Tightening the Feedback Loop (Agile 2011)
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Tightening the Feedback Loop (Agile 2011)

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    Tightening the Feedback Loop (Agile 2011) Tightening the Feedback Loop (Agile 2011) Presentation Transcript

    • Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkuaWednesday, 10 August 2011
    • Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkuaWednesday, 10 August 2011
    • Admit itWednesday, 10 August 2011
    • We like our feedbackWednesday, 10 August 2011
    • We like our feedbackWednesday, 10 August 2011
    • it comes in many formsWednesday, 10 August 2011
    • Test Driven DevelopmentWednesday, 10 August 2011
    • Test Driven DevelopmentWednesday, 10 August 2011
    • w00t!Wednesday, 10 August 2011
    • Lo-Fi PrototypesWednesday, 10 August 2011
    • ??? Lo-Fi PrototypesWednesday, 10 August 2011
    • Information RadiatorsWednesday, 10 August 2011
    • Information Radiators Yikes!Wednesday, 10 August 2011
    • Continuous IntegrationWednesday, 10 August 2011
    • Hmm Continuous IntegrationWednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • SometimesWednesday, 10 August 2011
    • Sometimes it’s lessWednesday, 10 August 2011
    • Sometimes it’s less conventional...Wednesday, 10 August 2011
    • Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
    • Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
    • Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
    • Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
    • Feedback Checklist Technical & Code Practices Team Practices Process Practices Interpersonal PracticesWednesday, 10 August 2011
    • Collaboration CultureWednesday, 10 August 2011
    • Situation A (avoid)Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Situation B (escalate)Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • We can get better at... Giving FeedbackWednesday, 10 August 2011
    • Write down a piece of feedback you would give to someone on your team right now Exercise 1Wednesday, 10 August 2011
    • Giving effective feedback should...Wednesday, 10 August 2011
    • Strengthen Confidence or Improve EffectivenessWednesday, 10 August 2011
    • Strengthen Confidence or Improve Effectiveness for the recipientWednesday, 10 August 2011
    • Write down a piece of feedback you would give to someone on your team right now Exercise 1 How did you do?Wednesday, 10 August 2011
    • Retrospective Prime DirectiveWednesday, 10 August 2011
    • Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.Wednesday, 10 August 2011
    • Feedback Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.Wednesday, 10 August 2011
    • Focus on BehavioursWednesday, 10 August 2011
    • “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”Wednesday, 10 August 2011
    • “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”Wednesday, 10 August 2011
    • BehavioursWednesday, 10 August 2011
    • Behaviours AttitudeWednesday, 10 August 2011
    • Behaviours Attitude ValuesWednesday, 10 August 2011
    • “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”Wednesday, 10 August 2011
    • “You hate pairing” “I can’t work with you anymore” “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” “You think you’re so good!”Wednesday, 10 August 2011
    • “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled”Wednesday, 10 August 2011
    • <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled”Wednesday, 10 August 2011
    • <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Observed behaviour>Wednesday, 10 August 2011
    • <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
    • <Specific time> <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
    • <Specific time> <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact>Wednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]Wednesday, 10 August 2011
    • Some tips...Wednesday, 10 August 2011
    • Make it a conversationWednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]Wednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]Wednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> “Let’s discuss!” [Suggested Solution]Wednesday, 10 August 2011
    • Give feedback earlierWednesday, 10 August 2011
    • Give feedback earlier Feedback Time Event 1 Event 2 Event 3Wednesday, 10 August 2011
    • Give feedback earlier Feedback Feedback Feedback Time Event 1 Event 2 Event 3Wednesday, 10 August 2011
    • Create SafetyWednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Give feedback in privateWednesday, 10 August 2011
    • Ask if you can give feedbackWednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • “Can I give you some feedback?”Wednesday, 10 August 2011
    • “Can I give you some feedback?” “Is now a good time?”Wednesday, 10 August 2011
    • Not Too MuchWednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • First you ignored what I said And then... And then you shook your fist And then you said that And then... And then you raised your voice And then...And then.. And then... And then... And then... Wednesday, 10 August 2011
    • First you ignored what I said And then... And then you shook your fist And then you said that And then... And then you raised your voice And then...And then.. And then... And then... And then... Wednesday, 10 August 2011
    • Write an improved version of the feedback you previously wrote down Exercise 2Wednesday, 10 August 2011
    • We can get better at... Giving FeedbackWednesday, 10 August 2011
    • We can get better at... Receiving FeedbackWednesday, 10 August 2011
    • This is why you don’t get much feedbackWednesday, 10 August 2011
    • I should talk to them about this...Wednesday, 10 August 2011
    • But I don’t know how they’ll reactWednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • Maybe I’ll see how it goesWednesday, 10 August 2011
    • Break the cycleWednesday, 10 August 2011
    • Break the cycleWednesday, 10 August 2011
    • Nobody gives me feedbackWednesday, 10 August 2011
    • Ask for feedbackWednesday, 10 August 2011
    • Don’t DefendWednesday, 10 August 2011
    • Wednesday, 10 August 2011
    • And then... But... And then... But... And then... But... And then... But...Wednesday, 10 August 2011
    • Seek ClarificationsWednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> SolutionWednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> SolutionWednesday, 10 August 2011
    • Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> SolutionWednesday, 10 August 2011
    • Say thanksWednesday, 10 August 2011
    • Take ActionWednesday, 10 August 2011
    • Phew...Wednesday, 10 August 2011
    • (recap)Wednesday, 10 August 2011
    • FeedbackWednesday, 10 August 2011
    • Giving FeedbackWednesday, 10 August 2011
    • Giving FeedbackWednesday, 10 August 2011
    • Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving FeedbackWednesday, 10 August 2011
    • Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving Feedback ReceivingWednesday, 10 August 2011
    • Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving Feedback ReceivingWednesday, 10 August 2011
    • Make it a conversation Give feedback earlier Create safety Focus on behaviours Not too much Giving Feedback Receiving Ask for feedback Don’t defend Seek clarifications Say thanks Take actionWednesday, 10 August 2011
    • Giving Feedback ReceivingWednesday, 10 August 2011
    • Giving Feedback ReceivingWednesday, 10 August 2011
    • Giving Feedback ReceivingWednesday, 10 August 2011
    • Creative Commons Credits By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/ By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/ By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/ By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/ By hsingy http://www.flickr.com/photos/hsing/3557233729/ By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/ By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/ By kmndr http://www.flickr.com/photos/kmndr/3857967490/ By Katclay http://www.flickr.com/photos/katclay/4927823922/ By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/ By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/ By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/ By tableatny http://www.flickr.com/photos/53370644@N06/4976490816/ By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/Wednesday, 10 August 2011
    • Now...Wednesday, 10 August 2011
    • Do you have any feedback for me? @patkuaWednesday, 10 August 2011
    • Do you have any feedback for me? (or maybe just some questions?) @patkuaWednesday, 10 August 2011
    • Shared under the Creative Commons licence http://creativecommons.org/licenses/by/3.0/Wednesday, 10 August 2011