Introduction to
<ul><li>Launched in 2003 </li></ul><ul><li>An Elite Performance Consulting Firm </li></ul><ul><li>Caters to Luxury and Pre...
<ul><li>Lack of Skills to Meet Future Business Demands </li></ul><ul><li>Employee Disengagement </li></ul><ul><li>Lost Pro...
Performance  Solutions  by Design Development of Customized  Training Programs Consulting Services Coaching & Skill  Devel...
Our Method for Driving Change The Six Principles of Service Excellence Principle 2 Business Objectives Principle 1 Vision ...
Our Clientele
Our Books & Resource Tools <ul><li>The Six Principles of Service Excellence, 2005 </li></ul><ul><li>The Organizational Ali...
<ul><li>Theo Gilbert-Jamison </li></ul><ul><li>Chief Executive Officer </li></ul><ul><li>Former VP, Training & Organizatio...
Our Service Excellence Workshops <ul><li>The Service Excellence Gap Analysis & Action Plan </li></ul><ul><li>The Role of t...
Our Leadership Workshops <ul><li>Unleashing Leadership Potential </li></ul><ul><li>Becoming a Level Three Leader </li></ul...
Our Learning On-Demand  (E-Learning Workshops) <ul><li>Service Excellence  (8 topics) </li></ul><ul><li>Service Essentials...
Our Webinars Topics  (60-90 minute sessions) <ul><li>Human Resource Fundamentals </li></ul><ul><li>Learning & Development ...
Our Consulting Services <ul><li>The Ultimate One-Year Plan </li></ul><ul><li>On-Boarding Program  (New Employee Orientatio...
What’s New / What’s Next <ul><li>Our E-newsletter </li></ul><ul><li>Monthly Update </li></ul><ul><li>E-Learning Releases <...
Our Target Audience <ul><li>Senior Leaders </li></ul><ul><li>Division Leaders </li></ul><ul><li>Department Heads & Mid-Man...
Our Contact Information For More Details Visit Our Website  www.psbydesign.com or Call Us at (770) 860-0198
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Introduction to Performance Solutions by Design

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This presentations shares how we help clients resolve common organizational issues, the leadership development programs we offer, and information about our consulting services.

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Introduction to Performance Solutions by Design

  1. 1. Introduction to
  2. 2. <ul><li>Launched in 2003 </li></ul><ul><li>An Elite Performance Consulting Firm </li></ul><ul><li>Caters to Luxury and Premium Brands </li></ul><ul><li>With an Emphasis on Service Excellence, Leadership Effectiveness, and Performance Improvement </li></ul>We Help Organizations Create a Culture of Service, Performance, and Operational Excellence Our Company Profile
  3. 3. <ul><li>Lack of Skills to Meet Future Business Demands </li></ul><ul><li>Employee Disengagement </li></ul><ul><li>Lost Productivity </li></ul><ul><li>Drop in Customer Loyalty </li></ul><ul><li>Drop in Revenue & Profit </li></ul><ul><li>Ineffective Leadership </li></ul><ul><li>Retention of Top Talent </li></ul>Common Organizational Concerns & Challenges we Help Improve… <ul><li>Lack of ROI concerning L&D Activities </li></ul>
  4. 4. Performance Solutions by Design Development of Customized Training Programs Consulting Services Coaching & Skill Development for HR & LD Professionals Keynote Speeches & Presentations Outsourcing Services Corporate Universities Continuing Edu. Centers Our Expertise
  5. 5. Our Method for Driving Change The Six Principles of Service Excellence Principle 2 Business Objectives Principle 1 Vision and Mission Statement Principle 3 Service Standards Principle 4 Intervention & Learning Strategy Principle 5 Organizational Alignment Principle 6 Measurement & Leadership Accountability The Six Principles of Service Excellence is a comprehensive approach to effectively improving the work environment, employee performance and the service experience for your customers all in one initiative.
  6. 6. Our Clientele
  7. 7. Our Books & Resource Tools <ul><li>The Six Principles of Service Excellence, 2005 </li></ul><ul><li>The Organizational Alignment Library, 2006 </li></ul><ul><li>The Leadership Book of Numbers, 2008 </li></ul>
  8. 8. <ul><li>Theo Gilbert-Jamison </li></ul><ul><li>Chief Executive Officer </li></ul><ul><li>Former VP, Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company (17-year career) </li></ul><ul><li>Certifications: ASTD-HPI; SHRM-PHR; Franklin Covey – 7 Habits Facilitator; Ken Blanchard Companies – Situational Leadership II Facilitator </li></ul><ul><li>Author, The Six Principles of Service Excellence (2005) </li></ul><ul><li>Co-author, The Leadership Book of Numbers (2008) </li></ul><ul><li>Northwood University Distinguished Women’s Award (2008) </li></ul>Our Background <ul><li>Vivian Bright </li></ul><ul><li>Chief Development Officer </li></ul><ul><li>Former Corporate Director, Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company (12-year career) </li></ul><ul><li>Certifications: ASTD-HPI; Franklin Covey – 7 Habits Facilitator; Ken Blanchard Companies – Situational Leadership Facilitator </li></ul><ul><li>Author, The Organizational Alignment Library (2006) </li></ul><ul><li>Co-author, The Leadership Book of Number (2008) </li></ul><ul><li>Education: B.S. in Business Administration, Winthrop University </li></ul>
  9. 9. Our Service Excellence Workshops <ul><li>The Service Excellence Gap Analysis & Action Plan </li></ul><ul><li>The Role of the Leader in Driving Excellence </li></ul><ul><li>Raising the Bar to Create a Culture of Service Excellence </li></ul><ul><li>Bringing Service Excellence to Life Everyday </li></ul><ul><li>The Art of Problem Resolution & Empowerment </li></ul>
  10. 10. Our Leadership Workshops <ul><li>Unleashing Leadership Potential </li></ul><ul><li>Becoming a Level Three Leader </li></ul><ul><li>Achieving Business Goals </li></ul><ul><li>Building Relationships & Trust </li></ul><ul><li>Delegation, Empowerment & Time Management </li></ul><ul><li>Effective Performance Management </li></ul><ul><li>Diversity & Inclusion in the Workplace </li></ul><ul><li>Generating & Developing Talent </li></ul><ul><li>Human Resource Fundamentals </li></ul><ul><li>Effective Presentation Skills </li></ul><ul><li>The 7 Habits of Highly Effective People </li></ul><ul><li>The 7 Habits for Managers </li></ul><ul><li>Situational Leadership II </li></ul><ul><li>Leadership Certification </li></ul>
  11. 11. Our Learning On-Demand (E-Learning Workshops) <ul><li>Service Excellence (8 topics) </li></ul><ul><li>Service Essentials (6 topics) </li></ul><ul><li>Leadership Essentials (12 topics) </li></ul><ul><li>Recession-Busters (3 topics) </li></ul><ul><li>HR & Training Fundamentals (11 topics) </li></ul><ul><li>Career Transitioning (3 topics) </li></ul>
  12. 12. Our Webinars Topics (60-90 minute sessions) <ul><li>Human Resource Fundamentals </li></ul><ul><li>Learning & Development Basics </li></ul><ul><li>Leadership Effectiveness </li></ul><ul><li>Service Excellence for Leaders </li></ul><ul><li>Service Excellence for Line Staff </li></ul><ul><li>Career Transitioning </li></ul>
  13. 13. Our Consulting Services <ul><li>The Ultimate One-Year Plan </li></ul><ul><li>On-Boarding Program (New Employee Orientation) </li></ul><ul><li>Job Specific Training Program (Training Certification) </li></ul><ul><li>HR On-Demand </li></ul>
  14. 14. What’s New / What’s Next <ul><li>Our E-newsletter </li></ul><ul><li>Monthly Update </li></ul><ul><li>E-Learning Releases </li></ul><ul><li>Ezine Articles </li></ul><ul><li>White Papers </li></ul><ul><li>Press Releases </li></ul><ul><li>Commitment to Excellence Articles </li></ul><ul><li>Upcoming Events </li></ul><ul><li>You can subscribe thru our website </li></ul>
  15. 15. Our Target Audience <ul><li>Senior Leaders </li></ul><ul><li>Division Leaders </li></ul><ul><li>Department Heads & Mid-Managers </li></ul><ul><li>Supervisors </li></ul><ul><li>Emerging & High Potential Leaders </li></ul>Driving World-Class Performance through People to Achieve Bottom-Line Results
  16. 16. Our Contact Information For More Details Visit Our Website www.psbydesign.com or Call Us at (770) 860-0198

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