Change, communication and collaboration

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The slides that supported a recent event I participated in. Illustrated with lots picture of dogs.

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Change, communication and collaboration

  1. 1. Getting to WE All Staff, November 29, 2013 Thom Kearney @thomkearney www.strategyguy.com thom.kearney@rowanwood.ca 1
  2. 2. Agenda: Introductions Change Communication Collaboration Exercise Wrap up 2
  3. 3. Introductions @thomkearney 3
  4. 4. 1980’s 1990’s 2000’s 2010’s Advertising, Teaching & Learning Clue train manifesto, Web 1.0 Change consulting, PS EX2 Gov 2.0, Everything is miscellaneous My Journey
  5. 5. November 2013 Professional Network 5
  6. 6. The Prism 6
  7. 7. What Shape are You? 7
  8. 8. The nature of change 8
  9. 9. 1. Change is inevitable 2. A desire to improve and grow 3. An open mind Assumptions
  10. 10. Change: To become different, or make something or somebody different. Source: Encarta® World English Dictionary, North American Edition 10
  11. 11. Change is constant 11
  12. 12. Change can be dramatic 12
  13. 13. Change can be gradual 13
  14. 14. Internal or external 14
  15. 15. Change is threatening 15
  16. 16. A little scary 16
  17. 17. Change is about people 17
  18. 18. 1. The only constant in life 2. Dramatic or gradual 3. Internal or external 4. Threatening & scary 5. Ultimately about people Nature of change 18
  19. 19. 7 Strategies for adapting to change
  20. 20. 1. Self Awareness
  21. 21. 2. Spheres of Influence 21
  22. 22. Spirit Mind Body 3. Create Balance 22
  23. 23. • PS Code: • • • • • Democracy Respect Integrity Stewardship Excellence • Professionalism • Continuous improvement • Personal values 4. Use your values 23
  24. 24. 5. Be flexible 24
  25. 25. Think Feel Do Repeat & Learn 6. Continuously Improve 25
  26. 26. 7. Be curious 26
  27. 27. Summary 1. 2. 3. 4. 5. 6. 7. Be self aware Spheres of influence Create balance Remember your values Be flexible Continuously improve Be curious 27
  28. 28. Be the Change 28
  29. 29. Opportunity Brainstorm How can you be the change? 29
  30. 30. Communication 30
  31. 31. 31
  32. 32. Perceptual barrier encode sender Decide what to say and how to say it. transmit Select and use a particular vehicle or vehicles for the message. receiver feedback Communication Model 32
  33. 33. What do you see? 33
  34. 34. Some people say that communication is 10% words, 30% sound and 60% body encode sender The effectiveness of the message (encode), depends on how well it relates to receiver's interests. transmit The effectiveness of the vehicle used, (transmit) depends upon its ability to reach the receiver. Model - Sending 34
  35. 35. Perceptual barrier Message Ethos - Credibility • We must first be physically exposed to the message • If it relates to what we care about, we may perceive it Pathos - Emotion Logos - Logic • receiver If its important to us we may remember it and act on it Model - Receiving Hear Interpret Evaluate 35
  36. 36. 5 listening pointers 1.Care enough 2.Use your extra brain 3.Withhold judgment 4.Manage your reaction 5.Empathize 30/11/2013 Rowanwood - ARMA: Bridging the Gap 36
  37. 37. Yes but… However… On the other hand… Squirrel! Listening - Killer Phrases 37
  38. 38. 1. Be hard on the issue, soft on the person. 2. Have a dialogue rather than a discussion. Peter M. Senge, The Fifth Discipline: The Art & Practice of the Learning Organization Conversations
  39. 39. Diverge Create Choices Dialogue Converge Make Choices Discussion Dialogue & Discussion 39
  40. 40. Are you a positive deviant? 40
  41. 41. Opportunity Brainstorm How can you improve divisional communication without generating more email? 41
  42. 42. Collaboration 42
  43. 43. “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin Why collaborate? 43
  44. 44. How do you collaborate?
  45. 45. Adapted from Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky, 2008 3 Types of Collaboration 45
  46. 46. Purpose Open Trust Communication Collaborative Culture 46
  47. 47. You and I Culture is us 47
  48. 48. Opportunity Brainstorm How can you make your sphere of influence more collaborative? 48
  49. 49. Exercise 49
  50. 50. Let’s build a spaceship!
  51. 51. Instructions 51
  52. 52. Dialogue 52
  53. 53. Wrap UP
  54. 54. • Change is emotional • Perception is variable • Dialogue and Discussion Summary 54
  55. 55. • Positive deviance • Learning is fun • Celebrate ! Summary 55
  56. 56. • Walk the talk • Create sense of urgency • Build consensus and enthusiasm • Communicate, communicate, communicate Leadership of change 56
  57. 57. Story 57
  58. 58. When I go back to the office I will: A. Change at least one thing in my routine B. Experiment with new ways of working C. Reinvent myself D. Do nothing Good luck on your journey 58
  59. 59. Thank you @thomkearney www.strategyguy.com Thom.Kearney@Rowanwood.ca 59

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