Position Paper on                    Value of Technical Publications in the                    Payroll Processing Applicat...
The Writers Block   www.twb.in   2
Introduction       This paper presents the value and need for qualitative                                                 ...
Payroll Processing – Technical Publications       The success of the company competing in the Payroll                     ...
Value of Technical Publications       Technical Communication for                                     Communication for Di...
Conclusion        Reduce Costs in a Highly Competitive Business: Growth of MNC’s in the highly competitive world depends ...
TWB Services       TWB is India’s leader in technical communication outsourcing and education. TWB offers a complete suite...
TWB Software Tools Expertise       Our technical proficiency in software and authoring tools includes:       Our technical...
Industries Served       TWB services a wide range of technology and knowledge-driven industries, helping them meet their m...
Upcoming SlideShare
Loading in …5
×

Twb position paper_payroll_processing

295 views

Published on

Published in: Business, Economy & Finance
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
295
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Twb position paper_payroll_processing

  1. 1. Position Paper on Value of Technical Publications in the Payroll Processing ApplicationsThe Writers Block www.twb.in 1
  2. 2. The Writers Block www.twb.in 2
  3. 3. Introduction This paper presents the value and need for qualitative TWB - Leading Technical Documentation Technical Publications in payroll processing applications; to reduce costs and generate accurate Outsourcing Company payroll. TWB is a leading technical documentation company with Technical publications created for multinational an excellent record of providing unmatched technical companies that develop payroll processing documentation to many major multinational companies. applications include a wide variety of material such as user guides, process guides, online help, training TWB is the ideal choice for leading companies manuals, payroll system manuals, flowcharts, and developing payroll processing applications. TWB helps presentations. customers with all their technical and marketing documentation needs such as user guides, training The processes and procedures involved in performing manuals, process manuals, flowcharts, and internal payroll processes, cross-department presentations. processes for HR, Accounting/Finance and IT, payroll auditing and validation points need to be documented. TWB works closely with client teams located globally, and assists them in meeting their worldwide product Global markets are showing positive trends and the announcements and launch deadlines. We work round- overall worldwide payroll outsourcing industry revenue the-clock with client teams and help them with quick is reaching billion dollar figures. In the past five years, responses that facilitate timely distribution of documents this industry has recorded a Compound Annual around the globe. Growth Rate (CAGR) of 15 per cent. The growth in the industry has also invited a greater competition among the industry-leading large enterprises. “Knowledge is people, money, learning, flexibility Every payroll process must be documented for 100% and competitive advantage. Knowledge is more accuracy and effectively produce a deliverable. These relevant to sustained business than capital or labor. documents are used by employees and managers, And yet knowledge remains the most neglected and hence, must be presented in a professional and asset of a business. TWB helps you unlock and easily comprehensible format. share your technical knowledge with the world.” “TWB believes that the technology cannot exist without being communicated effectively.”The Writers Block www.twb.in 1 1
  4. 4. Payroll Processing – Technical Publications The success of the company competing in the Payroll Challenges and Solutions Processing outsourcing market depends on the accuracy of the payroll and real-time reporting. To achieve these, payroll companies need standard and accurate payroll process documents. An accurate process guide helps Some of the greatest documentation challenges that your staff to generate payroll with 100% accuracy. most companies face today include: The Payroll Outsourcing industry has recorded CAGR of  Timely availability or quality documents during 15% for the last five years, with almost 70% of the payroll processing Fortune 500 companies outsourcing their payroll. The  Cost cutting in a multi-vendor business payroll processing shares 43.9% share of the total environment functions outsourced.  Managing large volumes of documentation for processing payroll database  Maintaining payroll processing without loss of 95% of firms outsource because they believe it productivity or accuracy will save them money* For Payroll Processing, employees require reliable and accurate process documents. The different payroll processes require different documentation based on the user role. Most of the companies prefer single sourcing as a solution, by creating content in one format and converting it as and when required. It is sometimes difficult to understand payroll processes. As a result, most of the documentation requirements are outsourced to companies providing quality and on-demand technical publication solutions. With proper payroll process documentation, you can  manage processes quantitatively, measure things such as error rates and process time, and reduce the time it takes to get new employees up-to-speed. Benefits The companies competing in the aggressively growing Payroll outsourcing industry require a team of highly For a leading payroll outsourcing firm, association with committed technical authors with highly competent skills TWB has benefited them immensely in saving costs to enable them communicate complicated payroll and producing professional documentation along with processes with simple, clear, and concise publications. services such as: In a competitive market companies want to standardize  Transferring complex technical data into easily processes, strengthen compliance and deliver cross- understandable language training more effectively.  Protecting technical and commercial data of payroll processes  Managing knowledge management and content management solutions, single sourcing, and data migration.  Increasing quality and reducing errors by implementing consistent payroll processes.The Writers Block www.twb.in 2
  5. 5. Value of Technical Publications Technical Communication for Communication for Different Levels of Transferring Product Knowledge Technical and Product Knowledge The purpose of technical communication is to transfer In technical publications, audience is the focal point. product knowledge to end users in a comprehensible Hence, the style, language, and content must vary manner. The strategies of communication and levels of depending on the type of audience being addressed. It information vary depending on the type of product and is because every user has a specific role in the audience. implementation and usage of the technology. Therefore, it is important that documents be created keeping in mind the role of the person who will use the Providing end users with information about a product’s document. operation and maintenance is critical to the market performance of the product. Hence, the need for quality documentation is imperative. For example, when you document a software application designed for highly technical users, it is sufficient to provide the users with quick reference In today’s business scenario, technical publications are information to use the application. often developed as an afterthought. This usually results in inaccurate and incomprehensible documentation, which, in turn, renders the users incapable of using the For users who start without technical or product products. knowledge, it is important to provide detailed product information along with instructions on how to use the product. Accurate, readily understandable, and quality documents determine how a product sells in the market and result in increased customer satisfaction. Attractive Publications as Useful Marketing Tools Faulty Assumptions that Result in Problems in Documentation Besides transferring knowledge, technical publications are also used for marketing a product. Before a product is released in the market, information about The faulty assumptions listed below result in the product needs to be effectively communicated to incomprehensible document: the customers.  Developers know their products better than anyone Well-designed, accurately presented, and attractive else – due to time constraints and limited resources, marketing collaterals increase the market prospects of many companies assign their documentation tasks to a product and reduce support costs. the programmers. This more often results in the creation of technology-centered information, while end users require task-oriented information.  Documentation of complex applications requires a longer learning curve for the writer - learning the product will not be a major obstacle for writers with the right technical background.The Writers Block www.twb.in 3 3
  6. 6. Conclusion  Reduce Costs in a Highly Competitive Business: Growth of MNC’s in the highly competitive world depends on the accuracy of their payroll processes by providing accurate payroll to their employees. Different user roles need technical publications that can be used in different scenarios.  Value of Technical Publications: Technical Publications are very essential for transferring product knowledge to end users. Provisioning of proper material to use the technology and products enables the user to accept and efficiently use the product. Faulty assumptions about documentation lead to inaccurate and hard-to-understand material. This also decreases the chances of marketing the products in the global market.  Role of Documentation Outsourcing: The MNC’s being highly-price competitive look at outsourcing the documentation needs to well-establish Technical Publications Solutions providers. This helps the company cut costs and at the same time deliver their products with quality documents.The Writers Block www.twb.in 4
  7. 7. TWB Services TWB is India’s leader in technical communication outsourcing and education. TWB offers a complete suite of services that allows our customers leader in technical communication knowledge and their people and processes. TWB’s customers range from TWB is India’s to effectively publish their technicaloutsourcing with education. TWB offers a complete suite of services that allow Global 500 – including Cisco, Accenture, McAfee, knowledge with their SAP, Siemens, AOL, Intel; Indian technology majors our customers to effectively publish their technical LG, Samsung, Citrix, people and processes. TWB’s customers range from – including Infosys, Wipro; Global defense McAfee, LG, & Whitney, Honeywell, DRDO, HAL; and exciting technology majors Global 500 – including Cisco, Accenture, majors - PrattSamsung, Citrix, SAP, Siemens, AOL, Intel; Indiantechnology startups.– TWBs expertise in technical communication ranges from Whitney, Honeywell, DRDO, HAL; and exciting technology startups. including Infosys, Wipro; Global defense majors - Pratt & IT Products and Outsourcing, ITES, Banking, Financial, Aerospace, Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing. TWBs expertise in technical communication ranges from IT Products and Outsourcing, ITES, Banking, Financial, Aerospace, Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing. TWB’s services include: TWB’s services include: Technical Marketing Technical Product Documentation Quality Solutions Documentation Management  Datasheets  Administrator’s Guide  Datasheets  Copy Editing and Proof Reading  API Document  Cheat sheets  Managing Writing  Configuration Guide  Solution Briefs/Solution Brochures  Editing Services  Functional Specifications Document  Presentations – Products/Corporate  Layout and Design Profile  Installation Manual  Creating SLAs  Brochures and marketing collateral  Interface Document  Web content  Interactive Electronic Technical Manual (IETM) Business Documentation  Audio and video scripts  Maintenance Manual  Business Proposals  Press releases  Online Help  Legal Disclaimers  Direct mail  Operation Manual  Policy Manuals  Newsletter design copy  Product Demo  Style Guide Design  Sales catalogues  Product Specifications Document  Template Design  Sales sheets  Product Overview Document  Quick Reference Guide Business Communication Content Management  Release Notes  Short Reports  Requirement Analysis Document  Single Sourcing  Proposals  SDK Document  File Version Control  Case Studies  Troubleshooting Manual  Document Naming Conventions  Lab Reports  User Manual  Consistent Document Formatting  Memos  Open Source Documentation  Data Transformation  Progress/Interim Reports  Programmers Guides  Writing for Electronic Media  Functional Specifications Document  Use Cases Web site Development Illustrations  Online Help /Context Sensitive Help  Web 2.0 development  Troubleshooting Guides  Graphic Designing  Web content   Info graphics  Web applications Qualitative Analytics for  2D & 3D animation Decision Support Translation and Localization  Line drawings and illustrations Services  Economic Business Research Process Documentation  Industry Analysis  Software Translation Services  Workflows  Market Opportunity Analysis  Document Translation Services  Standard Operating Procedures  Competitive Business Analysis  Localization (L10N) Testing  ISO Documentation  Company & Prospect Profiling  Internationalization (I18N) Testing  CMM Documentation  Reporting Solutions  Assessment of Unmet Market Needs Records Management Deployment and Support  Status and Potential of Technologies  Document Management Solutions  Benchmarking of Strategies Vs Competition  Record Management Storage and  Installation and Configuration Guides Retrieval  Operations Manual  Forecasting  Sales Force Effectiveness  Market Assessments  Competitive Intelligence  Opinion Leadership  Emerging Markets - evaluation and researchThe Writers Block www.twb.in 5 5
  8. 8. TWB Software Tools Expertise Our technical proficiency in software and authoring tools includes: Our technical proficiency in software and authoring tools includes: Unstructured Content XML Structured Editors Multimedia /Authoring Development  Epic  Adobe Flash®  Microsoft Word®  FrameMaker+SGML  Adobe Dreamweaver®  Adobe FrameMaker®  X-Metal®  Microsoft FrontPage®  Adobe InDesign®  Adobe Captivate®  QuarkXPress® Macromedia Captivate  Adobe PageMaker® Graphics/Animations  Multimedia /Authoring / Illustrations  Adobe Flash® Supporting tools  Adobe Photoshop®  Adobe Flash CS4 Professional  Adobe Fireworks®  Adobe Flash®  Adobe Illustrator CS3  Adobe Flex®  CorelDRAW Online Help  Adobe AIR®  Microsoft-Expression Graphic  Adobe Dreamweaver® Designer  Adobe Acrobat®  Xara Xtreme (Windows & Linux)  JavaHelp  Microsoft Silverlight®  CuteDraw  Adobe RoboHelp 7.0  Adobe Authorware®  Publisher3D(for animation)  HelpScribble  Adobe Director®  Sketsa SVG Editor (for vector  WebWorks Publisher  Adobe Captivate® graphics)  PowerCHM  Trivantis Lectora®  Techsmith Camtasia  Doc-To-Help  ASP.NET  Arbortext IsoDraw (technical  WinCHM  JSP illustrations for 2D and 3D)  HelpSmith 2.1.1(Windows)  JAVA  Fast-Help  MadCap Flare Standards Graphics/Animation  Help-Server  NVU Help  Adobe Flash®  SCORM 1.2 / 2004  Adobe Photoshop® XML  AICC  Adobe Illustrator®  W3C  Adobe Fireworks®  Section 508  XMetal®  QTI XML  Microsoft Silverlight®  Microsoft Word 2003®,  Microsoft Word 2007® Databases Development and Publishing tools CMS/ LMS  Microsoft Access  XSLT/XSL  Microsoft SQL Server  EDD  Sharepoint®  Moodle Flowcharting  Joomla,  WordPress  Microsoft Visio  Media Wiki  iGrafx  CMS Builder  EDraw  Author-it (formerly AuthorIT)  RFFlow  Alfresco  Flowbreeze  Smart DrawThe Writers Block www.twb.in 6
  9. 9. Industries Served TWB services a wide range of technology and knowledge-driven industries, helping them meet their markets better. These include: TWB services a wide range of technology and knowledge driven industries, helping them meet their markets better, these include:  Banking, Insurance and Financial Services  ITES/ KPO/ BPO  Consulting and Business Services  Pharmaceuticals and Biotechnology  Defense, Aerospace and Hi-Tech Manufacturing  Process Manufacturing and Allied Industries  Education and Learning  Steel, Ship Building, Construction and Aviation  IT, ITES  Telecom and Digital Communications TWB has been the preferred technical documentation outsourcing company for: TWB has been the preferred technical documentation outsourcing company for: The TWB Building US Office: No: 4062, 19th Main Road, TWB HAL 2nd Stage, 11701 Norwegian Wood Drive Bangalore – 560008 Austin, TX 78758 India. Landmark: Behind Carlton Towers Telephone: Telephone: +91.80.40741400 / +91.80.41256367 +1.512.586.8357 Corporate Enquiries: corp@twb.inThe Writers Block www.twb.in 7 7

×