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The IT Outlook 2012 study surveys Enterprise IT Decision Makers on their predictions for corporate IT trends in 2012.

The IT Outlook 2012 study surveys Enterprise IT Decision Makers on their predictions for corporate IT trends in 2012.

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IT outlook study 2012 IT outlook study 2012 Presentation Transcript

  • Thinkstudy:Information Technology Outlook for 2012January 2012 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Confidentiality Disclaimer • This report contains confidential information and is intended only for selected recipients, unless otherwise specified by CLIENT. Thinkspeed Research, LLC owns the content of this study and will not reproduce or distribute this content to any other individuals or third parties. 2 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • About the Respondents © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Company Breakdown Respondents by number of employees Respondents by industry type • For this study, Thinkspeed invited112 research community members to participate IT • Almost two-thirds of study < 1,000 respondents work in large Hospital / Healthcare organizations that have more than 5,000 Financial Services employees • Respondents were polled Automotive/Transport from a diverse industry 1,001 - 5,000 set that ranged from global IT to financial Insurance services to manufacturing TeleCom 5,001 - 10,000 Pharmaceuticals Energy/Utilities Manufacturing > 10,000 Other 0% 10% 20% 30% 40% 50% 60% 0% 20% 40% 4 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Study Participant Breakdown Respondents by job level Respondents by job function • The respondents held various levels of positions within their respective C-Level organizations • 100% of the study participants worked in their organization’s IT Vice President department • Companies such as IBM, Ford, Barclays, Roche, Verizon, and Fujitsu were Director a few of the global companies represented in IT this study Manager Software Developer Consultant 0% 20% 40% 60% 80% 100% 0% 10% 20% 30% 5 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Thinkstudy Results © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Do you think your companys total IT spending in 2012 will increase, decrease, orremain the same (and by how much) with respect to spending in 2011? • Respondents were asked Estimated total IT spend in 2012 how much IT spend within their organization would change this year Increase more than 20% as compared to 2011 • Well over half of the respondents indicated Increase between 11 and 20% that 2012 IT spend would likely increase from the previous year Increase between 1 and 10% • Almost 35% of the respondents indicated that 2012 IT spend would likely increase between 1 Remain the same and 10% • None of the respondents foresaw IT spend Decrease between 1 and 10% drastically to decrease for 2012 Decrease between 11 and 20% Decrease more than 20% 0% 10% 20% 30% 40% 7 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices The reason for the decrease in IT spending is to concentrate spending on core areas of the in the previous question business and to aid in funding growth in the Asia Pacific region which is the next big growth J.A. opportunity for the region. In order to enable growth and maintain a profit, the company has • Full detail on each cut back on non-core spending such as IT. respondent can be found by logging into your S.A. Change in mission statements to leverage smarter, cloud based technologies. online account and viewing the details of this Increases in costs will increase the budget, but the net new expenditures will probably not study A.A. increase. • Only the respondent’s There are still more cuts being made to spending across the entire company. IT will get hit initials are shown in this N.A. with at least 10% cut. external report for confidentiality purposes Company is growing and in order to support the growth rate the business recognized the P.A. need to invest into IT systems. K.A. There is an expected increase in the IT spending for FY2012. Capital expenditures are being limited and reduced to the uncertainty in the economy and J.B. performance in 2012. C.B. Increased collaboration across global entities meaning more investment. B.B. I expect a decent increase in the overall spend. We are currently evaluating Active Directory and will need to purchase CALs that were not A.B. in last years budget. We will also have a major server rollout in 2012 as well. 8 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices Compared to peer companies, our current IT costs as a percentage of group sales are too in the previous question A.B. high (above 4%). Taking into account limited sales growth and divestment in some major • Full detail on each operations, we will decrease IT spend with 25% in 2 years. respondent can be found by logging into your We have ongoing deployment and research/development efforts. Additionally we have online account and planned life cycle replacements. However, based upon the improvements anticipated in the viewing the details of this domestic economy for 2012 and the strength of the U.S. economy as compared to Europe, study J.B. expenditures in 2012 are planned to modestly increase in the one to ten percent range. Also, as evidenced by the shopping patterns for the holiday season 2011 and the increase • Only the respondent’s in on-line sales, technology will play a much larger role in direct shipments from initials are shown in this external report for manufacture and fulfillment firms to end users and consumers. confidentiality purposes Due to a market situation in EU region global companies start to prepare economy M.B. lowdown by cutting costs. The company wants to reduce IT expenses and it has been a trend for the last 3-4 years D.B. were IT budget has been reduce more than 10% a year by application consolidation. This year the reduction will be less. We held back on much of the spending in 2011 due to economic reasons. We have been R.B. cleared to continue our XenApp implementation. Last year there was a significant leadership change within the IT department. Additionally a study was conducted to determine the state of IT. the results were poor, showing that not J.B. only was technology significantly outdated, but significant improvements were also required in the people and process areas. The added funds for FY12 are investments to modernize IT while also stabilizing the existing infrastructure. 9 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices P.B. Some big investments in new ERP systems standard for Europe. in the previous question • Full detail on each B.B. 2012 budget includes 5% spending increase over 2011. respondent can be found by logging into your We plan on doing upgrades to both servers and communication infrastructure. Our company J.B. online account and is having continued growth and we will need to expand and upgrade our IT infrastructure. viewing the details of this We will be undergoing significant investments in our DR / COB efforts -> which may require study R.B. both Hardware and Services costs. • Only the respondent’s Being in the retail industry and with the current economic outlook not looking very favorable, initials are shown in this our company is looking to reduce our spending somewhat to compensate. However, there external report for B.B. confidentiality purposes are still several innovations we desire to make, so our spending will only be reduced a little (between 1-10%). Must budget centers will remain flat, but increased staffing and system upgrades will B.B. increase overall budget. Our IT budget is a percentage of sales. As sales are predicted to increase by 8%, IT budget M.B. will increase also. Our project list is large, so any extra money available to IT will be used to ease the backlog. We have been extremely careful to control costs during recession, but certain costs cant be J.C. postponed indefinitely. I think we will slightly increase our budget due to many items which weve agreed to hold off on until 2012. The company is developing a new digital content platform and next year is going to increase J.C. the budget for that purpose. 10 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices 2011 saw a huge upgrade to our infrastructure and hospital wide system. This was a very M.C. in the previous question costly project which we will be doing Phase 2 in 2012 but that will not be as costly. • Full detail on each G.C. The normal CPI increases in salaries and equipment. respondent can be found by logging into your M.C. Have already put budget constraints in place. Plans are to keep these. online account and viewing the details of this R.C. Reductions in approved projects and consolidations. study This year there were cut backs in IT spending but in 2012 the budget is to be expanded to • Only the respondent’s M.D. initials are shown in this twice it was in 2011. external report for The time is hard and IS have been ask to keep the total Is cost flat. With the salary confidentiality purposes P.D. increases around 3% our investment spend will go done own 3% in 2012. We have invested heavily in IT infrastructure over the past two years. The business H.D. expects to start reaping rewards by focusing on applications and streamlining business process for 2012. Our IT Budget is directly related to the companys projected sales/revenue for 2012. We look at our sales trend over the previous year and have determined that will have to G.D. decrease our budget by 1 to 10% to keep our expenses in line with our projected sales revenues. Budget pressure for 2012 has increased along with declining margins. Where technology L.E. spend is large the savings associated with this should offset a percentage of this cost. 11 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices Although we have not been able to increase our sales year-over-year, the direction of our in the previous question M.E. company has been to invest in business intelligence technology with products such as Cognos, Teradata, and Informatica and therefore, this requires us to spend more money. • Full detail on each respondent can be found M.F. We catching up for not spending over the past couple of years. by logging into your online account and OpEx keep flat, but CapEx reduced by approximately 2% due to large capital projects viewing the details of this J.F. elsewhere in the business which require the funding. Deductions to be absorbed through study efficiency programmers. • Only the respondent’s Difficult market conditions have put tremendous pressure on our IT spend and related S.F. initials are shown in this budgets, and is forecast to continue will into the next year. external report for confidentiality purposes We have a number of key strategic projects in-line with the companies growth strategies. W.F. The budget increase is required to deliver some of these growth strategies. We are going to move one of ours sites and this will require some extra IT spending to W.G. adapt the infrastructure. I am not referring to the actual moving & rewiring costs. S.G. Past years of cost savings are requiring that we invest more next year. We move in the same direction as the economy in general and government spending J.G. specifically. both are expected to be flat in 2012 and I cannot see any increases until after the election. Managers have been asked to keep budgets flat. A certain amount of increase is inevitable C.G. due to growth. I expect a slight increase in the technology budget from 2011 to 2012 as the company has R.G. had some recovery in 2011. There were a number of projects put on hold over the past several years due to economic conditions. 12 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices J.H. We have many existing projects but are trying to save money. in the previous question Due to a weakened economy, instability in the financial markets and the business approach • Full detail on each of protecting shareholder value, the firm is undergoing cost cutting measures intended to respondent can be found M.H. ensure that we are utilizing all investments, people or otherwise, as efficiently as possible. by logging into your This effort will span staffing, investment and infrastructure areas and will require a full online account and review of all operating costs and back office expenses. viewing the details of this study J.H. Some large capEx projects - mobility and upgrade of ERP. • Only the respondent’s P.H. Cost cutting measures have been put in place to counter rising inflation costs. initials are shown in this external report for We support the City and County of Fort Wayne, IN. As government their budget has been confidentiality purposes M.H. cut 7.5%. Budget funding is done at a higher level and then distributed. The overall budget is much P.H. small so our share of the "pie" will be proportionately smaller. Given that we are in Healthcare and recently adopted virtual desktop infrastructure, we have set the stage for a major transformation of our IT capabilities. As such, we will increase our spending over the next few years nearly across the board to continue enhancing the VDI J.H. deployment as well as retooling the more antiquated aspects of our environment. With the increasing schedule of meaningful use legislation, we and many other hospitals must improve our technical sophistication rapidly and safely. This is no small (or cheap) task. I believe that in the desire to not only save money and power/cooling but to move towards E.I. private cloud that more money will be spent on hardware than in previous years. 13 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices Our budget is 100% influenced by the students attending our college. Although we have in the previous question had an increase in our application and acceptance rates, our actual enrollment and deposit A.J. rates have decreased by 13%. Our budget committee has decided to put out IT department • Full detail on each on a more maintenance course for 2012 with cuts in development and customized respondent can be found applications. We have also put a pause on infrastructure upgrades. by logging into your online account and Quite a bit of attention has been given to consolidating systems. It appears that there is a viewing the details of this B.K. study near term push for this decommission of systems which will require additional funding. • Only the respondent’s Budget has been approved for projects covering several years. Total spending g will be B.K. initials are shown in this about the same from last year to this year. external report for confidentiality purposes In 2011 my company migrated to McKesson Star from our AS400. This was a huge project and consumed many resources and capital $$. In 2012 we look to minimize capital projects J.K. to get caught up on internal change controls. We are also going forward with a significant construction project consuming the majority of our budget. Our business is growing around 10% annually and out IT budget needs to keep pace so we J.K. can increase our servers, call center seats, networking hardware, laptops, Smartphones, etc.. We are looking to safe money as a whole in our organization. This is due to making sure J.K. we can deal with the market fluctuation that we saw in 2011 and foresee it being similar in 2012 Expecting savings of ~5-10% due to Cloud infra implementation. S.K. Expecting savings of ~ 10% as planning to outsource non-essential functions. Merging of departments after cloud + outsourcing. 14 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices Our budget for 2011 was very limited and the company is expected to provide a small A.K. in the previous question increase in the budget for IT for year 2012. • Full detail on each Company growth is expected to be double as what we have now therefore the IT expense M.K. respondent can be found will also growth to cover this. by logging into your online account and Due to continued contract wins we are investing in additional infrastructure to support this. viewing the details of this D.I. Cisco, Juniper, and HP are all key suppliers which will see additional revenue from us. study Due to budgetary constraints and profit consideration, we will most likely be encouraged to • Only the respondent’s S.L. not invest in enterprise wide technology but be asked to "make-do" with existing initials are shown in this external report for infrastructure. Standard upgrades and maintenance will still occur. confidentiality purposes With the lack of significant new business ventures on the horizon, I believe a single digit R.L. increase to cover employee compensation is a realistic expectation. Our budget has tightened during the past two years. However, the postponed replacement H.L. of hardware would have to take place on 2012. This is the sole reason that our budget get increased for 5% for year 2012. Flat budget in most area. Additional money to move 100,000 employee to a new mail system (MS365 or Google C.L. apps). Additional money to fund the move infrastructure to the Cloud. Overall expected to increase by 1 or 2%. J.M. Private equity owners driving overall spend down. Our focus will be on reducing costs while realizing that security initiatives will consume C.M. higher funding. Our goal is no more than 5% increase. 15 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices The industry we are in has been in a down turn for the past 4 years. We believe we are the K.M. in the previous question bottom of the down turn. So, for 2012 our budgets are flat. • Full detail on each J.M. We plan to budget for a SAN implementation. respondent can be found by logging into your The company, I believe, is looking for ways to cut back on its costs. We on our team have online account and G.M. found ways to do this and will be asked to continue this trend in 2012. viewing the details of this study In 2011 we invested a lot in new technologies, which is not required in 2012. Any increase • Only the respondent’s A.N. in 2012 will be offset by the non-required expense; hence the net effect will be same initials are shown in this spending. external report for Our market situation probably would propose a decrease, but IT invest has been behind the confidentiality purposes M.N. curve for a few years, so the company decided to not diminish invest. A.O. We are ramping up but have some financial concerns due to a precious acquisition. M.O. The outlook for 2012 is to stay at the same budget level as 2011. There are new endeavors that the company is getting involved in and that will require new V.P. technology and expansion in some cases. Due to the current status of the economy, we plan to not increase our spending but remain M.P. status quo. There will be multiple end of life storage array replacements in 2012 in addition to storage J.P. needed for Exchange 2010 upgrades. Also three new rows of new equipment are to be built out. 16 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices While IT demands continue to grow, state and federal budget cuts may force IT costs to J.P. in the previous question lower slightly in order to protect the financial health of the company. • Full detail on each Difficult business conditions in the consumer packaged good industry, especially in the respondent can be found P.P. beverage industry are causing flat top line growth and rapidly rising commodity costs. This by logging into your is exerting pressure on I/T budgets. online account and viewing the details of this P.P. Budget remains the same as 2011. study Whilst we are expecting to make significant investments in a number of IT initiatives this will • Only the respondent’s K.Q. likely be counterbalanced by a cost saving / efficiency drive and a move to outsourcing initials are shown in this specialist activity rather than maintaining in house. external report for confidentiality purposes The Real Estate and related businesses have experienced contraction in the last 3 years M.R. and is expected to last for at least one more year and possibly two years. We are optimizing our spend to match the economic constraints and reality. M.R. Our capital IT spend will increase by about 15% in 2012. Change in company + IT leadership with a focus on IT spend being more strategic and an N.S. increased emphasis on employee development and retention. M.S. Same budgets, focusing on higher business value deliveries. Due to declining revenue the cost pressure will reach a new stage of urgency in 2012 that is S.S. very likely not comparable to experiences of the past. E.S. Typical annual growth. 17 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices M.S. Ongoing improvements in infrastructure but no significant new technology spend. in the previous question We are going to spend more money on Security, ERP and Storage in 2012 than we did in H.S. • Full detail on each 2011. respondent can be found by logging into your Health care reform is requiring IT investments in electronic health records. These are new D.S. online account and systems resulting in increases in IT infrastructure and support. viewing the details of this A new multi channel contact center project will be implemented that will encompass a global study E.S. contact center infrastructure. This project alone will account for the increase in our IT • Only the respondent’s CapEx budget for 2012. initials are shown in this external report for J.S. Economic factors and other project initiatives are going to affect the budget. confidentiality purposes Company is growing at 35% per annum. Currently architecting a complete remodel of N.S. existing systems over the next 2 years. By trying to limit the budget as mush as possible, but also taking into account the price P.S. increases and foreignEx fluctuations. Our company has done a takeover almost doubling the size of the company. There will be synergies that will drive IT costs down. We also instituted global purchasing programs D.S. giving us far better conditions with IT vendors. Purchasing used to be done by each country independently. J.S. Budgets are still under tight pressure due to market conditions. S.T. Focus on mobility and cloud will involve upfront investment. 18 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices We are replacing some large on-premise apps with new cloud services, which will reduce T.T. in the previous question our support costs because we outsource our hardware support for those on-premise apps. • Full detail on each We would have had a decrease due to lower telecom costs and just wrapping up a major respondent can be found refresh of our workstations, but I am switching those funds to hire a system administrator. by logging into your H.T. Previously we were using our sourcing some of this function to a contractor while I handled online account and the rest. This will allow me to shift my focus to improving the utilization of our IT systems viewing the details of this and introducing new technology. study K.U. We are healthcare company and IT spending is growing • Only the respondent’s initials are shown in this We have to save cost, therefore some new programs have been put into place (RFLs & R.V. external report for RFPs) to decrease cost in both datacenters and managed printing. confidentiality purposes J.V. Continue updating workstations, increased security, and added personnel. Software maintenance fees continue to rise. While we can leverage a corporate purchasing agreement for most of our licensing, the force to purchase to 3-year agreements puts a heavy load on forecasted commitments, especially when looking at trying to recycle/drop J.V. some licenses. Infrastructure is aging and we will be looking to replace a lot of our existing equipment that has hit the 5-year mark and is falling out of warranty support. 19 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please explain your response to previous question in as much detail as possible. • Respondents were asked Initials Response to provide their reasoning for their answer choices Our company growth has been explosive. We have found that we have to only pursue in the previous question business with a confidence rate of 75% or greater due to staffing needs. But because of this growth we are expanding our infrastructure like moving to an exchange cluster for • Full detail on each respondent can be found B.V. redundancy, increasing network storage capacity and VOIP capabilities. Also with the by logging into your increased number of applications that the engineering department runs, additional monies online account and were allocated to support those apps and the IT staff that helps support them. We are also viewing the details of this globalizing our PDP process and the IT systems that support that process. study B.W. Improved economical situation. • Only the respondent’s initials are shown in this Based on current profitability and existing expenditures, the outlook for spending appears to J.W. external report for be in line with last year. confidentiality purposes M.W. Spending will remain the same, so not much to tell about this. 3% operating budget decrease mandated system wide. Response to 2011 financial underperformance which was largely a function of patient volumes not meeting S.Y. expectations. Reductions will largely come from decreasing some staff augmentation consulting spend, reworking software/hardware maintenance contract terms and minimal FTE reductions. Substantial Budget savings made in FY11 will be offset by the need for technology B.Y. investments in FY12 resulting in a flat budget. The IT budget will be controlled at the previous years level, trying not exceed the budget J.Y. from previous year, with hope for a certain level of cost savings achieved. A.Z. AOP budget for IT initiatives is similar to last years budget. 20 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Will your company be hiring more IT staff, reducing IT staff, or making no netstaffing changes in 2012? • Respondents were asked to quantify their IT hiring needs for 2012 • Over 50% of the respondents indicated that there would be no net staffing changes for 2012 • Only 10% of the 39% respondents indicated that they would cut staff from 2011 levels 51% 10% Making no net staffing changes Reducing staff Hiring more staff 21 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What reasons led to your response to the previous question (select all thatapply)? • Respondents were asked Reasons for changes in IT staff in 2012 (# of times mentioned) to provide their reasoning as to why they selected their respective answer choices from the previous question IT staffing is tied to IT spending 65x • Almost 60% of the respondents indicated that IT staffing would be closely correlated to IT spend Changes in usage of outsourced IT vendors • Respondents indicated will result in staffing changes 27x that changes in SaaS – based applications would have a minimal impact on changes in IT staff Changes in utilization of SaaS software applications will result in staffing changes 10x Other (please explain) 36x 22 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Align IT regionally and globally where it makes sense. J.A. initiatives were for 2012 Maintain technology to run and protect the business. Continue to enable collaboration. • Full detail on each S.A. Smarter Planet, Business Analytic and Cloud computing. respondent can be found by logging into your A.A. Process automation, security and consolidation. online account and viewing the details of this N.A. SharePoint 2010, Intellectual property security, cloud initiatives. study I can’t share all the details, but we are going in the direction of expansion, upgrades and • Only the respondent’s P.A. initials are shown in this fortification of systems. external report for K.A. Increased capacity due to integration of acquired companies. confidentiality purposes Business Intelligence. J.B. ERP System Replacement. C.B. Global collaboration. Business Intelligence & Information Management, Social design focused system redesigns B.B. are 2 of the key areas. Roll out Active Directory to replace eDirectory for user authentication and policies. Convert Windows 2000 database servers to Windows Server 2008r2. A.B. Re-code internal application to be 64-bit compatible. Upgrade desktops from Vista 32bit to Win. 23 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Building a more robust demand management and application portfolio management. initiatives were for 2012 Optimizing external sourcing of capabilities. A.B. Running a lean operating model. • Full detail on each End to end landscape simplification. respondent can be found by logging into your Replacement and upgrade of hand held, mobile and tablet computers-- reduced size and online account and weight, improved processing and communication capabilities. For enterprise software, the viewing the details of this continuing development and deployment of systems that allow "mass-customization." which study J.B. is the ability for the end-user to be informed of every step of the process as well as the ability to select from a "menu of options" that are relevant to the transaction, value added, • Only the respondent’s and can generate additional revenue and profit. initials are shown in this external report for Infrastructure (AD, workstation model, exchange, lync, SharePoint). confidentiality purposes M.B. Business Intelligence. Manufacturing solutions. Move datacenter to a new outsource provider. D.B. Migrate another large old claim system to the new consolidated claim application. We will be continuing our XenApp (Citrix) of additional departments. We currently have R.B. placed our retail division on XenApp and will now continue with additional divisions. Infrastructure stabilization, Next Generation desktop - Win7/Office 2010, Desktop refresh, J.B. Unified communications, Data Center move to Co-Located facility. implementation of new standard ERP system. MS Dynamics AX. P.B. Windows 7 24 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Security. initiatives were for 2012 Compliance. B.B. New Product Launch Support. • Full detail on each Succession Planning. respondent can be found by logging into your Hardware and communications upgrades and expansion. Better integration of market J.B. online account and research applications. viewing the details of this study Continuity of Business / Disaster Recovery redesign & consolidation. R.B. Data Center Consolidation. • Only the respondent’s Core IT Infrastructure updates (Active Directory / Messaging Systems / Etc.). initials are shown in this external report for B.B. Cost Savings and Innovations in Social Media, Big Data Analytics, and In-store technology. confidentiality purposes Security, compliance, system modernization, BCP, virtualization, application B.B. virtualization/delivery. eBusiness initiatives. Increased collaboration tools. M.B. Moving system hardware to non-propriety systems. Increased ERP roll outs on global basis (SAP). Consumerization of shared services. Mobile app development, increased customization for users (letting them choose from J.C. several options for computer, smart phone, etc.. instead of only allowing 1 model). Upgrading software & platforms to new versions. 25 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT New Digital Content Delivery Platform: centralize in one point all media content (news, initiatives were for 2012 photos, videos, surveys, etc.) for more than 30 websites. Master Marketing Database: based on a MDM solution it will store the information of all the • Full detail on each J.C. clients in order to do a better targeting. This targeting will be used to increase the user respondent can be found experience when they visit our websites. by logging into your Improve BI: Improve and increase the BI dashboards. online account and Defining SOA strategy for the company. Adopting an ESB as a solution. viewing the details of this study Phase 2 of our Meditech 6.0 implementation. M.C. Installation of several new interfaces, including connectivity to physician offices. • Only the respondent’s initials are shown in this external report for G.C. Business Intelligence, cost saving, IT Security, i.e. ISO 27001, green IT. confidentiality purposes M.C. New website platform. R.C. Reorganization of staff; platform consolidation. Moving towards Windows 7 for the primary OS and expanding the usage of virtual M.D. applications. ECM. BPM. P.D. Network optimization. Outlook2010 implementation. 26 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Business Intelligence - development of instrumentation for key performance indicators for initiatives were for 2012 multiple levels of the organization, and cultural shift towards using BI to manage effectively. • Full detail on each SaaS - while not a standalone objective, we expect to provision multiple IT services using respondent can be found H.D. SaaS next year vs.. continued build-out of legacy infrastructure. by logging into your online account and Oracle to MSSQL - large push next year to migrate all application database backends from viewing the details of this study Oracle to SQL to help reduce license costs and support ability. International Expansion - opening up sales offices in countries that we currently do not do • Only the respondent’s business in. We will have to further customize our current ERP software system to handle initials are shown in this external report for the country specific requirements related to CRM, Supply Chain and Finance. confidentiality purposes G.D. Planning for ERP Software system upgrade - we are currently about 2 major releases behind the current version of our software. We will be planning our approach of how to migrate all or some of our major modules (A/P, A/R, Sales Order, CRM) over to a newer release. This presents some challenges as our system is customized and these modifications would need to be ported over to the newer release. Broaden our value proposition and technology platforms. L.E. Simplification of internal technology and process. To be able to predict trends in sales, especially for coupon campaigns. M.E. To be able to support what-if analysis for changes in menu pricing and menu items. M.F. Switch to Microsoft Exchange servers for e-mail. 27 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Global standardization of platforms, databases, software, and process. initiatives were for 2012 J.F. Proof of concept to begin exploiting Cloud SaaS opportunities. Refresh End User Computing devices with leased models based on Windows 7. • Full detail on each respondent can be found Platform simplification and consolidation (particularly with acquired assets). by logging into your S.F. Investigation into cloud computing options to reduce cost. online account and Reducing complexity in business processes. viewing the details of this study Continue rolling out CRM and utilizing CRM for sales force effectiveness. Initial planning phases for new ERP. W.F. • Only the respondent’s QLM systems. initials are shown in this Collaboration and communication. external report for confidentiality purposes Consolidate and improve network infrastructure, consolidate web&email operations, migrate W.G. from older technology. S.G. Cybersecurity & Cloud (x as a service). The "cloud" - the latest buzzword for what weve been doing all along. but everyone wants to know that you have quals in the buzzword, so we have to go where the needs are. there J.G. is a danger though in getting wrapped up into something that is not mature enough for the enterprise, but great opportunity as well. CRM. C.G. SAP. Video CDN. R.G. PCI Certification. Windows 7 Migration. 28 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT J.H. Develop new IAAS products. initiatives were for 2012 Focusing on stabilization of all key systems, consolidating the platforms that are utilized to • Full detail on each decrease the licensing and maintenance costs globally, off-shoring of lower level staff to respondent can be found M.H. more cost effective locations, virtualization of all hardware possible and increasing the by logging into your efficiency of all processes, procedures, systems and support functions in order to gain more online account and benefit and productivity out of the existing headcount. viewing the details of this study Mobility. J.H. Expansion of BI. • Only the respondent’s Expansion and upgrade of ERP. initials are shown in this external report for Continue SAP deployment. confidentiality purposes P.H. Continue PC rollout. Virtualization. M.H. Storage Consolidation. Disaster Recovery. P.H. Wireless access. Expanding WAN access. Bedside EMR charting - Eliminating more paper and completing the conversion to 100% electronic medical records. Service desk retooling - Replacing the software used for helpdesk/service desk and reorganizing the org. structure surround support in IT. J.H. Secure printing and HID badging - Utilizing HID badges to log into Zero clients backed by XenDesktop VDI, and using the same badges to release print jobs securely. This initiative provides both clinical time savings and information/patient safety improvements. Wired and wireless VOIP deployment in support of clinical workflow using Cisco VXI architecture. 29 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Reduce Cost. initiatives were for 2012 E.I. Stop being a cost center. Improve performance. • Full detail on each respondent can be found Depending on vendor estimates, upgrade the wireless network to accommodate the by logging into your Presidents initiative to give all new freshman a free iPad. online account and viewing the details of this Switch out our printers and printing maintenance from Toshiba. study A.J. Switch financial software from Blackbaud Financial Edge to Great Plains if we obtain new • Only the respondent’s education grant. Upgrade Exchange. Upgrade intranet to SharePoint 2010 (already have initials are shown in this external report for infrastructure; waiting on site design and Exchange upgrade). confidentiality purposes Improve revenue brought in by our business units. B.K. Reduce the number of IT systems needed to support the business. Develop and enhance standardized processes. Data mining. B.K. Analytics. Clinical decision support. J.K. Clean up internal requests, bring infrastructure back up to date with network closet updates. A videoconference setup at each location, Smartphones for every employee, Tablets for all J.K. execs, new laptops for most employees, Windows 7 upgrade and a unified call center. Virtualization. Storage. J.K. Consolidation. Security. 30 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Cloud. initiatives were for 2012 S.K. Outsourcing. Any device/Bring your own device. • Full detail on each respondent can be found The top IT initiatives for 2012 include upgrading outdated software, replacing obsolete A.K. by logging into your servers and replacing desktop and laptop computers that are more than 5 and 6 years old. online account and viewing the details of this Establish and test DR process. M.K. study Create Policies and Procedure in details. Continue to develop and sell our cloud based service. Drive our fibre broadband rollout. • Only the respondent’s D.I. initials are shown in this Deliver on cost saving targets. Be number one for customer service. external report for Consolidate to a leveraged data center. confidentiality purposes S.L. Continue automation of manual processes. Develop metric engines for efficiency optimization. R.L. Growth into untapped industries and expanding/improving our existing ventures. Embrace touch-screen technology for higher education especially for medical education Upgrade to a faster LAN Networks through compus. H.L. Strengthen digitization project of the Universitys rare collections. Develop portals for mobile devices. 5. improve information security. 6. Technology Cost controls. Reporting & KPI. C.L. Plus interoperability (New cloud mail MS 360 or Google apps) Plus infrastructure as a service. 31 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Integration of Acquisitions. initiatives were for 2012 J.M. Pricing Management. Third-party manufacturing / Supply Chain integration. • Full detail on each respondent can be found CIP - security related. by logging into your C.M. Document retention. online account and Service Desk rationalization. viewing the details of this study Rollout mobility strategy, leverage /enhance existing solutions, lower TCO through K.M. integration and outsourcing. • Only the respondent’s initials are shown in this J.M. Data consolidation. external report for To lower operating costs, hire outside consultants vs. new hires, maintain the same or confidentiality purposes G.M. increase the level of customer support, while maintaining or exceeding the level of the various software components used throughout the company. Cloud computing. A.N. Digital Offerings (iPhone, etc..). Regulatory projects to fulfill new and existing regulation. M.N. Consolidation of the IT landscape to reap synergies. Renovation and mandatory upgrades. A.O. Cost savings. Top notch service. Platform rationalization . Optimize current software and hardware in production. M.O. Meet SLAs. Achieve 100% uptime. 32 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT V.P. Cannot divulge that information. initiatives were for 2012 To build efficient automation tools on current applications that are working but need manual • Full detail on each M.P. intervention. respondent can be found by logging into your J.P. Hardware refreshes, server consolidation and green initiatives. online account and viewing the details of this Improved financial operational functions. Increased front-end web presence so that study customers may take more charge in the transactions they have with the company. J.P. • Only the respondent’s Adherence to security standards such as PCI. Centralization and standardization of initials are shown in this applications, databases, and interfaces. external report for Integration of systems between newly acquired bottling division and legacy divisions. confidentiality purposes P.P. Enhance go-to-market systems to handle new product lines. Upgrade key operational systems that are out-of-date. Support key business imperatives. Mobility innovation. P.P. Unified communications. Grow Enterprise Architecture. Data Leak Prevention. End Point Protection. K.Q. Bring your own Device. SIEM. 33 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT 1. Moving selected applications and data to the cloud. initiatives were for 2012 2. Refreshing aged printers and servers. M.R. 3. Upgrading one or two key legacy systems. • Full detail on each 4. Releasing Mobile apps for key sales systems. respondent can be found 5. Upgrading HR systems. by logging into your online account and M.R. Complete acquisition, complete merger. viewing the details of this study N.S. Global SAP implementation. Document Management. Identity Federation -> SaaS usage. • Only the respondent’s initials are shown in this integration of disparate systems to add business benefit, effectiveness and reduce support M.S. external report for costs. confidentiality purposes Reinvent new CRM System. S.S. Update SAP. Reduce number of applications significantly. Network upgrade. E.S. Reduce to virtualization. Data Center Growth for mobile application development. M.S. Unified communications to the user. Video and voice anywhere anytime anyplace. ERP. VMWare. H.S. Storage. Security. Exchange upgrade. 34 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT 1. Implement electronic health records. initiatives were for 2012 2. Deploy data analytics. D.S. 3. Improve access to systems via personal devices (iPads, etc.) • Full detail on each 4. Evaluate cloud technology to improve testing processes. respondent can be found by logging into your E.S. Contact center, server virtualization, server OS migration. online account and viewing the details of this Data center relocation. study Data center modernization. J.S. Network re-design. • Only the respondent’s initials are shown in this Two Factor Authentication. external report for confidentiality purposes N.S. Re-architecting existing processing systems for scalability and availability. P.S. Automation, integration and stabilization. No more internal e-mails. Implementation of collaboration tools (to replace e-mail). D.S. Sustainable performance initiatives (green IT). Partnership for Cloud offering. On-Demand offerings (mobile, BI). J.S. ITIL, Change Management, Retention, Centralization of services. Digital Consumer, Cloud Based Infrastructure, Employee enablement through technology S.T. and speech free customer care solutions. 35 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Migration from Lotus Notes to Google Apps. initiatives were for 2012 Additional leverage of Salesforce.com for internal processes. T.T. Expanded enterprise identity management capabilities. • Full detail on each Implementation of federated SSO and external device management. respondent can be found Integ by logging into your online account and We are moving to a new telecom provider for our WAN (Smoothstone) and replacing our out viewing the details of this of date Cisco PIX firewalls with their network based security products to add an additional study layer of defense. • Only the respondent’s We will be doing a full review of all modifications to our ERP to minimize the modifications, initials are shown in this external report for update those we do use to minimal invasive, and allow us to upgrade more often. Part of confidentiality purposes this review will be to identify those areas where we can better utilize our existing ERP and H.T. supplement it with additional software or technology. Implementation of a CRM which is integrated tightly into our ERP. Our infrastructure is Windows 2003 based and we will be upgrading to either 2008 or 8 (if the ship date is close enough). We will conduct the final phase of our virtualization project which will move all but three servers onto VMware ESXi. EMR deployment. K.U. NAS. ITSM. 36 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Outsource the shared service centers to India (Mindtree & Accenture) consolidate R.V. initiatives were for 2012 datacenters. • Full detail on each Increase security, reduce redundancy, streamline and automate non-critical processes to J.V. respondent can be found free up staff for development. by logging into your Consolidation of endpoint protection systems (mostly DLP) from a bunch of home grown online account and viewing the details of this solutions to own Enterprise class solution. Standardization on a single vendor for all J.V. study endpoint monitoring/security applications to leverage economies of scale. Further leverage our existing Arcsight infrastructure to automate more logging and review processes. • Only the respondent’s initials are shown in this 1) Globalizing PDP. external report for 2) Implementing Traceability systems on the plant floor. confidentiality purposes B.V. 3) Application whitelisting. 4) IOSAndroid Smart phone app development. 5) Commonizing IT systems on a global scale, from messaging, to design to traceability. B.W. Make sure all IT employees have the proper tools that they need to do their jobs. J.W. The 2012 top initiatives will be customer satisfaction, profitability, and cost control. Implementing Microsoft Dynamics AX 2009 for International locations. M.W. New POS for domestic locations. A variety of IT initiatives that are specifically tied to and driven by ARRA requirements and desire to take down financial incentives -- and avoid future penalties. These initiatives also S.Y. represent technology underpinnings relative to ACO strategy, patient safety, quality and improved care coordination goals. Physician practice integration is a core initiative as well. 37 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What are your companys top IT initiatives for 2012? Please enter as much detailas possible. • Respondents were asked Initials Response to list what their organizations’ top IT Replacement of old in-house built web/search technology with new web sites incorporating initiatives were for 2012 social feeds etc.. B.Y. Technology refresh of XP desktops with Windows 7 and IE8. • Full detail on each Roll-out of IP to the desktop providing voice and video replacing desktop telephones. respondent can be found Refresh of Web monitoring tools - Compuware/Tealeaf. by logging into your online account and 1) Mobile platform and web 2.0. viewing the details of this J.Y. 2) SAAS and cloud computing. study A.Z. Automate business processes for several business areas. • Only the respondent’s initials are shown in this external report for confidentiality purposes 38 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT J.A. PC fleet, MS software, collaboration software. do without for 2012 S.A. N/A. • Full detail on each respondent can be found by logging into your A.A. Antivirus, support agreements, security end points, Microsoft EA. online account and viewing the details of this N.A. Storage and backup spending- tapes, maintenance. study Outside of the new initiatives we have standard software maintenance and hardware refresh • Only the respondent’s P.A. (servers, switches ). initials are shown in this external report for K.A. Increased SAN capacity. confidentiality purposes ERP Systems. J.B. Business Intelligence Systems. Core IT (email, file services, SharePoint and underlying infrastructure). C.B. Corporate website. Core networks. B.B. Hardware refreshes, BAU support for existing apps. Novell Zenworks Commvault Simpana A.B. eDirectory Lotus Notes 39 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT (SaaS Services for) business platforms, like CRM. do without for 2012 A.B. Collaboration and interaction platforms. Enabling platforms like BPM to allow differentiation on standard business platforms. • Full detail on each respondent can be found Backbone hardware systems, investment in human resources, continuing research and by logging into your development to offer competitive solutions to generate solutions to differentiate the products online account and J.B. and justify premium pricing. An interesting side-note is that as the economy improves in viewing the details of this 2012 there will be upward pressure on wages for qualified IT staffing. The pent-up pressure study to job-swap will be a factor in 2012 for keeping and hiring staffing. • Only the respondent’s M.B. Network, workstations, ERP-solution, payroll-solution. initials are shown in this external report for Oracle, SQL Server, Windows servers and OS, AIX server, VMWare, SAN, Citrix confidentiality purposes D.B. environment. Remote capability is one of our most used and is becoming more useful with many of our R.B. departments. Service Desk is a major user of this capability along with our sales staff. All major support contracts for critical items will be renewed. All active leases on J.B. infrastructure will continue. New PCs. P.B. Mobile equipment. ERP. B.B. Maintenance agreements on existing vendor packages. Datacenter network switch hardware. Blackberry devices and other mobile platforms. J.B. Microsoft server upgrades. 40 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT EOL Server replacements. do without for 2012 R.B. Global EULA Contracts. Infrastructure maintenance contracts, all locations until consolidation is complete. • Full detail on each respondent can be found Managed Services to "help keep the lights on". by logging into your B.B. Master Data Management applications and architecture. online account and Consumer insights from 3rd party companies. viewing the details of this study Virtualization and storage growth will be large expenses that we cant avoid. Deployment of B.B. vSphere 5 and SRM and continued software maintenance costs. Expanded growth in tablet • Only the respondent’s access. initials are shown in this external report for New systems (windows servers, Unix systems, storage). confidentiality purposes Security for connections of personal devices (Smart phones, Pads) both internally and from M.B. outside of our firewall. Collaboration tools (wiki, SharePoint, Lynx). New computers - we delayed refreshing our computers during the recession, but now the J.C. computers are badly outdated. Maintenance/support contracts for mission critical systems. Business Intelligence suite (Cognos), its worth paying the license because its giving good J.C. results and top information about the business. Virtualization environment (VMWare), its basic for the scalability of the infrastructure. Replacements for some of the older servers. M.C. New end user hardware, including ipads and wireless internet products for remote users. Upgrades to existing software. 41 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT G.C. Networks, Microsoft licensing. do without for 2012 M.C. Blackberry service and our move to VMs. • Full detail on each respondent can be found R.C. Sap and warehousing services. by logging into your online account and M.D. LAN and WAN equipment. viewing the details of this study P.D. We will have to bay more Microsoft licenses and BPM licenses. • Only the respondent’s initials are shown in this Storage - we lack a comprehensive data management policy, with the net result that we will external report for continue to purchase large amounts of local storage. confidentiality purposes H.D. Enterprise Apps - we will continue our relationships with vendors for HR, CRM, and Financial systems. ERP Software Technical Support. Microsoft SQL Server Technical Support. G.D. AT&T Cell Phone System contract renewal. HP Quality Center and Quick Test Pro Licenses and Support. Virtualization and Automation. L.E. IaaS, PaaS investment Licenses for the following products: Cognos 10, Teradata, Sql Server 2008, Oracle 11G, M.E. Informatica, Windows Server 2008, Windows 7 42 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT M.F. SAP memberships. do without for 2012 Microsoft Enterprise Agreement. • Full detail on each SAP licenses. respondent can be found J.F. Oracle licenses. by logging into your Licenses and support contract for IBM Mainframe. online account and viewing the details of this study Outsourced support of primary corporate platforms. S.F. Document management platform investment. • Only the respondent’s Collaboration platform investment. initials are shown in this external report for QLM improvements. confidentiality purposes W.F. Engineering and design management. W.G. Maintenance for servers, maintenance for application software. S.G. Security & Compliance related items. J.G. Cant think of anything - except anything that has the word "cloud" on it. C.G. Webex. We are in a 3 year desktop/laptop hardware refresh cycle. We must stay relatively current R.G. on hardware. We also will be renewing licenses for VMWare. J.H. Messaging systems, exchange Lync SharePoint. 43 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT Storage, hardware, databases and web services that are scalable, efficient and enterprise do without for 2012 level solutions. Strategic investment in quality resources to ensure a high level of M.H. production from all, monitoring and issues notification systems that allow automation of • Full detail on each many manual processes. respondent can be found by logging into your Network. online account and Infrastructure. viewing the details of this J.H. ERP. study Mobility. • Only the respondent’s Hosting Services. initials are shown in this P.H. external report for Software Maintenance. confidentiality purposes Hardware. M.H. Maintenance. P.H. New PCs. Server and network infrastructure for replacement of older equipment, expansion, and in support of critical projects/initiatives. We are a heavy user of Citrix (XenApp, XenDesktop, Netscaler) and will be renewing and expanding license subscriptions across the board. Related to Citrix we will be renewing and expanding use of Microsoft Terminal Server J.H. licenses. As noted previously, in support of our VOIP project we will be renewing and increasing our use of Cisco hardware and software components. And of course, the licensing and support renewals across the board for the Microsoft suite of products we use (Office, Server, Windows 7, etc..) 44 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT New hardware to replace dying systems. E.I. do without for 2012 Staff. • Full detail on each Licenses and support for Blackbaud Raisers Edge. Licenses, support and upgrades for respondent can be found A.J. Sunguards PowerCAMPUS. CBord support. Switching out our campus computer lab PCs by logging into your with new Dell machines (~90). Laundryview. online account and viewing the details of this Siteminder Single Sign On software licenses. B.K. study Microsoft Desktop Software ELA. • Only the respondent’s All Clinical systems – EMR. initials are shown in this B.K. Health information exchange. external report for confidentiality purposes Desktop refresh for 300 desktops. The desktops are in need of replacement to keep in line with staying current in hardware and software configurations. J.K. Software maintenance contracts that need to be renewed. J.K. Windows 7 and Smartphones for all employees. J.K. Security. Collaboration software/systems. e.g. TP, WebEx, IM. S.K. SaaS/Cloud based sales tools (e.g. SFDC etc.). In 2012 our company cannot do without updated hardware and software. Some of the A.K. software that we are using is not compatible with the new operating systems and the new hardware. 45 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT Licensing maintenance (AV, Microsoft products). do without for 2012 M.K. Data storage. Hardware refresh such as servers, PCs. • Full detail on each respondent can be found We will continue to purchase non core support services such as HR. We will also continue D.I. by logging into your to use partners and third parties where it makes commercial and technical sense. online account and viewing the details of this Level 3 (and higher) technicians who manage applications that touch our customers. These S.L. study have to be managed directly if we want to serve our customers best interests. • Only the respondent’s R.L. Renewing licenses and replacing hardware. initials are shown in this external report for H.L. Desktop Computer hardware; data storage hardware; networks hardware. confidentiality purposes C.L. Infrastructure outsourcing. WAN Bandwidth. J.M. ERP (SAP) implementation expertise. Hyperion expertise. HR system and payroll. C.M. Email and messaging collaboration. Utility specific SCADA K.M. Nothing new. just HW refreshes due to end of lease. J.M. Maintenance contracts for essential equipment. 46 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT It will have to continue making good use of the vendors that are currently supporting both do without for 2012 our hardware and software components. Both online and live support plus if needed, the G.M. onsite value that is currently given will have to continue in order for us to succeed in the • Full detail on each endeavors that lie ahead. respondent can be found by logging into your A.N. Infrastructural Items - database, systems, storage, middleware, etc.. online account and viewing the details of this Regulatory requirements / fulfillment like Basel2 and the relevant infrastructure. study M.N. Mandatory upgrades. Migration to supported infrastructure (like IE8, migration of VB, Vendor systems upgrade. • Only the respondent’s initials are shown in this A.O. Hardware. Virtualization solutions. Microsoft licenses. external report for confidentiality purposes Backup software. M.O. VMWare. Monitoring software. V.P. New partnerships, more hardware and software licenses. We will probably be purchasing more servers as we develop more applications for internal M.P. use. Storage, software support from Microsoft and faster, more powerful servers to combat bad J.P. performing code with faster resources versus fixing the code. 47 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT Obvious operational requirements including network infrastructure, key information do without for 2012 databases, financial applications (AP, AR, Payroll, etc.). With the significant threat of cuts in J.P. state and federal spending, most other items that are not considered key to the companys • Full detail on each core IT requirements may be considered for non-renewal. respondent can be found by logging into your P.P. Intel servers, VMWare. online account and viewing the details of this DR. study Core infrastructure. P.P. Security. • Only the respondent’s IT operations. initials are shown in this Solutions Delivery. external report for confidentiality purposes Endpoint protection controls / AV. K.Q. Disk encryption software. Remote access controls - RSA etc.. 1. Offshore development. 2. Printers. 3. All in one printer/scanners. M.R. 4. Database server licenses. 5. Sharepoint server licenses. 6. Data circuit contracts. 7. Telephony contracts. 48 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked to list what IT items their Initials Response organizations CANNOT do without for 2012 M.R. Infrastructure, consultants, middleware software, database software, web software. • Full detail on each Software licensing (SAP, Microsoft, BMC, VMware, etc.). Maintenance of datacenter and N.S. respondent can be found user hardware. by logging into your There are no "must do " items, but opportunities for us to review existing products and online account and M.S. viewing the details of this services to drive better value etc.. study New CRM system is directly impacting revenue targets, will thus remain on roadmap S.S. new API for external 3rd parties will open new revenue potentials • Only the respondent’s initials are shown in this new products e.g. machine2machine will not be touched. external report for San. confidentiality purposes E.S. Network gear. Servers. Wireless. mobile is being pushed by the users versus being managed by IT. Mobile M.S. devices are requiring more focus on wireless. VMWare. H.S. ERP. Exchange. Single sign on technology. Interface engine technology. D.S. Wireless infrastructure . Security and access provisioning. 49 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT E.S. Network MPS infrastructure, database licensing. do without for 2012 Software licensing, new hardware(desktops, laptops, mobile devices), virtualization J.S. • Full detail on each hardware. respondent can be found by logging into your N.S. DBMS systems, enterprise message bus, expanded network systems. online account and viewing the details of this All current items will be renewed as well as investment into the new System Center P.S. study products releasing. • Only the respondent’s Laptops. initials are shown in this Data Center equipment needed to run company services (HR, purchasing, collaboration D.S. external report for tools, ...). confidentiality purposes Printers and printer supplies. Infrastructure (Storage, Servers, Network). J.S. Business Applications (Oracle, Data Warehousing, Finance, HR). Sub contracting backend office operations, Legacy infrastructure that can not be retired S.T. soon, software licenses per demand. Salesforce - center of our universe for supply chain. T.T. Oracle applications - center of finance and HR universe. Cast Iron - integral part of integrations between major tools. Our VMware SAM licenses. Our ERP (Infor Distribution) maintenance. H.T. Our Appassure licenses to replicate our Windows servers. Cisco Smartnet on the networking infrastructure we still own. 50 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT K.U. Infrastructure. do without for 2012 R.V. Servicedesk, desktop services, security, printing, storage, datacenter. • Full detail on each respondent can be found J.V. Security firewalls and updated workstation security software. by logging into your online account and VMware vSphere 5, Microsoft Windows 2008, Tripwire Enterprise. viewing the details of this study J.V. New Proxy Server to replace an aging ISA 2003 server (probably Bluecoat). May be purchasing more Juniper Infranet Controller and SSG "infranet enforcement" hardware to • Only the respondent’s better secure and segregate PCI in-scope systems. initials are shown in this external report for Additional NAS capacity, Increased VOIP capacity, 23 engineering application annual confidentiality purposes B.V. maintenance. B.W. Software licenses (desktop, serwer, ERP). J.W. Hardware and software monitoring tools. Lawson maintenance and modules. M.W. Microsoft partnership. Core IT infrastructure and related services cannot be compromised -- network, desktop, core clinical/financial applications, security/compliance, data center, storage etc.. must be S.Y. operationally reliable at all times. Discretionary spending on projects not deemed mission critical is the area of scrutiny at present. 51 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CANT do without (i.e., anything you will definitelybe repurchasing or renewing for 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CANNOT Microsoft refresh. do without for 2012 Web site re-write & enhancements. Back-end mainframe services (IBM). • Full detail on each B.Y. Outsourced hosting services. respondent can be found Outsourced Application Development. by logging into your Outsourced telecoms. online account and viewing the details of this Virtualization Infrastructure. study J.Y. SOA application/Infrastructure. • Only the respondent’s A.Z. Vendor support. initials are shown in this external report for confidentiality purposes 52 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do J.A. Some projects will be deferred to 2012, such as PC renewal and printer refresh. without for 2012 • Full detail on each S.A. We support all our IT needs. respondent can be found by logging into your For example we are utilizing existing functionality in our security endpoints to perform email A.A. online account and encryption and foregoing renewal of our PGP licenses. viewing the details of this study N.A. Software maintenance for noncritical applications. • Only the respondent’s P.A. None strategic, low ROI new initiatives will get pushed . initials are shown in this external report for Reducing the diversity of systems. Some vendor equipment will be removed and not K.A. confidentiality purposes replaced. Mobile Technologies. J.B. Desktop Upgrades. C.B. Nothing that occurs. B.B. Major overhaul of ERP systems. A.B. Nothing planned in 2012. We run as lean as possible. Own infrastructure (data centers, networks). A.B. Consultancy on legacy platforms. 53 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do Efficiencies that were attained during the recession will continue-- this includes the without for 2012 increased use of technology, downsizing and outsourcing. Additionally, with the uncertainty in the Euro zone and possible economic contagion, this will keep any expansion of budgets • Full detail on each J.B. to the low, risk averse range. It is still the time for companies to preserve/build capitol respondent can be found reserves and avoid any large unjustified expenditures that cant be justified with short-term by logging into your returns. online account and viewing the details of this study M.B. Websites, e-learning. • Only the respondent’s D.B. In house data center and the old corporate building where it is housed. initials are shown in this external report for With our XenApp implementation we will utilize less hardware (servers, high end PCs and confidentiality purposes R.B. laptops....). Several applications will be transitioned to obsolete state (departmental apps that no longer J.B. serve critical purposes). Business Intelligence initiative may not fit in to budget, primarily due to resource constraints (not financial). Old technology – ISDN. P.B. Old communication technology. B.B. Training and travel. J.B. Inkjet printers. 54 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do Physical server reductions as we move more towards VM environment. without for 2012 Legacy platforms will be sunset -> meaning legacy licensing will be terminated. R.B. Consolidation (Data Center & DR efforts *should* lead to significant cost savings, but more • Full detail on each than likely those will be achieved in 2013). respondent can be found by logging into your Mainframe services - reducing amount of applications/functions being handled on online account and B.B. mainframe hardware. viewing the details of this Using Virtualization to reduce hardware footprint. study We are consolidating A/V and system monitoring to Microsoft tools licensed under EA, • Only the respondent’s B.B. eliminating maintenance costs with retirement of McAfee. initials are shown in this external report for confidentiality purposes Travel will be trimmed. M.B. Propriety hardware. We would like to explore mobile app development, this means we may purchase iPads, or similar tablets. This would be an area which might get canceled if we need to limit J.C. spending. Maintenance/support contracts for systems which are not mission critical. J.C. Definitely expending on training. M.C. Fewer desktop computers. G.C. Sweating of laptops and desktops, i.e. purchasing less laptops / desktops. M.C. Wont be moving to new (paid) Intranet platform. Keeping the free one. 55 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do R.C. Many projects that cannot show platform reduction or operating reductions not approved. without for 2012 M.D. Reducing some hardware such as small personal printers. • Full detail on each respondent can be found Continue roll out Strategy application (SAP). P.D. by logging into your Outlook 2010 roll out. online account and viewing the details of this Servers - we will discontinue hosting of infrastructure to host development and test study installations, moving to cloud. H.D. • Only the respondent’s Oracle DB - we are going out of our way to eliminate Oracle DB backends because of initials are shown in this excessive cost. external report for confidentiality purposes 1) Contract Staff Augmentation - in previous years, we would plan projects and have the need to augment our technical staff (Software Developers, Business Analysts, Quality Assurance Testers, etc.) for the duration of the project. The duration would typically be from 2 - 4 months until the project went live. This year, exec management will only plan and G.D. commit to projects that can be completed with current in house resources. 2) Employee Conferences requiring travel- Previously, employees would go to conferences such as Oracle Open World. Since these involve travel, we will only be allowing employee conferences local to the Dallas/Fort Worth metro area. L.E. Third party products will be replaced with open source. We plan to retire systems that use the following over the next year: Windows 2000, Sql M.E. Server 2000, Data Transformation Services (DTS), SSIS. 56 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do M.F. Consultants. without for 2012 We may have to defer large projects to introduce large new items such as Oracle Exadata • Full detail on each and Maser Data Management suites. There is nothing that can be left out of existing respondent can be found J.F. budgets that would not require a redevelopment of decommissioning of an application. The by logging into your budget is already fairly lean. online account and viewing the details of this Most simply put, redundancy. Rapid growth and corporate acquisitions have lead to multiple study S.F. and often redundant systems, which represent opportunities for streamlining and cost reduction. • Only the respondent’s initials are shown in this New hardware (desktop and server). external report for W.F. confidentiality purposes Basic platform upgrades. W.G. Nothing. S.G. Nice to have items, i.e., BPO or advanced analytic . Oddly enough, web services - the darling of the past few years - has lost its luster. I see J.G. web services declining if they do not re-orient themselves. C.G. Unknown. We will be looking to reduce licenses for Microsoft Office by using cheaper or free R.G. alternatives. 57 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do J.H. Nothing. without for 2012 A large number of new physical servers, non-strategic databases and operating systems • Full detail on each M.H. that are no longer cost effective solutions (e.g. oracle, SUN, etc...) and the purchase of respondent can be found individual physical desktops. by logging into your online account and J.H. Physical estate is gradually being migrated to VM. viewing the details of this study P.H. Non essential hardware and software. • Only the respondent’s M.H. Some new projects that are not fully funded. IE Monitoring Software. initials are shown in this external report for P.H. Printers. confidentiality purposes We have removed all full computer workstations from our budget for 2012, as we are replacing with Wyse zero clients backed by XenDesktop (3000 being deployed currently, J.H. will continue into 2012 to an eventual 4,500-5,000). We have also removed large scale mobile device rollouts due to budget. This includes iPads, Androids, etc.. Also, staff expansion in areas that are not related to the top IT initiatives have been nixed. E.I. Hundreds of things. Setting up Onboarding, less support from vendors, possibly SharePoint. New PCs for Athletics and Science buildings (~75). New Toshiba printers/copiers for Administrative copy rooms. New projectors for large lecture rooms (~15). New Smart A.J. Boards (3) for renovated lecture rooms on Sacred Heart campus. Possibly upgrade from Financial Edge to Great Plains. 58 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do Design tools such as Axure and iRise. without for 2012 B.K. Requirement tools such as IBM Requisite Pro. • Full detail on each respondent can be found B.K. Cell phone service- blackberries. by logging into your online account and J.K. Nothing can be trimmed, we are already running a tight ship. viewing the details of this study J.K. As of right now nothing that I can think of. • Only the respondent’s J.K. Thin Clients. initials are shown in this external report for Were still evaluating on the removal of items such as enterprise IM etc. and opt for cloud S.K. confidentiality purposes based IM. We can do without replacing some of the servers. Would definitely need to replace them in A.K. 2013 though if they dont get replaced in 2012. Beta software for testing. M.K. Operating System upgrade to windows 8. We already have strong governance over expenditure so anything that isnt going to either D.I. bring profitable revenue, save on costs, deliver efficiencies or additional capabilities has been ruled out. S.L. Having dedicated staff to manage our network and servers. R.L. Software suites that might replicate functionality already owned in other packages. 59 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do We are buying tons of iPads for students and faculty, and M & Ps. This is a new experiment H.L. without for 2012 but not necessarily must have. • Full detail on each C.L. Reporting & analytics + mobile apps. respondent can be found by logging into your ERP Vendor Maintenance online account and J.M. viewing the details of this Intranet / Sharepoint development study C.M. Managed services from IBM - we will be insourcing as much as possible. • Only the respondent’s initials are shown in this K.M. All laptop/desktop refreshes are on hold. Leases have been extended for 1 year. external report for confidentiality purposes We have consolidated and reduced spending every year for the past 5 years. We have J.M. eliminated most any non-essential expenditures already. Based on the advancement of our applications, several components will likely be phased out, for example, certain printing software, which before relied on client applications, are G.M. now streamlined by the use of web based applications, which no longer require printing software. Virtualization of servers is another option being explored. Outsourcing. A.N. Mobile Offerings. Upgrades that can wait into 2013 or later. M.N. Innovation projects. Regulatory requirements that only are mandatory after 2012. 60 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do A.O. Conferences. Travel. without for 2012 M.O. None. • Full detail on each respondent can be found V.P. DIAD. by logging into your online account and M.P. We will be doing away with consultants. viewing the details of this study Data Domain and NetAPP storage expansions due to locked on and inability to repurpose J.P. hardware to anything other than this particular purpose. • Only the respondent’s initials are shown in this Items that are not considered core to the companys operations. Certain auxiliary external report for J.P. management platforms such as alerting, network management (where redundancies exist), confidentiality purposes one-off applications that are not part of the corporate standard application portfolio. P.P. New development tools, new reporting tools. P.P. Unsure. Reduced requirements for client / user equipment (desktops, laptops etc.) - these are being K.Q. forced to go further / last longer. Servers also being forced to last longer than expected, tech refresh being delayed. Departmental file servers. Microsoft long term contracts. M.R. Some maintenance contracts. Nice to have projects. 61 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do M.R. N/A. without for 2012 N.S. Only systems getting rationalized as we consolidate down to single global systems. • Full detail on each respondent can be found M.S. Nothing major is planned to remove products or services. by logging into your online account and Update of billing and SAP. S.S. viewing the details of this New DWH could be skipped as well. study E.S. Tape backup. • Only the respondent’s initials are shown in this M.S. None at this time. external report for confidentiality purposes H.S. Monitoring tools. D.S. None. E.S. Instant messaging tools. Most existing software will be renewed except for email software(Lotus notes) as it will be J.S. migrating to cloud email. N.S. Nothing comes to mind. P.S. None at this stage. 62 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do Desktops. without for 2012 Monitors. D.S. Docking stations. • Full detail on each Big servers -> more and more blade servers. respondent can be found by logging into your J.S. Not trimming any services/applications. online account and viewing the details of this Sustaining work like maintenance of existing software, internal call centers, hardware that is S.T. study not obsolete. • Only the respondent’s Lotus Notes. Only because we are replacing it with Google Apps. initials are shown in this T.T. IBM collaboration tools (Connections, Profiles, Websphere Portal, Quickr). Again because external report for of move to Google Apps. confidentiality purposes We have considered upgrading our Citrix from PM 4.5 to XenApp 6 and probably will not. We might use those funds to purchase ProPalms TSE instead. We went through a major H.T. purge of useless products at the end of 2010, so this is the only one left that would fall into this category. K.U. May extent workstation depreciations. All back office services, local service desk, current larger onsite staff can be decreased due R.V. to more remote resolution. J.V. Mobile devices for all staff and added telephony equipment. 63 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What IT items do you think your company CAN do without (i.e., anything you wont be repurchasing,renewing for, or cant fit into the budget in 2012)? Please enter as much detail as possible. • Respondents were asked Initials Response to list what IT items their organizations CAN do We could do without a new proxy server, but the current one has to be rebooted every few without for 2012 J.V. weeks. We can do without upgrading the SAN on our ESX cluster; performance is adequate and we can put off a LUN reorganization/optimization one more year. • Full detail on each respondent can be found There isnt really anything as of right now that we can do without that is within the budget. I by logging into your would like to stay travel...but that is what I can do without. The budget is as tight as it can online account and B.V. get. What we could do without is project topics like old server replacement that was not viewing the details of this budgeted or replacing of some old desktops that was not budgeted either. study B.W. Brand new software, new hardware (unless crucial). • Only the respondent’s initials are shown in this J.W. Upgraded personal laptops, desktops, and peripherals. external report for confidentiality purposes M.W. I dont know of anything that will not be repurchased. Anything not tied to core IT infrastructure and related services and/or ARRA/ACO initiatives S.Y. could be sacrificed. Subscriptions (Gartner). Some third-party software applications . B.Y. Redundant computer systems. Mainframe replacement with distributed system. Code Management Solutions. J.Y. Performance Diagnoses Applications. A.Z. End of live servers. 64 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Does your company have any “Big Data”• initiatives planned for 2012? • "Big Data" is a term “Big Data” initiatives planned for 2012? applied to data sets whose size is beyond the ability of commonly used software tools to capture, manage, and process the data within a tolerable elapsed time. Working with larger and larger datasets allows analysts Yes to identify business trends • Over 60% of respondents indicated that they did not have any “Big Data” initiatives or projects planned for 2012 No 0% 10% 20% 30% 40% 50% 60% 70% 65 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or J.A. N/A. projects within their organization for 2012 S.A. Cloud based initiatives. • Full detail on each A.A. N/A. respondent can be found by logging into your N.A. Incorporate as much as possible into SharePoint. online account and viewing the details of this BI initiative is growing our data warehouse is over 5TB and growing at rapid pace, which study P.A. forces the business to consider data mining tools in addition to standard reporting and • Only the respondent’s dimensional analysis. initials are shown in this external report for K.A. N/A. confidentiality purposes Retail Data Warehouse for sales transactions, inventory, promotions delivered through J.B. MicroStrategy BI. Used by buyers, marketing and executives. Executive dashboards will also be used heavily. C.B. N/A. Click stream analytics, 360 degree view of key entities like customer, project, employee etc.., B.B. predictive analytics are some of the key use cases. A.B. N/A. A.B. N/A. 66 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or Centralized applications that consolidate data from diverse sources and allow enterprise projects within their level data collection and distribution. This allows near real-time analysis, summation and organization for 2012 decision making based upon key performance indices-- the transformation of mass data to J.B. trend analysis that can be acted upon. Additionally, this allows improved understanding of • Full detail on each successful and unsuccessful initiatives-- which improves speed to market and the respondent can be found withdrawal/modification of failed products/services. by logging into your online account and viewing the details of this M.B. N/A. study D.B. Migrating an old claim system with lots of data to the new consolidated claim application. • Only the respondent’s initials are shown in this external report for R.B. N/A. confidentiality purposes A general BI initiative is planned for FY12, although the scope may be significantly reduced due to resource constraints. No specific tools have been selected yet, as those will be identified after the business requirements are clear. Most likely, the FY12 initiative will J.B. consist of business requirements gathering for the future initiative, and additionally general data mapping (understanding of the current environment, source data, data ownership, etc.). P.B. New standard ERP. B.B. Overall data integrity and planning - a dedicated full-time person will be hired to fill this role. J.B. N/A. 67 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or R.B. N/A. projects within their organization for 2012 We currently dont have Big Data functionality, so we are looking to add it. This does include analytic applications as well as business intelligence applications. No decision has • Full detail on each B.B. been made at this time on which vendors/services will be utilized. AsterData, Hadoop, and respondent can be found others are being considered. by logging into your online account and This isnt on our radar yet. We are looking at ways to build a data warehouse without going viewing the details of this B.B. so far as to implement an integrated BI stack. study • Only the respondent’s M.B. Separate SAP pipelines for processing "Big Data" needs - CRM, APO. initials are shown in this external report for J.C. N/A. confidentiality purposes 1) Adopt an MDM solution to the centralized clients database. We have more than 30 sources of clients data and our Company needs to analyze clients trends, identify targets, J.C. etc.. 2) Improve the BI applications and dashboards. Create new dashboards to analyze information about on-line business. M.C. N/A. G.C. N/A. M.C. N/A. 68 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or R.C. No big data initiatives planned. projects within their organization for 2012 M.D. N/A. • Full detail on each P.D. N/A. respondent can be found by logging into your We intend to establish a data warehouse in 2012 to relieve performance stress on H.D. online account and production systems and also fuel our BI initiatives. viewing the details of this study In 2009, we completed a Business Intelligence project to help identify trends related so product sales as a company as well as by the individual country offices we do business in. • Only the respondent’s The sales data captured was related to revenues as well as product trending. In addition to G.D. initials are shown in this sales data, our BI system helps us trend the sales force recruiting efforts. The system is external report for currently maintained by our software development team who make sure that the data cubes confidentiality purposes are refreshing on a daily basis. All refresh jobs run on a scheduler once every 24 hours. L.E. Finance and Business Informatics. We will be continuing our analysis on sales trends, in particular, with menu mix which M.E. essentially is one row per menu item per restaurant per day. We have 800+ restaurants and hundreds of menu items, so our analysis in done entirely in Teradata. 69 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or M.F. N/A. projects within their organization for 2012 Various Proof of concepts underway utilizing SAP Business Objects, Hyperion, Oracle J.F. DataWarehouse and Terradata. Mainly in the Marketing and Sales areas, though there are • Full detail on each also discussions to look at SOOP solutions relying on BI tools. respondent can be found by logging into your S.F. N/A. online account and viewing the details of this Complete upgrade of IBM TM1. study W.F. Complete data warehouse with MS SQL and deploy appropriate dashboards and analytical tools. • Only the respondent’s initials are shown in this W.G. N/A. external report for confidentiality purposes Currently doing research into how to best handle big data. The research is funded projects S.G. that look at the various technologies so we can make a strategic decision on our direction. J.G. N/A. C.G. N/A. We are evaluation and implementing a data visualization and predictive analytic application R.G. to compliment our existing business intelligence infrastructure. 70 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or J.H. N/A. projects within their organization for 2012 M.H. N/A. • Full detail on each We already have extensive BI reporting for the business. This is being expanded to other J.H. respondent can be found regions and in granularity of reporting. by logging into your online account and P.H. N/A. viewing the details of this study M.H. N/A. • Only the respondent’s P.H. "Big Data" initiatives have been accomplished. initials are shown in this external report for We have been ramping up our BI capabilities for a couple of years (both Hospital and confidentiality purposes Research Institute) and are at a tipping point for infrastructure needs, meaning the needs of the BI/Analysis projects are exceeding our infrastructure and supporting staff capabilities. Given the unique and rapid needs of a BI/Analytics environment, we are looking at both J.H. outsource and "appliance" based solutions that are purpose built for loading, analyzing and returning data as fast and inexpensive as possible while freeing up our internal infrastructure resources to concentrate on the more traditional services we are required to provide. E.I. N/A. A.J. N/A. 71 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or B.K. N/A. projects within their organization for 2012 B.K. Analytics. I do not know the specifics about it. • Full detail on each Since the migration to McKesson Star we are now using and populating a data mining and respondent can be found J.K. BI product called HPM and HBI. These will be used to gather reports and analytics that we by logging into your have never been able to report on. online account and viewing the details of this J.K. Data mining for industry trends. study J.K. N/A. • Only the respondent’s initials are shown in this Not planned for any changes. Currently the tools we are using are part of the cloud S.K. external report for vendor/software based on SAP analytics tools. confidentiality purposes A.K. N/A. M.K. Data in our company is still manageable. D.I. N/A. In order to most effectively staff and manage our business, we need to look at 2-3 years S.L. worth of data trending to see where our profit gain/loss lies. This is on the board for 2012. I would assume "Big Data" would include the use of Oracle and/or MS SQL databases, of R.L. which we often make use of both. 72 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or H.L. N/A. projects within their organization for 2012 Integrated reports bringing ERP, CRM, Distributor and market Sales data together, in other C.L. words creating information out of data and make them available on portable devices. • Full detail on each respondent can be found J.M. N/A. by logging into your online account and C.M. N/A. viewing the details of this study K.M. N/A. • Only the respondent’s J.M. N/A. initials are shown in this external report for G.M. N/A. confidentiality purposes A.N. Data warehouse as a single point of truth. M.N. Building a centralized central customer data store. 73 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or A.O. Mostly internal. Data warehousing and reporting/BI. projects within their organization for 2012 M.O. N/A. • Full detail on each V.P. N/A. respondent can be found by logging into your M.P. N/A. online account and viewing the details of this J.P. N/A. study J.P. N/A. • Only the respondent’s initials are shown in this Data warehouse and master data consolidation between newly acquired division and P.P. external report for legacy. confidentiality purposes Information management. Information assets. P.P. Information classification. Big data storage and manipulation, E.g. Seismic interpretation and analysis. K.Q. N/A. M.R. N/A. 74 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or M.R. N/A. projects within their organization for 2012 N.S. N/A. • Full detail on each We are reviewing our Data Assets to ensure we are making best use of the collateral, but M.S. respondent can be found no decisions have been made. by logging into your online account and Setup of an international BI blueprint and evaluate potential to combine 15 DWH´s into S.S. viewing the details of this one international. study E.S. N/A. • Only the respondent’s initials are shown in this M.S. N/A. external report for confidentiality purposes H.S. We do not have a big data project in 2012. Benchmarking for quality and clinical analytics requires consideration for contributing to and D.S. accessing large data systems that can provide information access for decision making. E.S. N/A. J.S. N/A. N.S. Expansion of analytics, including use of Hadoop, Teradata and similar technologies. P.S. N/A. 75 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or Purchasing of a SAP HANA appliance for learning purpose, internal demo, including D.S. projects within their Business Objects tools. organization for 2012 J.S. Research, Media, Archival, Data Warehousing. • Full detail on each respondent can be found Partnering with customers to act as consultants in their Big Data initiatives. e.g. In by logging into your S.T. customer care divisions where millions of calls received per day, working to redesign their online account and databases and come up with analytic and business intelligence solutions. viewing the details of this study T.T. N/A. • Only the respondent’s We are going to be evaluating the various products this year and would like to settle on a initials are shown in this platform by this summer so that we can begin loading the dataset and begin reporting by the external report for end of Q312. Initially IT and our purchasing and credit departments will work with the H.T. confidentiality purposes output. We anticipate that our LOB managers and executives will begin exploring the data on their own once they have been trained on the tools and hear positive reports from the departments using the data. K.U. LTSM. We will use a private cloud program on a utility platform to store and access big data. R.V. Current ideas are a Cisco/Netapps/EMC2 platform, but we are also looking at an HP platform. J.V. N/A. 76 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Please describe the "Big Data" initiatives or projects in your company. Include both analytic andbusiness intelligence applications and the information workers who utilize them. Enter "N/A" ifthere arent any. • Respondents were asked Initials Response to describe any “Big Data” initiatives or We maintain a report archive for about 120 clients. Each client can easily store between 10 projects within their and 50 GB of reports and images in a given year. Being financial, we have to retain this organization for 2012 J.V. data for 7 years. Our current system is around the 10TB mark and continuously growing. Our current project is to encrypt these millions of flat file reports to prevent data scraping • Full detail on each (PCI). respondent can be found by logging into your B.V. N/A. online account and viewing the details of this B.W. N/A. study N/A. • Only the respondent’s J.W. initials are shown in this external report for N/A. M.W. confidentiality purposes N/A. S.Y. N/A. B.Y. J.Y. Microsoft Dynamics. A.Z. N/A. 77 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • For which functions or applications does your company use cloud computing (select all thatapply)? • Almost 40% of the Functions / applications where cloud computing is used (# of times mentioned) respondents indicated that their organization does not use any cloud We do not utilize any cloud computing functions or applications services today • Most common cloud Collaboration/Sharing services implemented today were “collaboration/sharing” Domains (Web sites) and “domains” CRM • “Productivity suites” and “accounting/finance” were the least common cloud Email/Email Server services used today Storage Line of Business/Operations Accounting/Finance Productivity Suites Other (please specify) 0 10 20 30 40 50 78 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their J.A. N/A. organizations used for the applications mentioned in S.A. N/A. the previous question A.A. Cisco, Salesforce, ADP. • Full detail on each respondent can be found N.A. Salesforce. by logging into your online account and P.A. N/A. viewing the details of this study K.A. N/A. • Only the respondent’s J.B. Amazon initials are shown in this external report for C.B. Mimecast / ScanSafe confidentiality purposes N/A. B.B. A.B. N/A. A.B. Microsoft, IronMountain, Socialcast, Salesforce.com. 79 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their J.B. N/A. organizations used for the applications mentioned in N/A. M.B. the previous question • Full detail on each N/A. D.B. respondent can be found by logging into your N/A. online account and R.B. viewing the details of this study J.B. Thompson Reuters, Lexis Nexis. • Only the respondent’s P.B. Salesforce. initials are shown in this external report for Satuit. confidentiality purposes B.B. Google. J.B. Paychex. 80 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their R.B. N/A. organizations used for the applications mentioned in B.B. N/A - currently investigating cloud sourcing options. the previous question • Full detail on each B.B. Salesforce.com is used for CRM. respondent can be found by logging into your M.B. Salesforce, IBM (Cast Iron). online account and viewing the details of this J.C. EAM, IBM. study • Only the respondent’s J.C. Amazon for host some of our websites. initials are shown in this M.C. N/A. external report for confidentiality purposes G.C. N/A. M.C. Salesforce. 81 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their R.C. Cognizant. organizations used for the applications mentioned in M.D. Parstream and VMWare. the previous question P.D. PGI. • Full detail on each respondent can be found H.D. N/A. by logging into your online account and viewing the details of this G.D. Microsoft. study • Only the respondent’s L.E. Amazon and Google. initials are shown in this external report for M.E. N/A. confidentiality purposes 82 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their M.F. Paymetrics XISecure. organizations used for the applications mentioned in J.F. N/A. the previous question S.F. Salesforce, Google, Amazon. • Full detail on each respondent can be found W.F. Rackspace. by logging into your online account and W.G. N/A. viewing the details of this study S.G. We are primary supporting our own private cloud. • Only the respondent’s initials are shown in this external report for J.G. Microsoft. confidentiality purposes C.G. Cisco (Webex). R.G. Salesforce.com. 83 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their J.H. N/A. organizations used for the applications mentioned in M.H. N/A. the previous question J.H. Sonar6 / Messagelabs. • Full detail on each respondent can be found P.H. N/A. by logging into your online account and M.H. N/A. viewing the details of this study P.H. N/A. • Only the respondent’s J.H. Velocity, Citrix, and soon to be Microsoft. initials are shown in this external report for E.I. Salesforce. confidentiality purposes We started using SalesForce/TargetX this Summer for our Admissions and Athletics A.J. departments to recruit students. We have been collaborating with Google with email and Google Apps for our students email and tools/collaboration. 84 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their B.K. Terramark. organizations used for the applications mentioned in GE. B.K. the previous question Accelarad . • Full detail on each OPEN DNS. J.K. respondent can be found Network solutions. by logging into your online account and J.K. N/A. viewing the details of this study J.K. N/A. CRM – Salesforce. • Only the respondent’s initials are shown in this Storage - Box.net & Google. S.K. external report for Accounting – Netsuite. confidentiality purposes Messaging - WebEx Connect & other in house developed. A.K. Google and Sugarsync. M.K. N/A. D.I. BT. S.L. Leveraged ACS corporate solution. (internal). R.L. N/A. 85 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their H.L. Amazon. organizations used for the applications mentioned in C.L. Claud is still a project and not operational yet , the 2 vendors we consider are IBM and HP. the previous question J.M. Microsoft and Amazon. • Full detail on each respondent can be found C.M. N/A. by logging into your online account and K.M. N/A. viewing the details of this study J.M. Webex, SugarCRM, Symantec. • Only the respondent’s G.M. N/A. initials are shown in this external report for A.N. N/A. confidentiality purposes M.N. N/A. 86 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their A.O. Atlassian jira. organizations used for the applications mentioned in M.O. N/A. the previous question V.P. N/A. • Full detail on each respondent can be found M.P. N/A. by logging into your online account and J.P. N/A but are looking to do Exchange in Microsoft cloud in 2012. viewing the details of this study Cloud computing is currently hosted in-house, utilizing twin hot-hot datacenters and ultra- J.P. high-speed connectivity between the two data centers. • Only the respondent’s initials are shown in this P.P. N/A. external report for confidentiality purposes P.P. VMWare. K.Q. Amazon Web Services. M.R. MAZON, Propertyware, Leadtrax, Ultimate Software, Salesfore. 87 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their M.R. Informatica, salesforce, cheetah mail. organizations used for the applications mentioned in Salesforce (Pilot), ProofPoint for email scanning, Utradns for DNS services, unquantified N.S. the previous question usage by savvy users of services such as Dropbox. • Full detail on each M.S. N/A. respondent can be found by logging into your S.S. N/A. online account and viewing the details of this Dell. E.S. study Salesforce. • Only the respondent’s M.S. VMWare. initials are shown in this external report for H.S. N/A. confidentiality purposes D.S. N/A. E.S. N/A. J.S. Unsure. N.S. N/A. P.S. Microsoft as well as in house private cloud apps. 88 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their D.S. N/A. organizations used for the applications mentioned in J.S. N/A. the previous question Internal solutions, no external vendor as of now but partnering with customers for joint go to S.T. • Full detail on each market. respondent can be found by logging into your T.T. Salesforce, CA, ADP, Video publishing, OneBox. online account and viewing the details of this H.T. Smoothstone for the firewalls. GoDaddy to host our website. study K.U. Nuance. • Only the respondent’s initials are shown in this R.V. KPN, Google, Microsoft. external report for confidentiality purposes J.V. N/A. 89 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud vendors does your company currently use for the applications youselected in the previous question? Enter "N/A" if there arent any. • Respondents were asked Initials Response to list which cloud vendors their J.V. SalesLogix, partner-hosted Exchange, partner-hosted MS-LCS server. organizations used for the applications mentioned in We utilize a non-public one. A group within the organization provides us with a online portal B.V. the previous question for document storage and online collaboration. • Full detail on each B.W. N/A. respondent can be found by logging into your J.W. N/A. online account and viewing the details of this M.W. Microsoft. study S.Y. N/A. • Only the respondent’s initials are shown in this B.Y. N/A. external report for confidentiality purposes J.Y. VMWare A.Z. N/A. 90 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which cloud computing functions or applications is your company planning toimplement in the next 12 to 18 months (select all that apply)? • Almost 40% of the Functions / applications that utilizes cloud computing (# of times mentioned) respondents indicated that their organization does not use or is not We do not utilize any cloud computing functions or applications planning to use any cloud services Collaboration/Sharing • Most common cloud services mentioned to be implemented in the near Email/Email Server – term were: “collaboration/sharing” Storage and “email/email server” • “Domains” and CRM “accounting/finance” were the least mentioned cloud services to be Line of Business/Operations implemented in the near - term Communications Domains (Web sites) Accounting/Finance Other (please specify) 0 10 20 30 40 50 91 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Who do you think of as the most logical provider of cloud services for yourcompany? Respondents’ choice for likely provider of cloud services • Over one-third of the respondents indicated that Microsoft was the most logical provider of Microsoft cloud services for their organization, followed by IBM and Google IBM • “Other” answer choices ranged from “being undecided” to “having an in-house solution” to Google selecting “smaller, niche vendors” Amazon Oracle NetSuite Other (please specify) 0% 10% 20% 30% 40% 92 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred J.A. Business focused provider. cloud provider from the previous question S.A. It is the best. • Full detail on each Most providers we would consider for any type of cloud usage would perform a specific LOB A.A. respondent can be found function pertinent to our business. by logging into your online account and N.A. Best pricing and already have established relationship with them. viewing the details of this study The only services that are not strategic would be eligible for the external cloud solution and P.A. they include mostly the lower level Microsoft software. • Only the respondent’s initials are shown in this K.A. Perceived as the current front runner in the Cloud Computing environment. external report for confidentiality purposes J.B. Currently use POS and may use merchandising systems powered by Oracle. C.B. If we were to shift more to the cloud then Office/MS Exchange would be a logical target. B.B. Among the lowest cost offerings in the cloud space, with decent security design. We went to an event for Office 360 and liked what we saw. We have other projects planned A.B. already for 2012 so it will most likely be 2013 before we look at any Cloud. A.B. Installed base, existing relation, track record, limited business continuity risk. 93 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred Industry leader with proven track record of understanding large-scale, global firms. Also, J.B. cloud provider from the ongoing relationship with firm over the years. previous question M.B. Strategic partner. • Full detail on each respondent can be found by logging into your D.B. Because it provides the best fit at this time. online account and viewing the details of this I did not select a provider in question 14 as we are only now going to start looking into cloud R.B. study computing. • Only the respondent’s We currently have strategic relationships in place with AT&T and Verizon. The current initials are shown in this J.B. collaboration suite is Microsoft, which naturally gives them an edge in providing cloud based external report for solutions (their own product). confidentiality purposes P.B. I now companies using MS as cloud provider. B.B. Considering email migration. J.B. They are the most innovative and offer the best fit for us. 94 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred Primary messaging / collaboration systems are MS based at the moment, as are a cloud provider from the significant portion of our production systems. Continuity of operations / environment R.B. previous question *should* lead to a better understanding of how our platforms will perform in their cloud environment once migrated. • Full detail on each respondent can be found They are extremely easy to integrate with, provide strong services, have good experience, B.B. by logging into your and are cost competitive. online account and viewing the details of this We deploy Microsoft solutions through the datacenter to the desktop, so migration of study B.B. Exchange/SMTP functionality, including content scanning and compliance, can be migrated to the cloud on a clear migration path. • Only the respondent’s initials are shown in this Current investigations in cloud possibilities always have Amazon as one of the possible M.B. external report for contenders. confidentiality purposes Because we havent yet finalized exactly which cloud computing initiatives we want to J.C. explore. We will probably have several different projects, and each might use a different vendor. We have reach an agreement for the next 4 years with IBM to use all their software and J.C. solutions. Obviously it will be the best vendor for cloud services. M.C. I am not knowledgeable in that area. G.C. We will host internally. M.C. N/A. 95 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred R.C. I have not done this analysis so I cannot comment. cloud provider from the previous question M.D. Microsoft is one of the leading software companies out there and an industry standard. • Full detail on each P.D. We use Microsoft as our productivity tool including SharePoint for Document management. respondent can be found by logging into your H.D. We are a Microsoft "shop", so we naturally lean towards any offerings coming from MS. online account and viewing the details of this We currently have several Oracle/JDEdwards ERP modules implemented in production that study we are using onsite. As the versions of these modules are a couple releases behind current, it might make sense for us to begin the process of having them hosted by a third • Only the respondent’s G.D. party like Oracle. Our main issue is the level of customizations we have in some of these initials are shown in this modules and the ability of SaaS to still provide us the functionality we need for our specific external report for business module. The reason we had to customize our ERP software in the first place was confidentiality purposes because we were unable to successfully run our business using the software out of the box. L.E. Most flexible and extensible model currently on the market. IBM has provided very sound products to us recently with Cognos and has provided excellent training (some free). They are a superior company compared to the rest of the M.E. companies in the previous questions list and we would look at their solution first. We would look at Oracle last. 96 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred M.F. We have a business relationship with IBM. cloud provider from the previous question J.F. Oracle are the preferred vendor for DBMS and Data Warehousing solutions. • Full detail on each S.F. Same vendor as current collaboration and communication platforms used internally. respondent can be found by logging into your We are primarily a Microsoft shop and utilize Microsoft Exchange which is the project we W.F. online account and are looking at for the Cloud. viewing the details of this study W.G. We dont use and will not use cloud. • Only the respondent’s Looking at two different needs. Both Federal and Commercial. In each case the security & initials are shown in this S.G. compliance needs are the overall deciding factor. external report for confidentiality purposes Most of the providers listed are possible, but Google appears to have more momentum behind them and a number of supporters within the company. we will get experience in J.G. other vendors solutions as our clients require them for their contracts and will be able to make better decisions later, but Google sticks in my head, regardless of their shortcomings. C.G. Sharepoint is a growing product in our company. We use Microsoft products across our entire company from Desktop productivity to e-mail to R.G. software development. 97 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred J.H. We will use our own company. cloud provider from the previous question We have had a successful business alliance with IBM in the past and their consulting practice has proven to be a valuable and skilled one. Due to this, if we were to look at cloud • Full detail on each M.H. computing providers, the first option reviewed would be one based upon a solid respondent can be found performance record with our company and a very stable and long-lived company that does by logging into your not experience the impact of frequent market fluctuation. online account and viewing the details of this J.H. For url/web we will be considering Webroot, very impressed with evolution of their product. study Microsoft previously hosted our Sharepoint Portal in their cloud prior to moving this portal in • Only the respondent’s P.H. house. initials are shown in this external report for We are considering Google for Google Apps and Email. They provide a good value for the M.H. confidentiality purposes money. P.H. Our OS and Office products are Microsoft. Primarily because of our desire to move Exchange. Once a major component of our J.H. infrastructure is moved, it makes sense to continue to bolster and expand the relationship with the company that received the initial component. E.I. Seem to tie closely to our current applications and business models. A.J. Because of our colleges previous history/relationship with Google. 98 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred B.K. Business relationship with this company. cloud provider from the previous question B.K. These are the vendors we currently do business with. • Full detail on each Google was my first choice, however they will not sign a HIPPA agreement, therefore we J.K. respondent can be found would look at the biggest player or biggest name for guidance in the cloud direction. by logging into your online account and J.K. We have a large agreement with them originally and so far they have the best offer for us. viewing the details of this study Microsoft is one of the leaders of this area. We heavily utilize Microsoft products, which J.K. makes it natural to consider them the choice provider for our organization. • Only the respondent’s Due to the major contracts awarded to IBM. initials are shown in this S.K. external report for Currently working with IBM in business transformation projects. confidentiality purposes I selected Google as the provider in question 14 because we use Google documents to A.K. share large documents and files with our remote users and with our clients. M.K. We are using Microsoft products on our back end. D.I. BT has the broadest range of services and reach, also are market leaders. S.L. Best in class and we have an existing relationship with them. R.L. N/A. 99 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred H.L. Budget concerns. Plus Amazon has good reputation and services. cloud provider from the previous question C.L. Strength in infrastructure and this is where the biggest operational costs resides today. • Full detail on each J.M. Generic server-type provisions, plus focus is on Unix, where our back ends are hosted. respondent can be found by logging into your C.M. Our trust in the IT and business offerings as well as price. online account and viewing the details of this K.M. When we start using the cloud, MS Office applications will be the first. study J.M. Native integration. • Only the respondent’s initials are shown in this We currently have many software products by IBM that are used, and would think that if G.M. external report for cloud technology were to be considered, IBM would be our first choice. confidentiality purposes All these companies offer some sort of cloud computing; but we have not decided on A.N. anyone yet. M.N. Existing vendor already delivering classic data store. 100 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred A.O. We are a close partner. cloud provider from the previous question M.O. Microsoft is one of our current partners. • Full detail on each V.P. A partnership with them. respondent can be found by logging into your M.P. We already do business with them and seems logical to keep them on. online account and viewing the details of this J.P. Exchange primarily. study In-house decisions were based on availability of compute and network resources that were J.P. • Only the respondent’s readily available within our company. initials are shown in this external report for Some enterprise architects within the organization are familiar and impressed with P.P. confidentiality purposes Amazons offerings. P.P. Have the most coverage across multiple domains. Market Leaders, scalable and off the shelf support and implementation. K.Q. For other than specific products, Amazon offers a very compelling model transition M.R. applications and storage to the cloud where costs are driven by usage and not just the size of application or storage. 101 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred M.R. IBM is our business partner. cloud provider from the previous question N.S. N/A. • Full detail on each M.S. Not decided yet. respondent can be found by logging into your S.S. W e are doing a lot of business already with Oracle. online account and viewing the details of this E.S. Existing contract and relationship. study M.S. We are creating our own internal hosting platform. • Only the respondent’s initials are shown in this IBM has the facilities, and partners that will make them the best candidate for our future H.S. external report for projects. confidentiality purposes Primary consideration for cloud computing will be to improve the time it takes for testing and D.S. implementation of vendor based applications. Our vendors are considering offering this capability in the near future. E.S. We havent begun thinking about cloud computing applications. J.S. Vendor was selected based on cost and functionality N.S. N/A. P.S. Because of the known platforms as well as the pricing and storage space given. 102 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked to list their reason for Initials Response choosing their preferred D.S. Because of their cloud offerings for collaboration tools. cloud provider from the previous question Amazon is one of most established providers with AWS and offers multiple integration J.S. hooks with existing applications. • Full detail on each respondent can be found IBM has showcased few cloud based products in past few weeks. Attended their webinars by logging into your S.T. and solutions look promising and integrated to their existing products. online account and viewing the details of this Because we are adopting Google Apps for Business as our service provider for study T.T. collaboration and messaging. We will be using all of the applications available through Google Apps to replace similar on-premise tools today. • Only the respondent’s initials are shown in this We are making limited use of the cloud and they provide the service we need to protect the external report for H.T. data on our laptops in the field. confidentiality purposes K.U. Part of company is using it. We are in a close partnership with both Microsoft and Google, but relationship with MS is R.V. better then Google. We currently use many of the Office Suite programs from Microsoft and have a good J.V. relationship. 103 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Why did you select the provider in the previous question? Please explain. • Respondents were asked Initials Response to list their reason for choosing their preferred We have a strong partner in Microsoft. We utilize Microsoft software very heavily in our line J.V. cloud provider from the of business apps and our web applications could very easily be ported over to Azure. previous question Our storage and servers are all IBM devices. I have been pleased with the rep that has B.V. • Full detail on each worked with me for the past 5 years and would go to them first to see what is available. respondent can be found by logging into your B.W. Already have an established business relationship. online account and IBM has traditionally been a vendor of choice and are constantly ensuring close inter- viewing the details of this J.W. study business relationships. M.W. We already have a very close relationship with Microsoft. • Only the respondent’s initials are shown in this S.Y. Strong, existing relationship with Microsoft. external report for confidentiality purposes B.Y. Already using Google for other applications. J.Y. Our IT organization is a Microsoft shop, this will bring cost savings and synergy. A.Z. Use many Oracle databases. 104 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • How is your IT department responding to the trend of "Consumerization of IT"? • “Consumerization of IT” Reaction to “Consumerization of IT” refers to the introduction of consumer-oriented technology and behaviors We have a policy and/or process in place into the realm of Enterprise IT • Over 25% of the respondents indicated We plan to have a policy and/or process in place that they do not plan to within 6 months have any process / policy in place for the “Consumerization of IT” We plan to have a policy and/or process in place in 6 to 12 months • Almost 50% of the respondents indicated that they have a process / policy in place or plan to We plan to have a policy and/or process in place, but have one in place within not within the next 12 months 6-12 months for the “Consumerization of IT” We neither have, nor plan to have, a policy and/or process in place Other (please specify) 0% 5% 10% 15% 20% 25% 30% 105 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to J.A. Cost flexibility may be a benefit, however the cost model and savings are yet to be proven. “Consumerization of IT” for their own company S.A. N/A. • Full detail on each One benefit we have considered is allowing personal cell phones to connect with certain respondent can be found A.A. strict stipulations. This would reduce direct hardware costs and transfer them to the by logging into your employees. online account and viewing the details of this N.A. Productivity, less management on home users. study P.A. It can give the extra edge and can be used as differentiator. • Only the respondent’s initials are shown in this K.A. Increased accessibility to information. external report for confidentiality purposes Faster response to requests and user issues, resulting in less frustration with help desks J.B. and IT support. Increased speed and productivity. C.B. Bring your own device has reduced costs of provisioning mobile devices for our company. B.B. Opportunity of creating internal customer delight at a lower cost is the key benefit. A.B. Users can choose the device they are most comfortable with. A.B. Ability to quickly react on differentiated market demand. 106 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to With the increased deployment of smartphones, tablets, etc. the speed of capturing and “Consumerization of IT” dissemination of information will also increase. Additionally, the side benefit is a well for their own company informed and technologically advanced employee base. Since the line is blurring between personal devices and corporately approved devices, it will be harder to mandate which • Full detail on each devices employees may use and not use while at work. Companies will have to develop respondent can be found J.B. standards that support the use of differing devices while still maintaining security standards. by logging into your If efforts are made to restrict usage of these devices there will be a backlash against the online account and viewing the details of this "Big Brother" aspects of a firm. IT consumerization will not only continue but increase. study These devices will become as standard tools as Day Planners and PowerPoint to previous generations-- firms must learn to deal with this trend or they will not harvest the benefits. • Only the respondent’s initials are shown in this M.B. Possible cost savings in long-period. This is the issue you cant resist anymore. external report for confidentiality purposes D.B. None, just another gimmick and how to get IT cost to doing business. We have started allowing some of our IT staff to attach/connect into our network which has allowed us to test the feasibility of what could be a very cost effective way to handle our R.B. hardware purchases. Many of the new tablets and such owned by staff could reduce costs of our company owned assets. J.B. Primarily freedom of choice for the end users. P.B. Higher personal efficiency. B.B. Interest/training future internal transfers into IT. We do not support these consumer devices for business use at the moment, but employees J.B. are allowed to use them at work for personal use. As more time passes we may begin to incorporate them into business use, but only after security issues can be resolved. 107 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to As we are a very tightly regulated entity, we view *most* "Consumerization of IT" programs “Consumerization of IT” R.B. as potentially hostile. As such, each new product has to be fully vetted and meshed prior to for their own company the release for our user bases. • Full detail on each Increased buying from employees. Productivity gains from familiarity of the technology by B.B. respondent can be found our associates. Feeling of greater "freedom" as well. by logging into your online account and It’s a looming issue but we have standardized hardware and leverage Citrix on thin clients B.B. viewing the details of this to ease administration overhead. Tablet and smartphone access has been increasing. study Allows workers quick access from devices they are comfortable using. • Only the respondent’s Develops better relations with employees. M.B. initials are shown in this Allow problems to be resolved quicker. external report for Less costly than company owned equipment. confidentiality purposes More flexibility, possibly increased productivity and increased user satisfaction - if they get J.C. to use devices they LIKE and are familiar with, then they will be happier and will probably work more efficiently. The productivity can be increased because each employee can use the devices he likes J.C. and feels more comfortable with. For the employee is more comfortable to have only one device (one laptop, one smartphone, one tablet). M.C. Availability of information to our patients through the use of the internet. G.C. Hopefully cost saving. M.C. Looking at how employees can use their iPhones etc.. for work. 108 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to R.C. We are looking into this now. Unsure of benefits at this point. “Consumerization of IT” for their own company Consumerization presents significant new business challenges and opportunities. M.D. Consumerization establishes new norms that are just as relevant to business as to anyone • Full detail on each else. respondent can be found by logging into your P.D. Provide productivity increases and better collaboration. online account and viewing the details of this Unfortunately, all we can see is drawbacks. When it comes to bring your own device, we H.D. study are stuck on the perceived loss of control and cannot get beyond the "risk" to the business. • Only the respondent’s Savings on equipment costs - allowing our employees to connect to our network and/or initials are shown in this install certain software modules on their personal laptops means the company does not external report for have to purchase as many for employee use. We also allow employees to set up company G.D. confidentiality purposes email accounts on their smartphones. This also reduces the number of company cell phones we have to provide as well as reduces the number of cellular phone plans we have to purchase. Increased mobile business. L.E. Advertising and direct access to consumers. We have barely researched this topic; however, there were plans at one time to provide the waiters in our restaurant with handheld devices to ring in orders as opposed to using POS M.E. terminals. We also have introduced WIFI access in most of our restaurants for our customers. 109 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to M.F. N/A. “Consumerization of IT” for their own company Increased innovation through users exploiting data in ways which it had not been originally J.F. engineered for. If the security issues can be overcome then it should help increase the • Full detail on each companies agility to respond to market needs. respondent can be found by logging into your Increased user productivity with a huge benefit: cost ratio (and increased desire of users to S.F. online account and adopt cutting edge consumer technology. viewing the details of this study Employee engagement. W.F. BYOD. • Only the respondent’s Increase in productivity and organizational commitment. initials are shown in this external report for W.G. I think it will not apply to our company. confidentiality purposes Expands the hardware and infrastructure into devices that the end users have a vested S.G. interest in. J.G. Lower cost. BYOD mobile solution. C.G. iPad integration with applications. I see the biggest benefits as offloading hardware and some software costs. Although some R.G. support costs may increase, the hope is that the increase will be less than the reduction from hardware and software. 110 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to J.H. Cost savings. “Consumerization of IT” for their own company Our business generates revenue from our clientele, which requires a happy customer base. M.H. The consumerization of IT for our business is important in the sense of maintaining a • Full detail on each competitive edge over our peers. respondent can be found by logging into your J.H. Agility, communication, working on the move. online account and viewing the details of this P.H. N/A. study We believe that we are going to need to work on PAAS and SAAS for the City/County. This • Only the respondent’s M.H. can provide the ability for the end user to order services in a standard way and see the end initials are shown in this cost of the software or platform. external report for confidentiality purposes P.H. Buying OTS rather than vendor proprietary. The primary driver is ease of use and end user comfort with consumer devices hitting the market. The adoption rate on these devices is much more rapid that we find traditional business based solutions, and we want to leverage that to improve our capabilities and J.H. reduce cost/training time. As such, we are shifting to a BYOPC model that allows our users to bring ANY consumer device they find fits their needs and use it within our highly secure, highly controlled environment. This will slowly blend into the best of both worlds if done right. E.I. We are investigating the risk/reward here. Hopefully better design and accountability of customer service will decrease helpdesk calls A.J. and user confusion in labs and when using online homework upload sites. 111 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. Initials Response • Respondents were asked Consumerization usually means simplification like an apple iPad interface. Having such an to explain what they saw B.K. initiative would make brining new IT professionals on board easier and reduce the learning as the benefits to “Consumerization of IT” curve. for their own company B.K. None. • Full detail on each End users providing their own means accessing data, and being familiar with the equipment respondent can be found J.K. they are using. by logging into your online account and J.K. Faster feedback. viewing the details of this study We support approved consumer devices on the network. We need to validate the security J.K. of the devices before approving them to be used within our company. • Only the respondent’s initials are shown in this Employee productivity. external report for S.K. Employee satisfaction. confidentiality purposes Reduction of costs. The benefits are that associates can use their current technology to interact with work email A.K. and documents and work more efficiently. Increase the productivity. IT doesnt have to support the product that customer using however we provide support for M.K. application that we provided. KB articles will be very helpful and should be able to send them to end users when they require it. Gives us an advantage and can lead to retention of staff, faster dissemination of D.I. information. different ways to communicate internally and externally. Customer driven solutions increase our customer satisfaction and allow us to focus on our S.L. clients, not our business unit, which is a better approach. Increasing consumer functions and behavior in the Enterprise IT landscape should improve R.L. the quality of decisions made and business efficiency. 112 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to Training employees will be cost efficient. H.L. “Consumerization of IT” Improve productivities. for their own company Talent attraction, lower training cost, employee satisfaction. Consumerization is not a C.L. • Full detail on each question, more about when are we ready from a data security point of view. respondent can be found Remove low-value-add support burden from corporate IT. by logging into your J.M. online account and Enable a degree of self-reliance for savvy end users. viewing the details of this C.M. Rapid technology adoption using employee systems. study We currently support employee purchased iPhones and iPads on our network. We will • Only the respondent’s K.M. start looking at a BYOD (Bring Your Own Device) strategy for laptops. initials are shown in this external report for J.M. Employee utilization during non-paid hours means more work product. confidentiality purposes Unfortunately, I dont see any benefits at this time. Security is a top priority and there would G.M. have to be a way to wrap security around the various pieces of technology, which is not, I believe, something our company is looking at this time. A.N. Rapid deployments and less operational risks (and subsequently less cost). Bring your own device will save hardware invest for the company. More end user satisfaction. M.N. Increased productivity for end users IT seen as innovator. 113 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to A.O. Lower on boarding costs. Bring your own device. Simple easy interfaces. “Consumerization of IT” for their own company M.O. N/A. • Full detail on each V.P. Cannot discuss it here. respondent can be found by logging into your M.P. Currently, it is not a topic for discussion in the company. online account and viewing the details of this A lot of the staff benefit from being able to use phones and tablets to work away from the J.P. study desk as we keep the business running. • Only the respondent’s The prospects of BYOD (Bring Your Own Device) include potential benefits of 1) decreased initials are shown in this end-station support, 2) improved end-user satisfaction due to familiarity of the client J.P. external report for hardware and being empowered to select client hardware, and 3) potential reduced confidentiality purposes enterprise seat licenses for operating systems, office software, etc.. P.P. Improved response times to business system requests. P.P. Reduction of it assets, it spend, upkeep of technology and support functions. As a Security Person at the moment I remain to be convinced that the benefits outweigh the K.Q. risks. Benefits quoted are increased collaboration, employee engagement and lower TCO for IT Assets. Higher adoption of the internal applications by the sales force, satisfy data and analytical M.R. needs in non-traditional ways and free the workforce from the desks and offices. 114 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to M.R. I dont know. “Consumerization of IT” for their own company Employee productivity and an emphasis towards securing company assets properly rather N.S. than spinning wheels trying to stop endpoints fruitlessly. • Full detail on each respondent can be found M.S. Increased benefit to customers. by logging into your online account and Reduce time to market. S.S. viewing the details of this study E.S. Model changes value proposition. • Only the respondent’s Allows for more agile development and lets users make adjustments to improve their initials are shown in this M.S. external report for productivity. confidentiality purposes H.S. Improve employee flexibility. In healthcare there is a significant debate between the ownership and access provisions for the personal health record. Over the next 2 to 4 years we are predicting that health care D.S. record access will need to become more similar to how information is accessed in the banking industry. We are seeing more "consumer" systems that assist patients with health care choices. IT begins to see the business groups as a customer and begins to realize that they work for E.S. the business. Forces the business to think about requirements and realize that IT isnt free. J.S. It gives IT a different face to the customer and IT will be considered a partner. N.S. Interactive access to analytics, monitoring, etc.. P.S. Not sure at this stage. 115 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked to explain what they saw Initials Response as the benefits to D.S. Employee satisfaction, using the tools/equipment they know and like to use. “Consumerization of IT” for their own company Industry is changing towards more user friendly, simple interaction for business applications J.S. with multiple hooks into consumer products such as iPad. This potentially leads to • Full detail on each respondent can be found increased efficiency and adoption. by logging into your It is going to strengthen financial position in coming months and also establish trust with online account and S.T. customers that we are offering innovative cost models aligned to their IT budgets. viewing the details of this study We are moving to support an any device, anytime, anywhere and bring your own device T.T. environment for our entire organization. We think this will enable our employees to be more • Only the respondent’s productive and actually reduce or spend on mobile devices. initials are shown in this external report for It has allowed us to give our users tools with which they are comfortable. The capabilities of confidentiality purposes the devices are leading to new ideas for how to integrate them into IT and make the lives of H.T. our users easier and more productive. Personally I am using some amazing apps on my iPhone 4s that allow me to administer my network from anywhere. K.U. Reduces investment. We have a policy of working anywhere on any device, and are currently looking at Bring R.V. your own device, which will increase employee satisfaction and lower costs. J.V. Increased mobility with lower costs. Ease and speed of replacement products. 116 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the benefits of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw as the benefits to I do not see any benefits for my work environment, personally. Our environment requires “Consumerization of IT” strong controls and Im not sure I trust anyone outside of internal IT to fully understand the for their own company security requirements of our data. J.V. On the whole however, it is a great opportunity to reduce costs in small mom-and-pop type • Full detail on each businesses who cant afford an internal IT staff or who would even know what products and respondent can be found services they needed to run. by logging into your online account and Right now none. The Bring Your Own Device ideas makes me nervous along the lines of viewing the details of this B.V. creating additional security holes. As for using more consumer based devices like iPads study and tablets I think will have a place but the investigation needs to happen first. • Only the respondent’s B.W. Easier training of employees. initials are shown in this external report for Allowing employees to choose what technologies they want to use for work allows them to confidentiality purposes J.W. support themselves much more efficiently. M.W. N/A. We seek to improve the experience of our customers --- both patients and providers. We S.Y. will develop a portal strategy to better engage our customers, provide better integrated value-add services/tools and a single front door for our organization. B.Y. N/A. Cost Savings and promote efficiency J.Y. Improve quality of services A.Z. N/A. 117 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of J.A. None. “Consumerization of IT” for their own company S.A. N/A. • Full detail on each We can easily lose control of assets and introduce major security holes in our corporate respondent can be found A.A. infrastructure. by logging into your online account and Intellectual property security, no knowing where data is going or being accessed from, viewing the details of this N.A. supporting nonstandard devices and operating systems. study P.A. Security concerns. • Only the respondent’s initials are shown in this K.A. The same increase in accessibility results in security concerns. external report for confidentiality purposes More possibilities for inconsistencies in configurations. While there may be fewer requests, J.B. issues that arise may be more complex. Increased support burden. C.B. DLP. B.B. Security concerns. The downside is we have a large number of different devices to support that we arent A.B. always familiar with. This puts a large burden on the support staff. Depends on ability to keep underlying platforms as standard and off the shelve as possible - currently highly customized. A.B. Risk of unrewarded complexity and impact on corporate branding/image. Security risks. 118 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of Possible security breaches, control of sensitive data, interference with systems that can “Consumerization of IT” cause loss or corruption of data. Distractions at work, the expense of supporting differing J.B. for their own company hardware and software. How to "on-board" users who refuse to purchase specific types of devices, or refuse to use their personal devices. • Full detail on each respondent can be found M.B. Support for all kind of devices. Policies how to deal with stealth devices. Security. by logging into your online account and viewing the details of this D.B. No benefit, answered before. study I am not that familiar with Consumerization but feel it could benefit out sales force at many • Only the respondent’s R.B. of our branch locations. initials are shown in this external report for Significant security challenges as part of the bring your own technology options. These are confidentiality purposes primarily related to compliance and privacy requirements. Support challenges can be J.B. mitigated through virtualization technologies, but will still pose a challenge as the environment becomes more complex. Over communication. P.B. Too much info. B.B. Lost productivity. J.B. Too many platforms to support. Security is questionable. 119 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of Once again, we tend to view *most* consumerization of IT initiatives as potentially hostile, “Consumerization of IT” and as such we have implemented a strict policy of requiring a full vetting of these types of for their own company programs. Primary concerns are related to general access, and the fact that historically 3rd R.B. party vendors may not follow the strictest of guidance when it comes to security. In • Full detail on each accordance with those policies, access points for these devices are heavily secure in a respondent can be found series of DMZ style designs. by logging into your online account and Security risks. viewing the details of this Compatibility issues. study B.B. Supportability issues. These 3 things are of immense concern to our organization. • Only the respondent’s initials are shown in this Compliance and data security are primary concerns. If we can solve application delivery we external report for B.B. can allow flexibility with client hardware needs. confidentiality purposes Security, security, security. M.B. Handling differences in devices. Trouble-shooting connection or use problems. More platforms to support. J.C. We have to draw the line somewhere, and users who want to use a device which falls outside the area that we agree to support will be unhappy. J.C. It will increase the spends on security suites and employees training on security. M.C. Security as well as making it simple for the end user. G.C. Innovation. M.C. Security risks. 120 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of R.C. Unsure. “Consumerization of IT” for their own company This can create an additional psychological barrier for businesses, which often struggle with M.D. the idea that the same device employees use for work is also the one that they use for • Full detail on each entertainment, and therefore the traditional boundaries between work and play must blur. respondent can be found by logging into your P.D. Need to support more devices and applications. online account and viewing the details of this See answer under “benefits” - we also lack the staffing levels and skillsets necessary to H.D. study support in a traditional sense "bring your own" technology. • Only the respondent’s IT Support for personal devices - when these devices get viruses or dont work properly, we initials are shown in this are having to use our IT resources to provide support to get them up and running again. In external report for some cases, the problem with the device is not related in any way to the company software confidentiality purposes or the functions with the issues are not required by the company. G.D. There are also some security concerns. This is especially the case when confidential or sensitive information is stored on the personal device and it gets lost or stolen. We also have security concerns with employees saving company related documents on cloud storage such as Google Docs or iCloud. L.E. None. The restaurant personnel are not tech-savvy and we risk damage and possible theft to the M.E. hand held devices if we assign each waiter one of these devices. 121 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of M.F. N/A. “Consumerization of IT” for their own company Security of company data. Threats of viruses and unsecured and unsanctioned software J.F. being brought onto the network.. Lack of strong control around who and how sensitive data • Full detail on each is being used. This may put the company in breach of regulations. respondent can be found by logging into your S.F. Headaches in provisioning, management, security, etc.. online account and viewing the details of this Interoperability of devices. study W.F. Additional management cost and overhead. Data management and application (app store) management challenges. • Only the respondent’s initials are shown in this I believe it would be a good viable way, but its not applicable to our internal company W.G. external report for organization. confidentiality purposes S.G. Security & Compliance (or more aptly, the lack of these). J.G. Reduced support. C.G. Support various devices. Segregation of personal and company data. I see the biggest challenge as having our support resources keeping up to date on the latest R.G. technology. 122 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. Initials Response • Respondents were asked to explain what they saw J.H. Lack of customization. the drawbacks of “Consumerization of IT” M.H. The shift away from centralized computing solutions and the risks related to secure access. for their own company J.H. Security! Data loss, loss of devices, management of uncontrolled estate (patching, AV etc.). • Full detail on each respondent can be found P.H. N/A. by logging into your online account and M.H. It does not allow us to bring the extra value at times that we can offer. viewing the details of this study The customer always wants the newest, biggest and best but we dont have the budget to P.H. provide everything. • Only the respondent’s The biggest drawback measured so far is the support gap. As users bring more and more initials are shown in this external report for consumer equipment in, even in our eventual BYOPC world, the ability for us to support confidentiality purposes them becomes difficult. Of course there are models we are trying to keep our support limited to just the connection to our system, but this is a shift in the minds of both the J.H. support staff and the user (cultural change is the hardest). Additionally with the devices such as iPad, Android etc.. that we bring on as corporate assets, we have found a significant lack of "central management" tools available. The more we deploy, the higher cost of ownership which is working in the opposite direction (again, why were doing BYOPC and a hybrid support model). E.I. Our business does not wholly support us in this model currently. Were focusing on what I consider front-end shiny pretty objects and not the backbone that supports those objects. What good is an iPad if there is no reliable strong wireless network? What good is a well planned GUI if our cabling is 25 years old and not accessible A.J. to all buildings on campus? Laundryview is definitely useful to our students, but not at the expense of our network admin dedicating 80% of his week to making it work in all dorms while we are having intermittent network connectivity issues in our Business and Financial offices. Sometimes the consumer has to wait. 123 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain.. Initials Response • Respondents were asked Such an initiative wont add to the bottom line of revenue into the company. while it might to explain what they saw B.K. improve speed to market, the ROI will be too long to be considered good use of funding in the drawbacks of “Consumerization of IT” the current economy. for their own company B.K. Not sure. • Full detail on each J.K. Wide range of devices to have knowledge to support. respondent can be found by logging into your J.K. More work for IT and harder to keep everything secure. online account and viewing the details of this Security is the biggest concern we have. Ensuring the security of the devices and making study J.K. sure our data is secure is extremely important. • Only the respondent’s Potentially increased support costs. initials are shown in this S.K. Security risk if not managed properly. external report for confidentiality purposes The drawbacks are the support that is needed for these devices. We have provided many A.K. hours and resources to this area. Hard to managed. M.K. The policies have to cover all different aspect of different users. D.I. Additional security risk is the key drawback. In the effort to "wow" a client it is easy to over-spend without tangible results. blind S.L. spending is not conducive to profitability, therefore "consumerization of IT" needs to be performed pragmatically. R.L. Maintenance and support costs. 124 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of Security concerns. H.L. “Consumerization of IT” Decentralization. for their own company C.L. Data security, data confidentiality, level of support (we cant support all devices). • Full detail on each respondent can be found J.M. False impression of level of support they will get from corporate IT. by logging into your online account and C.M. Security and controls issues for regulated environment. viewing the details of this study K.M. Security and PI leaving the company network. • Only the respondent’s J.M. Non-control of assets and data. initials are shown in this external report for G.M. As stated, security would be a big drawback. confidentiality purposes A.N. Security is the biggest concern. Security. M.N. Complexity of the supported landscape. Potential support issues and end user dissatisfaction . 125 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of A.O. Security. Performance. Load. “Consumerization of IT” for their own company M.O. N/A. • Full detail on each V.P. Cannot divulge that info. respondent can be found by logging into your M.P. We open ourselves to risks. online account and viewing the details of this J.P. There are a lot of proprietary data areas that might be compromised. study Increased variability in end-user experience. Significant security concerns. Network • Only the respondent’s J.P. access-layer infrastructure may require significant overhauls to ensure proper authentication initials are shown in this and identity/profiling services to ensure the security of the enterprise infrastructure. external report for confidentiality purposes P.P. More systems to maintain, more complexity. P.P. Decentralization of technology, integration of disparate technology. Security risk to enable connectivity of the device to corporate infrastructure. Loss of control of the endpoint. K.Q. Requirements for investment to protect from BYOD effectively. Loss / leakage of data through personal Assets. M.R. Too many devices to support (development, testing, and help desk support). 126 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of M.R. I don’t know. “Consumerization of IT” for their own company Unknown impact on support organization to deal with unmanaged endpoints. Having to N.S. implement new solutions, i.e., Mobile Device Management, to bridge the gaps in a way that • Full detail on each protects both end user and company interests. respondent can be found by logging into your M.S. Ability to deliver what the business want. online account and viewing the details of this S.S. Difficult to find a customer for cleaning-up-the-factory and end-of-life projects. study E.S. Same. • Only the respondent’s initials are shown in this Too many devices. To many new devices too fast. Some users dont support themselves M.S. external report for putting additional strain on resources. confidentiality purposes H.S. Overload on the IT department. Healthcare is very complex and very personal. Doctors dont trust data from other doctors. D.S. Development of a business model for development of consumer based IT in healthcare is very elusive and means different things to different constituents of the IT process. E.S. The processes can sometimes be cumbersome. IT employees will be required to have growing and adapting skillsets to new technology. J.S. Need for increasing staff. Increased customer support responsibility. N.S. A large percentage of data is PII and not accessible to the workforce. P.S. Not sure. 127 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked to explain what they saw Initials Response the drawbacks of D.S. Security issues. “Consumerization of IT” for their own company Outsourcing becomes a more common trend which can damage culture. Security becomes J.S. a significant concern with various entry points into critical systems. • Full detail on each respondent can be found S.T. It can impact our permanent customer base because of loose coupling in this model. by logging into your online account and Greater risk of data loss/leakage. Greater security complexity as it relates to access and viewing the details of this T.T. control. Increased spend on hardware/software solutions to mitigate the risks and protect study the data. • Only the respondent’s The pace of change makes it hard to plan for the infrastructure needed to support the initials are shown in this devices. It also creates the expectation that we can make any device work which is not external report for H.T. always the case or they know someone at a much larger company who is using the device confidentiality purposes and we have to explain that they were able to spend my entire budget on adding that device because of their size. K.U. Support. R.V. None, except that the startup is hard and somewhat costly. J.V. Security must be improved and considered at all times. 128 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • What do you see as the drawbacks of "Consumerization of IT" for your company?Please explain. • Respondents were asked Initials Response to explain what they saw the drawbacks of I do not see any benefits for my work environment, personally. Our environment requires “Consumerization of IT” J.V. strong controls and Im not sure I trust anyone outside of internal IT to fully understand the for their own company security requirements of our data. • Full detail on each B.V. Unknown at this point out side of potential support and security issues. respondent can be found by logging into your One of the aspects of consumerization could involve bringing social media into the online account and B.W. workplace. This could negatively impact employee performance (using social media for non viewing the details of this work related things) study J.W. Difficulty in giving up control of what technology employees are using. • Only the respondent’s initials are shown in this M.W. N/A. external report for confidentiality purposes The possibilities/opportunities are seemingly endless creating real challenges in achieving S.Y. consensus around priorities in an increasingly challenging environment --- e.g. financial pressures. B.Y. N/A. Change management challenges as this will change fundamentally how people view IT J.Y. services. A.Z. N/A. 129 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which consumer-purchased smartphones will your company allow to connect toyour companys network (select all that apply)? • Respondents were asked Permitted a connection to respondents’ organizations network (# of times to select which of the mentioned) following consumer- purchased smartphones would their company BlackBerry phones 88x permit connecting to its network • A majority of the respondents indicated iPhone 85x that the Blackberry would be permissible, followed by the iPhone • Only 13% of the Android phones 67x respondents indicated that no consumer- purchased smartphones would be permissible by Windows phones their company to connect 54x to their network We likely wont allow any consumer-purchased smartphones to connect to the network 15x Other (please explain) 5x 130 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Which consumer-purchased tablets will your company allow to connect to yourcompanys network (select all that apply)? • Respondents were asked Permitted a connection to respondents’ organizations network (# of times which of the following mentioned) consumer-purchased tablets would their iPad company permit 83x connection to its network Android tablets • A majority of the 52x respondents indicated that the iPad would be Windows tablets 42x permissible, followed by the Android • Almost a quarter of the BlackBerry tablets 40x respondents actually indicated that no consumer-purchased Samsung tablets 30x tablets would be permissible by their We likely wont allow any consumer-purchased company to connect to tablets to connect to the network 26x their network Kindle 22x Nook 16x Other (please explain) 3x 131 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Will you allow consumer-purchased laptops to connect to your companysnetwork? • Respondents were asked if their organizations would permit consumer- 19% purchased laptops to connect to their network • Over half of the 30% respondents indicated “No”. 51% Im not sure No Yes 132 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • How concerned are you about the security aspects of the "Consumerization ofIT"? • Almost half of the Concern around security aspects of “Consumerization of IT” respondents indicated that they were “very concerned” around the security aspects of Very Concerned “Consumerization of IT” • Only 3% of the respondents indicated that the security aspects around “Consumerization Somewhat concerned of IT” would not be a real concern to their organizations Neutral Somewhat unconcerned Not at all concerned 0% 10% 20% 30% 40% 50% 133 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.
  • Expert profiles • Individual responses and detailed profiles on each study respondent may be viewed online by logging into your account and accessing this study • We encourage clients to rate each study participant to help ensure the most thoughtful respondents are given priority access to future studies • Respondents were required to answer all the questions presented in the study 134 © 2011, Thinkspeed Research, LLC. All rights reserved. Reproduction or dissemination outside of the client organization is strictly prohibited.