Your SlideShare is downloading. ×
Purdue U - Integrating User Experience - Open 2011
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Purdue U - Integrating User Experience - Open 2011

701
views

Published on


0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
701
On Slideshare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
12
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Reference: http://www.jjg.net/elements/pdf/elements.pdf From this page, I’ll show some famous theories about user experiences.
  • Transcript

    • 1. Integrating User Experience Research into Industrial Design Education
    • 2. STEVE VISSER Professor of Industrial Design CHERYL ZHENYU QIAN Assistant Professor of Interaction Design Department of Art and Design
    • 3. Outline
      • A challenge
        • physical interaction vs. digital interaction
      • The problem set
        • Gap between design and cognitive science
        • Gap between design and evaluation
        • Gap between design and information technology
      • A solution
        • Case study: GE healthcare project
    • 4. Physical Interaction in Product Design © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 5. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 6. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 7.
    • 8.
    • 9. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 10. An urgent need to consider digital interaction © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 11. User Interaction Experience 00 interface + navigation © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 12. Interface 00 A boundary across which two independent systems meet and act on or communicate with each other. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 13. Interface 00 What is the industrial designer’s responsibility? Physical interface itself or Integration of digital & physical interface © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 14. Interface Evolution 00 first UIs  WIMP  more dynamic, tangible & natural © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 15. User Interface 00 Engineering-centered user-centered © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 16. A Humanized Interface
      • Lessons learned so far:
      • Don’t replace humans
      • Don’t replicate humans
      • Reflect human behavior.
      • Three qualities of the human interface ( Christopher Fahey, IXDA 2010 )
        • Sentience
        • Intimacy
        • Personality
      00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 17. Navigation 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 18. Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 19. Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 20. Lost in the navigation 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 21. To integrate physical and digital interaction in education, there are gaps © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 22. Gap between design and cognitive science 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 23. 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 24. 00 How your eyes cheat you © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 25. How your mental model fails 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 26. Cognition Models 00
      • Human information processing
      • Embodied cognition
      • Distributed cognition
      • Internal & external cognition
      • More to explore
      © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 27. Gap between design and evaluation methods 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University design implementation evaluation
    • 28. Cost of not evaluating
      • Costs of …
      • Fixing
      • Customer, Technical and Web Support
      • Upgrades/patches
      • Training
      • Lost competitive advantage
      • Damage to company reputation
      © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 29. What methods are there?
      • Laboratory tests
        • requires human subjects that act as end users
        • Experimental methodologies
          • highly controlled observations and measurements to answer very specific questions i.e., hypothesis testing
        • Usability testing
          • mostly qualitative, less controlled observations of users performing tasks
      © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 30. What methods are there?
      • Interface inspection
        • done by interface professionals, no end users necessary
        • Usability heuristics
          • several experts analyze an interface against a handful of principles
        • Walkthroughs
          • experts and others analyze an interface by considering what a user would have to do a step at a time while performing their task
      © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 31. What methods are there?
      • Field studies
        • requires established end users in their work context
        • Ethnography
          • field worker immerses themselves in a culture to understand what that culture is doing
        • Contextual inquiry
          • interview methodology that gains knowledge of what people do in their real-world context
      © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 32. What methods are there?
      • Self reporting
        • requires established or potential end users
        • interviews
        • questionnaires
        • surveys
      © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 33. Gap between design and information technology 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 34. Planned Curriculum 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
      • 1st year Fall Semester:
      • Introduction to Interaction Design
      • MFA program orientation
      • Theory in Art Seminar
      • Problems in Industrial Design I
      • 1st year Spring Semester:
      • Cognition for Interaction Design
      • Design History I
      • Advanced Web Authoring
      • Elective course
      • 2nd year Fall Semester:
      • Problems in Industrial Design II
      • Design History II
      • Elective course
      • 2nd year Spring Semester:
      • Information Visualization Design
      • Research Methods
      • Directed Project Research
      • 3rd year Fall Semester:
      • Robot and Culture
      • MFA Project Research in Design
      • MFA thesis
      • 3rd year Spring Semester:
      • Interaction Design Evaluation
      • MFA Project Research in Design
      • MFA graduate exhibition
      • MFA thesis
    • 35. Planned Curriculum 01 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
      • 1st year Fall Semester:
      • Introduction to Interaction Design
      • MFA program orientation
      • Theory in Art Seminar
      • Problems in Industrial Design I
      • 1st year Spring Semester:
      • Cognition for Interaction Design
      • Design History I
      • Advanced Web Authoring
      • Elective course
      • 2nd year Fall Semester:
      • Problems in Industrial Design II
      • Design History II
      • Elective course
      • 2nd year Spring Semester:
      • Information Visualization Design
      • Research Methods
      • Directed Project Research
      • 3rd year Fall Semester:
      • Robot and Culture
      • MFA Project Research in Design
      • MFA thesis
      • 3rd year Spring Semester:
      • Interaction Design Evaluation
      • MFA Project Research in Design
      • MFA graduate exhibition
      • MFA thesis
    • 36. GE Healthcare Home Monitor for patients of Multiple Sclerosis, Parkinson's, Arthritis, Cerebral Palsy © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 37. Existing Product Usability Tests 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 38. Identified Problems 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 39. Diseases Research 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 40. Empathic Research 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 41. Identified Many Problems
      • For example, for CP
      • Impossible to make universal product creation since no two CP patients are exactly the same.
      • If wake up during the midnight, it is very hard to adjust position and fall back to sleep
      • Lack of resources to organize series of training
      • Lack of adequate information resources for patients who are over age of 18.
      • Expensive products and treatments
      • Eager to regain some form of freedom: from human aides, of movement, of social interaction.
      00 The design goal changed from monitoring to improving the chronic conditions and life quality
    • 42. Concept Progression 00 Each team illustrate 12 design concepts © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 43. Review Concepts 00 96 design concepts generated from 8 teams © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 44. Physical Prototypes 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 45. Digital Prototypes 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 46. Design Evaluation 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 47. Design Outcome 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 48. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 49. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 50. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 51.
    • 52.
    • 53. Arthritis Problem 00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 54.
    • 55.
    • 56.
    • 57.
    • 58.
    • 59. Design Outcome of Enable The solution. Fits comfortably in hand © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 60. Track how long you have been inactive Design Outcome for Arthritis © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 61. Review the process © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 62.
      • Design research to identify problems
      • Brainstorming to generate alternatives
      • Create digital and physical prototypes
      • Cognitive consideration to enforce designs
      • Evaluation to ensure quality
      00 © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 63. © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 64. Now, our students are working on a Whirlpool project “How the washer and dryer teach you to do laundry properly?” © 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University