The first presentation will be 30 minutes on the Culture of Collaboration where I will draw upon my extensive research and experience with large scale collaboration (GCPEDIA), to share learning and help attendees understand the shifts in behavior and ethos that accompany Web 2.0 and Social Media. The intent is to help establish a positive foundation for continued improvements in Knowledge Sharing and to equip attendees with some tools to make change happen in their sphere of influence.
The rise of the civic/social entrepreneur Image By Felix Burton (Flickr: Change) [CC-BY-2.0 (www.creativecommons.org/licenses/by/2.0)], via Wikimedia Commons
I want to preface this by saying we learned most of what we need in kindergarden.
http://healthit.hhs.gov/blog/faca/index.php/2009/11/19/aneesh-chopra-reflects-on-progress-to-date-what-is-to-come/#mu November 2009Aneesh Chopra HIT Standards Committee’s Implementation Workgroup is now closed for comment
Forces of light vs forces of suck Doug vs CC Beliefs OSS is good OSS is a way of life COTS is what we should buy OSS is crappy for real people Types of people Evangelists Converts Questioning masses Fundamentalists
http://commons.wikimedia.org/wiki/File:Toolbox.jpg Best practices Examples and stories Planning guides
Chaos is your friend Power vacuums are great opportunities for change
Thom Kearney culture of collaboration PHAC KE Forum Nov 2010
Culture of Collaboration
Foundations for knowledge exchange.
PHAC Knowledge Exchange Forum, November 24, 2010
Thom Kearney, @thomkearney www.nusum.wordpress.com
3. Culture of Collaboration
5. Federal license to innovate
6. Toolbox ideas
My Social Media
• Taking notes everyone can see
• Narrating your work
• Sharing little discoveries
• Sharing pictures of my dogs
• Sharing videos of my dogs
and other stuff
• Testing hypothesis
• Sharing knowledge
• Sharing detailed status updates
• My on-line resume
• Broad work network
• The only bookmarks
• Family and friends
• Shared creation of documents
• Project specific collab sites
• Calendar and travel sharing
Are you involved in, or do you influence
the creation of knowledge content?
A. Directly involved
C. Not involved
Do you have experience with any
of the following? Choose all that apply.
A. Social Networks:
B. Knowledge Exchange Networks
(on line document sharing, wiki, forums, etc)
C. Blogging or Microblogging: Wordpress, Blogger, Twitter,etc
D. Internal document management, shared drives, etc.
Social media are part of a significant social
change globally, gov2.0, ehealth…
Shift from consumption of media to participation
in content creation
Emergence of new patterns of behavior?
• Cognitive surplus and the power of massive
• The most connected society is now connecting
environment has never been
more complex or dynamic.
Conversations are occurring
all over the place. You no
longer have control of your
You can trade the perception
of control for real influence.
You and your
The way we do/see things around here.
The work you do.
… a recursive process where two or more people or organizations work
together in an intersection of common goals — for example, an
intellectual endeavor that is creative in nature—by sharing knowledge,
learning and building consensus… Wikipedia
• Common goals
• Sharing knowledge
• Building consensus
Small Group Collaboration
Idealized Health Care Ecosystem
Opportunities to learn?
Research & New
What’s it really look like?
With whom do you collaborate now?
Groups of patients
A Collaborative Culture is:
B. Common purpose
C. Open by default
E. All of the above
You learned most of what you need to know in Kindergarten.
How collaborative is your culture?
In your experience, which of these exist in your organization?
Mistakes are an opportunity to learn
Rigorous feedback & accountability
Narrate your work
C. Open by Default
Why not share?
Shared understanding & common goals
B. Common Purpose
Desire to innovate
Learning is purpose
Focus on progress
People and Beliefs
We MUST manage everything!
We Can’t manage anything.
The big nasties
1. Illusion of control
2. FUD (fear, uncertainty and distrust)
3. Legislated fragmentation
4. Insert your nasty here
Web 2.0 is a lighting rod for risk
Common Look & Feel
Values and Ethics
Access to Information
Risk Management Summary
Follow principles that
will reduce risk:
• Be professional
• Be transparent
• Be accountable
•Do no harm
Breach of internal enterprise
or corporate policy (See policy
Revise internal policies
Open platforms may not
comply with Official
Languages Act, Privacy Act,
Human Rights Act
Use appropriate disclaimers and take
action to address platform weaknesses.
Fear of inappropriate
behaviour leading to Agency
Ensure individuals authorized to use
Social Media on behalf of the Agency are
trained and understand the risks and legal
Apply appropriate use guidelines available.
(create if required)
Keep content objective, balanced,
informative and accurate. Post in both
languages, reply in language of query.
*Draft TBS External Use Guidelines, Feb 2010
Your Federal license to innovate
“Innovation is about doing things
differently in ways that are more effective
and efficient. We need new ideas and ways
of doing things, greater flexibility, more
experimentation and better implementation.
Deputy heads will foster a culture of innovation, both in the way they manage their organizations
and in the way they serve and engage Canadians, through activities such as:
building strong employee and managers’ networks;
developing collaborative work environments;
further reducing the “Web of Rules”; and
experimenting with Web 2.0 technology, including GCPEDIA.”
Clerk of the Privy Council, Wayne Wouters, 2010-11 Public Service
Renewal Action Plan
Risk Mitigation Strategy
Review Social Media plans from Security, Information
Management, Privacy and Official Language
Review/revise or create communication processes that
are fast and allow some autonomy
Ensure that goals are well understood by all internal
Assign responsibility for social media scanning,
interventions, and evaluation
Adapt social media guidelines for employee use
The Five Habits of Highly
1. Remind members of their shared interests and foster
mutual respect, so they work together productively.
2. Explore diverse solutions to the problem, to maximize
the group's likelihood of uncovering an excellent option.
3. Aggregate the group's knowledge with frank debate
4. Minimize the leader's influence on the group's thinking.
5. Balance interdependence (information sharing) and
independence (absence of peer pressure) among the
Principles of Change
1. Ask permission and beg forgiveness
2. One conversation at a time
3. Assume good faith
4. Don’t take a no from someone that cant
give you a yes. Michele Weslander, Intellipedia
5. Be patient
6. Respect many points of view
7. Communicate openly
Some Policy Resources
GCPEDIA (search Web 2.0 toolkit, policy, social media)
www.gcpedia.gc.ca (internal to GC)
University of Albany, Center for Technology in Government
Designing Social Media Policy for Government (PDF)
Social Media Sub Council
Social Media Today
Social Media Governance
The Policy Tool
What other platforms do you use?
Resources to explore
National Collaborating Centre
• Knowledge Management background paper
• PH Dialogue site
#w2p on twitter for Ottawa PS web 2.0 community
• Institutions vs collaboration video
• Here comes everybody book
Macrowikinomics: Rebooting the Economy
• Don Tapscott and Anthony Williams
Who do you share common goals with?
What new ways to share knowledge
could you try?
Why should we collaborate?
When can you start learning?
How will you build consensus on the
critical issues? (what are the critical issues?)