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Build Your Marketing Plan Part 4 - Customer Experience Map

by The Marketing Spot

12,037 views

This is part 4 of the Build Your Marketing Plan series. In this installment you will learn how to design a remarkable customer experience with "magic spots." You will need our free Customer Experience ...

This is part 4 of the Build Your Marketing Plan series. In this installment you will learn how to design a remarkable customer experience with "magic spots." You will need our free Customer Experience Map worksheet, found on The Marketing Spot blog: themarketingspot.blogspot.com. You will also find the complete series there in the July 2008 archives.

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Welcome to the Build your Marketing Plan series of slidecasts from The Marketing spot. My name is Jay Ehret, my company is The Marketing Spot, and I also author The Marketing Spot blog. This is week 2 of the series, part 4, the Customer Experience Map. The entire series, including articles and worksheet downloads can be found on The Marketing Spot blog in July 2008. Much of the material you are watching is part of my one-day DIY Marketing for Small Businesses workshop. You can get more details of the workshop on my website, themarketingspot.com

12 Likes

Octav Druta, Entrepreneur at - Tags customer experience 7 months ago
Julia Carcamo, Brand Marketer at Isle of Capri Casinos, Inc. 2 years ago
sszabados 2 years ago
MacInnis Marketing at MacInnis Marketing Tags great overall marketing intro 2 years ago
shortchop 2 years ago
Rachel M. Murray at Rachel M. Murray Tags customertouchpoints customerexperience marketing 3 years ago
Rod King, Global Business Model (GBM) Designer at Ideal-Solutions Management Tags customer experience map 3 years ago
ckamianski Tags crm 3 years ago
viavera 4 years ago
yt Chen, developer at UEC Tags 有聲音 4 years ago

Build Your Marketing Plan Part 4 - Customer Experience Map Webinar Transcript

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Preconception
Introduction
Interaction Flickr photo by ralphbijker
Purchase
Adoption / Expansion / Referral
“ This planet is not Sameville! We came here for the contrast.” Lynn Grabhorn - Author Flickr photo by sub_lime79
TheMarketingSpot.blogspot.com 254-399-8093