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Emotional Intelligence

Emotional Intelligence



Presentation by Joyce Brown 10/12/08

Presentation by Joyce Brown 10/12/08



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    Emotional Intelligence Emotional Intelligence Presentation Transcript

    • IHM Manager’s Network Emotional Intelligence Joyce Brown Balkello Consulting
    • Emotional Intelligence - Definitions
      • ‘ A type of social intelligence that involves the ability to monitor one’s own emotions, to discriminate among them and to use the information to guide one’s thinking and actions’
      • Salovey & Mayer 1990
    • Emotional Intelligence - Definitions
      • ‘ The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships’
          • (Goleman 1999)
    • Why Does EI Matter?
      • ‘ For star performers in all jobs, in every field, emotional competence is twice as important as purely cognitive abilities’
      • ‘ For success at the highest levels, in leadership positions, emotional competence accounts for virtually the entire advantage’
              • Goleman – Hay/McBer research
    • Why Are Managers ‘Derailed’
      • Rigidity
      • Poor relationships
    • Misconceptions About EI
      • EI does not mean merely ‘being nice’
      • EI does not mean giving free reign to feelings
      • Women are not ‘smarter’ than men when it comes to EI
      • Our level of EI is not fixed genetically
    • Emotional Intelligence and Emotional Competence
      • 5 Dimensions of Emotional Intelligence:
      • Self Awareness
      • Self Regulation
      • Self Motivation
      • Empathy
      • Social Skills
    • Emotional Competencies
      • Self Awareness
          • Emotional Awareness
          • Accurate Self Assessment
          • Self Confidence
    • Emotional Competencies
      • Self –Regulation
        • Self- Control
        • Trustworthiness
        • Conscientiousness
        • Adaptability
        • Innovation
    • Emotional Competencies
      • Social Skills
        • Influence
        • Communication
        • Leadership
        • Change Catalyst
        • Conflict Management
        • Building Bonds
        • Collaboration and Cooperation
        • Team Capabilities
    • Emotional Intelligence and Emotional Competencies
      • ‘ The ingredients for outstanding performance require only that we have strengths in a given number of these competencies, typically, at least six or so, and that the strengths be spread across all five areas of emotional intelligence.’
        • Goleman 1998
    • Principles Of Emotional Intelligence
      • Emotion is information – mainly about people and not about ‘moods’
      • We can try and ignore emotion but it doesn’t work
      • We can try and hide emotion but we aren’t as good at it as we think
      • Decisions must incorporate emotion to be effective
      • Emotions follow logical patterns
    • Emotional Intelligence 1 – Identify Emotion Become aware of emotions Express emotions 2 – Use Emotion Let emotions Influence thinking Match emotion to the task 3 – Understand Emotion Find out what emotions mean 4. Manage Emotion Stay open to emotions Integrate emotions into thinking The 4 Skills of Emotional Intelligence
    • 1. Identifying Emotions
      • Skilful
      • Knows what people feel
      • Will talk about feelings
      • Can show how they feel
      • Expresses feelings when upset
      • Smiles when happy or pleased
      • Reads people accurately
      • Good at recognising own feelings
      • Not Skilful
      • Misreads people’s emotions
      • Doesn’t talk about feelings
      • Never shows feelings
      • Doesn’t know how to express feelings
      • Maintains neutral expression
      • Fails to identify how others feel
      • Misunderstands own feelings
    • 2.Using Emotions
      • Skilful
      • Creative thinker
      • Inspires people
      • Focuses on what’s
      • important when emotions
      • are strong
      • Emotions improve thinking
      • Can feel what others are feeling
      • Feelings help to inform and change beliefs and opinions
      • Not Skilful
      • Practical and concrete
      • Doesn’t motivate others
      • Forgets what’s important when upset
      • Feelings are flat or distracting
      • Emotions are self absorbed and not influenced by other’s feelings
      • Beliefs and opinions are unchanged by emotions
    • De Bono’s 6 Thinking Hats
      • White (neutral)
      • Green (ideas, creativity)
      • Yellow (sunny, positive)
      • Black (negative, critical)
      • Red (emotions, gut feelings)
      • Blue (overview, process)
    • 3.Understanding Emotions
      • Skilful
      • Makes correct assumptions about people
      • Knows the right thing to say
      • Makes good predictions about what people may feel
      • Has rich emotional vocabulary
      • Understands conflicting emotions
      • Not Skilful
      • Misunderstands people
      • Gets on people’s nerves
      • Is surprised by how people feel
      • Finds it hard to explain feelings
      • Experiences on-or-off emotions with few shades of gray
    • 4. Managing Emotions
      • Skilful
      • Emotions focus attention
      • Can manage own feelings
      • Can manage others feelings
      • Is open to one’s feelings and the feelings of others
      • Leads a rich emotional life
      • Inspires other people
      • Not Skilful
      • Emotions are distracting
      • Is a slave to passions
      • Has no intentional impact on others (unintentional)
      • Shuts off feelings
      • Leads an emotionally impoverished life
      • Cannot connect with other people
    • Changing A Negative Mood
      • Future Pace
      • Visualisation
      • Remember a joke
      • Catastrophise the event
      • Change your body language
      • Take a brisk walk
      • Write it down
    • Ask The Right Questions
      • How do you feel? How strongly?
      • What are you thinking about?
      • How are these feelings influencing your thoughts?
      • Why do you feel this way?
      • What was the cause? How have these feelings progressed? How will they change further?
    • Ask The Right Questions
      • What can you do with the emotions? Do they need to be modified?
      • How can you manage these feelings so they are used adaptively in decision making and in motivating behaviour?