Enhancing family experience
at Pittsburgh Children’s Hospital
Carrie Chan | Master of Interaction Design Thesis Project Presentation | May 12, 2008
Advisor: Shelley Evenson, Carnegie Mellon University

experience and information for parents

research

meet Mrs. Parker!

ER 7IMC discharge
typical journey

“Decisions seem to be made without telling you”
“Always ask why. Don’t be scared to ask questions!”
“We want to know everything we can”
“My one advice to other parents: keep asking questions!”
“I guess no news is good news. But I still want it regardless of what kind of news”
from families

RMATION
IN F O
SU control
RE
O
PP
RT CA
Mrs. Parker’s needs

directCare

directCare| welcome
ER 7IMC discharge home
service overview

directCare| farewell
ER 7IMC discharge home
service overview

directCare|mobile
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

directCare| parentCorner
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

directCare|inRoom
Sun 5/10, 7:32pm
CALEB
CARING FOR
directCare|inroom
G LEARN MORE!
WHAT’S HAPPENIN
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

directCare|atHome
directCare|inroom
Sun 5/10, 7:32pm
WHAT’S HAPPENING LEARN MORE! CARING FOR CALEB
Sun 5/10, 7:32pm
CALEB
CARING FOR
directCare|inroom
G LEARN MORE!
WHAT’S HAPPENIN
pm
4:53
5/10,
ile
Sun
re mob
ctCa
dire
pm
ATES 5/10
, 4:30
UPD Sun
er pm
Dr. Mill f , 4:30
5/10
er Sun pm
Dr. Mill f 10,
4:30
Dr. D pm
N , 4:35
5/10 w
T PLA er Sun
REN ry
CUR Dr. Mill
c
f
f rr w.
W
s
ningiti
on me
tion
rma
info ures
on seiz
tion s
rma
info al tap
on spin
tion
rma
info
ER 7IMC discharge home
service overview

ER 7IMC discharge
old journey

ER 7IMC discharge
ER 7IMC discharge
new journey

kept up-to-date
care is brought to them
supported
included in conversations
= feel in control.
new journey

thanks!