ABOVE...                                             ...AND BEYOND           How charities, social enterprises and communi...
Charities, social enterprises and community groups are already transforming communities across the UK.Here we present a sn...
BURTON STREETFOUNDATIONThe Burton Street Foundation is a community organisation which specialisesin supporting adults and ...
PAM BAILEY,                CHAIR,                BURTON STREET                FOUNDATION“The buildings the foundation occu...
NORCARENorcare is a charity helping someof the most vulnerable people in theNorth East. Set up in 1984, it hasbeen working...
SUSAN                  BICKERTON,                  CHIEF EXECUTIVE,                  NORCARE“There is a hidden army of vet...
JAMIE’S FARMJamie’s Farm, near Bath, offers a unique combination of ‘farming, family andtherapy’ to vulnerable inner city ...
RUTH CARNEY,                   CHIEF OPERATING                   OFFICER,                   JAMIE’S FARM“We believe all ch...
MEDIATION LEEDSMediation Leeds employs just 6 part time staff whomanage a diverse team of 30+ fully-trained volunteermedia...
STEVE EDWARDS,                  DIRECTOR OF                  SERVICES,                  MEDIATION LEEDS“Mediation offers a...
PADDINGTON ARTSPaddington Arts is a Youth Arts organisation committed to developing talentand creativity in the community....
ATTENDEES OF                     PADDINGTON ARTS“I have gained more skills and learnt how to work in ateam. I have also go...
EMILY JORDANFOUNDATIONThe aim of The Emily Jordan Foundation is very clear - to help individuals withmoderate learning and...
CHRIS JORDAN,                  CHAIR OF TRUSTEES,                  EMILY JORDAN                  FOUNDATION“It is great to...
HCT GROUPHCT Group is a social enterprise in the transport industry providinga wide range of services from London red buse...
DAI POWELL OBE,                  CHIEF EXECUTIVE,                  HCT GROUP“We believe that the Big Society should not be...
HEBDEN BRIDGECOMMUNITY ASSOCIATIONHebden Bridge Community Association is ademocratically run community-based charity, whic...
ANDREW BIBBY,                  TRUSTEE,                  HEBDEN BRIDGE                  COMMUNITY“The asset transfer of He...
CONTRIBUTORS                                                         HCT Group                                            ...
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Above and Beyond: How charities, social enterprises and community groups are delivering public services and meeting local challenges

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Norcare, Jamie’s Farm and Mediation Leeds are just three of the civil society organisations changing the delivery of public services profiled in Above and Beyond: How charities, social enterprises and community groups are delivering public services and meeting local challenges, published online today by The Social Investment Business.

Above and Beyond highlights how these organisations can and are delivering value beyond what is traditionally expected of them, supporting their local communities economically and socially; it demonstrates the transformative effect of their involvement in public services
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Above and Beyond: How charities, social enterprises and community groups are delivering public services and meeting local challenges

  1. 1. ABOVE... ...AND BEYOND How charities, social enterprises and community groups are delivering public services and meeting local challenges.
  2. 2. Charities, social enterprises and community groups are already transforming communities across the UK.Here we present a snapshot of organisations that we have supported and who are delivering vital services intheir local areas. They are going ‘above and beyond’ that rather old fashioned view of what our sector can do;providing public services, contracting with local government and health service commissioners and taking onex-council owned facilities and making them profitable.Each of these organisations has worked hard to get to the position they are in now, and there are many moredoing similar good work. They are run by committed, passionate people, dedicated to establishing financiallysustainable organisations that deliver fantastic social good. It is vital to ensure they can continue to prosperand support more people despite the current tough economic climate. To do this theywill need support, access to funding and business expertise which will help them scaleup and compete for larger contracts. Efforts to engage with commissioners need tocontinue – showing them the benefits of working with our sector and proving the valuethat can be delivered to communities.Here we show what some sector organisations are already achieving; changingpeoples’ lives and changing how public services are delivered. Imagine how differentsociety could be if there were more of them and they had more investment, moreresource, and the opportunity to make a bigger impact. I’m proud to be the Chair of anorganisation which has supported these organisations and hope we can support manymore to achieve similar impact.SIR STEPHEN BUBB, CHAIR,THE SOCIAL INVESTMENT BUSINESS
  3. 3. BURTON STREETFOUNDATIONThe Burton Street Foundation is a community organisation which specialisesin supporting adults and older children with learning and physical disabilitiesand provides a wide range of other activities for the community.Originally formed to save the Victorian Board School building from demolition,the now refurbished and reopened centre provides day support for 180 adultswith learning difficulties and employs 60 people. Over 1500 people use thecentre each week.The services provided by the community facilities include; dance, drama,music, sport, education, conferences, meetings, social functions and business.Burton Street operates a cafe, restaurant, fully licenced bar and has over 20business tenants including a beauty salon, hairdressers, boxing gym, youthoffending team, software companies, accountants, a glassmaker,recruitment agency, events company and a number of small charities andsocial enterprises.By providing a central location where many groups in the communitycan gather, the Burton Street Foundation has not only saved and given asustainable future to a great set of well-loved and architecturally importantbuildings, but also provided the community with a focal point to call home.
  4. 4. PAM BAILEY, CHAIR, BURTON STREET FOUNDATION“The buildings the foundation occupies have beenserving the local community for over 100 years.We are now planning the next 100.” Burton Street Foundation
  5. 5. NORCARENorcare is a charity helping someof the most vulnerable people in theNorth East. Set up in 1984, it hasbeen working since then to supportthose who are homeless andsocially or economically excluded.The Norcare Veterans’ Centre,helping war veterans who havefallen on hard times, opened lastyear. The centre offers en-suiteresidential rooms and outreachfacilities including counseling,family liaison, health and wellbeingservices and employment support.The centre has been set up as ahome to help residents feel partof a unit, providing them with thestructure and community that issuch a big part of life in the Forces.
  6. 6. SUSAN BICKERTON, CHIEF EXECUTIVE, NORCARE“There is a hidden army of veterans that are slippingthrough the support net and ending up homeless orsuffering problems with alcohol or drug addiction ormental ill health. Many struggle to adapt to life outsidethe Forces and are reluctant to ask for help when theyfall on hard times.The Norcare Veterans’ Centre is designed specificallyfor people from the Armed Forces, providing thespecialist support services that they need in anenvironment in which they feel comfortable.” Norcare
  7. 7. JAMIE’S FARMJamie’s Farm, near Bath, offers a unique combination of ‘farming, family andtherapy’ to vulnerable inner city children who are at risk of exclusion fromschool.Groups of up to 12 children live on the farm for 5 days, where they aresupported by a large number of trained adults.Children take part in a variety of seasonal farming activities and creativetasks such as lambing, fencing, hay making, horse work and rearing animals.All jobs at Jamie’s Farm are real jobs with a real result.Children also benefit from small group and one-to-one sessions overseen bythe charity’s lead psychotherapist.To immerse them in farm life, children do not have access to electronics,mobile phones, fizzy drinks and sweets. Children take part in preparinghealthy, locally sourced meals.On return to school, the visit is followed up by Jamie’s Farm staff.Reports demonstrate that Jamie’s Farm improves attendance, behaviour,relationships and motivation, which prevents exclusion from school.Jamie’s Farm produce is sold in farm shops locally. Jamie’s Farm contractswith schools, youth services, pupil referral units and charities nationally.
  8. 8. RUTH CARNEY, CHIEF OPERATING OFFICER, JAMIE’S FARM“We believe all children are capable and intelligent.I believe the difficulty is that the school systemdemands the ‘success’ of students to be judged in quitea rigid way. At Jamie’s Farm we work with a range ofchildren who have found school difficult, and encouragetheir confidence and growth as individuals. Childrenare astounded at their own capability and resilience,whilst teachers are able to build positive relationshipswith students in a new setting. On return to school, over80% of children have fewer behavioural incidents whilst68% are no longer at risk of exclusion a year after theirvisit. This has a positive effect on exam results, andpromotes engagement in school.” Jamie’s Farm
  9. 9. MEDIATION LEEDSMediation Leeds employs just 6 part time staff whomanage a diverse team of 30+ fully-trained volunteermediators. Contracted by local social housing providersand some local authority services, Mediation Leedsinitiate mediation in a spectrum of circumstances:neighbour disputes, homelessness prevention betweentenant and landlord, workplace disputes, care homedisputes etc. Their charges, averaging £750+VAT percase, weigh favourably against the cost of evicting a‘troublesome’ tenant which can range anywhere from£5k - £18k – and that’s without including the time andenergy of local police, housing and environmental healthofficers. Through their volunteer work Mediation Leedscalculate they save the public purse anywhere from£140k - £600k a year.
  10. 10. STEVE EDWARDS, DIRECTOR OF SERVICES, MEDIATION LEEDS“Mediation offers a real and positive resolution toworkplace, neighbour and community disputes.It’s a powerful, empowering, voluntary processwhich, once stimulated by the referrer, offers allparties an opportunity to be heard and have theirneeds addressed. Mediation Leeds hopes to furtherimprove positive conflict resolution across the regionthrough its range of training courses; open to pastparticipants, referring agents and the general public- impacting on public wellbeing and further reducinglocal authority expenditure.” Mediation Leeds
  11. 11. PADDINGTON ARTSPaddington Arts is a Youth Arts organisation committed to developing talentand creativity in the community. It encourages young people to use the artsfor self-expression and career development. The values at the heart of theorganisation’s work are access, excellence, education and fun. They havebeen working with the community in West London for over 20 years.With a loan of £100,000 from the Social Enterprise Investment Fund,Paddington Arts built a Digital Newsroom, where unemployed young peoplehave the opportunity to develop their media skills and help produce an onlinemagazine featuring young artists and covering youth issues.This magazine promotes teamwork, improves literary and artistic skills, aswell as developing software skills such as Logic (music editing), Final Cut(film editing), and Photoshop (graphic design).This process helps set a concrete foundation for the participating youngpeople to develop new and relevant skills that are transferable to theworkplace.
  12. 12. ATTENDEES OF PADDINGTON ARTS“I have gained more skills and learnt how to work in ateam. I have also got a lot of work to put in my portfolio.”Mo, age 19“I have gained great friendships and a great workenvironment. This project has given me an insight to howintense and demanding the media industry is. I havenever been so under pressure at work but I am steppingup to the task.”JP, age 24“I have become a journalist – organised and constantlythinking about potential new stories. I have found myown journalist head. It has improved my organisationalskills and increased my quality of work.”Antillia, age 18 Paddington Arts
  13. 13. EMILY JORDANFOUNDATIONThe aim of The Emily Jordan Foundation is very clear - to help individuals withmoderate learning and physical disabilities to lead fulfilled lives.As a new charity the Foundation is currently focused on helping theseindividuals to develop their employability skills, to stand a chance ofgetting into work. They run courses with Kidderminster College focused onemployability skills.They ask the public to bring in their old bikes and young adults then rebuildthem and sell them. They also offer bike maintenance. This way the youngadults are involved in all aspects of the business, including creating revenue,selling and invoicing.The Emily Jordan Foundation also runs bike clubs on the local estates, wherethe young adults help to repair bikes and educate people in bike maintenance.The operation is running well, with 70% of the revenue that they need tooperate being generated by the young people with learning disabilities.
  14. 14. CHRIS JORDAN, CHAIR OF TRUSTEES, EMILY JORDAN FOUNDATION“It is great to see that the Foundation is now startingto help so many individuals with moderate learningdisabilities move forward in life. We have always saidthat with some support they can achieve so much.Why should they not be given the opportunity to workand contribute to society like everyone else? This issomething the majority of us take for granted! Theaward from The Social Investment Business last yeartransformed what we are able to do – without a doubt ithas moved this project forward by five years or more.” Emily Jordan Foundation
  15. 15. HCT GROUPHCT Group is a social enterprise in the transport industry providinga wide range of services from London red buses to social servicestransport, from school transport to Park and Ride, from communitytransport to education and training.HCT Group have 9 depots spread across London and Yorkshire, 320vehicles, 635 employees and deliver over 12 million passenger tripson buses every year.HCT Group work with local communities to design transportationroutes, linking them to the services they need the most. The 812 busroute, for example, was developed through extensive communityconsultation with those people it is designed to serve. It has beendesigned by local older and disabled people to operate on a fixedroute, linking residential areas with health facilities, a day centre,shopping and leisure facilities.By focusing the growth of the organisation in areas of high economicdisadvantage, HCT Group has also sought to create new opportunitiesfor people who are long-term unemployed. They have developedLearning Centres, offering a number of training programmes preparingpeople for rewarding careers in the transport industry. With acommitment to local recruitment and suppliers, HCT Group continuallyand actively seek to improve the community benefit they bring.
  16. 16. DAI POWELL OBE, CHIEF EXECUTIVE, HCT GROUP“We believe that the Big Society should not be anexcuse to leave essential services to volunteers, butbe an opportunity to change the relationship betweenpublic services and people. At HCT Group, we arecommitted to the idea that public services work betterwhen service users themselves are directly involvedin their design and procurement, unlocking thepotential for innovation in our communities.” HCT Group
  17. 17. HEBDEN BRIDGECOMMUNITY ASSOCIATIONHebden Bridge Community Association is ademocratically run community-based charity, which hastaken over responsibility for managing and developingthe Town Hall under an asset transfer agreement with itslocal council, Calderdale. Hebden Bridge is one of thefirst towns in Britain where the Town Hall is community-owned in this way.The Community Association has worked hard to breathenew life into the building, making it once again thecentre of civic and community life. With funding fromCommunitybuilders and ERDF, a major extension is nowbeing built, which will provide among other things anew public hall and function room, new meeting rooms,exhibition space and enterprise units for start-ups anddeveloping businesses.
  18. 18. ANDREW BIBBY, TRUSTEE, HEBDEN BRIDGE COMMUNITY“The asset transfer of Hebden Bridge Town Hall fromour local council into the hands of a community-runcharitable trust in 2010 has been the key which willbreathe new life into a landmark building, which inrecent years had lost its role and was down-at-heel.We’ve already been able to extend considerably thecommunity facilities we’re able to offer at the TownHall, including for the first time providing a venuein our town for civil weddings and partnerships.Now, with investments from Communitybuildersand European funds, we are engaging in a majorcapital build programme, which will provide additionalcommunity and enterprise facilities for our town.” Hebden Bridge Community Association
  19. 19. CONTRIBUTORS HCT Group hctgroup.org Hebden Bridge Community Association The Emily Jordan Foundation hebdenbridgetownhall.org.uk theemilyjordanfoundation.org.uk Mediation Leeds mediationleeds.org.ukNorcarenorcare.co.uk The Social Investment Business Burton Street thesocialinvestmentbusiness.org burtonstreet.co.uk This slideshow was created by The Social Investment Business. The Social Investment Business, the largest social investor in the UK, Paddington Arts helps social enterprises, charities and Jamie’s Farm paddingtonarts.org.uk community organisations prosper by jamiesfarm.org.uk providing innovative financial solutions and business support.All of these organisations have received funding from the FuturebuildersFund, Social Enterprise Investment Fund or Communitybuilders –managed by The Social Investment Business.

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