FedRooms Traveler Overview


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  • FedRooms Traveler Overview

    2. 2. What is FedRooms?
    3. 3. <ul><li>FedRooms is the official government-wide, government-sponsored lodging program, in support of the President’s Management Agenda simplifying the lodging process for federal travelers and saving the government money </li></ul><ul><li>FedRooms negotiates hotel rates on behalf of the federal government in markets where government travelers need to stay </li></ul><ul><li>FedRooms is your hotel program. </li></ul>
    4. 4. Who can use FedRooms?
    5. 5. <ul><li>FedRooms was designed for all federal employees. </li></ul><ul><li>FedRooms is available to all federal government employees—military and civilian—on official travel </li></ul><ul><li>When can I use the FedRooms Rate? </li></ul><ul><li>Federal government employees can always use the FedRooms Rate when on official travel </li></ul><ul><li>The FedRooms Rate can be used for federal travelers on leisure travel* </li></ul><ul><li>The FedRooms Rate can be used by federal travelers for small groups and meetings of up to 25 people* </li></ul><ul><li>The FedRooms Rate can be used by government contractors and state employees on official travel* </li></ul><ul><li>* Rates available at select FedRooms properties – see advanced search at fedrooms.com. </li></ul>
    6. 6. Why does FedRooms exist?
    7. 7. <ul><li>The federal government (including the Department of Defense) spends more than $2 billion on hotels every year. </li></ul><ul><li>FedRooms leverages overall buying power to negotiate the best hotel rates on behalf of the federal government. The program is available for all federal and military employees . </li></ul>
    8. 8. What does FedRooms offer?
    9. 9. <ul><li>More than 5,000 hotels in more than 1,600 cities around the world </li></ul><ul><ul><li>Significant increase from 636 hotels in 2004 </li></ul></ul><ul><li>Flexibility to add hotels in cities that meet travelers needs </li></ul><ul><ul><li>Nomination link on fedrooms.com </li></ul></ul><ul><li>A renowned help desk to answer program-related questions </li></ul>
    10. 10. With more than 90 hotel chains represented in the program, FedRooms offers travelers choices 3 Luxury Resorts/LXR 2 JW Marriott 2 Renaissance Hotels and Resorts 6 Fairfield Inn by Marriott 25 Millennium Hotels and Resorts 8 Wyndham 19 Intercontinental 63 Sheraton 58 Embassy Suites 122 DoubleTree 82 Crowne Plaza 141 Hilton Hotels and Resorts 138 Radisson Worldwide 324 Holiday Inn 521 Hampton Inn
    11. 11. The FedRooms rate and the “government” rate are not the same. <ul><li>FedRooms rates are negotiated specifically for federal government travelers. </li></ul><ul><ul><li>Hotels must agree to the program terms & conditions </li></ul></ul><ul><ul><li>FedRooms will assist in holding hotels accountable </li></ul></ul><ul><li>“ Government” rates are unmanaged, and are determined by each hotel </li></ul><ul><ul><li>15 percent of “government” rates are over per diem </li></ul></ul><ul><ul><li>May have hidden fees and cancellation policies that add up to a bigger bill at checkout </li></ul></ul>
    12. 12. The FedRooms Rate guarantee <ul><li>Rates are at or below per diem </li></ul><ul><li>Travelers can cancel a reservation until 4pm on the day of arrival without penalty </li></ul><ul><li>No hidden costs or penalties are attached to the Rate </li></ul><ul><li>Travelers will not be charged for early check-out </li></ul>
    13. 13. FedRooms provides financial risk aversion: No Hidden Fees * Until 4PM (or later) day of arrival Every rate in the FedRooms program meets the criteria outlined above, and is monitored for compliance. Other rates are unmanaged (GOV, AAA, etc.), offering travelers no guarantees. * 4PM or later day of arrival $0 $0 - $365 Total “Hidden Fee” Risk $0 $0 - $40 Parking Fee (no car) $0 $0 - $75 Flat City Tax $0 $0 - $100 Early Departure Fee $0 $0 - $50 Booking Fee $0 * $0 - $100 Change/Cancellation Fee FedRooms Rate Merchant Models and Gov Rate Per Night Charge
    14. 14. The FedRooms rate versus the government rate—How do they compare?
    15. 15. How can travelers access the FedRooms Rate? <ul><li>Access to the FedRooms Rate is available through all booking channels </li></ul><ul><li>Always book according to your agency’s travel policy </li></ul>
    16. 16. <ul><li>1. Look and book through www.fedrooms.com </li></ul><ul><ul><li>97% of hotels listed have link to online booking </li></ul></ul>
    17. 17. Hotel search on fedrooms.com Search for hotels by metro, city, or airport Filter search results
    18. 18. Search results on fedrooms.com Direct access to hotel inventory with Book It button
    19. 19. Link from fedrooms.com to hotel inventory Search for FedRooms rate availability directly through link to property website
    20. 20. <ul><li>2 . Online booking tool selected by your agency </li></ul><ul><ul><li>FedRooms properties display first in search results </li></ul></ul><ul><ul><ul><li>1. Select the FedRooms property </li></ul></ul></ul><ul><ul><ul><li>2. Choose the FedRooms rate </li></ul></ul></ul>
    21. 21. Online booking tools Step 1: Choose FedRooms property
    22. 22. Online booking tools (continued) Step 2: Choose FedRooms rate
    23. 23. <ul><li>3. Hotel-direct reservations </li></ul><ul><ul><li>Call the hotel directly </li></ul></ul><ul><ul><ul><li>Insist on the FedRooms rate; the government rate is not the same </li></ul></ul></ul>
    24. 24. <ul><li>4. Agency-specific travel agencies </li></ul><ul><ul><li>Call your Travel agency </li></ul></ul><ul><ul><ul><li>Insist on the FedRooms rate; the government rate is not the same </li></ul></ul></ul>
    25. 25. <ul><li>Verify that hotel is one of the 66% that offers LRA, or last room available, rates. 34% of FedRooms hotels offer rates that are NLRA, or non-last room available. </li></ul><ul><ul><li>NLRA rates give hotels the flexibility to extend FedRooms Rate in competitive markets </li></ul></ul><ul><ul><li>Properties offering NLRA rates designate a percentage or number of standard rooms available at FedRooms rate </li></ul></ul><ul><li>Book lodging directly via www.fedrooms.com (when policy allows). </li></ul><ul><li>If booking directly through a travel agency, online booking tool, or hotel, ask to speak to the supervisor/manager. </li></ul><ul><li>Contact FedRooms at [email_address] so the FedRooms team can resolve the issue </li></ul>What should you do if you ask for the FedRooms rate, but don’t get it?
    26. 26. How can travelers get involved?
    27. 27. <ul><li>Always use the FedRooms Rate in order to strengthen the program in the future. </li></ul><ul><li>Submit your comments or suggestions via the survey on fedrooms.com and/or the help desk. </li></ul><ul><li>Invite travelers in your agency to participate in upcoming FedRooms 101 training sessions. Information is posted on fedrooms.com. </li></ul><ul><li>Provide access to internal communication vehicles for program updates and information. </li></ul><ul><li>Insist on the FedRooms Rate every time you travel. If you have difficulty getting the rate, or have feedback about your experience, contact our help desk. </li></ul>
    28. 28. <ul><li>FedRooms Contact Information </li></ul><ul><li>Phone: 1-800-226-1741 </li></ul><ul><li>Email: hotels@fedrooms.com </li></ul><ul><li>Website: www.fedrooms.com </li></ul><ul><li>This is your program. </li></ul><ul><li>Help us make it work for you! </li></ul>