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Enterprise 2.0 and Enterprise Information Management
 

Enterprise 2.0 and Enterprise Information Management

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Presentation on Enterprise 2.0 given at the EIM 2011 event hosted by VLC in Amsterdan.

Presentation on Enterprise 2.0 given at the EIM 2011 event hosted by VLC in Amsterdan.

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    Enterprise 2.0 and Enterprise Information Management Enterprise 2.0 and Enterprise Information Management Presentation Transcript

    • You cannot measure information,you can measure conversations EIM 2011 conference Amsterdam @thethinkingape jeroen.derynck@thinkingape.be 1
    • The conversation economy 2
    • Enterprise 1.0• Transactional systems • record-centric• Productivity tools • document-centric• Communication tools • message-centric 3
    • The old eco-system• The average worker spends more than an hour a week locating documents in multiple sources• People waste 74 minutes a week copying, pasting and re-entering the same information into different documents• 80 percent of workers use their email to store information and files• 96 percent are open to the introduction of new technologies to help make their working practices more efficient• 44 percent of workers found insufficient training was a barrier to adopting new technologies, while one third (35 percent) did not find them simple or intuitive to use 4
    • ROI = RUNNING ON INSTINCT 5
    • Big Data 6
    • The cost of informationCost of Enterprise (Information) Systems + Cost of Information Overload + Cost of Information Asymmetry = Cost of Information 7
    • New paradigms, old systemsSystemsPoliciesChannelsInterfaces 8
    • Where is the inEnterprise Systems? 9
    • ...knowledge itself is becoming overwhelminglyplentiful and we know that most of it isunstructured. While the majority of the efforthas been in trying to apply structure to thisknowledge to make it easier to assetize andcapitalize, are we ignoring a big picture:with a world of abundance of knowledge—andnot scarcity—it makes more sense to delivermarket leadership by capitalizing on the addedvalue of expertise, relationships, introspection,eminence and experiencehttp://blogs.forbes.com/rawnshah/2011/03/01/shifting-the-imperative-from-knowledge-management-to-expertise-management/ 10
    • Dawn of a new enterprise 11
    • In Enterprise 2.0It’s not about recordsIt’s not about filesIt’s not about systemsIt’s not about content 12
    • The social enterprise Enterprise 2.0 establishes an effective ecosystem of social and mobile technologies that provide rapid, agile collaboration, and business convergence... it brings the user back into the equation... 13
    • How social is your enterprise? 14
    • Social business 15
    • Collaborative activities typically consume 70-80% ofan information worker’s time, the relative gain ofimproving the performance of those activities issignificantly higher than improving the performanceof individual activities COLLABORATION counts for 36% of overall business performance research  paper  Mee*ngs  around  the  world:  the  impact  of  collabora*on  on  Business  Performance  (Gofus  et.  al.,  2006)   16
    • From ECO system to EGO system 17
    • Seamless integration Social featureseverything is an information asset- From push to pull (RSS)- Authoring- From email to IM- Co-creation- Media Sharing- Tagging/Social bookmarking- Social Networking 18
    • More socialfrom systems of records to featuressystems of engagement- Micro-blogging- Mashup- Aggregation- Ratings & recommendations 19
    • Social ego-systems presence sharing relationships identity conversations reputation groups 20
    • Engagement createsCONVERSATIONS 21
    • Engagement = sentiments 22
    • Creativity surfaces 23
    • The context economy 24
    • 25
    • The real time web 26
    • Unlocking your social capital 27
    • Location based services use GamificationGartner recently predicted that by 2015, 50% ofbusinesses will use gamification to “obtain andkeep customer loyalty” 28
    • Badges and mayorships 29
    • METCALFE’S law in a mobile world The value of a telecommunications network is proportional to the square of the number of connected users of the system (n2). 30
    • Social = Growth“So the flow of information is changingus at a far deeper level than we realize.Knowledge was once power. Now it’sbecoming freedom. If knowledge werepower we’d have good cause to besecretive. But secrecy isn’t onlybecoming impossible. It’s provingdysfunctional as well. We beginto see how much better our decisionsare when we work together, openly”(Lienhard, 1997). 31
    • Attraction economy Engagement Connectors Many-to-one Interactive Return On Involvement Eminence 32
    • Social capital in the enterprise• Metcalfe’s law• Dunbar’s number• Milgram’s six degrees• Network effects• Strong Ties en Weak Ties 33
    • Ready for some curve jumping?• Human capital = Social capital• Identify generators of knowledge• Everything is an information asset• Seamless interoperability• Create an ego system• Reward sharism 34
    • Thank you 35