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1. Discovery of limitations (2 weeks)• Used web-based SMS tool• Participants could send/ receive text for free• Participants: 7 from the Shelter 4 from thestreets• Only 4 people used the service• Managed to get feedback from 2 participants•Discovered limitations to run a pilot service•Mobile phone have to have a little credit to send a free message•Getting feedback from participants on the streets is very difficult• Theoretically a good solution but in reality developmentintensive, expensive and time consuming.• It made us look for any other technical alternative
2. Co-creation (4 weeks)• Change technical platform to Twitter• Participants got support to be able to sendmessages (got a pre-paid SIM, unlimited SMS)• Participants: 5 from the Shelter• 1 person stop using the service after 2 weeks• 3 participants became core-users• Developed 3-steps of engagement• Sign up – select information - participation• Co-created with the core-users
3. Implementation (6 weeks)• Implement homeless SMS service at anexisting service provider•Participants signed up to Twitter by web• Participants got incentive of a lunchvoucher (£2)• Participants: 20 from The Connection(homeless day centre)• 3 person stop using the service• 1 person lost his phone• Got feedback from 14 participants• Discovered different types of user behavior patterns• Users need education of using the tool• 6 weeks are not sufficient to implement service to a big organization