“ Information managers have gone through 10 or more years of underperforming customer relationship management (CRM), enterprise resource planning (ERP), data warehousing, and BI initiatives. These unsuccessful projects often share the same root cause: lack of business user confidence in the data captured, managed, and consumed within these applications. But things are changing now — pushing data quality more to the forefront.”
Source: Forrester Research, 2008
Background Key Drivers for changes to Enterprise
Internal of organisations and HR
Mobility of workforce
External of organisations
Change in business, political, economic environment
Published in 1998, adopted by many companies (Walmart, J.D. Edwards)
VICS is the organisation overseeing standards
Requires internal, external parties to collaborate as ONE system
Relevance to Supply Chain CPFR need for external stakeholders
The consumer is at the center of the model. The goal of collaboration has always been to satisfy consumers with better product availability at lower cost. The new model makes the consumer focus visually apparent.
Collaboration is a continuous cycle of activities. The old model showed CPFR as a linear, numbered sequence of steps. However, everyone in a customer/supplier relationship recognizes that companies are always simultaneously selling products, shipping the next order, and planning the next promotion. The new CPFR eliminates the presumption that there’s a start and finish (or any predetermined order) to this process.
Execution and analysis are fundamental to success. The original CPFR model supported demand planning and forecasting in great detail, but gave little-to-no guidance on execution and analysis activities. The 9-step process ended with order commitment – order fulfillment and dexecution were a footnote. The new model rebalances the CPFR tasks to encompass execution and place more emphasis on collecting and sharing the performance metrics that measure the success of the initiative.
Web 2.0 & Collaboration What is this new theory ?
Tim O’Reilley and John Battelle (2005)
Web as the platform
Harnessing collective intelligence
End of software release cycle
Rich User experience
Software above the level of a single device
Web 2.0 & Collaboration New Product Development (NPD) Source: Infosys
Web 2.0 & Collaboration Information Sharing improves efficiency Source: Yu,. M. et al (2010)
Web 2.0 & Collaboration Enterprise 2.0, eSCM, SCM 2.0
SCM 2.0 leverages
proven solutions designed to rapidly deliver results with the agility to quickly manage future change for continuous flexibility, value and success.
This is delivered through competency networks composed of best-of-breed supply chain domain expertise to understand which elements, both operationally and organizationally, are the critical few that deliver the results
through intimate understanding of how to manage these elements to achieve desired results. Finally, the solutions are delivered in a variety of options, such as no-touch via business process outsourcing, mid-touch via managed services and software as a service (SaaS), or high touch in the traditional software deployment model.
Web 2.0 & Collaboration What’s next to be adopted
New application of old methodologies
Source: McKinsey Weekly 2009, Six Ways to Make Web 2.0 Work