Core Competencies June 2009

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Core Competencies June 2009

  1. 1. Beth Duttlinger, Consultant Core Competencies: What, Why and How
  2. 2. Definition Core competencies identify the knowledge & skills needed by library employees to provide superior services.  Can be broad to identify key aspects  Can be more specific to positions
  3. 3. Broad http://www.olc.org/CoreCompetencies.asp
  4. 4. Specific Core Competencies April 2009
  5. 5. What's the big deal?  Orientation  Continuing Ed  Job Descriptions  Recruitment  Interviewing  Performance Evaluations
  6. 6. Orientation  Standardize  Checklist
  7. 7. CE  Periodic review  Staff input http://corecompetencies.wikispaces.com/
  8. 8. Job description  Identify tasks necessary  Abilities needed
  9. 9. Recruitment  Write ads  Define and articulate skill sets for search team
  10. 10. Interviewing  Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency.  Question examples
  11. 11. General-Customer Service  Asa library assistant, how do you ensure that you are providing good service?
  12. 12. Computer/Technology  Describe a time you solved a problem using technology.
  13. 13. Information Literacy/Reference  Givean example of a time you weren’t sure what a patron wanted. How did you handle the situation?
  14. 14. Integrated Library System  Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?
  15. 15. Evaluations  Document special achievements  Set realistic goals  Improve performance
  16. 16. How to adapt 1. Develop an understanding of core competencies. 2. Review the mission/goals & strategic plan. 3. Develop a list of potential core competencies. 4. Identify relationships and cluster related skills together. 5. Incorporate into corporate culture. 6. Review periodically and consider options for improvement.
  17. 17. Resources delicious.com/thelibrarian  Ohio Public Library Core Competencies  WebJunction - IL Course Catalog for Core  WebJunction - Library Staff Competency  technologytrainingwheels.pbworks.com /  PLCMC core competencies wiki
  18. 18. What questions do you have?

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