Your SlideShare is downloading. ×
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
UPMC Orthopedic Pathway Redesign
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

UPMC Orthopedic Pathway Redesign

1,308

Published on

Final presentation for a project done for CMU's Designing for Service, spring 2007. More details at thinkcarrie.com

Final presentation for a project done for CMU's Designing for Service, spring 2007. More details at thinkcarrie.com

Published in: Health & Medicine, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,308
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Microsoft Health and WellnessDesign Challenge Carnegie Mellon University . Team EPIC Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank UPMC South Side Hospital Amy Kowinsky
  • 2. EmpoweTeam EPIC We are an interdisciplinary team from Carnegie Mellon University, with backgrounds in Human Computer Interaction, Industrial Design, Interaction Design, Computer Science, Business, and Psychology. Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 3. EmpoweTeam EPIC We are an interdisciplinary team from Carnegie Mellon University, with backgrounds in Human Computer Interaction, Industrial Design, Interaction Design, Computer Science, Business, and Psychology.Empowering Patients We aim to empower short term patients during post- surgery recovery at the hospital. By exploring issues of communication, activities, relationships, trust & privacy between patients and health care providers, we wish to find opportunities to deliver a service that will enhance the patient experience. Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 4. Empowe Exploratory Research at the Othropedic Surgery Recovery Floor at UPMC SouthsideStaff Surveys (5) Patient Collages (3) Patient Interviews (7) Journal Studies (26) Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 5. Service Opportunitiesin the Recovery Room Bed Patient “I am in a vice” “Don’t tax my brain” “More back rubs” “Hold my hand” Nurse’s StationRecovery Floor Patient’s Room
  • 6. Communication ToolsCommunication ToolsCommunication ItselfCommunication Follow-ThroughAccessibility & Comfort Bed Patient “I am in a vice” “Don’t tax my brain” “More back rubs” “Hold my hand” ignore confused by Corkboard wrong date Whiteboard write nurse name and date not always updated Aid post pain and patient info charts not always used
  • 7. Communication ItselfCommunication ToolsCommunication ItselfCommunication Follow-ThroughAccessibility & Comfort Bed Patient “I am in a vice” “Don’t tax my brain” “More back rubs” “Hold my hand” talks to patient once a (week)day “I don’t want to bother them are nice and friendly ignore during the night” “My football team” Doctor request action/item Corkboard confused by multiple times wrong date Nurse Whiteboard Nurse long response time write nurse name and date not always updated Lack of communication Aid Aid post pain and patient Nurse’s Station info charts not always used
  • 8. Communication Follow-ThroughCommunication Tools brings food 3 times a day Food does not always bring the right Request foodCommunication Itself requests “they brought my food while I was at Physical therapy, and they took it away. ”Communication Follow-Through circles food request Side Table for next dayAccessibility & Comfort Bed Patient “I am in a vice” “Don’t tax my brain” “More back rubs” “Hold my hand” talks to patient once a (week)day “I don’t want to bother them are nice and friendly ignore during the night” “My football team” Doctor request action/item Corkboard confused by multiple times wrong date Nurse Whiteboard Nurse long response time write nurse name and date not always updated Lack of communication Aid Aid post pain and patient Nurse’s Station info charts not always used
  • 9. Accessibility & ComfortCommunication Tools brings food 3 times a day Food does not always bring the right Request foodCommunication Itself requests “they brought my food while I was at Physical therapy, and they took it away. ”Communication Follow-Through circles food request Side Table for next day move onto bed PersonalAccessibility & Comfort Bed Phone Wipes “very handy” (not available in Plastic Baggie Patient every room) blocks out the attached baggie “I am in a vice” difficult to reach Family items on table noise (from the to bed for easy ac- “Don’t tax my brain”TV nurses’ station) “More back rubs” “Hold my hand” talks to patient once a (week)day “I don’t want to bother them are nice and friendly ignore during the night” “My football team” Doctor request action/item Corkboard confused by multiple times wrong date “too noisy” especially Nurse when trying to sleep Whiteboard Nurse long response time write nurse name and date not always updated Lack of communication Aid Aid post pain and patient Nurse’s Station info charts not always used
  • 10. Empowe Ideation & Valida- empowering patients through communication and accessibilityService Blueprints Idea Generation Concept Validation Refinement Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 11. EmpoweConcepts on the Recovery FloorLow Tech Concepts at UPMC SouthsideNurse Display UpgradesEnvoy Communication SystemEnvoy Nurse Backend Nurse’s Station Recovery Floor Patient’s Room Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 12. EmpoweConcepts on the Recovery FloorLow Tech Concepts at UPMC SouthsideNurse Display UpgradesEnvoy Communication SystemEnvoy Nurse Backend Nurse’s Station Recovery Floor Patient’s Room Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 13. EmpoweConcepts on the Recovery FloorLow Tech Concepts at UPMC SouthsideNurse Display UpgradesEnvoy Communication SystemEnvoy Nurse Backend Nurse’s Station Recovery Floor Patient’s Room Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 14. EmpoweConcepts on the Recovery FloorLow Tech Concepts at UPMC SouthsideNurse Display UpgradesEnvoy Communication SystemEnvoy Nurse Backend Nurse’s Station Recovery Floor Patient’s Room Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 15. EmpoweLow Tech at UPMC SouthsideWelcome Kit Bedside Pouch Service CartContains basic necessities that are Increases accessibility to items Daily rounds through the recoveryessential to a recovery stay, such as rooms offering and restockinga toothbrush, as well as post-surgery “It can be a central place for frequently used itemssnacks everything the patient needs in bed, including their phone and call “Service Cart is a given! A volunteer“This will make the patient feel like button.” - Nurse can push it around.” - Nursewe were expecting them.” - Nurse Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 16. EmpoweNurse Display Upgrades Digital Whiteboard Doorside Display Shows and automatically updates Shows patient specific notes, such as all patient room information for being a fall risk the recovery floor, such as nurse in charge and discharge status Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 17. EmpoweEnvoy Communication System Request Urgent Call Identification of Menu Nurse Button Persons in RoomBedside Touchscreen Personal Personal Schedule SurgeryFacilitates communication with staff, Information Informationand retrieval of information“The nurses and aids are busy, butwith this you can communicate andtell them exactly what you need” Hospital Learning Media- Patient Information Material Center Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 18. EmpoweEnvoy Nurse BackendStockroom Display Nurse Palm Pilot Nurse HeadphoneCreates increased awareness of item Disseminates patient requests Provides instant communicationrequests directly to the nurse in charge between patients and nurses“This will save legwork as we retrieve “We should be decentralizing the “We need to drive care providersitems.” - Nurse nurse station.” - Nurse back to the patients.” - Nurse Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 19. EmpoweEnvoy in Action Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 20. Empowe Healthcare Industry In 2006 ...2006 United States Total GDP $13 trillionGross Domestic Product (GDP) Healthcare 16%$13,244,550,000,000 Healthcare $2 trillion 16% In 2014 ... Healthcare Healthcare is expected to rise to 18.7% of the GDP Source: Healthcare Almanac 2007, Plunkett Research Limited Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 21. EmpoweEnvoy in Healthcare Increases Patient Knowledge Increases Patient Control Reduces Errors Increases Staff Efficiency Empowers Patients Saves Money Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank
  • 22. EmpowePatient Empowerment Through our research, ideation, and concept validation, we have created the Envoy bedside communication system to empower short term patients during post- surgery recovery at the hospital. Microsoft Design Challenge Carnegie Mellon University . Team EPIC . Spring 2007 Carrie Chan . Charis Lim . Saara Kamppari Yoko Nakano . Justin Rheinfrank

×