Consumer rights protection nov2013

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consumer rights protection lecture by thira woratanarat Nov2013

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Consumer rights protection nov2013

  1. 1. Consumer Rights Protection Thira Woratanarat MD Department of Preventive and Social Medicine, Faculty of Medicine, Chulalongkorn University
  2. 2. The Principles of Consumer Rights • The modern consumer movement: 1960s “The Consumers' Association” in Britain • Ralph Nadir: consumer campaign in the US • John F Kennedy declared to the US Congress that consumers have four basic rights: “To safety, To be informed, To choose, To be heard”
  3. 3. 'Consumers International' added four more rights: • • • • The right to satisfaction of basic needs The right to redress The right to consumer education The right to a healthy environment
  4. 4. 2005
  5. 5. • • • • • • •
  6. 6. • •
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  10. 10. 1. 2.
  11. 11. 3. 4. 5.
  12. 12. • (Value) (Perception) • (Attitude)

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