles of Change 1. Ask permission and beg forgiveness 2. One conversation at a time 3. Assume good faith 4. Don’t take a no from someone that cant give you a yes. Michele Weslander, Intellipedia 5. Be patient 6. Respect many points of view 7. Communicate openly www.strategyguy.com 27
    28. 28. Some Policy Resources GCPEDIA (search Web 2.0 toolkit, policy, social media) www.gcpedia.gc.ca (internal to GC) University of Albany, Center for Technology in Government Designing Social Media Policy for Government (PDF) Social Media Sub Council http://govsocmed.pbworks.com/w/page/15060420/FrontPage Social Media Today http://www.socialmediatoday.com/SMC/155843 Social Media Governance http://socialmediagovernance.com/policies.php The Policy Tool http://policytool.net/ www.strategyguy.com 28
    29. 29. CDC Toolkit www.strategyguy.com 29
    30. 30. Collaborative Platforms What other platforms do you use? www.strategyguy.com 30
    31. 31. Resources to explore National Collaborating Centre • Knowledge Management background paper • PH Dialogue site #w2p on twitter for Ottawa PS web 2.0 community http://www.delicious.com/thomkz/PHAC Clay Shirky • Institutions vs collaboration video • Here comes everybody book Macrowikinomics: Rebooting the Economy • Don Tapscott and Anthony Williams www.strategyguy.com 31
    32. 32. Discussion www.strategyguy.com 32
    33. 33. Discussion Questions Who do you share common goals with? What new ways to share knowledge could you try? Why should we collaborate? When can you start learning? How will you build consensus on the critical issues? (what are the critical issues?) www.strategyguy.com 33

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