Emotional Intelligence


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Presentation by Joyce Brown 10/12/08

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Emotional Intelligence

  1. 1. IHM Manager’s Network Emotional Intelligence Joyce Brown Balkello Consulting
  2. 2. Emotional Intelligence - Definitions <ul><li>‘ A type of social intelligence that involves the ability to monitor one’s own emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ </li></ul><ul><li>Salovey & Mayer 1990 </li></ul>
  3. 3. Emotional Intelligence - Definitions <ul><li>‘ The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships’ </li></ul><ul><ul><ul><li>(Goleman 1999) </li></ul></ul></ul>
  4. 4. Why Does EI Matter? <ul><li>‘ For star performers in all jobs, in every field, emotional competence is twice as important as purely cognitive abilities’ </li></ul><ul><li>‘ For success at the highest levels, in leadership positions, emotional competence accounts for virtually the entire advantage’ </li></ul><ul><ul><ul><ul><ul><li>Goleman – Hay/McBer research </li></ul></ul></ul></ul></ul>
  5. 5. Why Are Managers ‘Derailed’ <ul><li>Rigidity </li></ul><ul><li>Poor relationships </li></ul>
  6. 6. Misconceptions About EI <ul><li>EI does not mean merely ‘being nice’ </li></ul><ul><li>EI does not mean giving free reign to feelings </li></ul><ul><li>Women are not ‘smarter’ than men when it comes to EI </li></ul><ul><li>Our level of EI is not fixed genetically </li></ul>
  7. 7. Emotional Intelligence and Emotional Competence <ul><li>5 Dimensions of Emotional Intelligence: </li></ul><ul><li>Self Awareness </li></ul><ul><li>Self Regulation </li></ul><ul><li>Self Motivation </li></ul><ul><li>Empathy </li></ul><ul><li>Social Skills </li></ul>
  8. 8. Emotional Competencies <ul><li>Self Awareness </li></ul><ul><ul><ul><li>Emotional Awareness </li></ul></ul></ul><ul><ul><ul><li>Accurate Self Assessment </li></ul></ul></ul><ul><ul><ul><li>Self Confidence </li></ul></ul></ul>
  9. 9. Emotional Competencies <ul><li>Self –Regulation </li></ul><ul><ul><li>Self- Control </li></ul></ul><ul><ul><li>Trustworthiness </li></ul></ul><ul><ul><li>Conscientiousness </li></ul></ul><ul><ul><li>Adaptability </li></ul></ul><ul><ul><li>Innovation </li></ul></ul>
  10. 10. Emotional Competencies <ul><li>Social Skills </li></ul><ul><ul><li>Influence </li></ul></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Leadership </li></ul></ul><ul><ul><li>Change Catalyst </li></ul></ul><ul><ul><li>Conflict Management </li></ul></ul><ul><ul><li>Building Bonds </li></ul></ul><ul><ul><li>Collaboration and Cooperation </li></ul></ul><ul><ul><li>Team Capabilities </li></ul></ul>
  11. 11. Emotional Intelligence and Emotional Competencies <ul><li>‘ The ingredients for outstanding performance require only that we have strengths in a given number of these competencies, typically, at least six or so, and that the strengths be spread across all five areas of emotional intelligence.’ </li></ul><ul><ul><li>Goleman 1998 </li></ul></ul>
  12. 12. Principles Of Emotional Intelligence <ul><li>Emotion is information – mainly about people and not about ‘moods’ </li></ul><ul><li>We can try and ignore emotion but it doesn’t work </li></ul><ul><li>We can try and hide emotion but we aren’t as good at it as we think </li></ul><ul><li>Decisions must incorporate emotion to be effective </li></ul><ul><li>Emotions follow logical patterns </li></ul>
  13. 13. Emotional Intelligence 1 – Identify Emotion Become aware of emotions Express emotions 2 – Use Emotion Let emotions Influence thinking Match emotion to the task 3 – Understand Emotion Find out what emotions mean 4. Manage Emotion Stay open to emotions Integrate emotions into thinking The 4 Skills of Emotional Intelligence
  14. 14. 1. Identifying Emotions <ul><li>Skilful </li></ul><ul><li>Knows what people feel </li></ul><ul><li>Will talk about feelings </li></ul><ul><li>Can show how they feel </li></ul><ul><li>Expresses feelings when upset </li></ul><ul><li>Smiles when happy or pleased </li></ul><ul><li>Reads people accurately </li></ul><ul><li>Good at recognising own feelings </li></ul><ul><li>Not Skilful </li></ul><ul><li>Misreads people’s emotions </li></ul><ul><li>Doesn’t talk about feelings </li></ul><ul><li>Never shows feelings </li></ul><ul><li>Doesn’t know how to express feelings </li></ul><ul><li>Maintains neutral expression </li></ul><ul><li>Fails to identify how others feel </li></ul><ul><li>Misunderstands own feelings </li></ul>
  15. 15. 2.Using Emotions <ul><li>Skilful </li></ul><ul><li>Creative thinker </li></ul><ul><li>Inspires people </li></ul><ul><li>Focuses on what’s </li></ul><ul><li>important when emotions </li></ul><ul><li>are strong </li></ul><ul><li>Emotions improve thinking </li></ul><ul><li>Can feel what others are feeling </li></ul><ul><li>Feelings help to inform and change beliefs and opinions </li></ul><ul><li>Not Skilful </li></ul><ul><li>Practical and concrete </li></ul><ul><li>Doesn’t motivate others </li></ul><ul><li>Forgets what’s important when upset </li></ul><ul><li>Feelings are flat or distracting </li></ul><ul><li>Emotions are self absorbed and not influenced by other’s feelings </li></ul><ul><li>Beliefs and opinions are unchanged by emotions </li></ul>
  16. 16. De Bono’s 6 Thinking Hats <ul><li>White (neutral) </li></ul><ul><li>Green (ideas, creativity) </li></ul><ul><li>Yellow (sunny, positive) </li></ul><ul><li>Black (negative, critical) </li></ul><ul><li>Red (emotions, gut feelings) </li></ul><ul><li>Blue (overview, process) </li></ul>
  17. 17. 3.Understanding Emotions <ul><li>Skilful </li></ul><ul><li>Makes correct assumptions about people </li></ul><ul><li>Knows the right thing to say </li></ul><ul><li>Makes good predictions about what people may feel </li></ul><ul><li>Has rich emotional vocabulary </li></ul><ul><li>Understands conflicting emotions </li></ul><ul><li>Not Skilful </li></ul><ul><li>Misunderstands people </li></ul><ul><li>Gets on people’s nerves </li></ul><ul><li>Is surprised by how people feel </li></ul><ul><li>Finds it hard to explain feelings </li></ul><ul><li>Experiences on-or-off emotions with few shades of gray </li></ul>
  18. 18. 4. Managing Emotions <ul><li>Skilful </li></ul><ul><li>Emotions focus attention </li></ul><ul><li>Can manage own feelings </li></ul><ul><li>Can manage others feelings </li></ul><ul><li>Is open to one’s feelings and the feelings of others </li></ul><ul><li>Leads a rich emotional life </li></ul><ul><li>Inspires other people </li></ul><ul><li>Not Skilful </li></ul><ul><li>Emotions are distracting </li></ul><ul><li>Is a slave to passions </li></ul><ul><li>Has no intentional impact on others (unintentional) </li></ul><ul><li>Shuts off feelings </li></ul><ul><li>Leads an emotionally impoverished life </li></ul><ul><li>Cannot connect with other people </li></ul>
  19. 19. Changing A Negative Mood <ul><li>Future Pace </li></ul><ul><li>Visualisation </li></ul><ul><li>Remember a joke </li></ul><ul><li>Catastrophise the event </li></ul><ul><li>Change your body language </li></ul><ul><li>Take a brisk walk </li></ul><ul><li>Write it down </li></ul>
  20. 20. Ask The Right Questions <ul><li>How do you feel? How strongly? </li></ul><ul><li>What are you thinking about? </li></ul><ul><li>How are these feelings influencing your thoughts? </li></ul><ul><li>Why do you feel this way? </li></ul><ul><li>What was the cause? How have these feelings progressed? How will they change further? </li></ul>
  21. 21. Ask The Right Questions <ul><li>What can you do with the emotions? Do they need to be modified? </li></ul><ul><li>How can you manage these feelings so they are used adaptively in decision making and in motivating behaviour? </li></ul>