Tightening the                            Feedback Loop                              patrick.kua@thoughtworks.com         ...
Tightening the                            Feedback Loop                              patrick.kua@thoughtworks.com         ...
Admit itWednesday, 10 August 2011
We   like our feedbackWednesday, 10 August 2011
We   like our feedbackWednesday, 10 August 2011
it comes in many formsWednesday, 10 August 2011
Test Driven DevelopmentWednesday, 10 August 2011
Test Driven DevelopmentWednesday, 10 August 2011
w00t!Wednesday, 10 August 2011
Lo-Fi PrototypesWednesday, 10 August 2011
???    Lo-Fi PrototypesWednesday, 10 August 2011
Information RadiatorsWednesday, 10 August 2011
Information Radiators                            Yikes!Wednesday, 10 August 2011
Continuous IntegrationWednesday, 10 August 2011
Hmm                            Continuous IntegrationWednesday, 10 August 2011
Wednesday, 10 August 2011
SometimesWednesday, 10 August 2011
Sometimes                              it’s lessWednesday, 10 August 2011
Sometimes                               it’s less                            conventional...Wednesday, 10 August 2011
Feedback Checklist                                 Technical & Code Practices                                 Team Practic...
Feedback Checklist                                 Technical & Code Practices                                 Team Practic...
Feedback Checklist                                 Technical & Code Practices                                 Team Practic...
Feedback Checklist                                 Technical & Code Practices                                 Team Practic...
Feedback Checklist                                 Technical & Code Practices                                 Team Practic...
Collaboration CultureWednesday, 10 August 2011
Situation A                                (avoid)Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Situation B                               (escalate)Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
Wednesday, 10 August 2011
We can       get better at...                            Giving                                 FeedbackWednesday, 10 Augu...
Write down a piece of                            feedback you would give to                            someone on your tea...
Giving effective feedback                                 should...Wednesday, 10 August 2011
Strengthen Confidence                                     or                            Improve EffectivenessWednesday, 10...
Strengthen Confidence                                         or                            Improve Effectiveness         ...
Write down a piece of                            feedback you would give to                            someone on your tea...
Retrospective Prime DirectiveWednesday, 10 August 2011
Retrospective Prime Directive                         Regardless of what we discover, we                         understan...
Feedback                            Retrospective Prime Directive                         Regardless of what we discover, ...
Focus on BehavioursWednesday, 10 August 2011
“You hate pairing”                                                “I can’t work with                                      ...
“You hate pairing”                                                “I can’t work with                                      ...
BehavioursWednesday, 10 August 2011
Behaviours                             AttitudeWednesday, 10 August 2011
Behaviours                             Attitude             ValuesWednesday, 10 August 2011
“You hate pairing”                                                “I can’t work with                                      ...
“You hate pairing”                                                “I can’t work with                                      ...
“Yesterday, when we paired on that story, you      laughed at my suggestion on doing X. I felt quite                     u...
<Specific time>        “Yesterday, when we paired on that story, you      laughed at my suggestion on doing X. I felt quit...
<Specific time>        “Yesterday, when we paired on that story, you      laughed at my suggestion on doing X. I felt quit...
<Specific time>        “Yesterday, when we paired on that story, you      laughed at my suggestion on doing X. I felt quit...
<Specific time>                            <Observed behaviour>                            <Perceived Impact>Wednesday, 10...
<Specific time>                            <Observed behaviour>                            <Perceived Impact>Wednesday, 10...
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Some tips...Wednesday, 10 August 2011
Make it a conversationWednesday, 10 August 2011
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Give feedback   earlierWednesday, 10 August 2011
Give feedback          earlier                                                       Feedback                             ...
Give feedback                             earlier                            Feedback             Feedback             Fee...
Create SafetyWednesday, 10 August 2011
Wednesday, 10 August 2011
Give feedback                              in privateWednesday, 10 August 2011
Ask if you can give feedbackWednesday, 10 August 2011
Wednesday, 10 August 2011
“Can I give you some feedback?”Wednesday, 10 August 2011
“Can I give you some feedback?”                                        “Is now a good time?”Wednesday, 10 August 2011
Not Too MuchWednesday, 10 August 2011
Wednesday, 10 August 2011
First you ignored what I said           And then...                                  And then you shook your fist    And t...
First you ignored what I said           And then...                                  And then you shook your fist    And t...
Write an improved version                              of the feedback you                             previously wrote do...
We can       get better at...                            Giving                                 FeedbackWednesday, 10 Augu...
We can       get better at...                            Receiving                                   FeedbackWednesday, 10...
This is why you don’t get                            much feedbackWednesday, 10 August 2011
I should talk to them                                about this...Wednesday, 10 August 2011
But I don’t know                            how they’ll reactWednesday, 10 August 2011
Wednesday, 10 August 2011
Maybe I’ll see                             how it goesWednesday, 10 August 2011
Break the cycleWednesday, 10 August 2011
Break the cycleWednesday, 10 August 2011
Nobody gives me                                feedbackWednesday, 10 August 2011
Ask for feedbackWednesday, 10 August 2011
Don’t DefendWednesday, 10 August 2011
Wednesday, 10 August 2011
And then...   But...                     And then...   But...                     And then...   But...                    ...
Seek ClarificationsWednesday, 10 August 2011
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Feedback Formula                             <Specific time>                             <Observed behaviour>             ...
Say thanksWednesday, 10 August 2011
Take ActionWednesday, 10 August 2011
Phew...Wednesday, 10 August 2011
(recap)Wednesday, 10 August 2011
FeedbackWednesday, 10 August 2011
Giving                            FeedbackWednesday, 10 August 2011
Giving                            FeedbackWednesday, 10 August 2011
Make it a conversation Give feedback earlier   Create safety   Focus on behaviours   Not too much                         ...
Make it a conversation Give feedback earlier    Create safety   Focus on behaviours   Not too much                        ...
Make it a conversation Give feedback earlier    Create safety   Focus on behaviours   Not too much                        ...
Make it a conversation Give feedback earlier    Create safety        Focus on behaviours   Not too much                   ...
Giving                            Feedback                             ReceivingWednesday, 10 August 2011
Giving                            Feedback                             ReceivingWednesday, 10 August 2011
Giving                            Feedback                             ReceivingWednesday, 10 August 2011
Creative Commons Credits                       By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/             ...
Now...Wednesday, 10 August 2011
Do you have any feedback                            for me?                                       @patkuaWednesday, 10 Aug...
Do you have any feedback                                    for me?                            (or maybe just some questio...
Shared under the Creative                   Commons licence                            http://creativecommons.org/licenses...
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Tightening the Feedback Loop (Agile 2011)

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Tightening the Feedback Loop (Agile 2011)

  1. 1. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkuaWednesday, 10 August 2011
  2. 2. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkuaWednesday, 10 August 2011
  3. 3. Admit itWednesday, 10 August 2011
  4. 4. We like our feedbackWednesday, 10 August 2011
  5. 5. We like our feedbackWednesday, 10 August 2011
  6. 6. it comes in many formsWednesday, 10 August 2011
  7. 7. Test Driven DevelopmentWednesday, 10 August 2011
  8. 8. Test Driven DevelopmentWednesday, 10 August 2011
  9. 9. w00t!Wednesday, 10 August 2011
  10. 10. Lo-Fi PrototypesWednesday, 10 August 2011
  11. 11. ??? Lo-Fi PrototypesWednesday, 10 August 2011
  12. 12. Information RadiatorsWednesday, 10 August 2011
  13. 13. Information Radiators Yikes!Wednesday, 10 August 2011
  14. 14. Continuous IntegrationWednesday, 10 August 2011
  15. 15. Hmm Continuous IntegrationWednesday, 10 August 2011
  16. 16. Wednesday, 10 August 2011
  17. 17. SometimesWednesday, 10 August 2011
  18. 18. Sometimes it’s lessWednesday, 10 August 2011
  19. 19. Sometimes it’s less conventional...Wednesday, 10 August 2011
  20. 20. Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
  21. 21. Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
  22. 22. Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
  23. 23. Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
  24. 24. Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
  25. 25. Collaboration CultureWednesday, 10 August 2011
  26. 26. Situation A (avoid)Wednesday, 10 August 2011
  27. 27. Wednesday, 10 August 2011
  28. 28. Wednesday, 10 August 2011
  29. 29. Wednesday, 10 August 2011
  30. 30. Wednesday, 10 August 2011
  31. 31. Situation B (escalate)Wednesday, 10 August 2011
  32. 32. Wednesday, 10 August 2011
  33. 33. Wednesday, 10 August 2011
  34. 34. Wednesday, 10 August 2011
  35. 35. Wednesday, 10 August 2011
  36. 36. Wednesday, 10 August 2011
  37. 37. Wednesday, 10 August 2011
  38. 38. Wednesday, 10 August 2011
  39. 39. Wednesday, 10 August 2011
  40. 40. We can get better at... Giving FeedbackWednesday, 10 August 2011
  41. 41. Write down a piece of feedback you would give to someone on your team right now Exercise 1Wednesday, 10 August 2011
  42. 42. Giving effective feedback should...Wednesday, 10 August 2011
  43. 43. Strengthen Confidence or Improve EffectivenessWednesday, 10 August 2011
  44. 44. Strengthen Confidence or Improve Effectiveness for the recipientWednesday, 10 August 2011
  45. 45. Write down a piece of feedback you would give to someone on your team right now Exercise 1 How did you do?Wednesday, 10 August 2011
  46. 46. Retrospective Prime DirectiveWednesday, 10 August 2011
  47. 47. Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.Wednesday, 10 August 2011
  48. 48. Feedback Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.Wednesday, 10 August 2011
  49. 49. Focus on BehavioursWednesday, 10 August 2011
  50. 50. “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”Wednesday, 10 August 2011
  51. 51. “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”Wednesday, 10 August 2011
  52. 52. BehavioursWednesday, 10 August 2011
  53. 53. Behaviours AttitudeWednesday, 10 August 2011
  54. 54. Behaviours Attitude ValuesWednesday, 10 August 2011
  55. 55. “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”Wednesday, 10 August 2011
  56. 56. “You hate pairing” “I can’t work with you anymore” “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” “You think you’re so good!”Wednesday, 10 August 2011
  57. 57. “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled”Wednesday, 10 August 2011
  58. 58. <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled”Wednesday, 10 August 2011
  59. 59. <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Observed behaviour>Wednesday, 10 August 2011
  60. 60. <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
  61. 61. <Specific time> <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
  62. 62. <Specific time> <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
  63. 63. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
  64. 64. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]Wednesday, 10 August 2011
  65. 65. Some tips...Wednesday, 10 August 2011
  66. 66. Make it a conversationWednesday, 10 August 2011
  67. 67. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]Wednesday, 10 August 2011
  68. 68. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]Wednesday, 10 August 2011
  69. 69. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> “Let’s discuss!” [Suggested Solution]Wednesday, 10 August 2011
  70. 70. Give feedback earlierWednesday, 10 August 2011
  71. 71. Give feedback earlier Feedback Time Event 1 Event 2 Event 3Wednesday, 10 August 2011
  72. 72. Give feedback earlier Feedback Feedback Feedback Time Event 1 Event 2 Event 3Wednesday, 10 August 2011
  73. 73. Create SafetyWednesday, 10 August 2011
  74. 74. Wednesday, 10 August 2011
  75. 75. Give feedback in privateWednesday, 10 August 2011
  76. 76. Ask if you can give feedbackWednesday, 10 August 2011
  77. 77. Wednesday, 10 August 2011
  78. 78. “Can I give you some feedback?”Wednesday, 10 August 2011
  79. 79. “Can I give you some feedback?” “Is now a good time?”Wednesday, 10 August 2011
  80. 80. Not Too MuchWednesday, 10 August 2011
  81. 81. Wednesday, 10 August 2011
  82. 82. First you ignored what I said And then... And then you shook your fist And then you said that And then... And then you raised your voice And then...And then.. And then... And then... And then... Wednesday, 10 August 2011
  83. 83. First you ignored what I said And then... And then you shook your fist And then you said that And then... And then you raised your voice And then...And then.. And then... And then... And then... Wednesday, 10 August 2011
  84. 84. Write an improved version of the feedback you previously wrote down Exercise 2Wednesday, 10 August 2011
  85. 85. We can get better at... Giving FeedbackWednesday, 10 August 2011
  86. 86. We can get better at... Receiving FeedbackWednesday, 10 August 2011
  87. 87. This is why you don’t get much feedbackWednesday, 10 August 2011
  88. 88. I should talk to them about this...Wednesday, 10 August 2011
  89. 89. But I don’t know how they’ll reactWednesday, 10 August 2011
  90. 90. Wednesday, 10 August 2011
  91. 91. Maybe I’ll see how it goesWednesday, 10 August 2011
  92. 92. Break the cycleWednesday, 10 August 2011
  93. 93. Break the cycleWednesday, 10 August 2011
  94. 94. Nobody gives me feedbackWednesday, 10 August 2011
  95. 95. Ask for feedbackWednesday, 10 August 2011
  96. 96. Don’t DefendWednesday, 10 August 2011
  97. 97. Wednesday, 10 August 2011
  98. 98. And then... But... And then... But... And then... But... And then... But...Wednesday, 10 August 2011
  99. 99. Seek ClarificationsWednesday, 10 August 2011
  100. 100. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> SolutionWednesday, 10 August 2011
  101. 101. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> SolutionWednesday, 10 August 2011
  102. 102. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> SolutionWednesday, 10 August 2011
  103. 103. Say thanksWednesday, 10 August 2011
  104. 104. Take ActionWednesday, 10 August 2011
  105. 105. Phew...Wednesday, 10 August 2011
  106. 106. (recap)Wednesday, 10 August 2011
  107. 107. FeedbackWednesday, 10 August 2011
  108. 108. Giving FeedbackWednesday, 10 August 2011
  109. 109. Giving FeedbackWednesday, 10 August 2011
  110. 110. Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving FeedbackWednesday, 10 August 2011
  111. 111. Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving Feedback ReceivingWednesday, 10 August 2011
  112. 112. Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving Feedback ReceivingWednesday, 10 August 2011
  113. 113. Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving Feedback Receiving Ask for feedback Don’t defend Seek clarifications Say thanks Take actionWednesday, 10 August 2011
  114. 114. Giving Feedback ReceivingWednesday, 10 August 2011
  115. 115. Giving Feedback ReceivingWednesday, 10 August 2011
  116. 116. Giving Feedback ReceivingWednesday, 10 August 2011
  117. 117. Creative Commons Credits By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/ By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/ By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/ By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/ By hsingy http://www.flickr.com/photos/hsing/3557233729/ By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/ By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/ By kmndr http://www.flickr.com/photos/kmndr/3857967490/ By Katclay http://www.flickr.com/photos/katclay/4927823922/ By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/ By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/ By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/ By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/ By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/Wednesday, 10 August 2011
  118. 118. Now...Wednesday, 10 August 2011
  119. 119. Do you have any feedback for me? @patkuaWednesday, 10 August 2011
  120. 120. Do you have any feedback for me? (or maybe just some questions?) @patkuaWednesday, 10 August 2011
  121. 121. Shared under the Creative Commons licence http://creativecommons.org/licenses/by/3.0/Wednesday, 10 August 2011
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