Why you do not need a social media strategy presentation from Social media week London 2012

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Some what controversial look at the world of social media. For full information about the presentation and a video playback of the presentation visit the blog post http://chrisheffer.com/2012/09/28/why-you-dont-need-a-social-media-strategy-from-smwldn/

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  • Social media is just a phrase used to describe the current state of the internet. Web 2.0, My prediction is that social media will die, it will become social business and then eventually it will become just the way we do business.
  • The ones that are good at talking to the communities are not very good at creating conversations and the one that are good at creating conversations are not very good at talking to the communities.
  • Customer profile – Name, address contact details, order history, customer service history, buying habits, marketing historySocial – what do they like, where have they been, who are they friends with, what are they talking about, how much influence they have, what do they think about your brand/products, where do they work, where did they used to work, age, relationship status, How powerful would it be to make these two sets of data?
  • Customer profile – Name, address contact details, order history, customer service history, buying habits, marketing historySocial – what do they like, where have they been, who are they friends with, what are they talking about, how much influence they have, what do they think about your brand/products, where do they work, where did they used to work, age, relationship status, How powerful would it be to make these two sets of data?
  • Social brings the ability to bring real time democracy to the world
  • Why you do not need a social media strategy presentation from Social media week London 2012

    1. 1. Why you don’t need aMedia StrategyChrisHeffer.com@theotherhef
    2. 2. This version has been slightly modified to make more sense on Slideshare
    3. 3. ChrisHeffer.com@theotherhef EST. ON SOCIAL MEDIA 2004
    4. 4. Who is €14.2 b 130 countries 60,000 employees
    5. 5. Challenges faced by businesses with social• What is it?• What is the potential?• Cultural change• Low on priorities@theotherhef #SMWSTRATEGY
    6. 6. Terminology @theotherhef #SMWSTRATEGY
    7. 7. @theotherhef #SMWSTRATEGY
    8. 8. What is social media? @theotherhef #SMWSTRATEGY
    9. 9. @theotherhef #SMWSTRATEGY
    10. 10. @theotherhef #SMWSTRATEGY
    11. 11. @theotherhef #SMWSTRATEGY
    12. 12. @theotherhef #SMWSTRATEGY
    13. 13. What is social data? @theotherhef #SMWSTRATEGY
    14. 14. • name • what do they like • contact details • where have they been • order history • who are they friends with • customer service history • what are they talking about • buying habits • how much influence they have • marketing history • what do they think about your brand/products • what are their desires • current location • age@theotherhef #SMWSTRATEGY • relationship status
    15. 15. • name • contact details • order history • customer service history • buying habits • marketing history • what do they like • where have they been • who are they friends with • what are they talking about • how much influence they have • what do they think about your brand/products • what are their desires • current location • age@theotherhef #SMWSTRATEGY • relationship status
    16. 16. What is social business? Restoring the equilibrium of power tomake the values, interests and beliefs ofthe customer/employee equal to those of the company @theotherhef #SMWSTRATEGY
    17. 17. SHARED BELIEF BRAND DESIRABILITY SUCCESSFUL GROWTH BEST PRODUCT FAIR PRICE REDUCED COSTS LOYAL RELATIONSHIPS LIFETIME VALUEINDIVIDUAL COMPANY @theotherhef #SMWSTRATEGY
    18. 18. Where can you use social? Marketing Customer service Product development Supply chain Funding SalesAny where else @theotherhef #SMWSTRATEGY
    19. 19. How important is social? @theotherhef #SMWSTRATEGY
    20. 20. What do thesecompanies have In common? @theotherhef #SMWSTRATEGY
    21. 21. @theotherhef #SMWSTRATEGY
    22. 22. @theotherhef #SMWSTRATEGY
    23. 23. @theotherhef #SMWSTRATEGY
    24. 24. @theotherhef #SMWSTRATEGY
    25. 25. @theotherhef #SMWSTRATEGY
    26. 26. Who is scared of social media?@theotherhef #SMWSTRATEGY
    27. 27. What will our customers think if they find out about ……………..? @theotherhef #SMWSTRATEGY
    28. 28. What tools do I need to buy to be social?
    29. 29. @theotherhef#SMWSTRATEGY
    30. 30. CulturalChange @theotherhef #SMWSTRATEGY
    31. 31. What are you trying to do as a business? @theotherhef #SMWSTRATEGY
    32. 32. The future of businesswill be more honest,open and transparent.Chris Heffer @theotherhef #SMWSTRATEGY
    33. 33. HonestOpenTransparent.com @theotherhef #SMWSTRATEGY
    34. 34. Its not about having asocial media strategy itis about aligning socialto your businessstrategy @theotherhef #SMWSTRATEGY
    35. 35. Any questions? @theotherhef chrisheffer.com chris.heffer@sap.com

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