Collaboration success factors and an example from twitter One of the creators of GCPEDIA will talk about key success factors for collaboration and provide an example of how micro blogging can provide real value. DRDC Workshop March 23, 2011Toronto via WebEx 9:15-9:30 Thom Kearney @thomkearneywww.strategyguy.com
Recent Background TBS GCPEDIA - Knowledge and People for the Public Service Consulting CIHI Knowledge Sharing Exploring the need for a National ST&E network PHAC Knowledge Exchange and Dissemination Agriculture Knowledge, Innovation and Collaboration Support Strategy Academic Paper: Complexity theory and social media for knowledge networks in Canadian Health 2 5/17/2011 www.strategyguy.com 2008 2011
Social network 5/17/2011 www.strategyguy.com 4
Common issues Knowledge translation takes too long. Resources are limited and challenges are complex – we cannot afford duplication. Knowledge is leaving for the golf course… Maybe we can do better if we collaborate? 5/17/2011 www.strategyguy.com 5
Collaborative culture? 5/17/2011 www.strategyguy.com 6 GET AWAY FROM MY PUDDLE! Can we share? This image depicts a typical reaction when asked to collaborate.
Work it out 5/17/2011 www.strategyguy.com 7 Collaboration is diverse individuals working together to solve a common problem. It is hard work and its not always pretty.
Keys for success 8 These are things you have to do. Trust CommonPurpose Open Communication 5/17/2011 www.strategyguy.com
Collaborative behaviours Increasing cost and commitment Adapted from Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky, 2008 5/17/2011 www.strategyguy.com 9
Example: Fail fast 10 5/17/2011 www.strategyguy.com Trying to improve collaboration I had a “bright idea” so I posted in to my blog and tweeted about it. Some friends thought it was good Others were not so sure They pointed me to an expert And then someone unknown to me, changed my thinking. Who pushed me to look deeper. This conversation took place on word press and twitter over 10 days and unknown time zones. Winter 2010.
Example: The power of micro blogging and a loosely coupled network. 17/05/2011 KICSS 11 Direct Messages (private tweets) As part of a project an issue of interpretation arose and I needed to get an idea of current practice. Note the response times. March 16, 2011 Start
Summary Make knowledge sharing a by-product of regular work. Numbers matter: make it easy for people to join and participate. It is about people and attitude more than technology:
Share to cooperate & collaborate
Common purpose, openness, trust and, lots of communication.
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Thank You www.nusum.wordpress.com 13 5/17/2011 www.strategyguy.com
Resources “The best way to predict the future is to invent it.” Alan Kay Thom Kearney firstname.lastname@example.org www.strategyguy.com 14 5/17/2011 www.strategyguy.com
The Five Habits of Highly Effective Hives Remind members of their shared interests and foster mutual respect, so they work together productively. Explore diverse solutions to the problem, to maximize the group's likelihood of uncovering an excellent option. Aggregate the group's knowledge with frank debate Minimize the leader's influence on the group's thinking. Balance interdependence (information sharing) and independence (absence of peer pressure) among the group's members. http://blogs.hbr.org/cs/2010/11/the_five_habits_of_highly_effe.html 15 5/17/2011 www.strategyguy.com
16 Things to do Find a new conversation online that is relevant to you. (twitter #research) Search for and join some communities that already exist in your area of interest Learn – Create – Share Look for similarities instead of differences 5/17/2011 www.strategyguy.com
Favorite Quote "Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it. “ Samuel Johnson (Boswell's Life of Johnson) 17 5/17/2011 www.strategyguy.com
Principles www.strategyguy.com 18 Be professional Be transparent Most challenging for some Be accountable Be respectful Do no harm 5/17/2011