Enhancing family experience
at Pittsburgh Children’s Hospital
Carrie Chan | Master of Interaction Design Thesis Project Pr...
experience and information for parents
research
meet Mrs. Parker!
ER    7IMC     discharge




typical journey
“Decisions seem to be made without telling you”

 “Always ask why. Don’t be scared to ask questions!”

 “We want to know e...
RMATION
                           IN F O




             SU            control




                                     ...
directCare
directCare| welcome




 ER    7IMC                         discharge   home




service overview
directCare| farewell




 ER    7IMC                          discharge   home




service overview
directCare|mobile




                                                   pm
                                          4:53...
directCare| parentCorner




                                                   pm
                                       ...
directCare|inRoom


                                                                                                      ...
directCare|atHome

                                                                                                       ...
ER    7IMC   discharge




old journey
ER    7IMC   discharge




  ER    7IMC   discharge



new journey
kept up-to-date
   care is brought to them
   supported
   included in conversations
   = feel in control.




new journey
thanks!
Thesis Project Presentation
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Thesis Project Presentation

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Final thesis project presentation for my Master of Interaction Design degree at Carnegie Mellon University. May be hard to understand from the slides alone... I'll try to add speech when I can.

More information (including a 3 minute videosketch for the final concept) is available on my website at www.thinkcarrie.com

Published in: Design, Technology, Education
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Transcript of "Thesis Project Presentation"

  1. 1. Enhancing family experience at Pittsburgh Children’s Hospital Carrie Chan | Master of Interaction Design Thesis Project Presentation | May 12, 2008 Advisor: Shelley Evenson, Carnegie Mellon University
  2. 2. experience and information for parents
  3. 3. research
  4. 4. meet Mrs. Parker!
  5. 5. ER 7IMC discharge typical journey
  6. 6. “Decisions seem to be made without telling you” “Always ask why. Don’t be scared to ask questions!” “We want to know everything we can” “My one advice to other parents: keep asking questions!” “I guess no news is good news. But I still want it regardless of what kind of news” from families
  7. 7. RMATION IN F O SU control RE O PP RT CA Mrs. Parker’s needs
  8. 8. directCare
  9. 9. directCare| welcome ER 7IMC discharge home service overview
  10. 10. directCare| farewell ER 7IMC discharge home service overview
  11. 11. directCare|mobile pm 4:53 5/10, ile Sun re mob ctCa dire pm ATES 5/10 , 4:30 UPD Sun er pm Dr. Mill f , 4:30 5/10 er Sun pm Dr. Mill f 10, 4:30 Dr. D pm N , 4:35 5/10 w T PLA er Sun REN ry CUR Dr. Mill c f f rr w. W s ningiti on me tion rma info ures on seiz tion s rma info al tap on spin tion rma info ER 7IMC discharge home service overview
  12. 12. directCare| parentCorner pm 4:53 5/10, ile Sun re mob ctCa dire pm ATES 5/10 , 4:30 UPD Sun er pm Dr. Mill f , 4:30 5/10 er Sun pm Dr. Mill f 10, 4:30 Dr. D pm N , 4:35 5/10 w T PLA er Sun REN ry CUR Dr. Mill c f f rr w. W s ningiti on me tion rma info ures on seiz tion s rma info al tap on spin tion rma info ER 7IMC discharge home service overview
  13. 13. directCare|inRoom Sun 5/10, 7:32pm CALEB CARING FOR directCare|inroom G LEARN MORE! WHAT’S HAPPENIN pm 4:53 5/10, ile Sun re mob ctCa dire pm ATES 5/10 , 4:30 UPD Sun er pm Dr. Mill f , 4:30 5/10 er Sun pm Dr. Mill f 10, 4:30 Dr. D pm N , 4:35 5/10 w T PLA er Sun REN ry CUR Dr. Mill c f f rr w. W s ningiti on me tion rma info ures on seiz tion s rma info al tap on spin tion rma info ER 7IMC discharge home service overview
  14. 14. directCare|atHome directCare|inroom Sun 5/10, 7:32pm WHAT’S HAPPENING LEARN MORE! CARING FOR CALEB Sun 5/10, 7:32pm CALEB CARING FOR directCare|inroom G LEARN MORE! WHAT’S HAPPENIN pm 4:53 5/10, ile Sun re mob ctCa dire pm ATES 5/10 , 4:30 UPD Sun er pm Dr. Mill f , 4:30 5/10 er Sun pm Dr. Mill f 10, 4:30 Dr. D pm N , 4:35 5/10 w T PLA er Sun REN ry CUR Dr. Mill c f f rr w. W s ningiti on me tion rma info ures on seiz tion s rma info al tap on spin tion rma info ER 7IMC discharge home service overview
  15. 15. ER 7IMC discharge old journey
  16. 16. ER 7IMC discharge ER 7IMC discharge new journey
  17. 17. kept up-to-date care is brought to them supported included in conversations = feel in control. new journey
  18. 18. thanks!

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