Think ahead presentation on bpo 2010


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Think ahead presentation on bpo 2010

  1. 1. Some people have an uncommon capacity to Think Ahead…
  2. 2. Noah built the ark, when it wasn’t raining! Plan Ahead…
  3. 3. Wright Brothers , Made it fly! Innovate Ahead…
  4. 4. Gutenberg , rewrote the Bible! Transform Ahead…
  5. 5. Think Ahead VISION Share Knowledge and Build Relationships using Internet technologies to stay ahead…
  6. 6. Background <ul><li>About Us </li></ul><ul><li>ThinkAhead is a technology and outsourcing specialist, delivering innovative solutions through a unique combination of technology know-how, domain and process expertise since 1997. </li></ul><ul><li>Value Proposition </li></ul><ul><li>We assure the client of a dedicated set-up with a replicated model of the business on-site, along with ongoing commitment and consistency on 3 key areas: </li></ul><ul><ul><li>People </li></ul></ul><ul><ul><li>Process </li></ul></ul><ul><ul><li>Technology </li></ul></ul>TA can provide services that will <ul><li>Reduce costs </li></ul><ul><li>Enhance client experience </li></ul><ul><li>Enable business transformation </li></ul><ul><li>Aid integration and elimination of waste </li></ul>
  7. 7. Celebrating a Decade of TA <ul><li>Founders with over 30 years of combined experience </li></ul><ul><li>Extended management bandwidth </li></ul><ul><li>Team of 45 engineers/MBAs </li></ul><ul><li>Far sighted Investors </li></ul><ul><li>High ROI to clients </li></ul>Never Underestimate The Potential of a Hardworking TEAM TA Core Values Integrity- In every thing we do Transparency – both internal and external Customer Proximity – “Partners” and not “clients” Excellence in Execution – The last mile in building organizational integrity.
  8. 8. Management Team <ul><li>Founder of Think Ahead, started in 1997 </li></ul><ul><li>15+ years of extensive experience in developing innovative products, services & solutions for the healthcare, publishing and other industries </li></ul><ul><li>Main strengths are in managing relationships and knowledge sharing between teams to ensure success of projects. Personal competencies are in business analysis combined with innovative out-of-the-box thinking and a global outlook to work with multi-cultural teams. </li></ul><ul><li>Graduated in Economics honors from the University of Bombay and Masters in Management Studies from NMIMS, Mumbai </li></ul><ul><li>Co- founder of Think Ahead, started in 1997 </li></ul><ul><li>More than a decade of experience in Human Resources domain </li></ul><ul><li>Main strengths are in the area of resource planning, allocation & optimization, recruitment, training, career management, motivation and morale building </li></ul><ul><li>Has played a lead role in identifying leaders early in their career and “fast tracking” them through a formal leadership development program. </li></ul><ul><li>Done her Masters in Business Administration in Human Resource from Xavier Institute of Management and Entrepreneurship, Bangalore </li></ul>Bharat Gera Sangeetha Mallya
  9. 9. Team <ul><li>Has 17+ years of experience in Technology Entrepreneurship, Business Development and Delivery of Customer Centric Solutions. </li></ul><ul><li>Main strengths are focused on industry trends and high growth opportunities that can be created. Has driven and been accountable for Sales, Marketing, Technology, Delivery and Strategy functions at his previous ventures. </li></ul><ul><li>Done an Executive Program for Growing Companies from Stanford University Graduate School of Business and M.S., Computer Systems Engineering from Northeastern University </li></ul><ul><li>Has close to 2 decades of executive management and leadership experience in the technology sector and venture capital, with a strong track record of driving business performance and enhancing shareholder value. </li></ul><ul><li>Main strengths are in the area of team building and operational excellence Well versed with financial Structuring and has respectable relationships base across Investing and Banking industry in India. </li></ul><ul><li>Has done his Masters in Business Administration in Finance from Kurukshetra University and Mechanical Engineering from Punjab Engineering College </li></ul>Pravin Jain Rahul Gupta
  10. 10. Service Offerings <ul><li>Joomla Web Design </li></ul><ul><li>eCommerce with MAS90 </li></ul><ul><li>Flash Based eLearning </li></ul><ul><li>Healthcare </li></ul><ul><li>Insurance </li></ul><ul><li>Media & Publishing </li></ul><ul><li>Travel/Logistics </li></ul><ul><li>F&A (voice & non voice) </li></ul>TA Service Offerings <ul><li>Open Source Development </li></ul><ul><li>BPM tools </li></ul><ul><li>SaaS Applications </li></ul>Technology Services Web & Mobility Solutions BPO/KPO
  11. 11. Technology Services <ul><li>Vast experience in developing and implementing collaboration, workflow, integration, web enabling tools </li></ul><ul><li>10+ years experience in various open source technologies including Perl, Java, MySQL, PHP and Apache </li></ul><ul><li>Solutions built around existing frameworks such as Zend, Symphonie, ATK </li></ul><ul><li>Integrate with SAAS providers such as, Exact Target, Google Applications. </li></ul>
  12. 12. Technology Strengths J2EE, EJB, XML, Java Struts, EDI, Oracle, Sybase, MSSQL Server Backend/ Database JSP/ASP/PHP, Jasper, Crystal Reports, Oracle Apex, Cognos, Business Objects Frontend/ Reporting IIS, Apache, JBoss, Tomcat, Weblogic, Websphere Web/ App Server
  13. 13. Web & Mobility Solutions <ul><li>One stop shop offering solutions to take client business online </li></ul><ul><ul><li>Services ranging from a creating a basic website to a conceptualizing and developing a fully blown eCommerce portal </li></ul></ul><ul><li>Deep expertise in tools of the web </li></ul><ul><ul><li>Content management systems, eCommerce shopping carts, web analytics tools, SEO, Google ads, email marketing </li></ul></ul><ul><li>Ability to seamlessly integrate with clients’ existing IT infrastructure and applications real time </li></ul><ul><li>Provided online services in the past to clients in the healthcare, technology, media, travel and logistics domain </li></ul>
  14. 14. BPO/KPO Services <ul><li>Think Ahead’s expertise lies in understanding and leveraging strategic </li></ul><ul><li>industry-specific BPO services that provides value to the end customer </li></ul><ul><li>And translates that to increase in the bottom line for the organization. </li></ul><ul><li>The industries we provide our offerings are </li></ul><ul><li>Healthcare </li></ul><ul><li>Insurance </li></ul><ul><li>Media & Publishing </li></ul><ul><li>Travel/Logistics </li></ul><ul><li>F&A (voice & non voice) </li></ul>Industry offerings
  15. 15. Partnership Model <ul><ul><li>Think Ahead is a partner with clients, working together across all stages of the operation including Initiation, Transition, Stable and Mature phase. This approach results in a long term, high value and reliable relationship that translates into a high ROI for our clients. </li></ul></ul>Partnership Model
  16. 16. Engagement Model <ul><ul><ul><li>Long Term Customer Engagement </li></ul></ul></ul><ul><ul><ul><ul><li>We inspire Trust and Credibility in our clients as this is the core value of </li></ul></ul></ul></ul><ul><ul><ul><ul><li>our organisation. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>This is aptly demonstrated by the fact that we have had long lasting relationships with most of our clients for over 5 yrs. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Our engagement model emphasizes knowledge transfer and customer specific process set-up to provide high Return on Investment over a short-term project based engagement. </li></ul></ul></ul></ul>Think Ahead’s Approach - Engagement
  17. 17. Engagement Model <ul><ul><li>Customer Specific Processes </li></ul></ul><ul><ul><ul><ul><li>Each client is unique and special. We take pride in building custom processes by studying client’s business processes and provide innovative solutions that drives productivity </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Deploy processes that aid in the fulfillment of business objectives. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Identify, define, and implement solutions that best fit business needs and addresses the challenges faced. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>To ensure better service delivery we provide a dedicated Account manager </li></ul></ul></ul></ul>Think Ahead’s Approach - Engagement
  18. 18. Engagement Model Think Ahead’s Approach - Engagement <ul><li>Effective knowledge transfer </li></ul><ul><li>Dedicated Teams with high retention </li></ul><ul><li>Collaborative Process </li></ul><ul><li>Transparency in relationship </li></ul><ul><li>Value for money pricing </li></ul><ul><li>Long term engagement </li></ul>Key Success Factors
  19. 19. Delivery Model <ul><li> Quality Commitment & Customer Delight </li></ul><ul><ul><li>We follow structured processes and our processes are periodically reviewed for accuracy. </li></ul></ul><ul><ul><li>Our Quality Auditors ensure integrity and escalates any deviation found from the standards set for the operation. A root cause analysis is done to ensure that the deviations do not repeat and if necessary new controls and checks are implemented in the process. </li></ul></ul><ul><ul><li>Customer delight through quality service and greater productivity </li></ul></ul><ul><ul><li>Periodic Customer Satisfaction surveys are generated automatically and feedback sent to our top management. CSAT scores are constantly shared with all stake holders </li></ul></ul>Think Ahead’s Approach to Delivery
  20. 20. Talent Engagement Model <ul><li>Think Ahead has an environment that attracts, nurtures and retains </li></ul><ul><li>talent over a long term. By taking care of career aspirations of our </li></ul><ul><li>team, we ensure that our clients get a committed and talented </li></ul><ul><li>resource pool. </li></ul><ul><li>Our teams core values are </li></ul><ul><ul><ul><ul><ul><li>Hardwork, sincerity and honesty </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Mutual respect and cooperation </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Responsibility </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Passion and Innovation </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Ability to learn new things quickly, openness </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Excellence – no compromise on quality </li></ul></ul></ul></ul></ul>Core Values for people engagement
  21. 21. Think Ahead’s Approach to People <ul><li>Recruitment is a rigorous process at Think Ahead. We source candidates with the right profile, based on 3 key factors: </li></ul><ul><ul><li>Client Interaction </li></ul></ul><ul><ul><li>Technical Leadership </li></ul></ul><ul><ul><li>Team Management </li></ul></ul><ul><li>Provide quick and efficient training* of candidates as per timelines </li></ul><ul><li>Employee retention by having effective HR policies in place </li></ul><ul><ul><li>Compensation as per industry benchmark </li></ul></ul><ul><li>Performance award for STAR team lead given twice a year </li></ul>Induction Domain-Specific Client-Specific Training*
  22. 22. Think Ahead’s Approach to People Training and Retention <ul><ul><ul><ul><ul><li>Alignment of career aspiration of team members with the </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>companies growth helps us retain staff. </li></ul></ul></ul></ul></ul><ul><ul><ul><li>High growth path. Team members with high potential are put on </li></ul></ul></ul><ul><ul><ul><li>this track and are delegated with higher responsibility and </li></ul></ul></ul><ul><ul><ul><li>accountability </li></ul></ul></ul><ul><ul><ul><li>Knowledge share and unlimited access to information to </li></ul></ul></ul><ul><ul><ul><li>specific domain </li></ul></ul></ul><ul><ul><li>Training on soft skills and communication </li></ul></ul><ul><ul><li>Tie ups with recognized institutes for training and hiring </li></ul></ul>
  23. 23. Infrastructure <ul><li>We provide </li></ul><ul><ul><li>24/7 State of Art Infrastructure at the hub of BPO city of Bangalore </li></ul></ul><ul><ul><li>Physical Access control </li></ul></ul><ul><ul><ul><li>Only TA employees allowed to enter the work area </li></ul></ul></ul><ul><ul><ul><li>Dedicated round-the-clock security </li></ul></ul></ul><ul><ul><ul><li>Personal magnetic media cannot be brought into premises without permission. </li></ul></ul></ul><ul><ul><li>IP firewalls and anti-virus software </li></ul></ul><ul><ul><ul><li>Systems secured against external attacks using appropriate mechanisms . </li></ul></ul></ul>Think Ahead’s Infrastructure
  24. 24. Infrastructure <ul><ul><li>We store data in encrypted files, to ensure the data in client files are not misused. </li></ul></ul><ul><ul><li>We take proper steps to ensure that none of employees use any kind of magnetic or other data storage devices to replicate client files. All employees are thoroughly checked while entering and leaving the software premises. </li></ul></ul><ul><ul><li>We store data in encrypted files, to ensure the data in client files are not misused. </li></ul></ul><ul><ul><li>We take strict action anyone found violation any of our data protection policies without any lenience. </li></ul></ul><ul><ul><li>All data processed by an employee is remotely stored in our highly secure servers. We consistently backup our client and data file folders and in separate copies so that nothing is lost due to hard disk crashes. </li></ul></ul><ul><ul><li>We replicate our main databases again to ensure added protection. We use </li></ul></ul><ul><ul><li>additional security software both proprietary and open source to ensure that data security is not compromised. </li></ul></ul>Data Security & Backup
  25. 25. <ul><li>Virtual LAN </li></ul><ul><ul><ul><li>High speed bandwidth and VLAN Network to provide higher productivity and security </li></ul></ul></ul><ul><ul><li>Access to email is restricted to corporate accounts </li></ul></ul><ul><ul><ul><li>Web clients are blocked except for senior team members. </li></ul></ul></ul><ul><ul><ul><li>Outgoing mail/FTP transfers are monitored </li></ul></ul></ul><ul><ul><li>Linux and windows based firewalls to maintain high level of data security. </li></ul></ul><ul><ul><li>60 seat employee friendly work space expandable to 100 seats </li></ul></ul>Think Ahead’s Infrastructure Infrastructure
  26. 26. Other Partnerships- Case Studies
  27. 27. Clients
  28. 28. Clients <ul><ul><li>Independent V&V for Wipro’s Electronic Commerce Division (2 years) </li></ul></ul><ul><ul><li>Offshore Test Centre for Responsys Inc, USA (5 years) </li></ul></ul><ul><ul><li>Offshore Test and Development Centre for MyHealthBank, USA ( 4 years) </li></ul></ul><ul><ul><li>Independent V&V for ITC Infotech, Bangalore </li></ul></ul><ul><ul><li>Offshore Test Centre for Enscaler Inc, USA </li></ul></ul><ul><ul><li>Offshore Development Centre, Allen Lund </li></ul></ul><ul><ul><li>Offshore BPO operations, CNET Tech Tracker </li></ul></ul>Our Offshore Partnerships
  29. 29. Allen Lund (Since 2003) <ul><li>Started with a pilot project to develop reports </li></ul><ul><li>Knowledge transfer of Logistics </li></ul><ul><li>Co-developed Allen </li></ul><ul><li>Delivered several apps using Java and Oracle Apps </li></ul>Engagement Highlights Customer Benefits <ul><li>Change from legacy systems </li></ul><ul><li>Effective deployment </li></ul><ul><li>High performance and scalable apps delivered on time </li></ul><ul><li>Team retained for several years to deliver sustained support </li></ul><ul><li>Low cost and high value </li></ul><ul><li>Attractive ROI </li></ul>
  30. 30. Version Tracker/CNET (Since 2004) <ul><li>Started with a pilot project to update drivers data </li></ul><ul><li>Knowledge transfer of Technology Publishing </li></ul><ul><li>Developed tools for workflow </li></ul><ul><li>Large scale testing </li></ul>Engagement Highlights Customer Benefits <ul><li>Timely, accurate and high quality data maintenance </li></ul><ul><li>Effective process implementation </li></ul><ul><li>Successful tool implementation </li></ul><ul><li>Team retention ensured smooth transition after acquisition of client </li></ul><ul><li>Low cost and high value </li></ul><ul><li>Attractive ROI </li></ul>
  31. 31. iTrack <ul><li>Built upon open-source solution stack that combines Linux, Apache, MySQL, and PHP (LAMP). </li></ul><ul><li>Intelligent management of URL's by tracking and posting relevant content's on a dashboard interface </li></ul><ul><li>iTrack Engine based on web spider architecture. </li></ul>Engagement Highlights Customer Benefits <ul><li>Ability to read any form of information on internet, eg. RSS feeds, URL's, xml etc. </li></ul><ul><li>Enables automated tracking and fetches Information without manual interference </li></ul><ul><li>Aides in reducing research time required </li></ul><ul><li>Email notifications </li></ul>
  32. 32. Pangeo Partners (Since 2008) <ul><li>Open Source based development on a collaborative workflow management tool </li></ul><ul><li>Flash Based Interactive e–Learning study aids such as Virtual Chemistry labs & nutritional guides. </li></ul>Engagement Highlights Customer Benefits <ul><li>Extensive use of Open Source architecture </li></ul><ul><li>Low cost, high value and scalable products </li></ul><ul><li>Effective implementation of technology </li></ul><ul><li>Seamless integration into existing infrastructure </li></ul><ul><li>Enabling the publisher to provide </li></ul>
  33. 33. Testimonials <ul><li>&quot;Perfect, I like working with you guys. When can you have this for me?&quot; Thanks so much.  Both the documents are exactly what I needed.  Lets keep 5-15 due every Friday morning my time.  I need to submit this every Friday night my time.“ </li></ul><ul><li>Thanks so much again and good work.&quot;- Chetan Tandon, Allen Lund Inc, Los Angeles </li></ul><ul><li>“ I am glad to see the Windows content productivity is picking up. Thanks for yours and the teams effort&quot;.-Ling Kan, VersionTracker, Portland </li></ul><ul><li>Received an Award from MyHealthBank ‘Certificate of Excellence’ for service providers. </li></ul>
  34. 34. Thank you! Contact: Bharat Gera