Whycompanies need a mobile strategy?A Partner for Growth Thomas Hofstetter CEO, Points Groupinnovative – practical – dedicated www.PointsGroupLLC.com
More Time Spent on Mobile vs. Web Facebook mobile users are 2X more active than desktop users. Source: Gartner Research; Smartphone, Tablet, and PC Forecast, December 2010.
Device Growth Is Exploding, Driven By Consumers Source: Gartner Research; Smartphone, Tablet, and PC Forecast, December 2010.
Tablets Are Forcing IT To Rapidly Reshape Policies CIOs Surveyed on Tablet Usage Employee- Purchased for Employees Not Allowed owned Morgan Stanley, “Tablet Demand and Disruption”, February 14, 2011.
IPad Dominant TodayNot Tomorrow Gartner Group, 2011 http://www.gartner.com/it/page.jsp?id=1622614 Comscore 2010 Mobile Year in Review
No Dominant Mobile Platform Gartner Group, 2011 http://www.gartner.com/it/page.jsp?id=1622614 Comscore 2010 Mobile Year in Review
An Industry Convergence Is HappeningTouch-based navigation and HTML5 are changing how we access data Tablets Smartphones Laptops
CUSTOMER SATISFACTION SOLUTIONSQuality of Service Improvement Plans Staff Communication Training Communication Manual Quarterly Analysis CRM Process Integration Healthcare Solution
NOTIFICATIONMESSENGERCOMMUNICATION2 - Automated notification via SMS, telephone, voice mail and email - Interactive Notification Capabilities - Appointment confirmation - Automated voice messages in English, Spanish, German and French - Easy and intuitive setup ! Cost Savings Improve Service Improve Communication
CAMPAIGN ROICALCULATORHOW EFFICIENT IS YOUR MARKETING? - Measure effectiveness of campaigns - Integrates with Search Engine Marketing - Measures online and offline campaigns - Online reporting in real-time - Know how many clients called from a campaign - Monitor Quality of calls ! Improve Decision Making Maximize Marketing Budget Improve ROI
CATCH BASINANALYZERWHERE IS THE GROWTH OPPORTUNITY? - Determine Demographic Patterns of high and low performing locations - Determine customer catch basin for your business locations and corporate averages - Understand your client base - Find locations for expansion based on demographic patterns ! Improve Decision Making Maximize Investment Dollars Improve quality of new locations